Search Results for "Outsourcing"

Job Overview

The SEO Manager will be responsible for developing, implementing, and managing SEO strategies to increase the online visibility of our digital assets. This role involves overseeing both the technical and content aspects of SEO, including keyword research, on-page optimization, link-building strategies, and performance analysis. You will also manage an SEO Writer to ensure the delivery of high-quality, optimized content leading to organic traffic and conversions.

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Key Responsibilities

• SEO Strategy: Develop and implement SEO strategies aligned with business goals, conduct keyword research, and monitor competitors.
• On-Page Optimization: Optimize content, improve site structure, and ensure SEO-friendly website architecture.
• Off-Page Optimization: Manage link-building campaigns and monitor backlinks.
• Technical SEO: Collaborate with developers to enhance site performance, conduct technical audits, and implement best practices.
• Content Strategy: Oversee SEO content creation, complementing blogs with short videos using AI tools like Synthesia.
• Performance Analysis: Track website traffic and rankings, providing insights and reports.
• Team Collaboration: Work with leadership, marketing, and web development teams while overseeing an SEO Writer.

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Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 3+ years of SEO management experience.
• Strong knowledge of SEO tools (Google Analytics, SEMrush, etc.) and web technologies (HTML, CSS, JavaScript).
• Excellent communication, analytical, and project management skills.
• Experience with content management systems and digital marketing strategies is a plus.

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Snapshot

‍Employment Type: Remote
Department: Sales and Marketing
Work Schedule: 5-day work week

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Employment Code: 08.28.24.B

Job Overview

As an SEO Writer, you will be responsible for creating and optimizing high-quality content that is both engaging for users and optimized for search engines. You will work closely with the SEO Manager to ensure that all content aligns with SEO best practices and contributes to the overall digital marketing strategy leading to organic traffic, lead generation, and conversions.

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Responsibilities

• Content Creation: Write engaging, original content for websites, blogs, and digital platforms. Complement blogs with short YouTube videos using Synthesia. Create compelling headlines, meta descriptions, and title tags to improve search rankings and generate leads.
• SEO Optimization: Update content with relevant keywords and implement on-page SEO techniques like internal linking and image optimization. Ensure all content follows SEO best practices.
• Content Strategy Support: Collaborate with the SEO Manager to develop content strategies, conduct keyword research, and brainstorm new ideas to enhance organic search visibility.
• Performance Tracking: Use tools like Google Analytics and Search Console to monitor content performance, make data-driven improvements, and optimize based on insights.
• Collaboration: Work with marketing and web teams to align content with brand guidelines, and receive feedback from the SEO Manager for revisions.
• Content Audits: Regularly audit and update web content to align with SEO objectives and improve search rankings.
• Trend Awareness: Stay updated on SEO trends and algorithm changes, and apply new techniques to maintain or improve rankings.

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Qualifications

• Bachelor's degree in English, Journalism, Marketing, or related field.
• 1+ year of experience in SEO or content writing.
• Strong knowledge of SEO principles and content management systems (e.g., Webflow).
• Proficient in SEO tools like Google Analytics, SEMrush, Ahrefs.
• Excellent writing, editing, and research skills with attention to detail.
• Basic knowledge of HTML and CSS.
• Familiarity with digital marketing and keyword research.

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Snapshot

‍Employment Type: Remote
Department: Sales and Marketing
Work Schedule: 5-day work week

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Employment Code: 08.28.24.A

Job Overview

As an SEO Writer, you will be responsible for creating and optimizing high-quality content that is both engaging for users and optimized for search engines. You will work closely with the SEO Manager to ensure that all content aligns with SEO best practices and contributes to the overall digital marketing strategy leading to organic traffic, lead generation, and conversions.

