The term service level agreement (SLA) is among industry jargons you’ll encounter when planning to outsource to a service provider. Understanding how it works will help you set clear expectations for the level of service you expect to receive from your outsourcing vendor. In this blog article, we listed down some of the frequently asked questions about SLAs, and how it plays a crucial role in getting your outsourcing journey off to a smooth start.
A service level agreement (SLA) is a contract between a service provider and a customer that defines the level of service the customer can expect from the service provider. In the context of business process outsourcing (BPO), an SLA is a document that outlines the terms and conditions under which a BPO provider will deliver services to a client.
The SLA typically includes details such as the types of services that will be provided, the performance standards that the BPO provider will be expected to meet, and the terms and conditions under which the customer can terminate the agreement.
A service level agreement (SLA) is typically used to establish clear expectations and accountability for both the service provider and the customer, and to ensure that the customer receives the level of service they need to achieve their business objectives. Here's an example of how an SLA might work:
A highly customized service level agreement is the most critical factor for a successful outsourcing contract. Without a well-defined SLA, there is no guarantee that the client will receive the service levels they expect or that the BPO provider will be able to meet the client’s expectations. If an SLA is not detailed enough, or if it is too rigid, it may not be applicable to a BPO contract, in which case the parties may need to negotiate a new SLA. If an SLA is too vague, it could lead to misunderstandings or disputes between the parties.
Service level agreements are often used in outsourcing contracts. The service level is perhaps the most critical factor in determining whether an outsourcing deal will succeed. An outsourcing deal involves more than just plugging servers and computers into a network. The outsourcing partner must understand the client’s business, know their customers and know how the company’s internal systems operate.
Because of these complexities, clients often demand very high service levels from their outsourcing partners. This is especially true for companies that have large IT departments, since these companies have a high bar for internal service levels.
Typically, the client and the BPO provider will negotiate an SLA and sign it as part of the outsourcing contract. The client may want to hire an outside consultant to help them develop the terms and conditions of the SLA, or they may choose to use the services of their existing business partners. If the outsourcing contract is large enough, or if the agreement is between two major companies, the parties may enter into a co-operation partnership or strategic alliance. In these situations, the parties may have an independent third-party organization draft the contract between them.
An SLA is an important part of any outsourcing deal as it defines the quality of service the client can expect from the BPO provider. The client usually monitors the BPO provider’s performance against the agreed SLA, and if the BPO provider fails to meet the service level specified in the SLA, the client can terminate the contract. If an SLA is not detailed enough, or if it is too rigid, it may not be applicable to a BPO contract, in which case the parties may need to negotiate a new SLA. If an SLA is too vague, it could lead to misunderstandings or disputes between the parties.
Are you looking for an outsourcing partner to handle your business processes? Partner with a Philippine-based outsourcing company with an established SLAs so you can free up internal resources and focus on your core competencies. Consider KDCI, a leading offshore staffing solutions provider that helps businesses scale their operations quickly. Our collaborative SLAs and metric-intensive performance has earned us operational excellence in working with global companies in the Ecommerce industry. With our established SLAs, we ensure 100% quality assurance on our back-office services and faster turnaround times on our design and marketing services. Click the button below and get your FREE consultation with one of our outsourcing experts! Contact Us
Some businesses that operate online struggle to increase their conversation rates for a simple reason—having a poor user experience (UX) design. They thought a well-designed website can stand alone and attract the right customers. Hence, they overlook the most important aspect of user experience and that’s usability and functionality.To improve user experience that drives repeat business, companies have started outsourcing their UX design needs to service providers. It resulted in increased conversion rates and larger order volumes. Should you hire a UX designer too? Read on to learn more about UX designers and how they bring value to your business and your customer base.
A UX (user experience) designer is a professional who is responsible for designing and improving the usability and accessibility provided in the interaction between a user and a product. This includes the design of websites, applications, and software, as well as physical products such as appliances and vehicles.
