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Offshore Staffing is the practice of hiring employees in an overseas location, typically in a region that is far away, to perform certain tasks or to manage entire operations. This business strategy is an alternative to doing tasks in-house or hiring onshore contractors, usually to maximize cost efficiency, to access specialized talent, or to address staffing issues.
Some of the top countries with the best offshore staffing companies include the Philippines, India, and Malaysia as these countries have lower labor costs, making companies in developed countries want to outsource jobs to them.
Offshore Staffing involves hiring staff in an offshore location or different country to perform tasks typically performed inhouse or onshore, while outsourcing involves enlisting third party services, whether as full time offshore staff, to finish a project, or as a retainer that performs tasks over a longer period of time.
The confusion between offshore staffing services and outsourcing stems from their overlap. Both involve hiring outside of one’s organization, but while offshore staffing is a very specific practice, outsourcing is more general. In fact, offshore staffing is a type of outsourcing – offshoring! This means hiring outsourced staff or staff outsourcing from an offshore location for staff augmentation.
Among many offshore locations, most companies, especially those in developed nations like the United States, United Kingdom, Australia, and similar countries prefer to work with offshore staffing companies in the Philippines because the Philippines has significantly lower cost of labor than theirs.
The average monthly wage in the Philippines is 20,583 PHP (~355 USD). Meanwhile, the average monthly wage in the United States is 5,667 USD, while it’s 1950 GBP (~2,530 USD) and 7,426 AUD (~5,000 AUD) in Australia. While these averages can’t represent the whole picture of the cost difference in different industries, it does illustrate the cost difference that many global companies leverage to become more efficient financially.
Another reason companies like the US, UK, and AU prefer the Philippines over other countries for offshore staffing lies in the country’s excellent English. As the 3rd largest English speaking country in the world, with the 2nd highest English proficiency in Asia, the Philippines has a large pool of English speaking professionals in various industries like customer service, design, and finance & accounting. This makes it much easier for companies in English speaking countries to communicate with their offshore staff, aiding collaboration efforts for better productivity.
Not to mention, literacy rate in the Philippines is a whopping 99.27% in 2021! With over 350,000 college graduates yearly, companies have a very large pool of talent to choose from, making it much easier to find a great fit in terms of experience, skills, and cultural compatibility. All of these contribute to better communication and collaboration, which are essential to an effective offshore staffing setup.
Altogether, the cost benefits, as well as skills and communication advantages of the Philippine workforce, make the Philippines an ideal location for hiring offshore staff.
Holding 10-15% of the world’s BPO market share, the Philippines has over 788 outsourcing companies to choose from when looking to hire offshore staff. With each company having its own set of expertise and unique selling points, it can be difficult finding those that specialize in offshore staffing to help meet your staffing needs. That’s why we shortlisted six of the outsourcing companies with the best offshore staffing services based on their Google ratings!
KDCI Outsourcing is a global outsourcing company offering tailored outsourcing solutions and building offshore teams for companies of all sizes in different industries. Some of their most in-demand services include creative services, call center services, and eCommerce support services. They specialize in customizing offshore staffing solutions for clients, with focus on finding the right fit, in terms of skills, expertise, and culture, to ensure seamless integration and streamlined operations. Hence, they’re an excellent choice for those looking for offshore staff that feel inhouse!
Intogreat Solutions is a BPO company offering outsourcing services including customer service, technical support, back-office solutions, and virtual assistant services. They specialize in providing flexible offshore staffing solutions tailored to match client needs, emphasizing seamless integration and operational support.
HGS OSS is a division of Hinduja Global Solutions (HGS), focusing on BPO and customer experience solutions globally. They offer offshore staffing services across industries such as customer service, technical support, sales, and healthcare support. It differentiates itself with technology-driven solutions and domain expertise, making them ideal for large enterprises and MNCs seeking scalable outsourcing solutions to enhance customer engagement and operational efficiency.
DBOS (Dynamic Business Outsourcing Solutions) is an Australian-owned BPO company operating in the Philippines. They specialize in offshore staffing across digital marketing, administrative support, IT services, and creative design. They excel in building dedicated offshore teams that integrate seamlessly with client operations, making them suitable for businesses across sectors looking to boost productivity and reduce costs through specialized offshore staffing solutions.
Supporting Enterprises is a Philippine-based BPO company offering outsourcing services such as customer service, technical support, back-office operations, and digital marketing. They provide flexible offshore staffing solutions designed to meet diverse client needs with agility and adaptability. Supporting Enterprises is recommended for SMEs and startups seeking cost-effective outsourcing solutions without compromising quality across multiple functions.
Atticus Solutions is a Philippine-based outsourcing company specializing in virtual assistant services, customer support, administrative assistance, and digital marketing solutions. They offer personalized offshore staffing solutions tailored to administrative and operational needs, distinguishing themselves in the outsourcing industry. They are ideal for entrepreneurs, small businesses, and professionals seeking dedicated virtual assistants and specialized support services to enhance efficiency and focus on core activities.
Finding the right offshore staffing company in the Philippines can feel like finding a needle in a haystack – there’s just so many out there for you to find the one that fits your needs. At KDCI Outsourcing, we understand how important it is to work with staff who understands your brand and vision, who can communicate well with your inhouse staff and can provide the necessary support to help you achieve your business goals.
That’s why KDCI Outsourcing focuses on sourcing staff who are not only skilled and vetted, but those with soft skills and cultural fit, taking compatibility to a next level, ensuring the most seamless collaboration experience. Offshore outsourcing shouldn’t be a problem when your staff feel inhouse and are equipped with all the tools and resources to communicate effectively with you in real-time.
Learn more about offshore staffing in the Philippines. Contact us today!
Content moderation services, sometimes used interchangeably with social media moderation services, are a type of service that involves a third party reviewing, monitoring, and managing your user-generated content on online platforms, typically social media, to ensure adherence to your company’s standards and guidelines. The objective of content moderation services is to remove inappropriate or offensive content to enforce community guidelines and terms of service to maintain safety, appropriateness, and alignment with a brand’s values.
Such a service is highly sought after because online scams and illegal content that are harmful to users are all over the internet, and it takes a lot of time and effort to go over all content, analyze their intent and impact, and decide whether they are suitable to the platform and brand or not.
This process entails exposure to an overwhelming amount of content, which can be exhausting and stressful to the moderator. And the leading reason why companies hire content moderators is because professionals have found a way to quickly and accurately evaluate content, while managing their stress and emotions. Not only will this keep your online platforms pleasant for your users, it will also help optimize your time.
The Philippines is the world’s call center capital because it has 3-4 million employed workers, and it makes up 10-15% of the world’s BPO industry. As a top outsourcing destination in 2024, no wonder that the Philippines is also one of the leading countries when it comes to outsourcing social media management, specifically content moderation. Why? We’ve listed the benefits below!
The hourly cost of content moderation services in the United States is $25 - $49 while outsourcing it to the Philippines costs $10 - $15 on average. That's almost 70% savings!
Not to mention, hiring content moderators requires overhead and direct management. On top of paying their salary, you need to provide benefits and paid leaves. You also have to oversee their work yourself, training them, doing regular quality checks, and giving timely feedback for continuous improvement. Not only will the costs add up, it’s also time consuming.
Meanwhile, if you work with a content moderation agency like KDCI Outsourcing, they’ll manage everything for you – hiring, training, and onboarding, all the way to managing your day-to-day operations, as well as providing reports and recommendations. They do all of these for one flat rate paid monthly, helping you reduce costs and save time.
Did you know that Facebook alone employs over 10,000 social media content moderators in the Philippines? The reason why a global giant like Meta would choose the Philippines for its social media content moderation is because of the Philippines long-standing reputation of having high-skilled workers.
In fact, there are 39.84 million employees in the Philippines with 1.3 million employed in the outsourcing industry. Holding 10-15% of the world’s BPO market, it’s only natural that many companies, small or large, are looking to hire skilled labor, like content moderators, from the Philippines.
Content moderation is one of those tasks that require cultural knowledge. It’s not enough to know the English language, you need content moderators who understand Western culture to understand context and nuances of content to accurately evaluate their appropriateness and fit with a company’s branding and community guidelines.
Among the many English speaking countries, especially in the more affordable outsourcing destinations, the Philippines has the best cultural compatibility with the United States. As a previous US colony, the Philippine culture is closely aligned with North American culture, with Filipinos able to understand American expressions and pop culture references. This makes Filipino content moderators a great option for screening Western content.
Outsourcing a process like content creation puts the burden of management on the outsourcing agency. This means you can scale your operations without worrying about maintaining headcount. Just communicate the changes to your outsourcing partner, and they will make the changes for you.
