Search Results for "Outsourcing"

Job Overview

We seek a Creative Services Manager to lead our design team in delivering innovative visual content and managing client relationships, including overseeing financial aspects like monthly billing and designer productivity. This leadership role requires a blend of creativity, client management acumen, and operational efficiency to achieve both creative excellence and client satisfaction. The ideal candidate will have a proven track record in guiding creative teams, managing client expectations, and optimizing financial workflows within a dynamic environment.

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Responsibilities

• Develop and execute creative strategies that meet business and client objectives.
• Act as the critical liaison between the creative team and clients, ensuring clear communication and project alignment.
• Lead creative sessions for project kick-offs and innovative idea generation.
• Foster collaboration across teams to integrate creative solutions with business strategies.
• Manage the creative team, encouraging excellence, innovation, and professional growth.
• Oversee monthly billing processes for accuracy and timeliness and report on designer productivity to optimize team efficiency.
• Mentor team members, setting performance goals and providing feedback.
• Direct artistic and creative vision for projects, ensuring consistency with brand and client expectations.
• Ensure quality control from concept to final delivery of projects.
• Handle multiple projects, ensuring timely delivery and budget adherence.
• Collaborate with project managers on project scopes and deliverables for efficient execution.
• Implement effective scheduling and workflow for hybrid work models.
• Review projects post-delivery to identify improvement areas and celebrate successes.
• Stay updated on industry trends and technologies to enhance team capabilities.

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Requirements

• Bachelor's degree in a relevant field, with a Master's preferred.
• 5+ years in a senior creative role with experience in team leadership, client relations, and financial management.
• Strong portfolio demonstrating creative projects that align with client goals.
• Knowledge of design principles, branding, marketing strategies, and financial management.
• Proficiency in designing software and using financial management tools.
• Excellent communication, presentation, and interpersonal skills.
• Ability to thrive in a fast-paced environment.

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Snapshot

1. ‍Employment Type: Hybrid – work 3 days in Ortigas office / 2 days remote‍
2. Department: Creatives and Client Relations‍
3. Work schedule: Flexible, 5-day work week to meet global client needs and operational demands.

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Employment Code: 09.11.24.B

Job Overview

KDCI Outsourcing is in search of a dynamic Web Graphic Designer who possesses a blend of creativity and technical prowess. The ideal candidate will craft visually captivating web and graphic solutions tailored for our diverse clientele. Alongside stellar design skills, this vital position calls for profound comprehension of modern web technologies and a knack for overseeing complex projects, ensuring the impeccable execution and delivery of top-tier designs.

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Responsibilities

• Executing all visual design stages from concept to finalization
• Planning of site design with clear regard to functionality and user experience
• Developing site content and graphics by coordinating with other members of the creative team
• Maintaining site appearance by developing and enforcing content and display standards
• Must be able to find creative solutions to project briefs
• Lead a team of designers and provide guidance and direction to ensure that all projects are completed on time and to the highest standards
• Stay up-to-date with the latest design trends and technologies to ensure that our designs are cutting-edge and competitive

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Requirements

• At least 4 years experience as a Web and Graphic Designer or equivalent
• Strong portfolio of work demonstrating web design and graphic design skills
• In-depth knowledge of web, graphic, and print design processes
• Must be proficient in using Adobe Creative Suite, Microsoft, and Google Office Tools
• Experience in creating wireframes, storyboards, user, and process flows
• Must be adept in website planning and UI design
• Must have a keen eye for visual details and has aesthetic skills
• Strong English communication skills, both verbal and written

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Snapshot

Employment Type: Remote

Department: Creatives

Work Schedule: 5-day work week

Employment Code: 07.17.24.A

Job Overview 

KDCI Outsourcing is in search of a dynamic Web Graphic Designer who possesses a blend of creativity and technical prowess. The ideal candidate will craft visually captivating web and graphic solutions tailored for our diverse clientele. Alongside stellar design skills, this vital position calls for profound comprehension of modern web technologies and a knack for overseeing complex projects, ensuring the impeccable execution and delivery of top-tier designs. 

