Search Results for "Outsourcing"

Job Overview

KDCI Outsourcing is looking for a meticulous Design QA Specialist to ensure the precision and excellence of our design outputs. This vital role demands not only a sharp eye for design detail but also the capability to collaborate across teams. From liaising with our design team to interacting with clients, your responsibility will be to guarantee the production and presentation of top-notch, flawless visuals crucial to our clients' branding, marketing campaigns, and user experiences.

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Responsibilities

• Scrutinize design materials, ensuring they align with brand guidelines, project requirements, and design best practices
• Offer precise, constructive feedback on design elements to ensure visual coherence
• Partner with designers, project managers, and clients to ensure designs align with project goals
• Spot and resolve design inconsistencies, collaborating with the design team for necessary revisions
• Keep abreast of industry trends and emerging technologies to maintain peak design quality
• Regularly refine design QA methods for enhanced efficiency and maintain thorough records for knowledge sharing

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Requirements

• Bachelor's in Graphic Design, Visual Communication, or related field.
• At least 1 year experience in design QA or graphic design, with proficiency in Adobe Creative Suite
• Comprehensive understanding of design principles, including typography, color theory, and layout
• Exceptional eye for spotting design inconsistencies, with a proven track record of critical analysis
• Excellent written and verbal skills, adept at providing clear feedback and collaborating with cross-functional teams
• Strong organizational skills, managing multiple projects in a dynamic, fast-paced setting

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Snapshot

• Employment Type: Remote
• Department: Design & Multimedia‍
• Work Schedule: 5-day work week, shifting schedule (day, mid, night)

Employment Code: 08.21.24.A

Job Overview

KDCI Outsourcing is searching for a gifted Multimedia Designer to craft compelling visual and audio narratives for our wide-ranging clientele. This crucial position requires not only an impeccable grasp of multimedia design principles but also the adaptability to work across various platforms, from video to interactive web content, ensuring the creation and delivery of standout, high-caliber work.

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Responsibilities

• Seamlessly edit video pieces, ensuring an uninterrupted and natural viewing experience for the audience
• Arrange footage segments into a cohesive video narrative
• Incorporate music, dialogues, graphics, and special effects to enhance the video's impact
• Produce both preliminary (rough) and finalized video cuts
• Ensure videos have a logical flow and seamless transitions for optimal viewing
• Engage with team members throughout the entire production lifecycle, from initial concepts to post-production delivery
• Stay updated with emerging editing technologies and adhere to industry best practices, always aiming to elevate the efficiency and quality of work

Requirements

• Bachelor’s degree in multimedia design, film studies, or a related discipline
• Minimum 1 year in a multimedia role with a strong portfolio showcasing diverse projects
• Proficient in Adobe Creative Suite, Final Cut Pro, and other essential multimedia tools
• Comprehensive understanding of timing, motivation, continuity, and the ability to craft compelling narratives
• Skilled in video, audio, animation, and interactive content creation
• Familiarity with web design principles and related software/platforms is a plus.
• Experience with special effects, 3D modeling, and compositing is a plus.
• Possesses a creative mindset, storytelling aptitude

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Snapshot

1. ‍Employment Type: Hybrid
2. ‍Department: Creatives ‍
3. Work Schedule: 5-day work week

Employment Code: 08.21.24.B

Job Overview

KDCI Outsourcing is in search of a dynamic Web Graphic Designer who possesses a blend of creativity and technical prowess. The ideal candidate will craft visually captivating web and graphic solutions tailored for our diverse clientele. Alongside stellar design skills, this vital position calls for profound comprehension of modern web technologies and a knack for overseeing complex projects, ensuring the impeccable execution and delivery of top-tier designs.

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Responsibilities

• Executing all visual design stages from concept to finalization
• Planning of site design with clear regard to functionality and user experience
• Developing site content and graphics by coordinating with other members of the creative team
• Maintaining site appearance by developing and enforcing content and display standards
• Must be able to find creative solutions to project briefs
• Lead a team of designers and provide guidance and direction to ensure that all projects are completed on time and to the highest standards
• Stay up-to-date with the latest design trends and technologies to ensure that our designs are cutting-edge and competitive

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Requirements

• At least 4 years experience as a Web and Graphic Designer or equivalent
• Strong portfolio of work demonstrating web design and graphic design skills
• In-depth knowledge of web, graphic, and print design processes
• Must be proficient in using Adobe Creative Suite, Microsoft, and Google Office Tools
• Experience in creating wireframes, storyboards, user, and process flows
• Must be adept in website planning and UI design
• Must have a keen eye for visual details and has aesthetic skills
• Strong English communication skills, both verbal and written

