Nowadays, a well-crafted website is the bare minimum. According to Hostinger, 94% of first impressions are attributed to a website’s design. Whether you’re in charge of a large organization or an up-and-coming entrepreneur, having a user-friendly and responsive website with eye-catching visuals and relevant content can make the difference between converting visitors to customers and losing out on potential revenue. Building a website from scratch is doable; however, having the means to outsource web design to the Philippines can ease the burden off of your shoulders.
This allows you to focus more on formulating marketing strategies and other important matters, all while enjoying reduced labor costs and increased website traffic — backed by a highly qualified team of web designers. Below, we outline the reasons why businesses outsource web design to the Philippines.
For many foreign businesses, cheaper labor costs are one of the main factors influencing their decision to outsource their tasks. Hence — when you outsource web design to the Philippines — you’re not only cutting down on your business’s overhead and labor costs, but you’re also getting a visually engaging website that can further scale the profitability of your products and services.
According to the EF English Proficiency Index, the Philippines is one of the countries with the highest English proficiency, ranking at the 20th place as of 2023. Due to Filipinos’ proficient English skills, language barriers are eroded — ensuring smoother written and oral communication among overseas businesses and their offshore web design outsourcing staff.
Plus, given the Philippines’ culture and history, the country can effectively collaborate and forge strong working relationships with businesses in the United States or any western country without cultural clashes. When you outsource web design to the Philippines, the designers you’ll be working with will be familiar with common English slang and expressions.
The experience of Filipinos in web design — combined with their high level of education and English proficiency — make them a top contender among companies looking to outsource web design to the Philippines. Moreover, their drive to produce compelling web designs tailored to your organization’s needs reflect their hard work and competence in the field.
Being time-flexible is a plus when you outsource web design overseas. Fortunately, Filipino employees are known for their flexibility. When you outsource web design to your Filipino team, they can adjust to significant time differences to provide web design services to your business.
With Philippine-based outsourcing companies operating on a round-the-clock basis, you’ll have no problems requesting revisions and maintaining communication during working hours. In turn, this can help improve productivity and efficiency in web design project management.
Time and again, the Philippines has solidified its reputation as the “BPO capital” and “call center capital” of the world. Of course, this is all thanks to the government’s profound support for the BPO industry.
Local laws like the Special Economic Zone Act, or Republic Act No. 7916, enable the country to establish economic zones and forge industrial partnerships with other countries, giving the Filipino workforce a competitive advantage on the global market. The Data Privacy Act of 2012 — or Republic Act No. 10173 — also ensures your peace of mind as BPO companies will protect all the sensitive information when you outsource web design to your Filipino team.
Not only do these laws make the Philippines an attractive destination to outsource web design to, but they also help establish trust between foreign businesses and local BPOs.
For businesses looking to outsource web design, deciding whether to hire onshore or offshore web designers can be tough. Let’s take a look at their advantages and disadvantages.
Hiring in-house web designers means you don’t have to deal with language barriers, facilitating smoother and hassle-free communication between team members without accounting for cultural differences.
While it’s not bad to outsource web design to an offshore designer, an in-house web designer possesses ample knowledge of their local market’s consumer behavior, making it easier to design websites that appeal to their target audience’s tastes.
Because of the absence of time zone differences, you can better control the design and quality of your brand’s website. In case of revisions or urgent projects, your onshore web designers will get the job done quickly. If you outsource web design to other countries, you'll have to wait until the next business day for your team’s outputs.
In-house web designers — though they possess the same skill sets as their offshore counterparts — are often more expensive due to the higher labor costs in their home country. Hiring and training your onshore staff as well as investing in a bigger space or better equipment to accommodate your growing team entail additional costs. Due to higher overhead costs, many businesses choose to outsource web design to other countries, including the Philippines.
If, for example, your business is based in the United States, you’re more likely to hire web designers residing in that country. While they’re more familiar with the local market, there are plenty of talented web designers you can outsource web design to overseas.
With an offshore team, brands have access to a wider talent tool. Despite time zone differences, the offshore teams you outsource web design to can deliver quality work at a lower cost, driving more profit to your business.
In terms of scalability, offshore teams have the upper hand. This ensures your business’s flexibility when you outsource web design to foreign designers. Whether there’s a shift in market demand and consumer tastes, an influx of web design projects, or changes in the local economy, you can expand or downsize your workforce accordingly.
In addition, employing an offshore team of web designers gives you the gift of promoting your brand to a global audience — increasing your likelihood of gaining foreign customers. This reason alone incentivizes businesses to outsource web design projects overseas.
Time zones add a layer of challenge when deciding to outsource web design projects to another country. For example, the Philippines is ahead of Washington, DC, USA by 12 hours. This can lead to difficulties in setting an appropriate schedule for virtual meetings and maintaining productivity and quality control.
However, time zone differences are not an issue at all provided there is a standard of quality of outputs and open communication between you and your offshore members. Should you decide to outsource web design to the Philippines, most offshore web designers in BPOs are flexible, adapting to their client’s time zone to ensure real-time delivery of outputs.
Cultural differences can be a barrier when you outsource web design to offshore web designers. Some euphemisms in your home country may also not be understood by non-native speakers, even those proficient in English — potentially leading to misunderstandings and miscommunication.
Now that you’re ready to begin your outsourcing journey, below is a step-by-step guide on how to outsource web design to the Philippines— from finding the right agency or freelancer to establishing a long-lasting professional relationship with your offshore team.
Before you outsource web design to the Philippines, it’s important to take a hard look at your business’s workforce and budget. Here are three questions to reflect on:
Your answers to these questions should give a clearer picture of your organization’s shortcomings, and if these warrant a need to outsource web design to foreign countries.
Moreover, it’s also important to set expectations and present your potential outsourcing partner you’re going to outsource web design to with the scope, goals, and expected turnaround times of your web design projects. Identifying your website’s target audience and branding is paramount to helping your offshore staff incorporate proper design elements to engage your visitors.
There are a plethora of skilled freelancers and top creative agencies in the Philippines to outsource web design to. Generally, hiring a freelance web designer is more affordable. Freelancers also bring with them their skills, knowledge, and expertise to the table. But most of the time, they’re more suitable for short-term projects. They juggle multiple projects, which means they have more access to their clients’ data — which can be risky in case something goes awry on the freelancer’s end.
Likewise, partnering with outsourcing companies in the Philippines is a cost-effective endeavor, with the added bonus of developing long-term partnerships with your offshore Filipino web designers. Most of all, you don’t have to worry about data loss when you outsource web design thanks to the Data Privacy Act of 2012.
Before you outsource web design tasks, conducting a background check on your outsourcing partner is paramount to your organization’s success. Whether it’s reviewing their official website or portfolio, scheduling a call, or reading about Filipino culture and laws, you’ll be able to gauge if a freelancer or a BPO you’re going to outsource web design to is culturally compatible with yours and competent in delivering quality web design work.
At this point, you’ve probably chosen the best BPO company to outsource web design to in the Philippines. Now, you’re ready for the next step: contract signing. The outsourcing company will provide a contract for your partnership, highlighting the responsibilities of both parties to ensure they’re met as expected when you outsource web design projects. Likewise, you can present an outsourcing firm with a contract or a non-disclosure agreement (NDA).
Before signing a contract, be transparent about your goals and the complexities of your web design projects. This way, the BPO firm can train and onboard the right people for your business.
Whether it’s Slack or Skype, having a dedicated platform for communication makes starting team-wide meetings, consolidating tasks, and reporting issues more convenient for your offshore web designers and Point of Contact (POC). It also promotes accountability for both parties.