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Responsibilities 

• Executing all visual design stages from concept to finalization 
• Planning of site design with clear regard to functionality and user experience 
• Developing site content and graphics by coordinating with other members of the creative team 
• Maintaining site appearance by developing and enforcing content and display standards 
• Must be able to find creative solutions to project briefs 
• Lead a team of designers and provide guidance and direction to ensure that all projects are completed on time and to the highest standards 
• Stay up-to-date with the latest design trends and technologies to ensure that our designs are cutting-edge
• and competitive 

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Requirements 

• At least 2 years experience as a Web and Graphic Designer or equivalent 
• Strong portfolio of work demonstrating web design and graphic design skills 
• In-depth knowledge of web, graphic, and print design processes 
• Must be proficient in using Adobe Creative Suite, Microsoft, and Google Office Tools 
• Experience in creating wireframes, storyboards, user, and process flows 
• Must be adept in website planning and UI design 
• Must have a keen eye for visual details and has aesthetic skills 
• Strong English communication skills, both verbal and written 

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Snapshot 

  Employment Type: Hybrid

  Department: Creatives 

  Work Schedule: 5-day work week

Employment Code: 07.17.24.B

Job Overview 

KDCI Outsourcing is in search of a dynamic Web Graphic Designer who possesses a blend of creativity and technical prowess. The ideal candidate will craft visually captivating web and graphic solutions tailored for our diverse clientele. Alongside stellar design skills, this vital position calls for profound comprehension of modern web technologies and a knack for overseeing complex projects, ensuring the impeccable execution and delivery of top-tier designs. 

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Responsibilities 

• Executing all visual design stages from concept to finalization 
• Planning of site design with clear regard to functionality and user experience 
• Developing site content and graphics by coordinating with other members of the creative team 
• Maintaining site appearance by developing and enforcing content and display standards 
• Must be able to find creative solutions to project briefs 
• Lead a team of designers and provide guidance and direction to ensure that all projects are completed on time and to the highest standards 
• Stay up-to-date with the latest design trends and technologies to ensure that our designs are cutting-edge and competitive 

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Requirements 

• At least 1 year experience as a Web and Graphic Designer or equivalent 
• Strong portfolio of work demonstrating web design and graphic design skills 
• In-depth knowledge of web, graphic, and print design processes 
• Must be proficient in using Adobe Creative Suite, Microsoft, and Google Office Tools 
• Experience in creating wireframes, storyboards, user, and process flows 
• Must be adept in website planning and UI design 
• Must have a keen eye for visual details and has aesthetic skills 
• Strong English communication skills, both verbal and written 

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Snapshot 

  Employment Type: Remote

  Department: Creatives 

  Work Schedule: 5-day work week

Employment Code: 07.17.24.A

Job Overview‍

As a Logo Designer at KDCI Outsourcing, you will be an integral part of our creative team, collaborating closely with clients and internal stakeholders to produce visually stunning designs that align with their brand identity and objectives. You will utilize your artistic talent, creativity, and technical skills to craft compelling graphics across various digital and print platforms. This role offers the opportunity to work on diverse projects, contribute innovative ideas, and shape the visual identity of our clients' brands.

Responsibilities

• Develop creative concepts and designs for digital and print collateral, including but not limited to websites, social media graphics, marketing materials, logos, and branding elements.
• Collaborate with clients and internal teams to understand project requirements, objectives, and brand guidelines.
• Execute design projects from concept to completion, ensuring high-quality deliverables within specified timelines.
• Stay updated on industry trends, design tools, and techniques to continuously enhance design capabilities and stay ahead of the curve.
• Provide creative input and contribute to brainstorming sessions to generate innovative ideas and solutions.
• Adapt designs based on feedback from clients and stakeholders while maintaining a keen attention to detail and adherence to brand standards.
• Manage multiple projects simultaneously and prioritize tasks effectively to meet deadlines and deliver exceptional results.
• Work closely with the production team to ensure seamless execution of designs across various platforms and formats.