This flexibility is invaluable for businesses, especially in a highly competitive market where agility can make or break one’s success.
Business process outsourcing rakes in around $30 billion every year, and is one of the main drivers of Philippine GDP. As one of the strongest industries in the country, outsourcing is getting support from the government in the form of special economic zones, tax incentives, and laws and legislations that support the industry.
The government is making efforts in improving infrastructure, particularly in telecommunications and economic zones, like the Philippine Economic Zone Authority (PEZA), that grants outsourcing companies fiscal tax incentives to attract more global clients.
And to fuel the BPO economy, the government is also investing heavily in education to upskill the workforce. And they’re rolling out policies like the Data Privacy Act in 2012 and partnering with the private sector to ensure business continuity and sustainable growth of the BPO industry in the country.
With support from the Philippine government, outsourcing companies are able to enjoy robust telecommunications, modern office spaces, better transportation, growing IT infrastructure, redundant power supply, and security measures that support data transfer.
As remote work becomes increasingly popular, the demand for outsourced services has also increased post-pandemic, highlighting the need for Philippine infrastructure to pick up its pace in development. And with government investment, companies are enjoying faster and more reliable internet. Transportation to and from central business districts where majority of BPO companies are located has also been smoother. And lastly, there have been cybersecurity measures and data privacy protection to support the growth of the Philippine IT BPO industry – which are valuable to content moderation.
Since the early 1990s, the Philippines has begun outsourcing numerous services to Western countries. And today, it’s one of the top outsourcing destinations, especially for services like content moderation, requiring good communication.
Along with their exceptional English proficiency, cultural compatibility, and lower labor rates, the fact that the country had many successes in terms of providing outsourced services to global companies instills trust, also fueling demand.
Every endeavor has its benefits as well as drawbacks. When it comes to content moderation, outsourcing to the Philippines also presents some downsides that you must consider before working with a Philippine content moderation agency.
One of the biggest challenges when it comes to content moderation is the difference in time zone, especially between the Philippines and United States. With the two nations located on opposite sides of the globe, time zone differences can hinder communication and collaboration.
This is why most Philippine companies adapt shifting schedules to accommodate your preferred schedule, whether that means working your hours or after hours. They also set up clear and reliable communication channels to ensure seamless collaboration and minimize disruptions.
As mentioned before, cultural understanding is highly important in something like content moderation. While Filipinos are very Westernized in terms of culture, there are still differences that may be lost to Filipino content moderators.
While this margin of error may be negligible to some, it’s a concern that should be considered nonetheless. And a great way to mitigate this is by training your offshore content moderation team. By working hand-in-hand with your Philippine outsourcing partner, you can ensure your content moderators are able to filter out the kind of content you want much more accurately.
The difference between doing things in-house versus outsourcing is the amount of control and oversight you have over your content moderation. When you hire a third party to take over the process, there’s a chance that quality control is not quite how you’d like it. This is especially true when you work with more than one outsourcing partner or have part of your content moderation conducted in-house while some are outsourced.
There are bound to be inconsistencies when you’re not the one managing the process. And while you can work as closely as you can with your outsourced partner, especially in the beginning while they are still getting used to the way you do things, your limited control puts you at the mercy of your service provider. This means that if they suddenly decide to not provide services, you’re gonna be in a pickle!
A great way to prepare for this is to assign a contact person in-house who can liaise between your team and your offshore content moderation team. This person should be a subject matter expert, who can serve as a back-up in case things go awry with your outsourcing partner. This person will help with transitioning the process either bringing it back in-house or outsourcing it to a different company.
When outsourcing content moderation, you have to give your service provider and your offshore team access to your content. This presents a cybersecurity and data privacy risk, which risks significant legal and reputational damage.
To avoid this, make sure your service provider has strict access controls, uses encryption for data transmission and storage, and complies with international standards such as GDPR and CCPA. Not only should they have these in place, they should regularly conduct quality checks to ensure adherence to industry best practices when it comes to data privacy.
Working with a team on the other side of the world is possible in the 20th century thanks to advanced communication technologies and the internet. However, the Philippines has regular typhoons that can cause power and internet disruptions.
These can disrupt operations, lowering productivity and even impacting the business on a bigger scale. Such is the risk of outsourcing any process to the Philippines; but the same can be said even if you were to do content moderation in-house. There are bound to be disruptions due to unforeseen events.
The best prevention is preparation. Work with an agency that has redundancy measures in place to ensure uninterrupted services. This usually means they equip your offshore team with power stations and secondary internet sources to ensure productivity and that KPIs are met.
Most outsourcing companies have a fixed fee, and that includes the initial setup and transition costs already. However, it’s possible as well that these fees are not yet included. In the case of the latter, you can accumulate costs that are beyond your budget, nullifying the cost benefits of outsourcing to the Philippines to begin with.
To avoid this, you should ask your service provider early on about the costs. Be upfront about your budget and ask about any additional costs you may incur before signing any agreements to make sure you don’t pay more than you’re willing.
Finding the best companies that offer reliable and high-quality content moderation services can be challenging. That’s why we’ve done the heavy lifting and listed the ten most reputable, ranging from outsourcing companies to marketing agencies.
KDCI Outsourcing is a premier BPO company in the Philippines, known for providing comprehensive outsourcing services. They offer robust content moderation services that include social media monitoring, community management, and user-generated content review, ensuring compliance with platform policies.
Moderation Asia is a Filipino company specializing in content moderation and digital community management. They offer real-time moderation, user-generated content review, and compliance enforcement to ensure safe and engaging online environments.
GetCRAFT is a Filipino content marketplace that connects brands with content creators and moderators. They provide content moderation services that include social media monitoring, community management, and user-generated content review.
Gaggle is a Philippine-based company that offers content moderation services, primarily focusing on educational institutions. Content Moderation Services: They provide tools and services for monitoring and moderating student-generated content to ensure a safe and productive learning environment.
Teleperformance is a world-renowned BPO company with extensive operations in the Philippines, known for its exceptional customer service. Their content moderation services include comprehensive screening, user-generated content review, and compliance monitoring, utilizing advanced technologies to ensure platform safety.
Pure Moderation is a specialized content moderation and BPO service provider operating globally, including in the Philippines. They provide tailored content moderation solutions such as real-time monitoring, social media management, and AI-powered moderation tools to safeguard online communities.
Truelancer is a global freelance marketplace offering a wide range of professional services, including content moderation. They connect clients with skilled freelancers who provide various content moderation services, such as text, image, and video review, ensuring compliance with community guidelines and standards.
TrueLogic Online Solutions is a leading digital marketing agency in the Philippines offering a range of online solutions including SEO, web development, and social media management. Their content moderation services include monitoring and managing user-generated content across various platforms to ensure adherence to community guidelines and maintain a positive online presence.
Piton-Global is a renowned outsourcing provider in the Philippines that specializes in back-office support and customer service. They offer comprehensive content moderation services that leverage human expertise and advanced technologies like AI and machine learning to monitor and manage user-generated content effectively, ensuring compliance with local and international regulations.
Aegis Global, now known as Startek, is a global customer experience management company with operations in the Philippines. They provide content moderation services as part of their customer experience management solutions, ensuring user-generated content is monitored and managed effectively.
Ensuring your content adheres to community guidelines to provide the best experience to your audience plays a huge role in maintaining your brand’s reputation. With such high stakes, most companies choose to work with reputable service providers, with a proven track record of providing content moderation services that aren't just reliable, but are also cost-efficient and scalable.
At KDCI Outsourcing, we excel at building offshore marketing and social media management teams that specialize in content moderation. Not only do we vet all specialists to ensure they have the expertise and experience you’re seeking, but we also look for people who have the cultural fit with your organization, ensuring the best communication and the most seamless collaboration.
Learn more about marketing, social media, and content moderation outsourcing services.
Contact us today!
Outsourced bookkeeping services refer to services that revolve around bookkeeping, offered by third party agencies to businesses to help them increase efficiency, manage overhead, and reduce costs. These services include accounts payable, accounts receivable, and general ledger management.
42% of businesses have lost money due to actions of an accountant or tax adviser, according to a survey conducted by the Association of Accounting Technicians (AAT). As one of the most important parts of good accounting, bookkeeping demands accuracy, compliance, and organization, while managing human error and adhering to tight deadlines. This has led to an increased demand for outsourced bookkeeping services, particularly to countries like the Philippines with a long history of high-quality outsourced financial services and a reputation for reducing labor costs.