When you outsource web design to your offshore team, don’t forget to set up login credentials for websites and provide access to web design tools, so your Filipino team can design your website to perfection.
Once you begin to outsource web design tasks, performance monitoring will be vital to your business. By making sure your offshore team meets Key Performance Indicators (KPI) and other performance metrics, you set your outsourcing staff for success and your organization for increased revenue.
Maintain frequent communication with your outsourcing agency’s POC, so you can provide regular feedback on your offshore staff’s design choices. This way, you can expect the same level of quality and professionalism when you outsource web design projects in the coming months.
Web design is not just an art; it’s a science of strategically asserting your brand to your potential customers. From the typography to the layout of the visual elements, creating a website that’s as creative as they are effective in converting visitors takes time.
This is where you can start to outsource web design projects. At KDCI, you’re not only getting web designers with an artistic eye, but also those who can maintain the overall functionality of your website. With more than a decade of experience in the outsourcing industry, we are confident that we are more than capable of taking your brand to new heights.
Learn more about creative and web design outsourcing. Contact us today!
There are many countries that make amazing outsourcing destinations in 2024, but we’ve narrowed down the search to help you outsource software development services by shortlisting three countries this 2024.
Since the early 2000s, the Philippines has provided IT education. And following in the footsteps of call center outsourcing in the 1990s, IT boomed around 2010s, which pushed local schools to double down on IT education to match the growing demand for IT professionals globally. This kickstarted the growth of Philippine IT-BPO industry, making IT services, one of its biggest outsourced services to the US, Australia, and European markets.
At present, revenue of the Philippine IT services sector market is set to reach US$2.26bn in 2024, growing annually at 9.76% from 2024 to 2029. This is higher than the global growth rate of 5.76%, making the Philippines one of the top IT outsourcing destinations globally.
Among the IT outsourcing services available in the Philippines, the most popular are software development, followed by customer & IT support and back-office support & data management. What draws companies to outsource IT services to the Philippines are its cost-effective solutions, large pool of skilled workers, as well as its cultural affinity with Western countries.
A developing country in South-East Asia, the Philippines has one of the most competitive labor costs globally, with rates that are lower by up to 70% than those in the US, Australia, and Europe.
While the average cost of hiring a software developer is US$55.40/hr (US), US$58.65/hr (AU), and US$93.00/hr (UK). The cost to outsource the same to the Philippines is around US$30/hr, inclusive already of resources and tools, government mandated benefits, on top of the salary. This cost difference compounds significantly, attracting many Western companies to work with Philippine IT outsourcing companies.
With its large, highly educated population, the latest reports suggest that there are over 190,000 skilled developers in the Philippines. This large pool of talent is a great way for companies to access specialized skills, such as knowledge of coding languages like Javasript, Python, CSS, and more.
Another reason to work with Philippine software developers is the Philippines’ excellent English. Given its background as a former US colony, the Philippines’ medium of instruction has been English for decades. This is reflected in most Filipinos’ ability to speak English and communicate well with people from English-speaking countries like the US, Australia, and the UK. Not to mention, Filipinos’ English accent is generally considered more neutral than other English-speaking Asian countries, which can aid in communication and collaboration.
A global IT outsourcing powerhouse, India has been developing its IT and software development services since the 1980s, which gives it a head start over its competitors. This advantage allowed it to dominate the market, especially as the Indian government liberalized the economy in the 1990s, leading to its IT boom.
This policy attracted many global companies to build their offshore IT and software development operations in the country, particularly in cities like Bangalore, Hyderabad, and Pune.
Today, India holds a significant chunk of the world’s IT outsourcing market, with its highly qualified skilled manpower, English proficiency, as well as their solid reputation in the industry.
As India has the largest population in the world in 2023, along with it being known globally for its IT services, it’s no surprise it has millions of developers that can be tapped by foreign companies looking to outsource software development. With such an overwhelming number, there’s no shortage of skills when it comes to development. Most coding languages needed can be found in a skilled Indian software developer.
The British ruled India for over 200 years, ensuring wide-spread English adoption. This equipped Indian developers with the communication skills needed to collaborate with global companies for offshore projects.
With India’s strong reputation in technological services, its IT outsourcing industry is on a continuous rise and is unlikely to slow down anytime soon. And with the growing demand of tech professionals globally, India is likely to produce more professionals like software developers with world-class skills. This makes many global companies trust Indian software developers and want to offshore to India.
Since the 2000s, Poland began its outsourcing sector, revolving around service like IT, which it’s widely known for today. As a European nation with relatively lower labor costs than neighboring countries like the UK, Spain, and Sweden, Poland easily became a strategic location for European outsourcing.
As global outsourcing companies built offshore centers in cities like Kraków, Warsaw, Wrocław, and Poznań, Poland became known for its IT outsourcing, particularly their talented software developers.
This is reflected in their steadily growing IT outsourcing industry and with IT outsourcing accounting for 8% of the country’s GDP. This progress has made outsourcing software development to Poland very attractive, with primary drivers being cost savings, strategic location, and its skilled workforce.
Rates in Poland are 20-30% lower than those in the US and Western Europe, making it a great option for reducing overhead costs in software development.
Unlike other top outsourcing destinations for software development, Poland is located in Central Europe, much closer to countries with that outsource a lot of development work like the US, UK, and other European nations. This makes Poland not only an outsourcing destination, but a top nearshore destination, with minimal time zone difference.
There are hundreds of thousands Polish developers, top in the CEE. This is a good indication of the country’s extensive variety in terms of skill and specializations, making it an attractive location for tapping into emerging technologies.
As seen in the top 3 countries for software development outsourcing, the main reasons to outsource include cost savings, large pool of skilled developers, as well as easy of communication and/or collaboration brought about by language and cultural similarities as well as geographical position.
In the wake of a global pandemic that shook the world, there are major risks in global economy in 2024.These create uncertainty which urges companies to seek solutions that help them stay agile in the face of unpredictable market changes. And with rising costs and highly competitive job market, many developed nations choose to outsource to save money and improve efficiency in their businesses. This strategy lends them a competitive advantage, not only by providing more flexibility and scalability, but also by giving them access into new markets.
Another reason to outsource software development is due to the nature of the work requiring specialized skills. It takes six months to a year on average to develop a deeper understanding of a programming language, and it takes even longer to learn how to resourcefully implement solutions using a specific coding language. This increases the demand for software developers, especially with the rapidly advancing technological landscape of 2024. With companies needing to go digital, many require custom and robust yet user-friendly software. And with the rising cost of labor, it becomes more attractive to outsource such specialized skills to countries with large pool of skilled developers like the Philippines, India, and Poland.
The nature of outsourcing entails working in different locations. This poses a threat to communication and collaboration, both of which are vital to the success and quick turnaround of development projects. Given this challenge, it’s imperative that companies work with software developers who have the ability to communicate and collaborate as seamlessly as possible. Such applies to both language and cultural affinity, as well as time zone similarities.
With both the Philippines and India having large populations of English speakers, their software developers are able to work well with countries from English-speaking nations, as long as they adjust their shifts to align with the time zone of their clients. Meanwhile, Poland is a European country, with language, culture, and time zone similarities to European nations that make it a very attractive location to outsource software development.
Whatever your reason may be for outsourcing, it’s important to work with a reputable outsourcing agency with highly skilled software developers to ensure the success of your project.
At KDCI Outsourcing, we’ve supported multiple global brands from across the world, providing them with skilled and vetted software developers who are proficient in various programming languages like JS, CSS, and Python to ensure the smooth execution of work and the delivery of high-quality software.