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Responsibilities

• Content Creation: Write engaging, original content for websites, blogs, and digital platforms. Complement blogs with short YouTube videos using Synthesia. Create compelling headlines, meta descriptions, and title tags to improve search rankings and generate leads.
• SEO Optimization: Update content with relevant keywords and implement on-page SEO techniques like internal linking and image optimization. Ensure all content follows SEO best practices.
• Content Strategy Support: Collaborate with the SEO Manager to develop content strategies, conduct keyword research, and brainstorm new ideas to enhance organic search visibility.
• Performance Tracking: Use tools like Google Analytics and Search Console to monitor content performance, make data-driven improvements, and optimize based on insights.
• Collaboration: Work with marketing and web teams to align content with brand guidelines, and receive feedback from the SEO Manager for revisions.
• Content Audits: Regularly audit and update web content to align with SEO objectives and improve search rankings.
• Trend Awareness: Stay updated on SEO trends and algorithm changes, and apply new techniques to maintain or improve rankings.

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Qualifications

• Bachelor's degree in English, Journalism, Marketing, or related field.
• 1+ year of experience in SEO or content writing.
• Strong knowledge of SEO principles and content management systems (e.g., Webflow).
• Proficient in SEO tools like Google Analytics, SEMrush, Ahrefs.
• Excellent writing, editing, and research skills with attention to detail.
• Basic knowledge of HTML and CSS.
• Familiarity with digital marketing and keyword research.

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Snapshot

‍Employment Type: Hybrid
Department: Sales and Marketing
Work Schedule: 5-day work week

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Employment Code: 08.28.24.B

Job Overview

The Social Media Content Creator will be responsible for developing engaging and high-quality content across various social media platforms. This role involves creating visual and written content that resonates with our target audience, aligns with our brand voice, and supports our marketing goals. You will collaborate with the marketing and creative teams to drive engagement, increase brand awareness, and grow our social media presence.

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Responsibilities

• Content Creation: Develop visual and written content for social platforms (Instagram, Facebook, Twitter, etc.), create campaign briefs, and write compelling captions. Maintain a monthly social media content calendar.
• Social Media Strategy: Collaborate with marketing teams to execute content strategies, plan and schedule posts using management tools, and stay updated on social media trends.
• Brand Consistency: Ensure all content aligns with the brand’s voice and style across different platforms.
• Engagement & Community Management: Engage with followers, respond to comments, and monitor trends for audience interaction opportunities.
• Performance Tracking: Analyze content performance, generate reports on engagement, reach, and follower growth, and adjust strategies based on data.
• Collaboration: Coordinate with marketing teams, influencers, and partners for content collaborations.
• Innovation: Experiment with new formats and creative campaigns to enhance brand presence and engagement.

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Qualifications

• Bachelor’s degree in Marketing, Communications, or related field.
• 2+ years of experience as a Social Media Content Creator or Specialist.
• Proficient in graphic design, video editing, and photography.
• Strong writing and communication skills for crafting engaging social media copy.
• Expertise in social media platforms and best practices.
• Experience with management tools (Hootsuite, Buffer, etc.).
• Strong understanding of branding and visual storytelling.
• Ability to manage multiple projects and meet deadlines.
• Experience in influencer marketing and content collaboration.

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Snapshot

‍Employment Type: Hybrid
Department: Sales and Marketing
Work Schedule: 5-day work week

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Employment Code: 08.28.24.B

Job Overview

KDCI Outsourcing is seeking an experienced and detail-oriented E-commerce Chargeback Specialist to join our team. This role is critical in managing and resolving chargeback disputes, processing claims, and ensuring a seamless experience for our e-commerce clients. The ideal candidate will have a strong background in wholesale and retail account services, particularly in order processing and claims management.  

Responsibilities

• Handle chargeback disputes for e-commerce transactions with precision and accuracy.

• Manage the order processing and claims management for wholesale and retail accounts.

• Use Amazon Seller Central and other e-commerce retailer portals to handle disputes and transactions.

• Create and maintain detailed records of chargeback cases, claims, and resolutions.

• Collaborate with internal and external stakeholders to ensure timely resolution of disputes.

• Monitor, track, and report on the status of multiple projects simultaneously to meet deadlines.

Requirements

• Proficiency in MS Office Suite, especially Excel and Word, with strong data entry skills (10-key by touch).

• Exceptional written and verbal communication skills.

• Strong attention to detail with a keen ability to identify and solve problems.

• Ability to manage multiple projects simultaneously while maintaining high levels of accuracy.

• Excellent organizational and documentation skills, with the capacity to maintain comprehensive records.