The role of a UX designer is to ensure that a product is intuitive and easy to use, while also being visually appealing. This involves conducting user research, prototyping, and testing to gather feedback and iterate on the design. UX designers work closely with product managers, developers, and other designers to create a cohesive experience for the user.Some specific responsibilities of a UX designer may include:
To sum up, the role of a UX designer is to create a seamless and enjoyable experience for the user, and to ensure that the product meets their needs and expectations.
The cost of hiring a UX designer can vary widely depending on a number of factors, including the designer's level of experience, their specific skills and expertise, and the overall demand for UX design services in the location where they are based.According to data from Glassdoor, the average annual salary for a UX designer in the United States is $95,576 as of December 2022. However, this figure can vary significantly depending on the designer's location, level of experience, and other factors. Some UX designers in the United States may earn significantly more or less than this average salary, depending on their skills and the specific projects they are working on.In addition to the designer's salary, there may also be other costs associated with hiring a UX designer in the United States, such as benefits, taxes, and other overhead expenses. Hiring a UX designer is considered expensive. With this reason, companies in the US choose to hire in the Philippines.
There are several benefits to hiring a UX designer for your business:
A UX designer focuses on improving the overall user experience of a product or service. This can lead to increased customer satisfaction and loyalty.
A well-designed product or service can help users accomplish their goals more quickly and easily, leading to increased efficiency and productivity.
When you hire a UX designer, you can increase your conversions and sales by making it easy for users to find what they are looking for and take the desired action.
A positive user experience can help to improve the reputation of a brand, leading to increased customer trust and loyalty.
A UX designer can help to identify and eliminate unnecessary features or design elements, leading to cost savings in development and maintenance.
A strong UX design can give a business a competitive advantage over its rivals, as customers are more likely to choose products or services that are easy to use and provide a good user experience.
There are pros and cons to both hiring an in-house UX designer and outsourcing the work to a service provider. Here are a few things to consider when deciding which option is best for your business:
Outsourcing can often be more cost-effective than hiring an in-house UX designer, especially if you only need design work on a project-by-project basis. However, if you have a lot of ongoing design needs, it may be more cost-effective to hire a UX designer in-house.
When you hire an in-house UX designer it gives you more control over the design process, as the designer will be working directly for your company and will be able to understand your brand and design needs more intimately. On the other hand, outsourcing gives you access to a wider range of design talent, but you may have less control over the design process.
If you have an urgent design need, outsourcing UX design services may be a good option as you can often get started on a project more quickly than if you were hiring an in-house UX designer. However, if you have ongoing design needs, an in-house UX designer may be more efficient as they will already be familiar with your company and design style.
Both in-house UX designers and outsourced UX designers can produce high-quality work, but it's important to carefully review portfolios and conduct interviews to ensure that you're working with someone who has the skills and experience to meet your needs.Ultimately, the decision to hire a UX designer in-house or outsource the work will depend on your specific business needs and resources. It may be helpful to weigh the pros and cons of each option and consider factors such as cost, timing, and quality to determine the best fit for your company.
KDCI offers offshore staffing solutions to cater to your high-volume UX designs. Our UX design services are focused on usability, visual aesthetics, and functionality. We can ensure that your audience has the best experience possible, compelling them to take action on your website.We offer faster turnaround times on most design projects allowing you to rapidly increase your operational efficiency. Our top-notch designers have worked with renown global brands like Apple, Canon, and Dell. That means your UX design needs are held at the highest possible standards powered by industry-leading tools.Click the button below and get a FREE consultation with one of our outsourcing experts today!Contact Us
In some businesses and geographical areas, staffing shortages can be a serious problem. For instance, a survey by the Manpower Group in 2021 discovered that 40% of American employers had trouble filling available positions, with skilled crafts, sales reps, and drivers being the hardest occupations to fill.Businesses may suffer from a lack of qualified personnel. That's why it's critical for businesses to take a proactive approach to staffing shortages. In this blog article, we explain what a staffing shortage is, why it happens, and how your organization can handle it before it affects your company’s bottom line.