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Snapshot

Employment Type: Remote

Department: Creatives

Work Schedule: 5-day work week

Employment Code: 07.17.24.A

Job Overview 

KDCI Outsourcing is in search of a dynamic Web Graphic Designer who possesses a blend of creativity and technical prowess. The ideal candidate will craft visually captivating web and graphic solutions tailored for our diverse clientele. Alongside stellar design skills, this vital position calls for profound comprehension of modern web technologies and a knack for overseeing complex projects, ensuring the impeccable execution and delivery of top-tier designs. 

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Responsibilities 

• Executing all visual design stages from concept to finalization 
• Planning of site design with clear regard to functionality and user experience 
• Developing site content and graphics by coordinating with other members of the creative team 
• Maintaining site appearance by developing and enforcing content and display standards 
• Must be able to find creative solutions to project briefs 
• Lead a team of designers and provide guidance and direction to ensure that all projects are completed on time and to the highest standards 
• Stay up-to-date with the latest design trends and technologies to ensure that our designs are cutting-edge
• and competitive 

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Requirements 

• At least 2 years experience as a Web and Graphic Designer or equivalent 
• Strong portfolio of work demonstrating web design and graphic design skills 
• In-depth knowledge of web, graphic, and print design processes 
• Must be proficient in using Adobe Creative Suite, Microsoft, and Google Office Tools 
• Experience in creating wireframes, storyboards, user, and process flows 
• Must be adept in website planning and UI design 
• Must have a keen eye for visual details and has aesthetic skills 
• Strong English communication skills, both verbal and written 

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Snapshot 

  Employment Type: Hybrid

  Department: Creatives 

  Work Schedule: 5-day work week

Employment Code: 07.17.24.B

Job Overview‍

As a Logo Designer at KDCI Outsourcing, you will be an integral part of our creative team, collaborating closely with clients and internal stakeholders to produce visually stunning designs that align with their brand identity and objectives. You will utilize your artistic talent, creativity, and technical skills to craft compelling graphics across various digital and print platforms. This role offers the opportunity to work on diverse projects, contribute innovative ideas, and shape the visual identity of our clients' brands.

Responsibilities

• Develop creative concepts and designs for digital and print collateral, including but not limited to websites, social media graphics, marketing materials, logos, and branding elements.
• Collaborate with clients and internal teams to understand project requirements, objectives, and brand guidelines.
• Execute design projects from concept to completion, ensuring high-quality deliverables within specified timelines.
• Stay updated on industry trends, design tools, and techniques to continuously enhance design capabilities and stay ahead of the curve.
• Provide creative input and contribute to brainstorming sessions to generate innovative ideas and solutions.
• Adapt designs based on feedback from clients and stakeholders while maintaining a keen attention to detail and adherence to brand standards.
• Manage multiple projects simultaneously and prioritize tasks effectively to meet deadlines and deliver exceptional results.
• Work closely with the production team to ensure seamless execution of designs across various platforms and formats.

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Requirements

• Bachelor's degree in Graphic Design, Fine Arts, or related field.
• Strong portfolio of work demonstrating graphic design skills
• At least 4 years’ experience as Graphic Designer or equivalent Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant design software.
• Solid understanding of design principles, typography, color theory, and layout techniques.
• Excellent communication skills, both verbal and written, with the ability to effectively present and articulate design concepts to clients and team members.
• Must have a keen eye for visual details and has aesthetic skills
• Candidate must be willing to work in US hours or Night shift.

Snapshot

Employment Type: Remote

Department: Creatives

Work Schedule: 5-day work week

Employment Code: 07.17.24.A

Job Overview‍

KDCI is hiring an Airbnb Virtual Assistant for our client, which is an Airbnb virtual concierge agency dedicated to providing top-notch, personalized services to hosts and their guests. Our client takes pride in their warm, charming, and professional approach, ensuring every guest feels welcome and every host feels supported. As an Airbnb Virtual Assistant, you will be the friendly and engaging voice behind our service. Your role is to assist hosts with their listings and help guests with their inquiries, creating a seamless and delightful experience for everyone. If you have a warm, charming personality and a passion for hospitality, we want to hear from you! 