Interested to learn more about software development & IT outsourcing? Contact us today!
Learn about what app design is and why companies outsource it to the Philippines. And discover the 10 best app design agencies in the Philippines for 2024!
With hundreds of design agencies in the Philippines, it's difficult to find ones that you should outsource design work to. That’s why we shortlisted the top 10 app design agencies you can count on in 2024 to make sure you get that beautiful application that not only accurately represents your brand, but also delights your users to keep them coming back for more!
KDCI Outsourcing is a global outsourcing company founded in 2011, that is headquartered in Ortigas CBD, Philippines. They offer a wide range of outsourcing services, including graphic design, web design, and app design. As an outsourcing agency with a huge creative portfolio, they provide excellent app design services, specifically tailored to the requirements of clients. As the company has worked with multiple industries and is known for the modern and captivating designs and also offers other creative services and other services like UX/UI design and app development, they’re a great choice for most businesses looking for not only app design, but also other areas of app creation from its design and development to its marketing and even customer support.
Optimind Technology Solutions is a leading digital agency based in Quezon City, Philippines, founded in 2002. With a strong focus on digital marketing, they have expanded their services to include mobile app design and development. Their app design services are known for optimizing business performance through modern, user-centric designs. Optimind's long-standing experience in the digital space makes them an ideal partner for businesses looking for comprehensive app solutions, including design, development, and marketing strategies.
ThinkBIT Solutions, established in Manila, is a premier software firm that has been in operation since 2014. The company offers a wide range of development and design services, including mobile app design, web app development, and mobile game development. Their in-house team of dedicated professionals delivers high-quality, innovative app designs that cater to various industries. ThinkBIT is a perfect choice for businesses seeking creative and reliable app design and development services tailored to their specific needs.
White Widget is an award-winning software firm based in the Philippines, specializing in web and mobile app design. Established in 2012, they have built a reputation for nurturing top talent and delivering excellent software experiences. Their app design services are characterized by their ability to translate client needs into elegant, responsive designs. White Widget is best suited for businesses that require not only visually appealing apps but also efficient, user-friendly solutions that drive engagement and success.
Fourello Multimedia Services, founded in 2013 in Mandaluyong, is a pioneer in mobile app development in the Philippines. The company leverages cutting-edge technology to create digitally-enabled solutions that help businesses disrupt their markets. Fourello’s app design services are known for their innovation and ability to transform traditional business practices. They are an excellent choice for businesses looking for a partner who can provide both creative design and strategic technological innovation.
Symph is a Cebu-based digital agency with a strong focus on mobile app design and development. Founded in 2010, they have quickly become a key player in the Philippine tech industry. Symph’s app design services stand out for their innovative approach, blending creativity with functionality to produce apps that meet the unique needs of their clients. They are ideal for businesses seeking a dynamic partner that can deliver tailored app design solutions with a focus on innovation and user experience.
Startechup, based in Cebu and founded in 2013, is known for providing comprehensive app design and development services. Their team is dedicated to building scalable and high-quality mobile apps that cater to a wide range of industries. Startechup’s design services are particularly valued for their attention to detail and focus on user engagement. They are a great option for businesses that require robust, well-designed apps that can grow with their needs.
Sytian Productions, a Quezon City-based company, has been a leading name in web and app design since its inception in 2006. With over 17 years of experience, they offer professional and high-standard mobile app design services that cater to various business needs. Their expertise in combining aesthetics with functionality makes them an excellent choice for companies looking for reliable and visually appealing app solutions.
Established in 1998, Stratpoint Technologies, Inc. is a Mandaluyong-based digital agency specializing in mobile app design and development. With over two decades of experience, they have a solid track record of delivering enterprise-grade solutions. Stratpoint’s app design services are known for their ability to accelerate digital transformation, making them ideal for businesses looking to enhance their digital presence with expertly designed mobile applications.
Seer Technologies, Inc., based in Taguig and founded in 2012, is a software consultancy specializing in mobile, cloud, and data technologies. Their mobile app design services are recognized for their innovation and reliability, helping businesses bring their ideas to life. Seer Technologies is well-suited for companies that need comprehensive app solutions, from design to deployment, with a focus on scalability and performance.
App design is the process of creating the look of an application by combining creative design with UI/UX. The goal is to attract users, create good branding, and increase engagement and conversions by making beautiful application that also provides an excellent user experience.
The entire process spans everything from designing visual elements like buttons, icons, graphics, and vectors (User Interface or UI) to structuring the app’s flow, ensuring intuitive navigation, and optimizing user interactions to create a seamless and engaging experience (User Experience or UX).
With applications being an integral part of any modern day business, it’s become imperative that companies come up with good app design to set their brand apart, give their users a great experience, to improve their business outcomes. However, with the complexity of app design, hiring experienced designers who not only have the creative eye, but also experience designing user interfaces while considering user experience is challenging. For this reason, many companies outsource to app design agencies.
App design agencies take care of every aspect of app design – from planning the user journey and mocking up the application to crafting detailed prototypes, refining the visual design, and ensuring the final product delivers a seamless and engaging user experience.
Unlike hiring for very specific skills in app designers, companies can enjoy great app design by simply paying a service fee to an agency because the service provider does everything. They may have individual app designers, but most of them have teams of designers, consisting of web designers, graphic designers, UX/UI designers, and even app developers who can work together in coming up with the best app design that users will love.
While there are plenty of app design agencies globally, the Philippines is a particularly attractive place to outsource such a service for its large pool of designers, strong reputation in outsourcing, and of course, its lower cost of labor.
The Philippines is recognized globally as a hub for creative services, particularly in graphic design, web design, app design, and UI/UXIdesign. The country boasts a large pool of skilled designers who have gained international acclaim, supported by strong educational foundations and continuous upskilling initiatives. Moreover, Filipino designers excel in creating visually appealing and functional designs that cater to global standards. The government's commitment to workforce development ensures that the country remains competitive in terms of design, making the Philippines a reliable source of talented and resourceful app designers.
The Philippines is the world’s call center capital, and has been providing great outsourcing services, including app design to companies globally. Especially in the field of digital design, the Philippines began training designers in the 1990s, which is ahead of most top outsourcing destinations This gives it a head start in the industry, allowing it to build a strong reputation for design outsourcing, and making it a great location for finding excellent app design agencies.
Because of the economic differences between Western nations and the Philippines, the labor costs are hugely different, with the Philippines costing up to 70% lower than its Western counterparts.
For example, it costs $25 to $150+ per hour to hire an app designer in the United States, while it only costs $20 to $50 per hour to do so in the Philippines. Not to mention, outsourcing costs include not only the salary, but also service fees, tools and resources, as well as government mandated benefits, which entitle you to work with full-time dedicated app designers who are well-paid, happily employed, and most importantly, vetted by a reputable company, ensuring high-quality services.
There are many app design agencies out there, and finding one that can deliver on your requirements within your desired time frame can be challenging.
At KDCI Outsourcing, we’ve built a design portfolio through years of providing top tier creative services to the best brands globally. This has allowed us to fine tune our service and meet your needs whatever it may be. Not only do we provide app design services, but we can also find you the app designers with the specific skills that suit your preferences in design, so we can bring your vision to life and also delight your users.
Learn more about outsourcing creative services to the Philippines. Contact us today!
Offshore development is when you outsource technology- related projects abroad. Most offshore development includes services such as software development, web development, and other tech-related tasks a company needs.
Development pf software and websites is crucial to any company’s success. With custom, well-coded, and responsive software and websites, businesses can build strong networking systems that enhance customer interactions and help drive conversions and revenue growth. Moreover, custom software allows companies to adjust systems and technology based on their current needs, while constantly improving where needed.