A staffing shortage is a situation in which there are not enough people available to do the work that needs to be done within a company or organization. This can happen for a variety of reasons that will be explained later on.
A staffing shortage can negatively impact a company or organization by decreasing productivity and efficiency, increasing workload for existing employees, and potentially leading to financial losses.
Potential reasons why a staffing shortage might occur vary across industries and organizations. However, here are some common causes:
If a company or organization experiences an increase in demand for its products or services, it may need to hire more employees to meet this demand. However, if there are not enough qualified candidates available, a staffing shortage could result.
Even if there are open positions available, a company or organization may struggle to fill them if there is a shortage of qualified candidates in the job market. This can be due to a lack of skilled workers in a particular industry or geographic region, or a mismatch between the skills and qualifications required for a job and the skills and qualifications of available candidates.
A high rate of employee turnover, or the rate at which employees leave an organization and are replaced, can also contribute to a staffing shortage. If a company or organization is losing employees faster than it can replace them, it may struggle to maintain an adequate workforce.
Other factors that can contribute to a staffing shortage include changes in economic conditions, competition for skilled workers, and changes in government policies or regulations.
When your company has a staffing shortage, it can be difficult to meet customer demand and maintain high levels of quality. Here are some of the best industry secrets to effectively address a staffing shortage:
Consider if your hiring process is efficient and if there are any bottlenecks that are causing delays. You may want to streamline the process or consider alternative hiring methods, such as partnering with an outsourcing company or hiring temporary or contract workers.
Consider offering incentives to attract and retain employees. This could include things like bonuses, flexible schedules, or additional training opportunities.
Encourage your current employees to take on additional responsibilities or offer them the opportunity to advance within the company. This can help you fill positions without having to go through the hiring process.
If you have a short-term staffing need, consider outsourcing some of your job roles to an offshore staffing solutions company. This can be a good option if you don't want to commit to a long-term hire.
If you have the option, consider allowing your employees to work remotely. This can help you access a larger pool of candidates and may make it easier to find the right fit for your team.
Investing in the training and development of your current staff can help you retain employees and increase their skills and productivity. This can also help fill gaps in your staffing needs.
Consider partnering with other organizations or businesses in your area to share resources and personnel. This can help alleviate staffing shortages and reduce costs.
Companies might use outsourcing to get access to specialized talents or expertise that might not be present within their own organization. It enables them to hire outside expertise on a temporary or permanent basis, which can be a perfect solution to deal with staffing shortages. Even in the face of staffing issues, this can help the organization achieve its goals and keep running efficiently. Consider KDCI, an offshore staffing solutions provider with a long-decade of leadership and experience in Ecommerce outsourcing. We offer outsourced services at an affordable rate in customer support, product information management, web development, digital marketing, and accounting. Let us help you improve your staffing levels and improve your overall work environment. Click the button below to get your FREE consultation with one of our outsourcing experts today! Contact Us
2022 is the year of recovery, recovery from a global pandemic, recovery from sudden and drastic work changes, and recovery from setbacks. And KDCI celebrates this year of abundant recovery by throwing a colorful, fun-filled Y2K themed party to end our year!
On the eve of Dec. 17, 2022, KDCI employees from all around the Metro came to Black Olive, Estancia, where the company celebrated its 2022 year end party. After 2 years of celebrating the holidays remotely, friends and colleagues are seeing each other and celebrating the eventful year that is quickly coming to a close.To send off the memorable year together, KDCU prepared a lot of party activities. We held a talent show, played several games and raffles, and of course, enjoyed abundant food and drinks.
What company party would be complete without a hit smashing talent show of its own? Like the previous years, KDCI held its very own talent competition, with various teams competing for the ultimate title of KDCI’s Got Talent!