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‍Responsibilities

• Guest Communication: Respond promptly to guest inquiries via email, phone, and chat with a friendly and professional demeanor. ‍
• Reservation Management: Handle bookings, cancellations, and modifications efficiently and accurately. ‍
• Host Support: Provide assistance and guidance to Airbnb hosts to help them manage their properties more effectively and enhance the guest experience. ‍
• Problem Resolution: Address and resolve any guest or host issues promptly and with a positive attitude. ‍
• Personal Touch: Add a personal touch to guest interactions, making each guest feel valued and welcome. ‍
• Knowledge Sharing: Stay informed about Airbnb policies and best practices to provide accurate information and advice.

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Requirements

• At least 1 year experience in Airbnb or other related fields in the short-term vacation rental property management industry (e.g. VRBO, Booking.com, Agoda, etc.). 
• Excellent verbal and written communication skills. 
• Strong problem-solving abilities and a proactive approach to guest service. 
• Ability to multitask and manage time effectively in a fast-paced environment. 
• Proficient in using communication tools such as email, chat platforms, and phone systems. 
• Familiarity with Airbnb platform and its functionalities. 
• Knowledge of Hostaway is a plus but not required. 
• High level of professionalism and attention to detail. 
• Flexibility to work various shifts, including weekends and holidays, as needed. 

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Employment Code: 08.03.24.AB

Job Overview

We are seeking motivated and results-driven Sales Development Representatives (SDRs) to join our growing team. In this role, you will be responsible for generating and qualifying leads, setting up meetings, and supporting the sales team in converting prospects into clients. The ideal candidates are self-starters with strong communication skills, passion for sales, and interest in the short-term rental market (VRBO, Booking.com, etc.).

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Responsibilities

• Lead Generation: Research and identify potential clients, including Airbnb hosts and property managers, who would benefit from our virtual concierge services.

• Outbound Outreach: Conduct high-volume outreach via research, phone calls, emails, and social media to connect with prospects and generate interest in our services.

• Qualify Leads: Engage with leads to understand their needs, assess their fit with our services, and determine their potential as a client.

• Set Appointments: Schedule meetings or demos between qualified leads and the Business Development or Sales team.

• CRM Management: Accurately maintain and update the CRM system with lead information, interactions, and follow-up tasks.

• Market Research: Stay up-to-date with industry trends, competitor offerings, and potential market opportunities to enhance outreach strategies.

• Collaborate with Internal Teams: Work closely with the marketing, operations, and leadership teams to ensure a smooth handoff of qualified leads and to refine messaging and outreach strategies based on feedback.

• Reporting: Track and report on key metrics, such as the number of leads generated, outreach activities, and conversion rates.

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Qualifications

• 1-2 years of experience in a sales development, lead generation, or similar role, preferably in the hospitality, short-term rental, or real estate industries.

• Bachelor’s degree in business, marketing, or a related field is preferred but not required.

• Excellent verbal and written communication skills.

• Strong organizational and time management abilities.

• Ability to work independently and as part of a team.

• Familiarity with CRM software (e.g., Salesforce, HubSpot) and sales tools.

• Persistent, with the ability to handle rejection and keep a positive attitude.

• Highly motivated and results-oriented.

• Eager to learn and develop new sales skills.

• Adaptable in a fast-paced, dynamic environment.

• Customer-focused with a passion for providing value.

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Snapshot

Employment Type:  Hybrid  

Department: Sales & Marketing‍

Work Schedule: 5-day work week

Employment Code: 08.13.24.B

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Job Overview

We are seeking highly motivated and results-oriented Sales Development Representatives (SDRs) to join our dynamic sales team. The SDRs will be responsible for identifying and generating new business opportunities through outbound prospecting and lead qualification. This role is ideal for driven individuals who are eager to learn and grow within the sales field, with the ultimate goal of contributing to the expansion of our client base.

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Responsibilities

• Lead Generation: Research and identify potential clients in target markets who could benefit from our outsourcing services.

• Outbound Outreach: Engage in high-volume prospecting through research, phone calls, emails, and social media to create new business opportunities.

• Qualify Leads: Assess the needs of potential clients, determine their fit with our services, and qualify them as viable leads for further engagement.

• Schedule Appointments: Set up meetings, demos, or consultations between qualified leads and the senior sales team.

• CRM Management: Maintain accurate and up-to-date records of lead interactions and progress in the CRM system.

• Market Research: Stay informed about industry trends, market conditions, and competitor activities to refine outreach strategies.