With a lot to lose, companies are better off safe than sorry by working with a reliable accounting and finance outsourcing company that offers outsourced bookkeeping services. Below is a list of the most reliable finance and accounting outsourcing companies in the Philippines that offer bookkeeping outsourcing services.
KDCI Outsourcing is a global company offering tailored outsourcing solutions to global brands by building offshore finance and accounting teams in the Philippines with expertise in bookkeeping. They specialize in finding bookkeepers who not only have the required experience and expertise, but also the cultural fit with clients. Among their many accounting and finance services, they provide comprehensive bookkeeping services including accounts payable, accounts receivable, payroll, and financial reporting, leveraging advanced technologies and software for efficient and accurate financial management
With a diverse portfolio of SMEs from different industries, and a focus on finding the right fit, they’re an excellent choice for small to medium sized businesses who prioritize cultural integration with their offshore bookkeeping team for seamless collaboration.
United Communications is a BPO offering financial outsourcing services, such as bookkeeping. They specialize in customizing solutions with a focus on process optimization, leveraging advanced accounting systems and industry best practices to ensure accurate and compliant financial records. By finding specialists with specialized bookkeeping expertise and providing them the necessary support, they can provide dedicated and unmatched services that help businesses streamline processes to reduce reliance on in-house resources and enhance productivity.
With their track record on process improvement, they will be a great agency to work with for companies looking to streamline their processes, reduce reliance on human resources, and improve their productivity.
Hammerjack is an outsourcing company that aims to help organizations reduce the burden of manpower expenses by providing lower rates and flexible plans that help reduce risk of outsourcing. They offer a range of bookkeeping services, ensuring accuracy and organization of financial records, allowing businesses to focus on growth and scalability.
This focus helps enhance scalability at a low cost, making them particularly appealing to companies looking to cut costs with potential for scaling in the future.
Amped HQ is an outsourcing company providing dedicated staffing solutions for finance and accounting roles, with focus on efficiency and scalability. They offer comprehensive bookkeeping services, including accounts receivable and payable management, payroll processing, financial reporting, and general ledger maintenance, ensuring accurate financial records and real-time reporting to help businesses make informed decisions and maintain compliance.
Given their focus on scalability, they’re ideal for small to medium-sized businesses who are looking to scale their bookkeeping operations without compromising on the quality of financial management.
CloudCfo Inc. is an agency that offers cloud-based accounting and finance services to businesses worldwide. They leverage advanced technology to provide streamlined and efficient financial management solutions. Using cloud-based platforms to deliver accounting and bookkeeping services, they ensure accessibility, accuracy, and real-time financial insights for their clients.
Because they utilize cloud accounting software, they’re recommended for tech-savvy SMEs and startups looking for cloud-based financial management services for secure, scalable, and cost-effective bookkeeping.
JCSN Accounting Services is a professional accounting firm based in the Philippines that caters to clients across various industries, offering a range of financial services to meet their unique needs. They specialize in providing personalized accounting solutions, including tax preparation, financial consultancy, and bookkeeping services, tailored to each client's specific requirements, and focusing on accuracy and attention to detail ensures reliable financial management.
Given their specialization in accountancy, they’re ideal for small businesses and entrepreneurs looking for customized bookkeeping solutions with a strong emphasis on accuracy and personalized service.
Scrubbed is an outsourcing firm that provides a wide range of financial and accounting services to businesses globally. They are known for their comprehensive approach and high standards when it comes to delivering end-to-end financial solutions, including accounting, auditing, tax compliance, and strategic financial planning, with strong focus on meticulously managing financial records and complying with regulatory standards.
This makes them suitable for medium to large businesses that require a full suite of financial services and seek to ensure compliance and strategic financial management
D&V Philippines is an outsourcing firm that offers finance and accounting services, including outsourced CFO services, audit support, and financial analysis. Their bookkeeping services cover transaction recording, bank reconciliation, payroll processing, and preparation of financial statements. They’re known for using advanced accounting software to deliver accurate and timely financial information.
With a reputation for using advanced software to increase accuracy, they are recommended for SMEs and large enterprises seeking reliable and comprehensive bookkeeping services with a focus on strategic financial management
Connext Global Solutions is a BPO that provides specialized finance and accounting services to help companies streamline their operations through customized outsourcing accounting and bookkeeping services for finance and accounting, ensuring that their services align with the client's operational needs and business goals. Their bookkeeping services include managing daily financial transactions, account reconciliation, financial reporting, and compliance management, making them ideal for businesses of all sizes looking to enhance their financial operations and achieve greater efficiency through tailored outsourcing solutions
Manila Bookkeepers is a local outsourcing firm that offers bookkeeping and accounting services to businesses in the Philippines and abroad. They are dedicated to providing cost-effective and reliable financial management solutions. They specialize in offering personalized bookkeeping services to small businesses and startups, helping them maintain accurate financial records and compliance with local regulations. Manila Bookkeepers provides services such as transaction recording, bank reconciliation, payroll processing, and financial reporting. Their focus is on delivering detailed and accurate bookkeeping services that meet the needs of small businesses.
Manila Bookkeepers provides services such as transaction recording, bank reconciliation, payroll processing, and financial reporting. Their focus is on delivering detailed and accurate bookkeeping services that meet the needs of small businesses.
The risk of financial loss due to unreliable bookkeeping can set your business back a couple of dollars or a couple of thousand. In this situation, it truly pays to work with a reliable agency for tailored outsourced bookkeeping service.
At KDCI Outsourcing, we tailor our bookkeeping services to our clients’ needs, ensuring that the offshore accounting and finance teams we build for you have the requirements you seek, and can work alongside your inhouse team without hitches.
Learn more about outsourced bookkeeping services. Contact us today!
Game Art Outsourcing is the process of hiring third party designers to create visual assets for video games. The art works involved include concept art, 2D sprites, 3D models, animations, and more. These assets define the visual style and aesthetic of a game, shaping its overall appeal and impacting player engagement.
Game development companies typically collaborate with specialized outsourcing firms or freelance designers with expertise in game art to access a diverse pool of skills and expertise that may not be available in-house. This approach allows studios to focus on core game development tasks while ensuring that the visual components of the game meet professional standards.
Outsourcing game art can be particularly beneficial for development projects requiring specific art styles or technical capabilities. Doing so can speed up production times, reduce costs, and increase quality to meet the expectations of modern gamers.
The role of art in gaming is huge. It’s one of three primary elements that make up video games, and may just be the most important as it creates the look and feel of the game. With such an important role to play in game development, many may feel apprehensive in getting outsiders involved. However, more and more game development companies are outsourcing. Here’s why!
There’s a rising demand for game design artists and also a talent shortage for game art designers, forcing gaming companies to look offshore for opportunities. Among the many offshore outsourcing destinations, Philippines is one of the top choices, especially for design, with its wide pool of skilled talent.
By partnering with a design outsourcing company in the Philippines, game developers can solve their manpower shortage, giving them more elbow room to focus on developing and improving their game for faster production and time-to-market.
Rather than hiring a game art designer in-house, it’s easier to outsource and let the game art outsourcing companies worry about the many costs associated with staffing. While they take care of the true cost of outsourcing, you get to leverage the lower labor costs, especially if they’re in a developing country.
And because your designers are outsourced, you can get only the coverage you need, whether that’s on a part-time basis, full-time, or project-based. This flexibility helps you optimize your spending, helping reduce costs and improve ROI.
While game developers have a deep understanding of the technical aspects of game design, they cannot replace designers who have an eye for visuals. By outsourcing external talent, game development teams can gain a wider expertise, providing stronger imagination and unexpected artistic vision to video games.
With more hands and minds on deck, it’s also much easier to keep track of fresh trends in gaming, helping a gaming company adapt new best practices and staying on trend.
Game art outsourcing reduces risk by providing access to a pool of experienced designers who can deliver high-quality output and adhere to deadlines, minimizing the chances of subpar work and avoiding project delays. Additionally, outsourcing spreads the workload across multiple teams, reducing dependency on a single in-house team and mitigating the impact of any unforeseen issues.
Art design, especially in the context of game development, is a niche in creative design. Given this, it can be challenging to find professional designers who specialize in this specific area. And even within game art design, there are genre-specific niches, platform-specific niches, and even art-style niches that further complicate the hiring process for designers.
Rather than spend precious time looking for qualified designers who meet the requirements of the game you’re developing, it’s easier to outsource game art design and let an outsourcing company source the talent you need.
When the problem of staff shortage in game development is addressed via outsourcing, turnaround times are shortened. This approach eliminates the delays associated with recruiting and onboarding full-time staff, allowing studios to quickly ramp up production.