With the outsourcing industry in the Philippines constantly growing 8-10% every year, it is becoming a popular outsourcing destination. Having attractive benefits such as a talented workforce and cost efficiency, many businesses are outsourcing development work to the Philippines.
In fact, most companies find that it is much more cost effective to build an offshore development team rather than run a team in house. The average software developer in the Philippines makes around ₱55,000 ($2,824 USD) annually, while the average software developer in the United States makes about $108,705 USD annually. With the significant difference in costs, most companies would rather outsource their software development to the Philippines.
The Philippines also provides access to a large pool of individuals who are experienced in development and technology support. These individuals are highly skilled in performing development tasks and can support your business with any of its technological needs.
In addition to being experienced in development, most Filipinos are proficient in English which helps with any communication barriers. The Philippines is even the 3rd largest English-speaking country in the globe, ensuring clear communication that allows for a more seamless collaboration with your offshore development team.
With the hundreds of development companies in the Philippines, we understand that it can be difficult to find the right company that you can collaborates seamlessly with and help you with your development needs. Below, we provided you with our top offshore development companies!
KDCI Outsourcing was established in 2011 and is a global outsourcing company that builds offshore teams to support your business with any needs. KDCI provides high-quality development solutions and specializes in several areas of development such as software and web development. To ensure a quality job, KDCI provides experienced developers who are skilled in the various areas of development, ensuring high-quality support for your company.
Founded in 1997, Deloitte Philippines is a global business based in the Philippines, specializing in outsource services. They offer development services such as technology & transformation. With skilled professionals that are experienced in technology and development, Deloitte can offer their wide variety of development services to your company.
Exist Software Labs is a global company developed in 2001 that has over two decades of experience in offering enterprise solutions, specializing in services such as software development, offshore outsourcing, technology consulting and more. Exist Software Labs has grown to offer their services not only to clients in the Asia Pacific, but also to those in Western countries.
Established in 2010, Arcanys is a top software development & team augmentation company based in the Philippines. Specializing in software development, Arcanys supports your company and has experienced individuals to support your development needs. Moreover, Arcanys ensures quality by understanding your needs and providing the necessary solutions.
VeloxHire, is an offshore company based in the Philippines that specializes in services including front and back-end development. VeloxHire ensures success by providing your company with quality development solutions. With 20+ years of experience VeloxHire, has skilled developers to assist you with your development needs.
Syntactics, Inc. is an IT company in the Philippines that was established in 2000 and offers outsourcing services for various types of development work. With over 20 years of experience, Syntactics has skilled professionals that are able to support your company with any development needs.
PanAsiatic Solutions is a BPO company based in the Philippines that offers several development services. They offer a variety of development solutions including IT services, IT consulting, and software development. Rooted in their core values of providing excellent service, PanAsiatic Solutions offers high quality services and is ready to support your company.
In 2005, the company “Viventis Solutions” became Viventis Search Asia. They are a global company specializing in using the newest technology to support your development needs. Viventis Search Asia provides your company with various development services and uses technologies that will benefit your business strategy and lead you to find quality talent for your company.
Hireplicity is a custom software development company based in the Philippines. Offering a variety of development services from web development to IT support, Hireplicity specializes in creating custom software development services. With experience in offshoring these services throughout the world, Hireplicity provides your company with quality development and will support your company's software needs.
Established in 2011, Global Brainforce is a software development firm located in the Philippines. Providing services such as IT staff augmentation, Global Brainforce helps your company develop technology and software solutions that work for you. With a large talent pool and experienced individuals, Global Brainforce offers seamless collaboration for any of your development needs.
With hundreds of offshore development companies, we understand that it can be confusing trying to find the right outsourcing partner that collaborates well with your organization and supports your development needs.
KDCI Outsourcing provides custom development solutions to help meet your company’s needs. Providing a variety of software development & IT services, including Software Development & IT, KDCI Outsourcing is prepared to you build a team of e-commerce, web developing, security analysis, and more who can integrate with your organization and act as an extension of your onshore team. This ensures seamless collaboration that accelerates project timelines.
Learn more about offshore development services. Contact Us today!
The global outsourcing market was priced at $280.64bn in 2023. And the market shows no signs of slowing anytime soon, with an estimated annual growth of 9.6% from 2024 to 2030. The continuous growth of outsourcing is driven by rising costs and economic uncertainties, which push corporations to seek low cost and low risk strategies to cope with the volatile business environment of 2024. This raises the question of where one should outsource their business functions. Considering the business and political climate, technological infrastructure, and outsourcing environment, we’ve shortlisted the 10 best countries for outsourcing in this article.
The Philippines is a young and rapidly growing Southeast Asian nation known for its English-speaking talent pool and expertise in BPO, with a history of over 120 years of independence.
As of 2023, the Philippines holds 10-15% of the global market share in outsourcing, making it one of the leading outsourcing destinations in APAC, which is the fastest growing outsourcing region in 2024, primarily due to its lower cost of labor. In fact, rates of services in the Philippines can cost up to 70% lower than those in Western regions.
Outside of the Asia-Pacific, the Philippines is still considered an outsourcing powerhouse, known for its soft skills, which set it apart from other countries when it comes to customer support. This can be attributed to the country’s high English language proficiency, as well as cultural affinity to Western, mostly American, markets.
These contribute to the long history of outsourcing in the Philippines, which began with its first call center way back in the 1990s. The Philippines has since become the world’s call center capital, with contact center services as its most in-demand outsourced service, followed by design and marketing, ecommerce services, and finance and accounting.
In 2024, the Philippines is considered one of the best countries for outsourcing because of its rapidly growing outsourcing climate, made possible by its overwhelming support from the local government to foster greater trade and attract foreign investors to outsource to the country. By providing tax incentives, training and education programs, infrastructure development, and through partnerships with private organizations to promote its outsourcing services globally, the Philippine government has set a great foundation for Philippine BPO to thrive.
India is a BPO powerhouse and is almost synonymous to IT and software development. It is a South Asian nation with a rich cultural history dating back over 5,000 years, and with the fastest growing population globally, it unsurprisingly offers a vast, skilled workforce with highly coveted technical expertise.
At present, the India outsourcing market is growing at 8.76% annually, making it one of the leading outsourcing markets globally. Since the late 1990s, India has a top destination for digital services. And it is particularly favored today for outsourcing services like software development, mobile app development, digital marketing, back office operations, and IT customer support.
India is known as an IT outsourcing powerhouse in 2024 and is one of the best countries for outsourcing due to its lower cost of labor and government support, as well as its large, educated workforce, which is primarily educated in STEM fields (science, technology, engineering, and math). And with key Indian IT companies opening up in the country and stimulating the demand for IT capabilities, the country quickly built a global reputation as an IT hub trusted by many.
Mexico is a country located in the southern part of North America, known for its rich culture, vibrant history, and rapidly growing economy, particularly in manufacturing and nearshore outsourcing services due to its proximity to the United States.
Mexico’s outsourcing industry began in the 1990s, gaining momentum after the North American Free Trade Agreement (NAFTA) in 1994, as U.S. companies sought cost-effective, skilled labor close to home, particularly in IT, manufacturing, and services, with the Border Industrialization Program further boosting its reputation for manufacturing by allowing American companies to produce goods in Mexico.
Today, Mexico remains a top manufacturing outsourcing destination and is one of the best countries for outsourcing largely due to its 13 favorable trade agreements (FTAs) with 50 countries worldwide, which facilitates seamless cross-border trade and operations.