• Proven experience with e-commerce chargeback disputes and claims management.

• Demonstrated expertise in handling order processing for wholesale and retail accounts.

• Hands-on experience with Amazon Seller Central (mandatory).

• Familiarity with various e-commerce retailer portals.

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Snapshot

‍Employment Type: Hybrid
Department: Back Office
Work Schedule: 5-day work week

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Employment Code: 08.28.24.B

Job Overview

KDCI Outsourcing is seeking an Outbound Sales Representative to join our dynamic team. As an Outbound Sales Representative, you will be responsible for generating leads, contacting potential customers, and closing sales deals.

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Responsibilities

• Conduct outbound sales calls to find prospective leads.
• Guide prospects through a consultative direct sales presentation over the phone to assist them in evaluating the goals, processes, and opportunities of the partnership.
• Build and develop customer relationships with the use of appropriate correspondence.
• Store relevant customer and sales data in a database with accuracy.
• Maintain the company’s good reputation in the midst of complaints through investigation and rectification.

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Requirements

• 2 solid years of experience in Outbound Sales.
• Excellent communication skills through verbal and written means.
• Strong skills in building and maintaining functional customer relationships.
• Self-motivated to proactively research new leads and follow up to grow the business.
• Great track record of leads acquired in a previous role.
• Goals that are akin to continuous and holistic learning for their career.
• Must be willing to work on a night shift.

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Snapshot

Employment Type: Hybrid‍

Department: Contact Support‍

Work Schedule: 5-day work week

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Employment Code: 08.19.24.B

Job Overview

As an Accounts Receivable Specialist at KDCI Outsourcing, this offers the opportunity to leverage your accounting expertise and passion for customer service in a fast-paced and collaborative environment, by managing and optimizing the accounts receivable process. You will work closely with the accounting team to process invoices, generate accounting reports, and handle collections activities in a timely and efficient manner. Your expertise in Sage software will be essential in maintaining accurate records and providing valuable insights into financial performance.

Responsibilities

• Oversee the full accounts receivable cycle, including invoicing, payment processing, and collections.
• Utilize Sage software to manage and track financial transactions, monitor outstanding balances, and reconcile accounts.
• Handle client communications, including calls and emails, to resolve billing inquiries, negotiate payment terms, and ensure timely collections.
• Collaborate with internal teams to optimize the accounts receivable process and support financial reporting.
• Leverage MS Office tools (Outlook, Word, Excel) and other primary systems such as RMS, SharePoint, and OneDrive to efficiently manage documentation and workflow.
• Maintain exceptional customer service standards while managing multiple accounts and tasks simultaneously.

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Requirements

• Strong understanding of accounting principles and the accounts receivable process.
• Proven experience in accounts receivable, invoicing, and collections, with a minimum of 1 year to 5 years in a similar role. (Jr., Mid, Senior)
• In-depth knowledge and hands-on experience with Sage software (mandatory).
• Excellent written and verbal communication skills, with a focus on delivering outstanding customer service.
• Proficiency in MS Office Suite (Outlook, Word, Excel) and ability to quickly learn and operate systems like RMS, SharePoint, and OneDrive.
• Outstanding organizational and documentation skills, with the ability to manage multiple tasks and deadlines efficiently.

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Snapshot

Employment Type: Remote

Department: Back Office

Work Schedule: 5-day work week

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Employment Code: 09.03.24.A

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will have excellent communication skills, a positive attitude, and a strong desire to provide exceptional customer service.

Responsibilities

• Assist customers by attending to their queries, concerns, and complaints through phone calls
• Resolve customer complaints and issues in an efficient and effective manner
• Resolve customer complaints and issues in an efficient and effective manner
• Maintain accurate records of customer interactions and transactions
• Continuously strive to improve the customer service experience
• Other duties assigned by the immediate supervisor

Requirements

• With at least a year of relevant experience in Customer Service
• Has an excellent phone disposition, and excellent communication skills, both verbal and written
• Enjoys customer interaction and takes the extra mile to engage customers
• Experience in e-Commerce, Online Retail, and/or Catalog Retailer service experience is an advantage but not required
• Willing to work on a full onsite during training.