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Requirements

• Bachelor's degree in Graphic Design, Fine Arts, or related field.
• Strong portfolio of work demonstrating graphic design skills
• At least 4 years’ experience as Graphic Designer or equivalent Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant design software.
• Solid understanding of design principles, typography, color theory, and layout techniques.
• Excellent communication skills, both verbal and written, with the ability to effectively present and articulate design concepts to clients and team members.
• Must have a keen eye for visual details and has aesthetic skills
• Candidate must be willing to work in US hours or Night shift.

Snapshot

Employment Type: Remote

Department: Creatives

Work Schedule: 5-day work week

Employment Code: 07.17.24.A

Job Overview‍

KDCI is hiring an Airbnb Virtual Assistant for our client, which is an Airbnb virtual concierge agency dedicated to providing top-notch, personalized services to hosts and their guests. Our client takes pride in their warm, charming, and professional approach, ensuring every guest feels welcome and every host feels supported. As an Airbnb Virtual Assistant, you will be the friendly and engaging voice behind our service. Your role is to assist hosts with their listings and help guests with their inquiries, creating a seamless and delightful experience for everyone. If you have a warm, charming personality and a passion for hospitality, we want to hear from you! 

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‍Responsibilities

• Guest Communication: Respond promptly to guest inquiries via email, phone, and chat with a friendly and professional demeanor. ‍
• Reservation Management: Handle bookings, cancellations, and modifications efficiently and accurately. ‍
• Host Support: Provide assistance and guidance to Airbnb hosts to help them manage their properties more effectively and enhance the guest experience. ‍
• Problem Resolution: Address and resolve any guest or host issues promptly and with a positive attitude. ‍
• Personal Touch: Add a personal touch to guest interactions, making each guest feel valued and welcome. ‍
• Knowledge Sharing: Stay informed about Airbnb policies and best practices to provide accurate information and advice.

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Requirements

• At least 1 year experience in Airbnb or other related fields in the short-term vacation rental property management industry (e.g. VRBO, Booking.com, Agoda, etc.). 
• Excellent verbal and written communication skills. 
• Strong problem-solving abilities and a proactive approach to guest service. 
• Ability to multitask and manage time effectively in a fast-paced environment. 
• Proficient in using communication tools such as email, chat platforms, and phone systems. 
• Familiarity with Airbnb platform and its functionalities. 
• Knowledge of Hostaway is a plus but not required. 
• High level of professionalism and attention to detail. 
• Flexibility to work various shifts, including weekends and holidays, as needed. 

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Employment Code: 08.03.24.AB

Job Overview

We are seeking a proactive and strategic Business Development Manager to drive the growth of our Airbnb virtual concierge service. This role involves identifying new business opportunities, building strong relationships with Airbnb and other short-term property management hosts, and developing strategies to expand our market presence. The ideal candidate has a deep understanding of the short-term rental market (VRBO, Booking.com, etc.), a proven track record in business development, and a passion for delivering outstanding service.

Earn a competitive salary plus commission as you drive growth and lead your team to success!

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Responsibilities

• Mentor and Manage a High-Performing SDR Team: Lead, mentor, and manage a team of Sales Development Representatives (SDRs) to ensure they meet and exceed performance targets.

• Identify and Pursue New Business Opportunities: Research and identify potential clients, including Airbnb hosts and property managers, who would benefit from our virtual concierge services.

• Client Relationship Management: Cultivate and maintain relationships with existing and potential clients, ensuring their needs are met and that they are satisfied with our services.

• Strategic Planning: Develop and implement business development strategies to increase market share and drive revenue growth.

• Sales Presentations and Proposals: Create and deliver persuasive presentations and proposals to potential clients, highlighting the benefits and value of our services.