We witnessed several talented teams compete, showcasing the song and dance numbers they took weeks to carefully prepare. And what an effort it was! The teams’ hard work paid off as they gathered a cheering crowd whose support was palpable throughout the party.
As the teams hyped up the crowd, they received overwhelming love from their colleagues, who rooted for any one of the teams to win the grand prize of the show.With three teams competing, all teams managed to take home a prize, with the winning team taking home the twenty thousand pesos in cash!
As fashion finds its way back to the present, we see a resurgence of early 2000s fashion and have it as our theme for this year end party. Y2K shows a blend of bright popping colors along with kitschy aesthetics that are unapologetically maximalist.This year, KDCI chose Y2K as its year end party theme. Here are some of our best looks for our Y2K theme party.
This was truly a night to remember in KDCI fashion history. We witnessed our employees touting iconic trends from the late 1900s and early 2000s, with each showing off their Y2K outfits in true Y2K styles. As for our best dressed competition, we have outfits inspired by Barbie all the way to Michael Jackson in true Y2K aesthetic!
The year is ending and KDCI is all about giving back to the people who helped us endure through the pandemic, and recover with a bang as we emerge from the economic turmoil post pandemic.
To celebrate, KDCI held various end of year party games and raffles, with various prizes up for grabs.
And as our grand prize, we raffled off a 52 inch wide screen LG TV, which one of our lucky employees brought home with her.
More than the fanfare, the year end party is all about catching up and celebrating the great things we accomplished together in the past year. With hundreds of attendees, the whole restaurant was decked out for KDCI.
We served delicious Filipino buffet, complete with a signature lechon, spaghetti, and chicken peri peri. And as we ended the party program, we had an open bar serving everyone sweet mojitos, zesty sprite vodkas, and thirst quenching beers.
This 2022 Y2K themed year end party is a memorable one, not only for what the party signifies, but also for the new and old friends we have made in KDCI. As a workplace, KDCI is more than an office or a job that pays, it’s a supportive community that helps individuals grow into the best versions of themselves.
As we cap the night, our president, Raymond Jamin, and our CEO, Anthony Layug, thanked every single person who contributed to the success and growth of KDCI. The leaders also recognized the achievements and loyalty of employees who have stood by KDCI since the beginning of its journey.
And before ending the program, we had a heartfelt celebration of camaraderie and gratitude, as team members flocked with their senior managers for a group photo.
After the heartwarming reunion, we officially ended the program thanks to our talented and energetic hosts, and we officially opened the dance floor and had a DJ pumping the house with electrifying music.
Increasing average order value is among common problems that a modern-day online retailer faces today. Although there is a surefire formula to it, most online retailers can’t seem to find the ultimate hack resulting in low order sizes and underwhelming sales revenue.Are you looking for effective ways on how to increase average order value for your Ecommerce store? Read on to find out how you can potentially increase your profits per customer with our proven and tested strategies.
Average order value (AOV) is a metric used to measure the size of an average purchase made by a customer on a website or in a store. It is calculated by dividing the total revenue generated by the number of orders placed.
For example, consider a website that has generated $10,000 in revenue from 500 orders. The AOV for this website would be $20. Here’s how to calculate average order value for your Ecommerce site:AOV = Total Revenue / Number of Orders= $10,000 / 500 orders= $20This means that, on average, customers are spending $20 per order on the website.AOV can be a useful metric for businesses to track because it can help them understand the value of their customer base and identify opportunities to increase sales. For example, if a business wants to increase its AOV, it might consider offering bundle deals or upselling products to customers during the checkout process. That said, it’s crucial to understand how to increase average order value.It's important to note that AOV is not the same as the average sale price of a product. Average sale price refers to the average price at which products are sold, while AOV refers to the average size of an entire order.