Because a game art design studio brings expertise in various art styles and technical skills, each task is going to be handled by experienced professionals, leading to efficient and high-quality output.
Additionally, outsourcing enables parallel development, where different aspects of the game can progress simultaneously. While the in-house team focuses on core game mechanics and design, the outsourced team handles art production. This division of labor streamlines the development process, reducing bottlenecks and leading to a faster time-to-market for the game.
With outsourced game art design teams, the burden of maintaining the staff falls onto the outsourcing partner as you’re only bound by the terms of your contract. This means that you have the flexibility to scale your design operations up or down as needed.
Outsourcing allows for rapid adjustment to changing project requirements or timelines without the long-term commitments and overhead costs associated with hiring full-time employees. Whether you need to quickly ramp up production for a major release or scale down during slower periods, outsourcing provides the flexibility to adapt efficiently.
Moreover, outsourcing partners can provide access to a broad range of skill sets and expertise that might be difficult to maintain in-house. This flexibility ensures that you can bring in the right talent for specific phases of your project, from initial concept art to final animations and visual effects.
By leveraging outsourced teams, game developers can maintain a lean internal structure while still having the capacity to handle large-scale or highly specialized tasks, ultimately leading to more efficient project management and resource allocation.
Game art outsourcing allows for the use of specialized technologies through outsourcing partners, helping to maintain competitiveness.
Because these design outsourcing companies employ high end software for 3D modeling processes, which might include production against quality textures or any other forms required during the development phase, game developers can create high quality assets, which involve models that are more realistic or detailed than would be possible using traditional techniques among other things.
The use of this advanced technology makes it possible to produce highly detailed realistic looking game assets, meeting the expectations of gamers and better positioning the game in a highly competitive market.
Designing concept art, 2D sprites, and 3D models is no walk in the park. Finding a good designer to create amazing game art requires a unique blend of artistic talent, technical skills, and familiarity with specialized software, which can be incredibly challenging in a highly competitive market with talent shortage.
This is where outsourcing to the Philippines comes in. With a reputation for providing custom creative design solutions to brands all over the world, KDCI Outsourcing can provide you offshore game art designers in the Philippines who can help turn your ideas into a beautiful game.
Learn more about gaming outsourcing. Contact us today!
As Rob Lamberts, MD puts it in his article on American healthcare customer service, “...the ridiculous wait times, the unreasonable and confusing cost of care, and the plunging morale that people routinely face in medical practices…[gives] a frightening picture of a system supposedly dedicated to helping people.”
Given the notoriety of customer service in healthcare, hospitals and clinics are presented an opportunity to set themselves apart by providing excellent patient customer service. Not only will this give you a good reputation, attracting more patients, but more importantly, it gives ailing people the help they need. And to help you do that, we’ve listed recommendations from some of the best customer care specialists in the healthcare industry.
The National Institute of Health emphasizes the importance of having healthcare workers, including healthcare customer service representatives, that have good psychological traits and communication skills when it comes to dealing with patients to foster better care outcomes. This includes being empathetic and attending to the patient’s needs, both practical and emotional.
Aside from this, customer care teams in healthcare ought to communicate with patients well, especially in the context of wait times in customer support. While it’s unavoidable to have surges in customer queries from time to time, it helps to communicate clearly and set expectations with your patients. Put yourself in your patients’ shoes and help them understand what’s going on. Are there 5 more people ahead of them? Let them know!
In the advent of artificial intelligence (AI), it’s never been easier to empower human agents. While this same technology gives patients the option for self-service support, significantly reducing the volume of customer queries that need to be addressed by customer support specialists, customer service agents will also have AI and machine learning tools at their disposal.
With such technology, healthcare customer service representatives can have updated information readily available. They can generate insights from patient data, analyzing their patient records and history. Not to mention, they can generate call scripts to help respond to patients, significantly enhancing the efficiency of patient care.
Patient-centric care doesn’t come naturally to most people. This is why healthcare institutions need to invest in training their teams. As shown in the results of this study, training is one of the keys to improving service excellence in healthcare, and training customer service agents on communication is a surefire way to improve customer satisfaction and retention.
According to Learning Everest, an effective customer service training program includes skills training, competency tests, and consistent monitoring and feedback. In particular, offering scenario based training to customer service agents appears to yield better results than traditional learning.
Long wait times are the biggest killer of customer satisfaction. Based on a survey conducted by Zendesk, the top indicator of bad customer service is long hold/wait times. Especially in American healthcare, patient customer service is notorious for making people wait.
The best solution to this is automation! By introducing automated queue management systems, repetitive tasks like answering basic questions and assigning patients to customer service representatives no longer need manual work, freeing up human agents to manage complex inquiries more effectively.
One bad experience is enough to nullify past good experiences, especially in customer service. As a healthcare provider, it is important to be consistent in providing high-quality customer support to patients for maintaining service excellence. But even the best agents can have their off days, and quality of service can vary from agent to agent, leading to inconsistencies in service.
A way to workaround this problem is to streamline the customer service process in your healthcare or clinic through automation and implementing chatbots. Automating repetitive tasks frees up your agents; meanwhile, chatbots can solve simpler patient concerns. These not only create more time to handle complex issues, but leave agents with more emotional energy to empathize with patients.
Another way to improve customer service in healthcare is by increasing efficiency by optimizing your channels and platforms. This means going omnichannel, giving patient support on phone, email, chat, social media, and video to cater to patient preferences and needs. By integrating these channels and platforms altogether, patients get seamless, user-friendly experience.
In a 2023 study published in the National Library of Medicine, researchers found that “[f]eedbacks provide evidence to guide health care organizations in improving the overall experience of patients and the quality of services that they provide.”
After all, patient feedback is a valuable source of service quality. When you actively survey or read reviews online, you get an understanding of how they view your brand. This is a gold mine of actionable enhancements you can implement in your hospital or clinic.
If there’s any industry that deals with life and death, that’s healthcare. You never know when an emergency is going to happen, that’s why it’s crucial to have support always ready to help patients no matter the time of day.
As a matter of fact, studies show that after-hours access to primary care practices is linked with lower emergency department use and less unmet medical need, ensuring that patients receive timely care and reducing the strain on emergency services.
Many of the enhancements in patient customer care outlined above take time and resources to implement. While large healthcare institutions can invest in these changes, there are plenty of hospitals and clinics that require more cost-efficient and lower-risk options. Such is driving demand in healthcare outsourcing, with as much as 80% of healthcare leaders planning to outsource some form of service.
Through outsourcing, healthcare providers can reduce costs, improve efficiency, and enhance customer service quality and patient satisfaction in healthcare customer service. Because customer service agencies have the technological infrastructure and resources already, hospitals and clinics can leverage these to adapt technologies and best practices when it comes to deploying patient-centric, consistent, and high-quality customer care.
There are several routes hospitals and clinics can take when it comes to improving their healthcare customer service. One of them is outsourcing due to its lower cost and lower risk perks. Especially when outsourcing to offshore locations like the Philippines, the world’s call center capital, healthcare providers can improve patient care quality while increasing return on investment (ROI).
As an established customer service outsourcing company, KDCI Outsourcing has extensive experience providing support to companies in multiple industries, particularly healthcare institutions in the US. This means that we not only provide offshore staff to help augment their manpower shortage, we build them results-focused offshore customer service teams in the Philippines that have experience working in healthcare. This entails little to no learning curve when it comes to healthcare lingo, and ensures seamless integration with their organizations.
Learn more about healthcare customer service outsourcing in the Philippines. Contact us today!
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As businesses continuously embrace (and leverage) digital transformation, efficient data management for business becomes more and more critical. Since businesses, no matter the size, generate vast amounts of data on a daily basis — from invoices to customer records — data entry serves far more than its traditional administrative function. For smart businesses, data holds so much power such that the accurate management of it serves as a core driver of decision-making and ongoing growth.
A $5.2-billion industry with a compound annual growth rate of 9.5%, the data entry service market now serves as an indispensable asset for businesses across various industries. Far from being an afterthought or a nice-to-have, companies in the finance, healthcare, eCommerce, and tech space maximize data entry to maintain operational efficiency.
It’s because of this that data entry outsourcing became a popular option. For organizations across the US and Europe looking for significant cost savings and improved scalability in data entry, business process outsourcing providers in the Philippines have become the go-to.
So, in this article, we’ll break down the nature and benefits of data entry outsourcing, as well as provide you with a list of reputable outsourcing companies that you can choose from as you delegate your data collection and data entry projects.
Let’s begin.