• Market Research and Analysis: Stay informed about industry trends, competitor activities, and market developments to identify new opportunities and adapt strategies accordingly.

• Collaborate with Internal Teams: Work closely with the marketing, operations, and leadership teams to ensure a smooth handoff of qualified leads and to refine messaging and outreach strategies based on feedback.

• Contract Negotiation and Closing: Negotiate and finalize contracts with new clients, ensuring mutually beneficial terms.

• Monitor and Report on KPIs: Track and report on key performance indicators (KPIs), including client acquisition, retention rates, and revenue growth.

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Qualifications

• At least 5 years of experience in business development, sales, or account management, preferably in the hospitality, short-term rental, or real estate sectors.

• Bachelor’s degree in business, marketing, hospitality management, or a related field preferred.

• In-depth understanding of the short-term rental and Airbnb markets.

• Excellent communication, negotiation, and relationship-building skills.

• Proven ability to develop and execute successful business development strategies.

• Proficiency with CRM software and sales tools.

• Strong analytical skills for market research and performance tracking.

• Results-oriented with a strong drive to meet and exceed targets.

• Adaptable and comfortable working in a fast-paced, dynamic environment.

• Highly organized with strong time management skills.

• Creative problem-solver with a customer-focused mindset.

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Snapshot

Employment Type:  Hybrid  

Department: Sales & Marketing‍

Work Schedule: 5-day work week

Employment Code: 08.13.24.B

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Job Overview

We are looking for a dynamic and results-driven Business Development Manager to spearhead our expansion efforts, specifically targeting SMEs in need of app and web development services. The ideal candidate will have a proven track record in sales and business development, with a focus on the tech and outsourcing industries. This role will involve identifying new business opportunities, cultivating strong client relationships, and crafting strategies to accelerate revenue growth.

Earn a competitive salary plus commission as you drive growth and lead your team to success!

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Responsibilities

• Mentor and Manage a High-Performing SDR Team: Lead, mentor, and manage a team of Sales Development Representatives (SDRs) to ensure they meet and exceed performance targets.

• Identify New Business Opportunities: Research and identify potential clients and markets where our outsourcing services can add value focusing on SMEs that require app and/or web development.  

• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients to understand their needs and ensure satisfaction with our services.

• Develop and Execute Business Strategies: Create and implement effective business development strategies to meet revenue and growth targets.

• Sales Presentations and Proposals: Prepare and deliver persuasive presentations and proposals that clearly communicate the benefits of our services.

• Market Research and Analysis: Conduct thorough market research to stay informed about industry trends, competitor activities, and potential business opportunities.

• Negotiation and Closing: Lead negotiations and close deals with new clients, ensuring favorable terms for both parties.

• Collaborate with Internal Teams: Work closely with the marketing, operations, and leadership teams to develop and execute effective outreach strategies and ensure a seamless handoff of qualified leads.

• Performance Tracking: Monitor and report on key performance indicators (KPIs) related to business development, such as client acquisition, revenue growth, and market share expansion.

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Qualifications

• 5+ years of experience in business development, sales, or account management, preferably in the outsourcing, BPO, or IT services industries.

• Bachelor’s degree in business, marketing, or a related field is preferred.

• Proven track record of success in driving business growth and achieving sales targets.

• Strong understanding of the outsourcing and BPO industry.

• Excellent communication, negotiation, and relationship-building skills.

• Strategic thinking and the ability to develop and execute comprehensive business plans.

• Proficiency in CRM software and sales tools.

• Strong analytical skills for market research and performance tracking.

• Results-driven with a strong desire to achieve and exceed targets.

• Adaptable and comfortable working in a fast-paced, dynamic environment.

• Self-motivated with a proactive approach to business development.

• Collaborative team player with strong leadership qualities.