Since the 2000s, Mexico has also expanded its outsourced service offerings, making a name for its excellent development work, ranking 2nd in Latin America and the Caribean. In 2024, its BPO market is projected to reach $5.55bn.
Poland is a country located in Central Europe, known for its strong education system, IT services, and a business-friendly environment, with a rich 1,000-year history.
Within Europe, Poland is the largest IT outsourcing hub, with its BPO revenue set to reach $2.89bn in 2024.
While the country’s outsourcing industry only began in the early 2000s, the industry has quickly grown, alongside the country’s rapidly growing economy. And with rates that are 20-25% lower than counterparts in US and Western Europe, Poland has quickly risen through the ranks as one of the best countries for outsourcing IT. In fact, IT makes up for about 8% of its GDP, making it a popular choice for international R&D centers.
Brazil is the largest economy in Latin America and is known for its growing IT and customer service outsourcing industry, benefiting from its large, educated population.
Brazil’s outsourcing history dates back to the late 1990s, and took off in the late 2000s. The country originally provided call center and customer service due to its large Portugese-speaking population. However, eventually, they expanded to other services like IT, software development, and business process outsourcing (BPO).
Due to its geographical proximity and shared time zone with the US, Brazil was a top choice for many North American companies, especially those looking for tech and business services.
At present, the country is one of the best countries for outsourcing as it has maintained a thriving outsourcing economy due to its strong push toward green energy and biofuels. Its IT market is set to grow by 11% while its telecom market is set to grow by 2%. These figures set a great precedent for the country’s continuous growth, which is mirrored by its increasingly outsourcing-friendly environment, encouraging foreign investment.
China is the world’s second-largest economy, with the world’s largest population. This East Asian country has over 5,000 years of history and excels in manufacturing and technology outsourcing due to its large-scale factories as well as rapidly developing technological space in Tier-I cities like Shanghai, Beijing, and Shenzhen, that rivals those of first-world nations in the West.
The country began its outsourcing industry in the early 2000s, spurred by China's economic reforms and its accession to the World Trade Organization (WTO) in 2001. In the 2000s, China was a global manufacturing outsourcing hub, with some of the lowest manufacturing costs globally, making it a top choice for producing textiles, electronics, and consumer goods.
However, the country has since expanded its expertise. With the local government’s belt road initiatives, favorable tax reforms, well-established IT infrastructure in tier-I cities, and quick adoption of cloud-based services like artificial intelligence (AI) and robotic process automation (RPA), China has quickly risen among the ranks of outsourcing destinations and is arguably one of the strongest powerhouses, especially in the fields of manufacturing, sourcing and procurement, supply chain, and even customer service and finance & accounting.
Currently, China is one of the best countries for outsourcing with its BPO revenue set to reach $23.39bn by the end of 2024 and growing at an impressive rate of 11.3% annually from 2022 to 2030.
Ukraine is a country in Eastern Europe that has recently become a key player in IT and software development outsourcing, offering highly skilled professionals with competitive pricing.
Unlike other countries, Ukraine only saw a significant increase in outsourcing in the mid-2010s. Particularly, it’s popular for its IT services, with 45% of the country’s whole export being software.
With this, the country’s IT industry grew a whopping 36% from 2021 to 2022, though it has slowed down in recent years due to seasonal decrease and the rapid growth in the last few years. Still, it has maintained its place in the top 5 in terms of number of IT specialists in the past 5 years, providing IT outsourcing services and software development to mainly the US, Canada, Australia, and UK markets.
Though a newer playing in the IT outsourcing field, Ukraine has some of the most competitive prices in software development. In fact, they have the lowest rates for development work in Central-Eastern European countries.
Ukraine also houses some of the most experienced software developers globally, creating a strong reputation for high-quality code and making it the 2nd largest IT outsourcing market in Central Eastern Europe.
Combining its strong reputation for software development, thriving IT industry, and very competitive rates in Europe, Ukraine is one of the best countries for outsourcing. In fact, it’s expected to reach a $1.05bn valuation by the end of 2024, while maintaining a moderate growth rate of 4.84%.
Vietnam is a rapidly developing Southeast Asian country with a young, dynamic workforce. Today, Vietnam is one of the best countries for outsourcing as it’s making waves in IT and manufacturing outsourcing due to rates that rival those of other countries in APAC.
Though a bit late into the outsourcing market, Vietnam has witnessed a steady growth since the 2000s, with focus on IT and software development, as well as manufacturing. Today, they’re known for IT outsourcing, especially for highly technical work like software development, web application development, mobile app development and so on. In fact, the revenue of the Vietnam IT Outsourcing market is expected to hit $694.8bn in 2024 with an impressive annual growth rate of 12.23% from 2024 to 2029.
Another side to Vietnam’s thriving outsourcing market is its manufacturing industry, which attracts foreign investors due to government policies encouraging foreign investment, but more so because of the country’s rapidly developing infrastructure, which increased its production capacity and enhanced manufacturing capabilities.
South Africa is a country located at the southern tip of Africa. It is known for its English-speaking workforce and strong BPO sector, catering mainly to European and U.S. markets. At present, it’s one of the best countries for outsourcing, with a BPO market that is set to reach $1.89bn in 2024 and an annual growth rate of 3.64% from 2024 to 2029.
It has one of the largest economies in Africa and is a newly industrialized nation with a call center industry that has been growing steadily since 2003. While South Africa is considered relatively new to the outsourcing market, it is one of the most reliable call center outsourcing destinations in 2024, with its call center industry steadily growing at a rate of 8% annually.
This growth is thanks to its government backed BPO support program, which helped promote the country’s voice and non-voice customer support services, catering to financial, eCommerce, and IT sectors. Not to mention, South African BPOs are more cost effective than its European and American counterparts, and have a fully loaded cost base that’s 11% below the global average.
Malaysia is another Southeast Asian country that’s considered one of the best countries for outsourcing. The multicultural nation has been independent since the 1957 and is known for its skilled workforce and thriving tech and service outsourcing industries.
It’s a late bloomer compared to its SEA counterparts, beginning its outsourcing history in the latter parts of 1990s. However, its BPO market value has steadily grown, and is set to reach $1.44bn in 2024, increasing annually at a 6.36% rate from 2024 to 2029.
Though Malaysia started as a hub for outsourcing manufacturing and electronics assembly services, it has since transitioned into a global outsourcing destination that provides reliable outsourcing services in the fields of IT, customer service, and finance and accounting.
Many countries have developed strong outsourcing markets since the early 1990s, building reputations for various services and attracting foreign investments. Whether you're seeking top technological skills, manufacturing capabilities, or high-touch soft skills to enhance your brand, we recommend outsourcing to the Philippines, especially to KDCI Outsourcing in 2024, after carefully considering the pros and cons of Philippine outsourcing.
At KDCI Outsourcing, we take soft skills to the next level and make it a mission to find the best fit in terms of culture and working style when building your offshore team in the Philippines. We tailor our outsourcing services to your unique requirements in a way that ensures your outsourced team feels in-house, breaking any communication and collaboration barriers, while providing the best rates and scalability.
Learn more about how to outsource work to the Philippines, contact us today!
Choosing the right firm to help manage your business plans or financial statements can be tough and overwhelming. Especially in the Philippines, hesitation in this area is a big problem because of concerns about quality, data security, and even a lack of familiarity with specific regulations.
Like human resources, Accounting is the lifeblood of any business, handling everything from transactions to financial reports while ensuring financial health and compliance. And with hundreds of accounting firms in the Philippines, finding the right one can be time-consuming!