There are several reasons why average order value (AOV) is important for online retailers:
Most online retailers don’t have effective strategies on how to increase average order value for their Ecommerce sites. If you’re an Ecommerce business owner looking to increase your conversion rates, then here are some proven and tested strategies you can start today:
If you don’t know where to start on how to increase average order value, then start with offering bundle deals. Offer customers the option to purchase related or complementary products together at a discounted price. This can encourage customers to add more items to their order.
Suggest higher-priced or upgraded versions of the product the customer is considering, or recommend related products that would complement their purchase.
Use limited time offers or sales to encourage customers to make a purchase now rather than later. This can increase the likelihood that they will add more items to their order.
Customers may be more likely to add more items to their order if they know they won't have to pay extra for shipping.
Use data and machine learning techniques to suggest products to customers based on their past purchases or browsing history. This can help customers discover new products that they may not have considered otherwise.
Make it easy for customers to see related or complementary products by displaying them on the product page or in the checkout process.
Consider offering loyalty rewards or a loyalty program to encourage customers to make more purchases and increase their average order value.
Use email marketing to promote special deals or sales to your email subscribers. This can encourage them to make a purchase and increase their average order value.
Consider offering payment plan options, such as financing or layaway, to make it easier for customers to make larger purchases. This can increase the average order value for customers who may not have been able to afford a larger purchase upfront.
Outsourcing certain tasks to an Ecommerce service provider can help you streamline your operations, improve efficiency, and focus on driving more sales and revenue, which can ultimately help you increase your average order value.KDCI, a leading Ecommerce service provider in the Philippines, offers scalable offshore staffing solutions for businesses looking to outsource their Ecommerce operations. We offer a wide range of outsourcing services from product information management to design, web development, and customer support. Partner with us and let us help you drive more sales and increase your average order value.Click the button below and get your FREE consultation with one of our outsourcing experts today!Contact Us
Predictions about the future trends in Ecommerce have been popping out from left to right. That means online retailers are all baffled as to where their marketing strategies will shift next year. Some trends are here to stay, while others are gaining popularity at a rapid pace. With a growing list of trends emerging, we’ll reveal the biggest 2023 Ecommerce trends that only matter for your business. Read on and use whatever insights you’ll find here in this article to stay ahead of your competition.
The most recent innovations and well-liked behaviors in the realm of online buying and selling are referred to as Ecommerce trends. The topics covered by these trends might range widely, from new technology and payment methods to changes in consumer behavior and preferences. Ecommerce future trends may help organizations remain ahead of the curve by finding possibilities and keeping abreast of the most recent advancements. They can also give online retailers insights into the way that the industry is moving.
Online retail trends can directly impact the demand for particular products in the retail industry. Keeping tabs on future Ecommerce trends can give you the following advantages:
Ecommerce trends can provide you with insights into the latest technology, consumer preferences, and market conditions, which can help you stay competitive and remain relevant in your industry.
By staying on top of ecommerce trends, you can implement new technologies, strategies, and tactics that can help you increase your sales and reach more customers. For example, a business might use data analytics to better understand their customers' needs and preferences, or implement new payment options to make it easier for customers to buy from them.
Online shopping trends can also help you improve your customer experience by providing them with new tools and technologies that make it easier for them to browse, search, and purchase products online. This can lead to increased customer satisfaction and loyalty, which can translate into long-term revenue growth.
By keeping track of ecommerce trends, you can also improve your operations by implementing new systems and processes that streamline your workflow and make your business more efficient. This can help you save time and money, and allow you to focus on delivering high-quality products and services to your customers.
People are using voice search commands more frequently as they look for quicker and more convenient ways to do online searches. A growing number of individuals are utilizing their voices to do informational searches and communicate with their gadgets thanks to the popularity of virtual assistants like Siri, Alexa, and Google Assistant. Voice search is the second most common channel for mobile searches, according to Search Engine Land. As online customers hunt for ways to quickly search for products and make purchases using their voices, this trend is likely to continue in the upcoming years and become even more popular in ecommerce.