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Snapshot

Employment Type:  Hybrid  

Department: Sales & Marketing‍

Work Schedule: 5-day work week

Employment Code: 08.13.24.B

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Job Overview

We are seeking highly motivated and results-oriented Sales Development Representatives (SDRs) to join our dynamic sales team. The SDRs will be responsible for identifying and generating new business opportunities through outbound prospecting and lead qualification. This role is ideal for driven individuals who are eager to learn and grow within the sales field, with the ultimate goal of contributing to the expansion of our client base.

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Responsibilities

• Lead Generation: Research and identify potential clients in target markets who could benefit from our outsourcing services.

• Outbound Outreach: Engage in high-volume prospecting through research, phone calls, emails, and social media to create new business opportunities.

• Qualify Leads: Assess the needs of potential clients, determine their fit with our services, and qualify them as viable leads for further engagement.

• Schedule Appointments: Set up meetings, demos, or consultations between qualified leads and the senior sales team.

• CRM Management: Maintain accurate and up-to-date records of lead interactions and progress in the CRM system.

• Market Research: Stay informed about industry trends, market conditions, and competitor activities to refine outreach strategies.

• Collaborate with Internal Teams: Work closely with the marketing, operations, and leadership teams to develop and execute effective outreach strategies and ensure a seamless handoff of qualified leads.

• Performance Tracking: Monitor and report on key performance indicators (KPIs) such as the number of leads generated, conversion rates, and appointment setting.

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Qualifications

• 1-2 years of experience in a sales development, lead generation, or similar role, preferably within the outsourcing, BPO, or IT services industry.

• Bachelor’s degree in business, marketing, communications, or a related field is preferred but not required.

• Strong verbal and written communication skills.

• Proficient in CRM software (e.g., Salesforce, HubSpot) and sales tools.

• Ability to build rapport with prospects quickly and professionally.

• Strong organizational skills and attention to detail.

• Resilient, with the ability to handle rejection and stay motivated.

• Familiarity with the outsourcing industry and its key value propositions.

• Highly self-motivated and results-driven.

• Adaptable and able to thrive in a fast-paced, dynamic environment.

• Eager to learn and grow within a sales career.

• Team player with a collaborative approach.

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Snapshot

Employment Type:  Hybrid  

Department: Sales & Marketing

Work Schedule: 5-day work week

Employment Code: 08.13.24.B

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Job Overview:

As a Team Leader at KDCI Outsourcing, you will play a pivotal role in overseeing a team of customer service representatives to ensure the delivery of high-quality services to our clients. Your primary responsibility will be to manage the day-to-day operations of your team, including performance monitoring, coaching, and development. You will work closely with other team leaders and managers to ensure that targets are met, processes are followed, and that the team operates efficiently within the guidelines of the company.

Responsibilities:

• Lead, mentor, and manage a team of creative professionals, including graphic designers and other creatives to ensure they meet their performance targets.
• Foster a collaborative and high-performance team culture, providing regular feedback, coaching, and professional development opportunities.
• Track and analyze team performance metrics, ensuring that the team meets or exceeds key performance indicators (KPIs) such as response time, customer satisfaction, and quality of service.
• Serve as the primary point of contact for clients regarding operational matters, ensuring their expectations are met and issues are resolved promptly.
• Identify opportunities to improve operational efficiency and contribute to the development and implementation of new processes and best practices.
• Build and maintain strong relationships with clients, understanding their needs and providing solutions that exceed their expectations.
• Prepare and present regular reports on team performance, challenges, and achievements to upper management.
• Ensure that all team activities comply with company policies, client requirements, and relevant regulations.

Requirements:

• Minimum of 2-3 years of experience in a leadership role within a BPO environment.
• Bachelor’s degree in Business, Management, or a related field is a plus.
• Strong leadership and people management skills, excellent communication and interpersonal abilities, and proficiency in MS Office; basic knowledge of     any design tool is a plus.
• Demonstrated ability to handle complex issues and resolve them effectively
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

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Snapshot:

‍Employment Type: Remote
Department: Creative Services
Work Schedule: 5-day work week

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Employment Code: 08.09.24.A