To help, we've rounded up the best firms offering high-caliber outsourcing and consulting services.
There are hundreds of registered accounting firms in the Philippines, and going through them to find the one that can provide the best outsourced accounting services, meet your requirements through an experienced professional, and support your needs is a time-consuming process.
To help with that, we’ve listed the top accounting firms or companies that provide accounting outsourcing or consulting services. These top accounting and professional firms were handpicked based on their Google reviews and ratings.
KDCI Outsourcing, established in 2011 and headquartered in Manila, provides global businesses with a wide range of solutions, including finance and accounting outsourcing services. Their accounting team handles everything from basic bookkeeping to advanced financial reporting, tax preparation, payroll processing, and managing accounts receivable/payable. Utilizing cloud-based accounting software, KDCI Outsourcing ensures accuracy, compliance with local and international regulations, and streamlined financial processes for their clients, primarily targeting SMEs and enterprises from the US, Australia, and Europe.
SN Accounting and Consulting is an accounting firm established in 2014, renowned for its personalized approach to accounting services. The company offers services such as tax compliance, financial statement preparation, internal auditing, and bookkeeping, tailoring each service to fit the unique needs of their clients. The accounting firm also provide consultancy for business registration and tax planning, helping clients navigate regulatory hurdles. SN Accounting's dedication to customization makes them the go-to for small to medium-sized enterprises (SMEs) in the Philippines looking for detailed, hands-on accounting solutions.
UNA Tax and Accounting has been a prominent player in Manila’s accounting sector since 2010. The firm focuses on delivering comprehensive tax preparation, payroll processing, bookkeeping, and financial analysis services. Known for their precision and adherence to tax regulations, UNA also offers business consultancy to help clients optimize their financial performance. The firm primarily serves small to large businesses seeking a blend of reliability and expertise in tax advisory and compliance across the Philippines.
Part of the global PwC network, PwC Philippines has been serving the country since 1922, becoming one of the most respected names in the industry. With extensive offerings in accounting services like financial reporting, tax compliance, risk management, and corporate governance, PwC leverages its global reach to help clients navigate complex financial landscapes. From multinational corporations to local enterprises, their services cater to a diverse clientele across industries like financial services, technology, and healthcare, bringing top-tier insights and strategies to the table.
SGV & Co., the largest professional services firm in the Philippines, was founded in 1946 and is a member of the Ernst & Young Global Limited. Their accounting services encompass financial audits, tax services, risk management, and transaction advisory, providing world-class expertise to businesses seeking to enhance their financial governance. SGV & Co. serves top-tier local and multinational companies as well as government agencies, offering deep industry knowledge and comprehensive accounting solutions that keep organizations compliant and efficient.
A more recent entrant into the Philippine accounting industry, Upcloud Accounting was founded in 2015 and has quickly gained a reputation for its cloud-based approach to financial management. Offering real-time access to financial data, they specialize in cloud-based bookkeeping, payroll services, tax compliance, and financial reporting. The company primarily targets tech-savvy SMEs and startups in the Philippines, providing them with modern, efficient, and scalable accounting solutions that focus on transparency and accuracy through innovative technology.
Since 2009, ALDA Accounting Services has been offering high-quality financial services with a focus on client satisfaction. Based in Makati, this firm provides bookkeeping, payroll processing, tax preparation, audit support, financial analysis, and business consultancy. Their dedicated, client-first approach has made them a trusted partner for businesses of all sizes looking for reliability in managing their financial operations. ALDA serves SMEs, family-owned businesses, and larger corporations across the Philippines with a commitment to accuracy and compliance.
KPMG R.G. Manabat & Co., founded in 1996, is the Philippine member firm of the global KPMG International network, offering a full suite of accounting, audit, tax, and advisory services. Known for their expertise in handling complex business challenges, KPMG provides comprehensive financial management, risk advisory, auditing and tax planning services. Their wide-reaching network allows them to serve large corporations, financial institutions, and government agencies in the Philippines and the Asia-Pacific region, providing top-tier solutions across various sectors.
P&A Grant Thornton has built a strong reputation for its comprehensive accounting and advisory services since its establishment in 1988. As a member of the Grant Thornton International network, the firm specializes in financial audits, tax services, and business advisory solutions tailored to a broad range of industries. Their accounting team focuses on helping clients navigate the complexities of local and international financial regulations, offering services that prioritize compliance, efficiency, and financial optimization for both multinational and local companies.
RSM Philippines is part of the global RSM network and provides high-quality accounting, tax, and advisory services to businesses in the country. With a focus on mid-market enterprises, RSM specializes in financial reporting, internal audits, tax compliance, and risk management. Their team is known for delivering tailored financial strategies that help businesses improve efficiency and meet compliance standards. They cater to a diverse array of clients across multiple industries, offering expertise and solutions that align with both local and international business practices.
Did you know that finance and accounting outsourcing is the third most in demand outsourcing service in the Philippine outsourcing industry in 2025?
The main drivers that boost the Philippine finance and accounting outsourcing industry and put Philippine accounting firms on the map are the country’s progressive finance and accounting environment, its large skilled workforce, and the similarity of Philippine accounting standards with those of most Western nations.
According to Statista, the Philippine accounting, bookkeeping, auditing activities, and tax consultancy have been on the rise, with the industry amounting to 0.7 billion USD in 2024. This statistic shows the reliability of the Philippine accounting economy, and its ability to support the accounting operations of companies in other nations.
There were over 200,000 certified public accounts in the Philippines as of 2023. With no shortage of accounting professionals, companies that outsource to the Philippines can easily find accountants that match their requirements in terms of experience, skills, and culture fit. This provides a great opportunity for companies looking for specialized skills to find great talent and maximize their efficiency through offshore support.
The Philippines follows the Philippine Financial Reporting Standards (PFRS), which are closely aligned with the International Financial Reporting Standards (IFRS) used globally. By adopting PFRS, which is based on IFRS, the Philippines ensures that its accounting practices are consistent with international standards, making them comparable to those in other countries that also follow IFRS. This makes Filipino accountants adaptable in supporting accounting operations of foreign companies, minimizing learning curves and improving efficiency.
The Philippines has a large pool of skilled accounting professionals, and hundreds of accounting firms to outsource to, but finding an outsourcing company that can meet your requirements and scale operations based on business demands isn’t easy.
At KDCI Outsourcing, it is an assurance that we specialize in providing tailored accounting solutions to SMEs and corporations. We learn about your needs and build you an offshore accounting team in the Philippines that meet your requirements and can seamlessly integrate with your organization, ensuring smooth collaboration to help you achieve your business objectives. We also specialize in adapting to changing market demands and have designed our outsourced accounting services to scale with your organization.
Learn more about outsourcing accounting services to the Philippines. Contact us today!
Accounting is the process of organizing, recording, and managing financial transactions, making it a vital part in many companies. Several companies outsource accounting to grow their companies, and keep records of financial transactions, in order to ensure accurate reports and success.
Having a reliable accounting team is an important part of managing your financial needs. Accounting professionals can offer support when handling transactions, and effortlessly adjust to any needs you may have.
Although some companies are able to hire an accounting team in-house, not all companies have the resources to do so. The solution many businesses have found, is to outsource their accounting team to the Philippines.
With the business process outsourcing (BPO) industry in the Philippines growing 8-10% annually, the country has become an ideal place to outsource accounting. Outsourcing or offshoring is a great option if you are looking to maximize in-house resources and reduce the burden of running an in-house accounting team. Accounting outsourcing your team to the Philippines, allows you have the flexibility to focus on other areas of your company. While ensuring that your offshore financial activities are being taken care of efficiently.