Because it enables businesses to interact with customers in a more engaging and personal way, live streaming emerged as among the biggest 2023 Ecommerce trends. Retailers may illustrate the features and advantages of their items in real time by using live video to show customers how to use them. For things like apparel or accessories that are challenging to explain or picture, this can be a very powerful marketing strategy. Live streaming enables merchants to engage with customers and respond to inquiries in real time, which can help develop trust and customer loyalty. Smaller retailers who might lack the funding for high-quality videos or other forms of marketing may find this to be very helpful. According to Retail Touchpoints, the US livestream market is anticipated to grow to $35 billion by 2024.
Chatbots are now being used by eCommerce companies to improve response times and build stronger relationships with clients. Data from Kayako shows that 41% of customers prefer live chat as a means of customer service, and 52% are more inclined to remain loyal to businesses that offer it. Indeed, live chat has a bright future in 2023.In addition, live chat can be used throughout the customer journey, from answering questions from potential buyers to helping customers track their orders and make repeat purchases.
With the widespread availability of smartphones and other mobile devices, more and more people are using their devices to shop online. Mobile devices are portable and can be used anywhere, allowing consumers to shop on the go. Additionally, mobile devices are often equipped with features like GPS and location services, which can be used to provide personalized shopping experiences and recommendations.
Mobile shopping is often faster and more convenient than shopping on a desktop or laptop computer, which makes it a popular choice for many consumers. According to Insider Intelligence, between 2020 and 2025, mobile shopping's percentage of all retail sales in the US will nearly double.
Younger people are generally more comfortable with technology and are more likely to shop online. Reaching out to this group of consumers will help you grow your customer base and increase your online sales. Consumers between the ages of 18 and 34 have dominated the eCommerce market in recent years. In fact, 67% of customers in this age group are spending more money online, far ahead of older age groups.
Social media commerce has been an Ecommerce trend over the years. One of the main reasons is that more and more people are using social media on a daily basis, making it an important platform for businesses to reach their customers. If you want to stay ahead of the curve, you should have a social media manager to support your business. This will help you grow your online presence and give your customers the most convenient customer support. Online data provided by Statista indicates that it is anticipated that global sales made through social media platforms would total $992 billion by the year 2022.
Virtual reality (VR) is the newest 2023 Ecommerce trend that has been gaining a lot of traction. It offers a unique and immersive shopping experience for customers, which can help businesses to differentiate themselves from their competitors and stand out in a crowded market. VR technology can also be used to provide customers with a more realistic and interactive way to explore and engage with products, which can help to increase engagement and sales. According to a consumer augmented reality poll by Google, 66% of respondents are interested in using the technology to assist them with their shopping.
A highly optimized product catalog is not just a trend, it’s a prerequisite for successful order fulfillment. An optimized product catalog can help you improve the visibility of your products in search results, which drives more traffic to your Ecommerce site.
Successful online retailers have partnered with a service provider to fully optimize their product catalog. It helped them streamline the product management and ordering process of their store resulting in higher revenues.
Learning the latest trends in the Ecommerce industry is one thing. Leveraging it with the right people is one another. If you want to stay ahead of your competition, then it’s in your best interest to have an outsourcing partner committed to your success. KDCI, a leader in Ecommerce outsourcing in the Philippines, is available round the clock to cater to your Ecommerce needs. Whether it is optimizing your product catalog, delivering humanized customer support, or designing high-converting digital assets, we’re here to help you!Click the button below to get a FREE consultation with one of our outsourcing experts today! Contact Us
Are you losing a lot of time entering product data into multiple systems? Do you often create inaccurate data entries that result in lost sales? How about losing your focus on your core functions for doing product data entry manually? These are common problems every modern-day retailer can relate to. If this resonates with you, then you should outsource product data entry to a trusted Ecommerce service provider.
Product data entry in Ecommerce refers to the process of entering information about a product into an online platform, such as a website or app, in a way that allows customers to view and purchase the product. This typically includes details such as the product's name, description, price, and images.