Data entry outsourcing is the process of enlisting the services of a third-party to manage one’s data entry tasks. These typically come in the form of entering data from physical documents into digital formats, managing and updating databases, and processing various forms of information. Some common examples include product data entry, image data entry, invoice data entry, as well as data mining, data collection, and data cleansing.
In a highly digitized world, data is the lifeblood of operations, strategy, and decision making. However, entering data into systems, ensuring their accuracy, and doing so efficiently can be tedious. Especially with the threat of data breaches and cybercrime, data entry has become more delicate, requiring thorough planning and robust measures for security, risk management, and data recovery.
This is why data entry specialists are one of the most in demand roles in outsourcing. Not only does outsourcing data entry increase efficiency, improve accuracy, and reduce costs, it also puts the burden of data protection on the service provider.
Outsourcing companies that handle data deal with sensitive information, which, when accessed by unauthorized users, can lead to penalties, damaged reputation, and loss of business. As service providers, data entry outsourcing companies are required to maintain robust security measures to protect client data. These include data encryption, secure access controls, and compliance with data protection regulations.
Additionally, outsourcing data entry provides flexibility to scale operations up or down based on your data conversion, data management, and data capture needs. It also allows companies to focus on core business activities and makes it possible to access specialized expertise and the latest technologies, ensuring efficient and accurate data processing.
Altogether, the benefits of outsourcing data entry make it a cost effective, low-risk, and efficient method of ensuring data is encoded properly into systems for proper data analysis and utilization.
It has long been established that when it comes to business process outsourcing (BPO services), the Philippines, with its talent pool and modern hubs, has been a top destination for US companies looking for offshore or outsourced staff.
As in several business services like customer service, IT support, and HR solutions, data entry is also among the services that Philippine BPO companies prioritize (and take pride in). It’s no wonder it’s now one of the most in-demand functions handled by outsourcing providers across the country.
Several, with cost-savings being one of the key selling points, given the fact that labor costs in the Philippines are lower compared to the US. Beyond this, however, data entry outsourcing in the Philippines also has the following business benefits:
Data entry specialists in the Philippines are well-trained in both administrative and technical tasks. As such, it’s easy for them to learn your systems and empower your team to leverage the data you have. With English proficiency levels that are at par with inshore staff, they also seamlessly integrate with your existing teams.
Given the long-standing reputation of the Philippines in providing data entry solutions, most companies have heavily invested in compliance and cybersecurity requirements. So, you can rest assured that your valuable business data will be managed by competent staff using efficient data entry systems.
Let’s face it — business needs are rarely stable. This is why one of the most appealing aspects of outsourcing data entry tasks is its scalability. Since you are not hiring and onboarding the data entry specialists yourself, you can rely on outsourcing providers to offer you with agile engagement models, so your data entry team can easily expand to match business growth.
Now that we’ve covered the whats and whys of outsourcing data entry, let’s explore the options available to your business. Let’s talk about the data entry outsourcing companies that you can choose from.
The Philippines makes up approximately 15% of the global market share for business process outsourcing, with data processing as one of the top outsourced data entry services. At the same time, there are hundreds of BPO companies in the Philippines, making it difficult to choose the right service provider for your data entry needs.
Below is a list of the top 10 data entry outsourcing companies we recommend based on their reliability, digital presence, and Google reviews.
KDCI Outsourcing provides tailored data entry outsourcing services with a focus on accuracy and efficiency, leveraging cutting-edge technology and a highly skilled team. They specialize in creative and eCommerce sectors, building custom offshore data entry teams in the Philippines that not only fit specific industry needs, but also are a great fit for the unique brands they partner with.
As one of the leading Philippine outsourcing companies, KDCI Outsourcing caters to a number of clients from middle-sized businesses to even start-ups who are desperately looking for creative, technical, as well as administrative processes. We recommend them for businesses, especially start-ups and SMEs, looking for the right fit in terms of sourcing offshore talent for better operational efficiency and adherence to data accuracy standards.
Sourcefit is yet another data entry service provider that offers high quality data entry outsourcing services with focus on quality and customization, and utilizing advanced software to ensure data integrity. They’re known to use advanced software for ensuring data integrity and can scale operations up or down as per client needs, making them an ideal choice for businesses whose work volume fluctuates.
As a versatile outsourcing firm, Sourcefit caters to various industries including healthcare, finance, and telecommunications. They provide tailored solutions to improve productivity and profitability. These can be useful for companies looking for scalable and reliable data entry solutions who need to maintain high data standards across various sectors.
Outsourced provides comprehensive data entry services that prioritize speed and accuracy, supported by a team of dedicated professionals. Their approach involves the use of cutting-edge automation tools to streamline data processes, reducing human error and enhancing efficiency.
They mainly target mid to large businesses across tech, finance, and marketing industries, offering a broad range of outsourcing solutions, thereby making them an excellent choice for companies looking to leverage technology for accurate and efficient data entry.
Flatworld Solutions offers robust data entry services that deliver high-quality results through a combination of human expertise and automated processes. Their edge lies in their global delivery model, which provides uninterrupted 24-hour service with a fast turnaround time.
As they’ve built a reputation for flexibility and their client-oriented approach in industries like healthcare, insurance, legal, etc. They are recommended for businesses that demand round-the-clock data entry services with continuous productivity and efficiency.
OBI Services are known for their attention to detail, providing excellent and meticulous data entry services. They typically work with small to medium-sized enterprises (SMEs), offering customized solutions that address specific business needs.
They usually work with businesses looking for cost-effective and reliable data entry support, making them ideal for SMEs that need personalized and detailed data entry services, ensuring accuracy and tailored solutions to enhance business operations.
Digital Minds BPO provides efficient data entry services by leveraging advanced technology and utilizing a well-trained workforce to deliver fast and accurate results. As a brand, they’re made a name for themselves for being innovative and focusing on continuous improvement.
They cater to companies from various industries such as finance, healthcare, and logistics. They also have comprehensive outsourcing services, and are recommended for companies seeking innovative and high-quality data entry services to streamline their operations and improve overall efficiency.
GoodFirms offers reliable and efficient data entry services with focus on data accuracy and data security. They have a network of experts who provide data entry services tailored to client needs.
As this company primarily serves businesses looking for credible and effective outsourcing services on various fronts, they are best suited for those that value safety and accuracy in data, and therefore want a credible outsourcing partner who can handle their data entry services efficiently.
iSupport Worldwide provides data entry services that use state-of-the-art technology and highly skilled personnel to ensure optimal performance. They have a reputation for building dedicated teams for clients, allowing for seamless integration and consistency in data entry services.
They usually work with mid-sized to large enterprises in the finance, healthcare, and technology sector, making them a good choice for those that need dedicated and specialized data entry services, ensuring high levels of accuracy and reliability.
Magellan Solutions offers high-quality data entry services, backed by a robust infrastructure and experienced team. They are known for their personalized services and ability to cater to specific client requirements, delivering exceptional results.
As a leading outsourcing provider, Magellan Solutions serves a diverse range of industries, including healthcare, retail, and finance, with a focus on enhancing operational efficiency. We recommend them for companies looking for tailored data entry services that align with their unique business needs, ensuring precise and efficient outcomes.
Remotify PH provides efficient data entry services that are known for their flexible and client-oriented approach, ensuring high accuracy and quick turnaround times. Their selling point is their ability to offer highly customizable solutions that cater to the unique needs of each client, particularly SMEs.
This company primarily targets small to medium-sized businesses across various industries, offering cost-effective and reliable outsourcing services, which makes them an excellent choice for SMEs seeking flexible and accurate data entry solutions that can adapt to their specific business requirements.
Each of these data entry outsourcing companies offer unique solutions that can help you take data entry from a business bottleneck to a competitive advantage — it’s just a matter of choosing the right one, depending on your business’ specific data entry needs.
Still not sure which one to choose?
With several data entry outsourcing companies in the Philippines, it can be overwhelming to decide which provider will best support your operations. Not every firm is built the same; some excel in specialized data entry services (like healthcare or eCommerce), while others are more generalist but offer scalability. To avoid costly mismatches, it’s important to weigh your options against the following specific criteria:
Data entry is only as good as its accuracy. Even small mistakes can lead to operational disruptions, compliance issues, or poor business decisions. Look for providers with strict quality assurance. Ask about their error rate benchmarks and how they train their staff to minimize mistakes. A reliable outsourcing company should demonstrate a commitment to delivering clean, accurate, and validated data every time.
When outsourcing data entry, you’re entrusting a partner with sensitive information, be that customer details, financial records, or medical files. That’s why data security should be a non-negotiable factor. The right provider will have robust safeguards in place, such as data encryption, secure access controls, and disaster recovery protocols. Additionally, ensure that they comply with relevant global standards, depending on your industry. A reputable data entry outsourcing company will not hesitate to outline their security framework.