Furthermore, hiring an accounting team in the Philippines provides you access to a wide range of experienced professionals that are skilled in managing your accounting needs.
Although several countries throughout the globe are well-known for outsourcing, many companies find the Philippines ideal for accounting outsourcing because of these reasons.
With over 233,000 seasoned professionals, in field of business administration and accounting, the Philippine workforce has many experienced accountants who are well-educated in the field of accounting and finance. These accountants are well-reversed in keeping a record of business transactions and managing any company finances and are more than capable of supporting your finance and accounting operations.
With the Philippines being the 3rd largest English-speaking country in the world, many Filipinos are fluent in English. This means that Filipino accountants are proficient in speaking English, which allows them to communicate clearly and better understand and address any needs you may have. This makes collaboration easier because, when you can openly communicate with your outsourcing partner you can easily convey instructions and information to boost efficiency and ensure accuracy.
Many Filipinos are experienced in using the latest accounting technology in order to give the most accurate financial records possible. By using tools such as Quickbooks, Xero, and Sage 50cloud, outsourcing agencies can efficiently get accurate data on financial records, in order to maintain quality in financial management.
Moreover, Philippine outsourcing companies use AI tools to effectively analyze data and record information accurately and efficiently, which is vital when handling important financial information. Using the most advanced technology, your outsourcing partner can track your finances and ensure precise data analysis.
The Philippines is generally 12-13 hours ahead of Eastern Standard Time (EST) and 15-16 hours ahead of Pacific Standard Time (PST). This time difference allows for a more productive working day, flexible working hours, and can benefit your outsourced accounting team.
The time zone advantage gives you the flexibility to arrange your team's schedule in a way that can be more effective in the long run. This gives you a competitive edge among other companies, allowing you to adjust your schedule and maintain a continuous workflow. This edge is especially beneficial when there are critical financial transactions.
The labor costs in the Philippines are much lower in comparison to countries like the United States and Canada. By outsourcing your accounting team to a Philippine BPO company, you can save on overhead expenses, such as employee benefits, utilities, and office equipment. This gives you the flexibility to focus more on core company activities such as sales and marketing, which help drive revenue.
We understand that the outsourcing process can be confusing, and starting can seem like a daunting task. Below, we’ve outlined 5 steps on how to build your outsourced accounting team in the Philippines!
Understand what your business needs are, and how you should clearly communicate those needs with an outsourcing agency. Create an outline or list your accounting needs; and be open when sharing those needs. Assess the work you need completed and be ready to elaborate on the specific roles you want for your accounting team.
Finding an outsourcing partner such as KDCI Outsourcing, a company committed to helping you grow your offshore accounting and finance team, is a vital component when outsourcing your accounting team to the Philippines.
Based on your accounting needs, you can further determine what company would work best for you. Find a company that is reliable, has experience, and can be a valuable asset to your offshore team. The best way to find a company is to do thorough research on their accounting services or contact the company for any further questions you may have.
Your outsourcing partner should be able to support your company’s accounting and finance needs and be able to adapt to business and regulatory changes.
To ensure your business’s success in accounting, it is important to formulate a thorough plan. Outline steps for different accounting tasks and inform your outsourcing partner of any expectations. Ensure data security when discussing financial transactions to make sure information is not leaked on unsecure. Communicate with your outsourcing partner any questions or concerns you may have about security and confidentiality.
Inform your team of any requirements you have and state your needs in an organized and clear manner to help ensure quality work. Be able to communicate with your offshore team any vital information about the accounting process or any preferences you may have when managing financial transactions.
Since your team is well-versed in accounting and finance, you will not need to give them any basic training, but just inform them about procedures you want done in a specific manner.
The final step is to continually monitor or evaluate accounting and financial processes.
Hold regular meetings and give constructive criticism about any financial management concerns. Continue to collaborate and discuss what is beneficial for your company in the future, and how your offshore accounting team can further support your business. Raise concerns promptly and prepare for any future obstacles such as changes in accounting regulations or client demands.
Your outsourcing partner should be like an extension of your own team, helping grow your business and helping you reach your company’s full potential.
We understand that it can be difficult to build a reliable outsourced accounting team that can seamlessly collaborate with your business and contribute to the future growth of your company.
Here at KDCI Outsourcing, we find you skilled professionals who are highly experienced and can help you with your accounting and finance needs. We are committed to helping you build your offshore team to the Philippines and have several professionals in general ledger management, financial specialist, credit control, and more! These individuals are experienced in offshore finance & accounting services and can assist you with any of your needs.
Learn more about outsourced accounting and finance. Contact us today!
A study by McKinsey found that companies that prioritize customer experience achieve more than double the revenue of companies who don’t provide as good CX. This highlights the value of great customer service in business success and the importance of choosing how and who to outsource customer service operations to.
Holding 10-15% of the global outsourcing market, the Philippines is one of the leading outsourcing destinations globally, especially for customer service. Below are reasons why.
When outsourcing to an offshore destination, the biggest barrier is language. While English is an international language spoken all around the globe, many countries don’t have high English proficiency. Meanwhile, the Philippines is the 3rd largest English-speaking country globally and ranks 2nd in terms of English proficiency in all of Asia. This gives them an edge over other top outsourcing destinations like India, Malaysia, and South America, in terms of customer service, especially since their known to have a more neutral English accent.
Hospitality is one of the key traits of a good customer service professional. And this virtue of being warm and welcoming to guests and visitors is embedded in Philippine culture, passed down from one generation to the next. It’s in the Filipinos’ DNA to be hospitable, which is reaffirmed by the Philippine being one of the friendliest countries in the world. With this hospitality, Filipino customer service specialists have made a name for themselves as warm and friendly agents, offering best-in-class customer service.
As one of the key drivers of the country’s gross domestic product (GDP), the Philippine business process outsourcing (BPO) sector receives government support. From the Board of Investments, Philippine outsourcing companies enjoy tax holidays, tax exemptions, and simplified import and export procedures. Meanwhile, the Philippine Economic Zone of Authority (PEZA) provides incentives for companies in the outsourcing industry, including those providing customer support services. These helped the industry to continuously grow despite the Covid-19 pandemic, a testament to the stability of the Philippines in terms of a customer service outsourcing destination.
The Philippines may not have the largest population, the most educated workforce, or the best infrastructure, however, it still manages to outshine other countries in terms of call center services. This is why the Philippines remains the call center capital of the world despite tight competition -- its large English-speaking population, high English proficiency, robust government support, competitive pricing and tax incentives, all make the Philippines a hard-to-beat outsourcing destination, especially for voice-based services like customer support.
It’s almost impossible to talk about the Philippines as an outsourcing destination without mention of its significant cost saving potential. As a developing nation with lower labor costs relative to countries like the US, UK, and Australia, the Philippines can offer up to 70% cost savings through outsourcing. Not to mention, the cost of outsourcing already includes benefits, infrastructure, management fees, and so on, eliminating the requirement for many resources that contribute to even greater savings for foreign clients.
When it comes to outsourcing customer service to the Philippines, there are multiple arrangements you can engage in depending on your objectives and preferences. Below are four ways you can do it!
Traditional call centers provide dedicated customer service teams that handle inbound and outbound calls. These centers are equipped with the necessary infrastructure and technology to manage high call volumes efficiently.
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Dedicated offshore teams are exclusively assigned to your company, working as an extension of your in-house team. These teams can be tailored to meet specific business needs and are fully integrated into your processes.
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Shared service centers provide customer service support to multiple clients. These centers use pooled resources to deliver cost-effective solutions without compromising quality.