Some good examples of product data entry in ecommerce include adding a new product to an online retailer's website or app, or entering product information into a marketplace platform such as Amazon or eBay. In both cases, the goal is to provide customers with accurate and detailed information about the product so they can make informed purchasing decisions.
Effective product data entry is essential to successful product catalog management. A product data entry specialist, who’s in charge of this, performs the following processes on a daily basis to keep the product catalog updated with the most relevant product information:
Performing product data entry for online retailers is a time-consuming task. That’s why wise Ecommerce businesses tap a service provider to streamline their product catalog management.
There are numerous reasons why you may consider outsourcing product data entry functions. Here are some worth note-taking:
Product data entry is one of the most saturated industries today. Since it doesn’t require a college degree, a lot of professionals have penetrated the market. Here’s how you can hire the cream of the crop in a large pool of talent:
KDCI, a leader in Ecommerce outsourcing, employs the best product data entry experts in the Philippines. Our team has served some of the promising global retailers that succeeded in various marketplaces like Amazon and eBay. With keen attention to detail, our team will be responsible for entering product information such as SKU, product description, features and bullets, product tags, amazon product data entry, and more. We will help you stay on top of enriching, organizing, and maintaining your product information so you can give your customers the best shopping experience. Click the button below and start building your offshore team in the Philippines! Contact Us
The comparison between managed services vs outsourcing has grown over the last few years. As different types of business arrangements constantly evolve every day, many ask if managed services are just a narrower concept or outsourcing, or a new breed of business model.In this article, we explained thoroughly how managed services vs outsourcing differ, their benefits, and which best suits your rapidly growing business needs:
Outsourcing is a business strategy that involves hiring another company or individual to perform tasks, provide services, or manufacture products instead of doing them in-house. The objective of outsourcing is to save money, access specialized expertise or technology, or increase efficiency.
Some common examples of outsourcing include hiring a company to handle a company's payroll, hiring a manufacturer in another country to produce goods, or hiring a call center to handle customer service.
There are several potential benefits of using outsourcing for a business, including:
Outsourcing can be a cost-effective way to get work done because it allows companies to take advantage of lower labor costs in other countries or to access specialized expertise without having to hire full-time employees.
By outsourcing certain tasks or processes, a company can focus on its core competencies and can often achieve better results and higher levels of efficiency.
Outsourcing allows companies to access specialized expertise or technology that they may not have in-house. This can be particularly useful for companies that need to tap into specific knowledge or capabilities on a project-by-project basis.
Outsourcing can provide companies with increased flexibility and scalability because it allows them to easily ramp up or down their operations as needed. This can be particularly helpful for companies that experience fluctuating demand for their products or services.
By outsourcing certain tasks or processes, companies can often improve the quality of their products or services, which can lead to higher levels of customer satisfaction.
Managed services refer to a business model in which a company provides a defined set of IT-related services to its clients on a proactive, ongoing basis. These services may include everything from managing and maintaining a customer's IT infrastructure and applications, to providing expertise and support in areas such as cloud computing and cybersecurity.The goal of managed services is to help businesses improve their operations and increase their efficiency by providing them with expert support and guidance in key areas of IT. This can help businesses save time, money, and other resources, while also enabling them to focus on their core competencies.
There are several benefits to using managed services, including:
Managed service providers (MSPs) are experts in their field and can handle a wide range of IT tasks, allowing your in-house team to focus on more strategic, high-value projects.
By outsourcing certain IT functions, you can save on labor and training costs, as well as avoid the need to invest in expensive equipment and software.
MSPs typically have the expertise and resources to implement and maintain strong security measures, helping to protect your organization from potential cyber threats.
MSPs can help you develop a comprehensive disaster recovery plan and provide the necessary tools and support to ensure your business stays up and running in the event of an unforeseen disaster.
MSPs can help ensure that your organization is compliant with industry regulations, helping to reduce the risk of fines and other penalties.