Modern data entry service providers leverage automation tools, AI-driven data capture, and secure cloud-based systems to improve speed and reduce human error. A tech-enabled data entry company can streamline repetitive tasks, cut down turnaround times, and enhance data reliability. When evaluating options, ask about the technology stack they use, and whether they can integrate with your existing systems for smooth workflows.
On top of these, it’s also important to consider other factors like culture match, engagement models, and communication systems. At the end of the day, finding the right data entry outsourcing company is just a matter of making sure that your business gets the most out of working with a new extended team.
If you want a provider that checks all these boxes, KDCI Outsourcing may be the right one for you.
Ensuring accuracy, efficiency, and security in data entry can be a challenge for most organizations without robust technology and cybersecurity systems. Rather than investing in in-house data management teams, you can save on costs when you outsource data entry services to a trusted data entry outsourcing company in the Philippines like KDCI.
At KDCI Outsourcing, we specialize in building offshore data processing teams in the Philippines, guiding you on what to look for in a data entry specialist to make sure they meet your requirements and seamlessly integrate with your organization. This helps maximize productivity, promotes collaboration, and minimizes error, all of which matter greatly in data management.
Do you want to learn more about outsourcing data entry services? Contact us today!
“The important thing about outsourcing or global sourcing is that it becomes a very powerful tool to leverage talent, improve productivity and reduce work cycles.” said Indian tech magnate, Azim Premji.
In this article, we’ll review research, case studies, and the opinions of industry experts, to gain a better understanding of the benefits of software development outsourcing.
According to Andy Hilliard, CEO of software development company Accelerance, companies can save between 30% to 70% by outsourcing software development compared to maintaining an in-house team. This substantial savings is primarily due to lower labor costs in outsourcing destinations like Latin America, Eastern Europe, and Asia, where the cost of living and consequently, the salary expectations are lower compared to North America and Western Europe.
Moreover, outsourcing eliminates the overhead costs associated with hiring, training, and retaining full-time employees, as well as the expenses related to office space and equipment
Outsourcing allows organizations to leverage the talent and experience of their service providers, which can accelerate project timelines as well as improve project outcomes.
By accessing a larger talent pool, companies can collaborate with experts from different geographies, bridging fresh perspectives and specializations that may not be available in-house. Such a diversity in talent can provide an edge in today’s fast-paced technological landscape.
When outsourcing software development, you hire a third party agency to take over the hiring, training, and management of your development operations. This eliminates the need to invest in in-house resources and the responsibilities that come with it. Without this burden, organizations gain more flexibility, allowing them to scale their operations as needed.
In an outsourcing case study by KDCI Outsourcing with tech solutions company, Accesso, the offshore development team scaled up by 100% in two years and produced 7 apps, showing the scalability potential of outsourced development projects and the impressive project outcomes that may arise from such flexibility.
Outsourcing to leverage efficiency of outsourcing partners can accelerate the development projects, allowing companies to market their products or services more quickly.
In the research paper "Exploring the outsourcing relationship in software startups: A multiple case study", one of the significant benefits of outsourcing for software startups is faster time to market. Through outsourcing development, startups can bypass the time-consuming process of building in-house capabilities, enabling quicker product launches.
This strategic approach allows startups to access specialized skills that they may lack internally, enhancing the quality and efficiency of their development efforts. Additionally, outsourcing provides a cost-effective solution, reducing the need for substantial upfront investment in hiring and training new employees.
In the same study mentioned above, researchers also found that outsourcing allows startups to focus more on their core competencies and strategic goals by offloading non-core activities. This focus enables them to allocate more resources to areas that directly contribute to growth and competitive advantage.
On top of gaining expertise and leveraging an outsourcing partner’s efficiency, partnering with specialized external teams through outsourcing can help organizations leverage the latest technologies and industry best practices, further enhancing their innovation capabilities and market responsiveness.
According to "A Case Study on Risk Management Practice in Outsourced Software Migration Projects", researchers highlight the improved risk management in outsourced development projects, as vendors often employ advanced risk management practices and tools that can significantly mitigate potential risks in software migration projects."
Moreover, the case study found that outsourcing allows for the transfer of certain risks to the vendor, who may have more experience and better capabilities to manage those risks." This provides companies with a low-risk strategy for handling complex and high-stakes software projects.
Software development outsourcing companies observe key practices that ensure compliance and security in their outsourced development projects. For instance, at KDCI Outsourcing, we adhere to international standards, ensuring all legal and regulatory requirements are met.
We also implement robust data security measures, which include encryption, secure access controls, and regular security audits for safeguarding sensitive data, as well as conducting coding reviews. And to prevent security vulnerabilities in software, we adopt secure coding standards and conduct coding reviews.
By outsourcing software development projects, companies pass on the burden of compliance and security, allowing them to focus on their core business.
Software development is one of the fastest growing and also evolving industries in outsourcing today. To help companies plan their strategies for outsourcing, below are leading trends in software outsourcing, identified by key players and industry leaders.
Top analysts at Gartner found that the majority of software engineering leaders are investing in disruptive technologies to meet their business objectives.
According to VP Analyst of Gartner, Joachim Herschmann, technology trends (software engineering intelligence, AI-augmented development, green software engineering, platform engineering, and cloud development environments) are “already helping early adopters to achieve business objectives… enabl[ing] software engineering teams to deliver high-quality, scalable AI-powered applications, while reducing toil and friction in the software development lifecycle (SDLC), improving developer experience and productivity.”
Consequently, these trends are making software development outsourcing more attractive and viable, as companies can leverage these advanced technologies to enhance their development capabilities and achieve faster, more reliable results.
The demand for disruptive technologies in software engineering is expected to drive demand in software development outsourcing. As Global Newswire reported, there will be an increased demand for software outsourcing, as the IT and outsourcing market is predicted to grow at a rate of 8.06% from 2022 to 2030.
This urges software outsourcing companies to offer advanced technologies and expertise to drive innovation and give companies a competitive advantage. Such tech advancements shouldn’t only increase flexibility but also minimize the need for physical infrastructure. As these technologies enhance efficiency and productivity through automation, improve quality and accuracy with AI-driven quality assurance, and provide scalable resources on-demand, thereby reducing operational costs and offering financial flexibility.
In NDC London 2023, Richard Campbell talked about the transformative impact of cloud computing on outsourced software development, saying that “[c]loud services are transforming the way we approach software development, providing unparalleled scalability and flexibility. This shift is crucial for managing resources in outsourced projects.”
Particularly, such a shift is making the full-time-equivalent (FTE) based outsourcing model obsolete, promoting instead a volume-based approach that permits organizations to efficiently manage workloads by leveraging cloud infrastructure to provision and deprovision resources as needed.
In the advent of AI and machine learning, it’s become easier to streamline workflows and improve operational productivity in software development outsourcing.
According to research director Charlotte Dunlap of GlobalData, DevOps tools are democratizing access to advanced analytics that were previously restricted to data scientists, while MLOps extract insights from dark data, which are data collected but not effectively utilized.
Srini Kadiyala, CTO of OvalEdge, explains that AIOps is a “time- and resource- saver for software developers” as it enhances speed and accuracy during coding by replacing manual IT operations with automated platforms that handle data collection, event identification, and issue remediation without human intervention.
A holistic approach using MLOps practices encompass the entire machine learning lifecycle, from data collection and model development to deployment and monitoring, ensuring that AI models are scalable and reliable (McKinsey & Company). This allows for more efficient management of resources and quick adaptation to project needs, ultimately enhancing the quality and speed of outsourced software development projects.
The Philippine software development outsourcing industry is one of the fastest growing in Asia. As a top outsourcing destination with world-class developers, the country is quickly gaining market share in the industry, and is solidifying its reputation not only for software development but also IT.
As one of the top outsourcing service providers in the Philippines that offer customer software development outsourcing services, KDCI Outsourcing builds offshore software development & IT teams that not only have the skills and experience required, but also seamlessly integrate with any environment, ensuring smooth adoption and migration of systems, applications, and processes.
Learn more about software development outsourcing. Contact us today!
The Philippines is the world’s call center capital for a reason. Since the 1990s, the Philippines has housed many call centers, providing customer service and after-hours support services to brands all over the world. Today, the Philippines has 432 registered call centers under Philippine Economic Zone Authority (PEZA).