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Hire freelance customer service agents for short-term projects or to handle peak periods. This model offers flexibility and cost savings for businesses with fluctuating customer service needs.
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Whether you choose to outsource customer service by working with one of the top call centers in the Philippines, by building your own dedicated offshore team, or by employing shared service centers or hiring freelancers, it’s important to follow the right process to ensure outsourcing success. Here are the steps you should take to help you achieve your customer service objectives through outsourcing.
Before outsourcing, you want to do a thorough review of your current customer service processes and identify areas of improvement that can be addressed through outsourcing. Determine which roles or processes you want to outsource, and list all the tasks involved. Know the level of complexity of the tasks, and already set criteria on the skills and experience needed when outsourcing the role or process.
With clarity on what you need, start looking into the top customer service outsourcing companies in the Philippines to find out whose services and expertise match your requirements best. The goal is to find an outsourcing partner who’s worked with companies similar to yours. This ensures a smaller learning curve, easing transition, minimizing errors, and maximizing efficiency.
When researching, start by looking at the companies’ websites and social media profiles. Check out case studies and portfolios to see their past work and gauge whether they can meet your expectations. And lastly, book meetings or calls to get better insights in the companies’ solutions and capabilities.
Once you’ve selected an outsourcing company, discuss expectations with your service provider. Talk about timelines, costs, potential hidden charges, and contract length. Timelines are crucial especially for companies who don’t have customer service teams ready to go. Meanwhile, costs and hidden fees need to be identified early on – will you be charged if there’s rework? How much do overtime pay cost? And if you choose to sign the contract, how long will it last, and what would happen if you want to end it early?
Knowing these details prior to contract signing helps you understand the agreement you’re entering, and will guide your outsourcing partnership, ensuring the best outcomes.
Your Outsourcing partner will source, hire, train, and vet your offshore customer service team in the Philippines. Then, you will work together in onboarding your offshore customer service team, introducing them to your systems and processes, giving them access to tools, and introducing them to key stakeholders.
Once they’re full onboarded, the last step is to manage your offshore team. This has never been easier with outsourcing partners managing everything for you. So you just receive reports, communicate regularly, and have meetings whenever needed to ensure alignment in terms of goals.
How do you provide the best experience to your customers while being efficient and cost effective? The answer is to outsource customer service to the Philippines, particularly, to a company like KDCI Outsourcing with over a decade of experience providing high-quality customer support to customers in various industries like retail, healthcare, and property management.
Learn more about outsourced customer service with KDCI. Contact us today!
Back-office services involve hiring a third party to manage the back-office part of a company. This means running the vital internal operations, that help keep the business operating smoothly. Back-office refers to the behind-the-scenes work a company does, it mainly involves functions such as administrative support, finance and accounting, data processing and HR services. The goal of back-office services is to provide support for a business’s everyday functions and act as a backbone for the company.
In BPO (business process outsourcing), back-office work pertains to all activities that do not directly involve interactions with clients like customer support and sales. These processes do not generate revenue on their own, but these processes are essential in supporting the areas that do generate revenue. Such services include HR (Human Resourcing), Accounting & Finance, Data Management, and IT services.
The Philippines is one of the top outsourcing destinations globally, attracting many companies to outsource for several reasons such as lower labor costs, access to a skilled workforce, and easy communication and collaboration.
The cost of labor and living in the Philippines is up to 70% lower than that of many Western countries. By outsourcing back–office services to a Philippine outsourcing company, you would gain significant benefits from cost efficiency, which can play a significant role in the growth of your company.
When outsourcing back-office functions, your service provider would take care of other operational aspects that would otherwise be run in-house,; for instance, employee benefits, office space, and other related resources and tools.
Besides cost savings, there are over With the over 1.3 million Filipinos being employed into over 1000 BPO companies, indicating a large pool of skilled Filipino professionals who are experienced in IT support, data entry, or accounting and finance, making them highly qualified to support your back-office needs
Filipinos are also proficient in English, being one of the top English-speaking countries in the world. This makes for easy communication and collaboration when supporting an organization’s operations.
With hundreds of BPO companies that offer back-office services in the Philippines, it is easy to get lost when finding an outsourcing partner who can support your operational needs. For those looking for companies that offer excellent back-office services, below is a list of the top 10 back-office service companies in the Philippines!
KDCI Outsourcing, established in 2011, is a global outsourcing company that specializes in services such as customer service, creative design, and back-office support. With over 20 years of industry experience, KDCI is an expert at offering tailored back-office outsourcing solutions to companies of varying sizes, in multiple industries. They also have access to a large pool of skilled professionals and can build you a dedicated back-office team that matches your requirements and culture for seamless collaboration and business success.
Founded in 1996, Teleperformance is a global digital services company residing in the Philippines. Their services are used throughout the globe, making them a reliable and experienced outsourcing partner. Teleperformance provides several online services including back-office processing, and offers accounting, finance, HR, and other back-office services.
Established in 2013, Booth & Partners is a full-time offshore company founded in the Philippines. Offering a variety of outsourcing services, and flexible workspace solutions, Booth & Partners easily collaborates with your team. Booth & Partners has several back-office processing services and is known for their specialty in HR Management.
Unity communications is an outsourcing company based in the Philippines and is known for their variety of BPO services. Known for their supportive work culture and passionate outsource team, they can easily collaborate with your company. Unity Communications is a top BPO provider in the Philippines, offering specialized back-office services such as data entry, IT helpdesk, and accounting.
IQor Philippines, founded in 2004 is known for their outsourced BPO solutions. Providing services such as customer support, and back-office processing, iQor uses CX technology when it supports your company’s needs. IQor’s staff are known for their excellent performance in a variety of back-office services such as technology support and data entry.
Established in 2003, Pointwest is a digital IT services company in the Philippines. Pointwest specializes in services such as back-office operations, software development, and IT support. With a strong presence throughout the globe, having worked with several countries, Pointwest is experienced in helping your company build your ideal back-office team.
TOA Global specializes in back-office processing for accounting firms. Established in 2013, TOA global has many experienced professionals in back-office accounting and bookkeeping with over 10 years of experience. TOA Global has worked with many companies and provided high quality back-office accounting services worldwide, throughout the years.
Founded in 2015, Support Ninja is an outsourcing company known for running outsourcing operations in several areas in the world, including the Philippines. Support Ninja specializes in several outsourced back-office services such as finance, accounting, and data processing. They help their clients build a team that provides customized solutions for your back-office needs.
Established in 2010, KMC Solutions is based in the Philippines and provides offshore services throughout the world. Specializing in several back-office processing areas such as HR & Payroll, KMC solutions provides quality work in order to support you with your back-office needs. KMC Solutions provides your company with ongoing support throughout your offshore partnership, helping grow the success of your business.
Source Fit is an outsourcing company that provides you with custom offshore staffing solutions. Founded in 2009, Source Fit operates in several countries including the Philippines. With several outsourced back-office services, Source Fit offers support in IT, Finance, and accounting. By providing you with custom services, Source Fit can offer comprehensive support for your back-office needs.
With hundreds of outsourcing companies in the Philippines, we understand that it can be overwhelming to find the right company to support your operations.
Discover reliable outsourced back-office services with KDCI Outsourcing. We will build you the perfect back-office team that acts as an extension of your own.
At KDCI Outsourcing, we understand the importance of having strong back-office support. And we will manage your back-office needs by providing you with experienced professionals in several areas of back-office operations, including finance & accounting, data processing, insurance back-office services, and more!
Learn more about our outsourced back-office services. Contact Us today!
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