Snapshot

Employment Type: Remote

Department: Contact Support

Work Schedule: 5-daywork week

Job Overview

The Recruitment Specialist is responsible for identifying, attracting, and hiring top talent for the company. This includes developing and implementing recruiting strategies, sourcing candidates, conducting initial screenings and interviews, and managing the hiring process from start to finish. The Recruitment Specialist will also work closely with hiring managers to understand their needs and develop recruitment plans that align with the company's overall goals and objectives.

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Responsibilities

• Develop and implement recruiting plans and strategies designed to fulfill company staffing needs
• Source and identify potential candidates through various recruitment channels such as job boards, social media, and employee referrals.
• Conduct initial screenings and interviews to assess candidate qualifications and fitness.
• Manage the hiring process from start to finish, including creating job postings, scheduling interviews, and making job offers.
• Own the whole end-to-end recruiting process by embracing new technologies to ensure that the sourcing, recruiting, assessment, offer, onboarding and communication processes run smoothly contributing to a positive candidate experience and employer equity.
• Collaborate with hiring managers and SMEs to determine vacant positions, and discuss the job requirements and specifications.
• Ensure that high priority requisitions are filled in a timely manner with the most qualified candidates.
• Provide regular recruiting status updates to company leadership including performance vs targets, sourcing, recruiting and challenges/issues
• Build and maintain a talent pipeline for future hiring needs.
• Work with the HR department to ensure compliance with all relevant laws and regulations.
• Create offer letters and job contracts
• Perform other Ad hoc duties as assigned.

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Requirements

• Degree in Psychology, HR or any related field is a plus.
• Candidate must have at least 2 to 3 years’ experience in BPO volume and Technical Hiring.
• Possess strong interpersonal and communication skills, fluency in English is essential.
• Must have deep understanding of the organization and its staffing needs.
• Possess strong interpersonal and communication skills, fluency in English is essential.
• Adept at understanding where and how to locate candidates.
• Knowledge of using MS Office is necessary. ATS and other Recruiting tools is a plus.
• Must be able to effectively read and interpret information, present numerical data in a resourceful manner, and skillfully gather and analyze information.
• Dependable knows how to prioritize, organized and accurate.
• Must be willing to do the extra mile in handling Saturday and Holiday Recruitment activities.
• Amenable with Hybrid work arrangement and shifting schedule.
• Willing to work in Ortigas Center, Pasig City.

Snapshot

• Employment Type: Hybrid
• Department: Admin
• Work Schedule: 5-day work week, shifting

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Employment Code: 08.22.24.B

Job Overview 

KDCI Outsourcing is in search of a dynamic Web Graphic Designer who possesses a blend of creativity and technical prowess. The ideal candidate will craft visually captivating web and graphic solutions tailored for our diverse clientele. Alongside stellar design skills, this vital position calls for profound comprehension of modern web technologies and a knack for overseeing complex projects, ensuring the impeccable execution and delivery of top-tier designs. 

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Responsibilities 

• Executing all visual design stages from concept to finalization 
• Planning of site design with clear regard to functionality and user experience 
• Developing site content and graphics by coordinating with other members of the creative team 
• Maintaining site appearance by developing and enforcing content and display standards 
• Must be able to find creative solutions to project briefs 
• Lead a team of designers and provide guidance and direction to ensure that all projects are completed on time and to the highest standards 
• Stay up-to-date with the latest design trends and technologies to ensure that our designs are cutting-edge and competitive 

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Requirements 

• At least 1 year experience as a Web and Graphic Designer or equivalent 
• Strong portfolio of work demonstrating web design and graphic design skills 
• In-depth knowledge of web, graphic, and print design processes 
• Must be proficient in using Adobe Creative Suite, Microsoft, and Google Office Tools 
• Experience in creating wireframes, storyboards, user, and process flows 
• Must be adept in website planning and UI design 
• Must have a keen eye for visual details and has aesthetic skills 
• Strong English communication skills, both verbal and written 

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Snapshot 

  Employment Type: Remote

  Department: Creatives 

  Work Schedule: 5-day work week

Employment Code: 07.17.24.A