With its high literacy rate, impressive English proficiency, and customer-first attitude, it’s no wonder that the country rose to the top in the customer service outsourcing world. Still, as wondering an outsourcing destination the Philippines is, there are potential downsides to outsourcing there. Keep yourself informed to mitigate the pitfalls of outsourcing to the Philippines.
Did you know that the average salary of a call center agent in the United States in 2024 is $2,692/month? Meanwhile, the cost to outsource a full time call center agent to the Philippines costs around $1,000/month.
That’s over 60% less than an on-shore agent, not to mention, the cost to outsource the Philippine call center agent is inclusive of benefits, equipment, and even administrative fee.
Outsourcing customer service and support to the Philippines also comes with added value – the use of AI to personalize messaging, the use of chatbots to reduce customer queries for agent resolution, and the use of automation to streamline the customer support process.
With the lower cost of labor and the enhanced efficiencies brought about by outsourcing customer service to a call center in the Philippines, companies can save up to 70% overall, giving them a competitive advantage in a volatile market.
The success of customer service relies heavily on the comprehension and problem solving ability of the customer service agent.
With the country’s high literacy rate of 97% and #2 ranking in English proficiency in all of Asia, it’s no surprise that the Philippines is the world’s call center capital.
Filipino customer service agents are built for customer support, and it shows in the high customer satisfaction, five-star ratings, and increasing number of clients that are patronizing the Philippine customer service outsourcing industry.
Filipinos are globally renowned as happy people with amazing hospitality. These traits are embedded in the country’s culture, and manifests in the ‘bayanihan’ spirit, concept of ‘malasakit’, and the ability to find humor even in the direst situations.
It is these traits that make Filipinos naturally inclined towards customer service, always putting customers first and ensuring satisfaction.
As much as 33.3% of customer service agents feel emotional exhaustion after work. After all, customer service is one of the most emotionally demanding jobs available, especially for people who aren’t built for this kind of work.
For most businesses, it simply saves themselves and their staff a whole lot of stress to outsource customer service to people who are used to it and have protocols to help them cope with the emotional stress of working in customer service.
At the end of the day, one of the driving forces behind outsourced customer service is staff augmentation. Finding the right people just takes too much time and effort sometimes. And hiring an outsourcing company to do the heavy lifting for you is a quick and easy way to solve the problem.
When you outsource to customer service outsourcing companies, they will handle the recruitment, training, and onboarding of your offshore team, and all you have to do is work with them and help them integrate into your in-house operations.
This process is much easier in a country like the Philippines with a large pool of skilled workers. In fact, the country sees about 350,000 college graduates each year, so there’s an endless stream of highly qualified folks to choose from.
Managing your customer service operations takes a lot of time and energy. Simply hiring and training them isn’t enough; you also have to manage them, provide feedback, and continuously QA their work to ensure they are hitting their key performance indicators (KPIs).
But when you outsource customer service, you can do away with that. With customer service out of your way, you can focus on other aspects of the business, giving you more focus, which can go a long way in furthering your business objectives.
Bringing in agents to manage your customer service in-house requires a learning curve, not only for your agents but also for your organization. Everyone has to adjust to the new process and people, and in time, find a system that works well. This can take some time, and even a bit of trial and error, to get used to.
On the other hand, when outsourcing customer service to the Philippines, your outsourcing partner is a customer service expert with years of experience providing customer service to various brands from multiple industries. This gives them an advantage in terms of adapting to your brand and environment, reducing the learning curve significantly, making the process more efficient.
When you outsource to a country on the other side of the world, such as the Philippines, there are things that are out of your control. One is the management of your offshore team. Without your direct supervision, you may experience performance issues and delays in implementing changes – both of which can slow down your operations and hinder the agility of your customer service operations to deal with market changes.
Despite the Philippines being the 3rd largest English speaking country in the world, most Filipinos are not native English speakers. This can make it difficult to understand nuances that can lead to misunderstandings, impacting not only your working relationship with your offshore customer service team, but also your relationship with your customers.
Customer service agents are typically the first point of contact your customers have with your brand. This makes each agent an ambassador of your brand, and whatever they may or may not do is a direct reflection of your brand.
With 64% of customers saying they’ll find another brand if a company doesn’t offer good customer service despite having great products, working with an offshore customer service team who you cannot directly oversee opens up a huge risk for your brand’s reputation.
This is why it’s crucial to work with a Philippine outsourcing company with a reputation of providing excellent customer service.
It’s complicated outsourcing your customer service to the Philippines. Companies should know about the strict labor laws that safeguard workers' rights. Such laws require employees to have benefits, minimum wage, and job security.
Unless you’re aware of these costs, you may mistakenly think you’re only paying agents’ salaries, which is not the case when you outsource. And should you fail to comply with these laws, you will face legal repercussions such as fines and penalties, bringing up your total customer service outsourcing costs and possibly canceling out the savings that first urged you to outsource.
To easily prevent this, work with a reputable outsourcing agency who will take care of your offshore customer service team. They would know the ins and outs of Philippine hiring practices best, and the outsourcing fee you pay them should cover all the expenses associated with maintaining your offshore customer service agents.
Despite heavy investments in the development of infrastructure, the Philippines customer service outsourcing industry still faces challenges with infrastructure and technology, particularly in rural areas. Poor internet connectivity and frequent power outages can disrupt customer service operations, leading to delays and dissatisfaction.
Moreover, outdated technology infrastructure hinders the adoption and implementation of advanced customer service tools and platforms, affecting service efficiency and quality. These issues necessitate significant investments in infrastructure improvements and technology upgrades, which can be costly and time-consuming for outsourcing firms.
To avoid this, work with an outsourcing company that is based within Metro Manila; ones with redundant electricity and internet are preferred.
Outsourcing customer service to the Philippines involves sharing sensitive customer data, which can pose significant security and privacy risks. Through the years, the country has faced issues with data breaches and cyber-attacks that can compromise customer information.
Compliance with international data protection standards, such as GDPR, requires rigorous security measures that might not always be fully implemented.
You must find a customer service outsourcing company in the Philippines who has robust cybersecurity protocols in place. Not only that, they should continuously monitor and stay up to date with cybersecurity to avoid cyber crimes or theft, which are ruinous to a brand’s reputation.
The Philippines often faces natural calamities in the form of typhoons and earthquakes, which can disrupt day to day operations. Not only will these create communication, they can also totally suspend your offshore team, leaving your customers hanging without support.
To counteract these dangers, you should allocate funds for disasters’ recovery strategies and pay for absence complications which happen to be both expensive and difficult. In addition, prepare a back-up and diversify your outsourcing partners.
Despite the pitfalls of Philippine call centers, outsourcing customer service to the Philippines remains a top choice for many brands globally due to its proven benefits – cost efficiency, amazing talent, excellent English, and customer-first attitude.
If you want to get peace of mind and ensure your customers are treated well, build your offshore customer service team with KDCI Outsourcing. We specialize in finding the right people for your team; not only do they have the skills and experience that fit your requirements, they also mesh well with your culture to ensure seamless integration with your in-house team.
Learn more about outsourced customer service. Contact us today!
Search engines have been around for over 20 years, and to this day, the majority (53.3%) of all website traffic comes from organic search. In fact, 60% of all online generated leads are organic, with a whopping 14.6% close rate. But in an era of tech innovation, AI, and sophisticated marketing strategies, how does one play the SEO game? The answer for most – SEO outsourcing.
Search engine optimizations (SEO) outsourcing is the practice of hiring a third-party agency or professional to improve the performance of your website on search engines, and enhance your digital presence. Below we’ll discuss the benefits and drawbacks of SEO outsourcing services, as well as why you should consider outsourcing it to the Philippines and which roles you can outsource.
In 2023, around 37% of all services outsourced to the Philippines are related to design & marketing. Of these services, one of the most in demand is search engine optimization or SEO outsourcing as it is a long-term strategy that requires careful research, consistent execution, and analytics.
Though some companies choose to invest in internal SEO teams, many opt to outsource SEO instead for the reasons listed below!
59% of companies outsource to reduce spending.59% of companies outsource to reduce spending. It’s still the top reason for the popularity of digital marketing outsourcing to the Philippines.
In 2024, the average cost of hiring an SEO specialist is $20.88/hr and the cost of tools and software go as high as $5,000 a year. That’s easily ~$4,000/month, significantly higher than outsourcing to developing countries like the Philippines, where the average cost of outsourcing one SEO full-time-equivalent (FTE) typically costs less than $2,500.
Not to mention, building an entire SEO team means more than hiring an SEO specialist; you would need content writers, link building specialists, and more. On the other hand, SEO outsourcing services are available on multiple engagement models, giving you the flexibility to work with dedicated professionals, or outsource SEO projects. It also allows you to access SEO software and tools that are otherwise very costly to maintain.