• Collaborate with Internal Teams: Work closely with the marketing, operations, and leadership teams to develop and execute effective outreach strategies and ensure a seamless handoff of qualified leads.

• Performance Tracking: Monitor and report on key performance indicators (KPIs) such as the number of leads generated, conversion rates, and appointment setting.

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Qualifications

• 1-2 years of experience in a sales development, lead generation, or similar role, preferably within the outsourcing, BPO, or IT services industry.

• Bachelor’s degree in business, marketing, communications, or a related field is preferred but not required.

• Strong verbal and written communication skills.

• Proficient in CRM software (e.g., Salesforce, HubSpot) and sales tools.

• Ability to build rapport with prospects quickly and professionally.

• Strong organizational skills and attention to detail.

• Resilient, with the ability to handle rejection and stay motivated.

• Familiarity with the outsourcing industry and its key value propositions.

• Highly self-motivated and results-driven.

• Adaptable and able to thrive in a fast-paced, dynamic environment.

• Eager to learn and grow within a sales career.

• Team player with a collaborative approach.

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Snapshot

Employment Type:  Hybrid  

Department: Sales & Marketing

Work Schedule: 5-day work week

Employment Code: 08.13.24.B

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Job Overview:

As a Team Leader at KDCI Outsourcing, you will play a pivotal role in overseeing a team of customer service representatives to ensure the delivery of high-quality services to our clients. Your primary responsibility will be to manage the day-to-day operations of your team, including performance monitoring, coaching, and development. You will work closely with other team leaders and managers to ensure that targets are met, processes are followed, and that the team operates efficiently within the guidelines of the company.

Responsibilities:

• Lead, mentor, and manage a team of creative professionals, including graphic designers and other creatives to ensure they meet their performance targets.
• Foster a collaborative and high-performance team culture, providing regular feedback, coaching, and professional development opportunities.
• Track and analyze team performance metrics, ensuring that the team meets or exceeds key performance indicators (KPIs) such as response time, customer satisfaction, and quality of service.
• Serve as the primary point of contact for clients regarding operational matters, ensuring their expectations are met and issues are resolved promptly.
• Identify opportunities to improve operational efficiency and contribute to the development and implementation of new processes and best practices.
• Build and maintain strong relationships with clients, understanding their needs and providing solutions that exceed their expectations.
• Prepare and present regular reports on team performance, challenges, and achievements to upper management.
• Ensure that all team activities comply with company policies, client requirements, and relevant regulations.

Requirements:

• Minimum of 2-3 years of experience in a leadership role within a BPO environment.
• Bachelor’s degree in Business, Management, or a related field is a plus.
• Strong leadership and people management skills, excellent communication and interpersonal abilities, and proficiency in MS Office; basic knowledge of     any design tool is a plus.
• Demonstrated ability to handle complex issues and resolve them effectively
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

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Snapshot:

‍Employment Type: Remote
Department: Creative Services
Work Schedule: 5-day work week

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Employment Code: 08.09.24.A

Job Overview

The SEO Manager will be responsible for developing, implementing, and managing SEO strategies to increase the online visibility of our digital assets. This role involves overseeing both the technical and content aspects of SEO, including keyword research, on-page optimization, link-building strategies, and performance analysis. You will also manage an SEO Writer to ensure the delivery of high-quality, optimized content leading to organic traffic and conversions.

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Key Responsibilities

• SEO Strategy: Develop and implement SEO strategies aligned with business goals, conduct keyword research, and monitor competitors.
• On-Page Optimization: Optimize content, improve site structure, and ensure SEO-friendly website architecture.
• Off-Page Optimization: Manage link-building campaigns and monitor backlinks.
• Technical SEO: Collaborate with developers to enhance site performance, conduct technical audits, and implement best practices.
• Content Strategy: Oversee SEO content creation, complementing blogs with short videos using AI tools like Synthesia.
• Performance Analysis: Track website traffic and rankings, providing insights and reports.
• Team Collaboration: Work with leadership, marketing, and web development teams while overseeing an SEO Writer.

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Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 3+ years of SEO management experience.
• Strong knowledge of SEO tools (Google Analytics, SEMrush, etc.) and web technologies (HTML, CSS, JavaScript).
• Excellent communication, analytical, and project management skills.
• Experience with content management systems and digital marketing strategies is a plus.

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Snapshot

‍Employment Type: Remote
Department: Sales and Marketing
Work Schedule: 5-day work week

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Employment Code: 08.28.24.A