Managed services vs outsourcing are often used interchangeably, but they actually refer to two different types of arrangements. Outsourcing involves transferring certain business functions or processes to an external provider, while managed services refers to the ongoing management and maintenance of those functions or processes by the provider.In other words, outsourcing is a one-time arrangement in which a company contracts with an external provider to handle a specific task or function, such as customer support or product information management. If you want to ramp up your operations during peak business seasons, outsourcing to a service provider is the best move. You can also scale down with outsourcing during after peak periods.On the other hand, managed services are ongoing, long-term arrangements in which the provider takes on a more proactive role in managing and maintaining certain functions or processes for the company.This may include tasks such as monitoring and maintaining the company's IT infrastructure, providing ongoing support and maintenance, and implementing security measures. The provider acts as an extension of the company's own IT team, offering expertise and support to help the company operate more efficiently.
Are you planning to outsource some of your non-core business functions to a reliable service provider? You may consider partnering with KDCI that has been operating for over ten years and serving global companies.KDCI, an Ecommerce outsourcing company, offers scalable staffing solutions in the area of customer support, graphic design, digital marketing, accounting, and web development. We’ve worked with some of the top global brands in the world such as Apple, Dell, and Canon. Experience our world-class outsourcing services and build the best offshore team in the Philippines.Click the button below to get a FREE consultation with one of our outsourcing experts!Contact Us
Front-end web developers are among the most paid web developers in the tech industry. In the United States alone, the average salary for a front-end developer is $90953 per year.If you’re planning to hire an in-house front-end web developer, you have to think about the burden of adding another staff to your payroll. Not to mention the recurring monthly benefits and the necessary training to maintain your human resources.There’s a more cost-effective way of expanding your web development workforce without spending a lot—that is outsourcing to a reliable service provider. Read on to learn more about front-end web development and why you should outsource to reduce your operational costs.
Front-end web development is the practice of creating the visual and interactive elements of a website. This includes the design and layout of the website, as well as the implementation of features such as drop-down menus and forms.
Front-end developers use a combination of HTML, CSS, and JavaScript to create the user interface of a website. The goal of front-end web development is to make the website easy to use and visually appealing to the user.
There are several reasons why a company must choose to outsource front-end web development. Some of the main reasons include:
Hiring an in-house team involves a long and time-consuming process of reviewing resumes, interviewing candidates, and managing the team. When outsourcing, the outsourced professionals take care of all of these tasks, allowing the company to focus on other aspects of the business.Your outsourcing vendor is responsible for hiring the specialists who will develop the website, so your company only has to find the right remote team for your needs. This can save time and resources and provide access to a wider pool of talent and expertise.
You finally have time to concentrate on other business activities like customer service, sales, or marketing because the most complex operations are handled by your outsourcing provider. This implies that once the web development is complete, you will be prepared to launch the product or service immediately.
Building a competent in-house team of front-end developers takes time and resources that may not be available in certain projects. In these cases, outsourcing front-end development to a contractor company can be a practical solution. This approach has been tested in practice and can provide quick access to a team of skilled developers. By outsourcing, front-end development can progress rapidly and efficiently.
Your security concerns may be reduced by selecting a reputable, knowledgeable web development outsourcing company. It may be a very expensive ordeal if your website becomes infected with a virus or suffers a data breach. For instance, if a hacker gets access to consumer data, you might also have to pay legal expenses in addition to the cost of fixing the leak.Your site's present defenses might be evaluated by a web development outsourcing company. The next steps you need to take to increase the security of your website can then be determined by them. Data about your company and customers are safe in this way.
Scaling up or down your team is simple when you use an outsourced front-end developer. You can request extra developers, designers, and project managers during the early stages of development. Depending on your current needs, you can then leave as few programmers as necessary when you enter a maintenance-only mode.A team that works internally would have a much tougher time being as flexible because the workload is dependent on so many different factors.
Here are some steps you can follow to start outsourcing front-end web development:
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