Optimizing SEO for a particular brand and industry takes time and experience that most individuals don’t have. Hiring someone in-house requires a learning curve that can take anywhere from a couple of weeks to a couple of months.
When you hire a SEO outsourcing company, they have the combined expertise of multiple specialists and have experience working with multiple brands and industries. These allow them to more easily find what works best for your brand and what doesn’t, making it quicker to see results.
Outsourcing agencies that specialize in SEO have years of experience using SEO best practices and sophisticated tools and software to improve website performance and SERP rankings. This knowledge comes in handy when designing a marketing strategy that will help you reach your SEO goals.
They can create actionable plans and help you set expectations about your SEO strategy. Better yet, they can give you regular updates based on analytics that will otherwise be confusing to navigate and make sense of.
Having someone else who is experienced in SEO step in and give you a clear marketing strategy also helps put your mind at ease and makes it easier to project ROI.
When you skip the learning curve, not only do you get enhanced marketing strategy, but you also skip the waiting part and move on to results much faster. SEO outsourcing companies are experienced with optimizing websites and content to help you not only rank on search engine results pages (SERPs), but also target the right audience so you can get qualified leads.
On average, it takes an agency at least three months to see traction on SEO, whereas in-house teams with trial and error take six months or more. And even then, to actually convert engaged users into qualified leads may take even longer.
Any business strategy aims to generate ROI. By outsourcing, you get a clearer picture of when you can achieve ROI, rather than playing the waiting game and hoping for the best.
A business that performs well scales its operations. If you plan to grow your business, you should also prepare for when you should scale your operations. While preparing your recruitment team to hire more SEO specialists helps, this can be a problem if you’re uncertain of how much you’ll be ramping up your SEO operations.
If you’re in the retail sector where demand spikes seasonally, then having a SEO team who can increase their capacity a couple of times a year is the perfect set up. Outsourcing makes this possible by adding more staff to your outsourced team whenever needed, while reducing it to status quo the rest of the time.
This eliminates the worry of having to hire and lay people off – your outsourcing partner has the people to reallocate, so you pay only for the outsourced SEO services you need.
While Google Analytics and Google Search console are free SEO tools, sophisticated ones that offer more in-depth analysis to help you optimize and implement your SEO strategy cost money and paying for multiple tools monthly can quickly add up.
For example, plans from Ahrefs and Moz start at $99/month, while one from SEMrush starts at $119.95/month. These, along with other tools like SpyFu, Screaming Frog, SurferSEO, and Majestic require money to help fine-tune your SEO strategy further.
SEO outsourcing companies have access to all of these as they already provide SEO services to other clients. When you work with them, you get to use all of these too, without having to pay heftily on subscription fees.
As much as we love to boast the benefits of SEO outsourcing, it’s not a be-all-end-all solution that comes with no strings attached. It has its drawbacks, and if you’re considering SEO outsourcing, you should learn about them and mitigate them before you outsource your SEO.
Outsourcing SEO services to a third-party agency means you give control over your SEO to your service provider. Depending on how you communicate with your outsourcing partner, they may or may not employ strategies that align with your overall marketing goals, which may lead to inconsistencies in your messaging.
At the same time, you may experience delays in implementation of SEO changes because of communication gaps between your inhouse team and outsourced team.
A solution to these is to find a white label SEO outsourcing company who collaborates well with your organization. This allows you to seamlessly collaborate with your outsourced team, so you can make sure they’re aligned with your goals, and that they’re working together with your inhouse team.
Having an outsourced team, especially offshore, can mean cultural and time zone differences, which may pose a challenge in terms of smooth communication. There are important cultural nuances that can be missed by simply communicating in the same language; this may impact relationships with your outsourcing partners, and can affect the quality of service provided.
Meanwhile, having your outsourced team in a different time zone can cause delays in responses, which may in turn, delay project updates and completion.
To bridge the cultural gap with an offshore team that speaks your language, build relationships outside of work. Some ways to do this include virtual team building activities such as game nights or town halls.
As for the time zone difference, many outsourcing partners have shifting schedules, so finding one that will work your hours should help solve the problem.
Outsourced teams may not have as clear an understanding of your brand and objectives. This may lead to irrelevant content, which, though may help you rank on SERP, will not target the right audience nor reflect your brand voice. This leads to poor conversions which are going to hurt your overall marketing strategy.
At the same time, you may work with SEO outsourcing companies that lack SEO expertise; they may employ black hat techniques that can lead to penalties from search engines, thereby damaging your site’s reputation.
The easiest way to avoid these problems is finding an outsourcing partner with a proven track record of elevating branding and boosting SEO using white hat techniques. When choosing who to work with, ask for case studies to help you evaluate the company’s SEO capabilities.
Relying on an outsourcing partner helps reduce the burden on your in-house team, but at the same time, it also increases your dependence on an external team, subsequently increasing your vulnerability.
If you outsource all your SEO, your in-house team will lack SEO knowledge. Should your service provider choose to terminate the contract or make organizational changes that impact their service quality, your SEO strategies and operations are going to take a hit.
The best way to avoid this is by retaining key staff who are experts at SEO. Have them serve as a liaison between your in-house and outsourced teams, and use them as point persons for transitioning SEO processes internally in the future.
When outsourcing SEO services, it’s inevitable to share data with your service provider. This, however, increases the risk of data breaches and unauthorized access to your website and analytics data.
A great way to avoid this is by working with a SEO outsourcing company with robust cybersecurity measures that are up to par with industry standards.
Companies outsource their SEO to save on costs, produce reliable and faster results, as well as scale their operations. However, with thousands of SEO outsourcing agencies claiming to provide outsourced SEO services, where should you outsource?
10-15% of the global outsourcing market comes from the Philippines, making it the BPO capital of the world. While there are plenty of other great outsourcing destinations like India, China, and Malaysia – the Philippines remains a top choice for SEO and marketing services primarily because of its excellent English proficiency.
Filipino writers and marketers have a reputation for producing high-quality and high-converting content that not only rank on SERP, but are also relevant to the target audience. Because the Philippines has such a high English proficiency, it’s also easier to find writers who speak native English, and at a fraction of the cost of hiring someone similar in the US, Europe, or Australia.
Excellent English doesn’t only translate into high-quality and engaging content, it also means smoother communication and easier collaboration between your inhouse team and your offshore Filipino team. This means reduced delays, faster turnaround times, and quicker results!
SEO, as a whole, involves quite a number of moving pieces, any of which can be outsourced. Below is a list of the most commonly outsourced SEO processes.
Involves identifying relevant and high-traffic keywords that will help your website rank higher on search engines. It requires the use of specialized tools and expertise to incorporate selected keywords into an SEO strategy.
The practice of writing SEO-optimized content for blogs, articles, and web pages. This is typically outsourced to professional writers, and sometimes agencies with professional writers, who can produce high-quality and engaging content that also ranks well on SERP.
Acquiring high-quality backlinks from reputable websites, which helps improve your website’s domain authority or score, which is the basis of your search engine rankings. Many businesses outsource this to help them build networks and strategies that obtain relevant backlinks to their websites.
Involves the use of titles, headers, meta tags, URLs, and internal link building to optimize user experience and SEO, ultimately, to rank on search engines.
Addressing technical aspects of SEO, such as site speed, mobile-friendliness, crawlability, and indexability to improve a site’s performance. This process involves identifying and addressing issues and errors that hamper site performance and user experience.
Optimization of a business’ online presence in order to attract more local customers. This typically includes managing Google My Business profiles and local citations. It’s particularly important for businesses that have physical locations.
Setting up and monitoring of site performance using tools such as Google Analytics and Google Search Console. The objective is to track user behavior and other SEO metrics to gain actionable insights for ongoing web improvements.
Analyzing competitor websites’ strategies, weaknesses, and opportunities by looking at their backlinks, keywords, and content, with the goal of adapting best practices to improve your own website performance.
Reduce the learning curve, stretch your budget, and maximize your ROI on SEO when you outsource your SEO to the Philippines. By working with offshore Filipino marketers who specialize in white label SEO outsourcing and who speak native English, you’ll see faster results and hit your marketing targets.
At KDCI Outsourcing, we have a large pool of marketing professionals ready to help you with your marketing strategies. By building your offshore marketing team with us, you can expect seamless onboarding, clear and regular communication, as well as KPI monitoring and analytics reporting – all to ensure your operations are running smoothly and helping you get to your marketing goals.
Learn more about SEO outsourcing. Contact us today!
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
