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Many retailers think handling all call center processes in-house is the only way to guarantee first-rate customer experiences. But over the years, the number of online shoppers worldwide has grown to 2.64 billion. This has left many ecommerce businesses grappling with fluctuating customer inquiries. To cater to their growing customer base, high-growth businesses have started outsourcing ecommerce call center solutions. They tapped highly skilled professionals offshore and scaled their operations as big as their competitors.
It resulted in higher profit margins and customer satisfaction levels. Ecommerce call center outsourcing solutions are now a staple part of a solid ecommerce customer service outsourcing strategy. If you have yet to implement this in your business, you’re missing out on many opportunities.
In this blog post, we will tackle ecommerce call center solutions, the services it offers, and the benefits it can provide for your business.
An ecommerce call center solution is a customer service solution that helps retailers create a seamless customer experience across ecommerce channels and platforms. It is divided into two types of call center solutions: inbound and outbound services.
Inbound call center solutions handle incoming calls from customers. When customers need in-depth information about a product, they can contact the business, and an inbound agent can answer their inquiries. This type of call center solution is important in retaining and building long-term relationships with customers.On the other hand, outbound call center solutions perform outgoing calls to potential customers. An outbound agent can contact prospects on your lead list and introduce your product to them to convert them into sales. This type of call center solution is crucial in nurturing leads that result in higher conversions.To serve clients from North America and the UK, Amazon started outsourcing their Ecommerce customer service to the Philippines in 2018. Since then, Amazon’s customer service has earned a reputation for being among the best at helping and delighting customers worldwide.
Inbound call center solutions handle incoming calls from customers. When customers need in-depth information about a product, they can contact the business, and an inbound agent can answer their inquiries. This type of call center solution is important in retaining and building long-term relationships with customers.
Outbound call center solutions perform outgoing calls to potential customers. An outbound agent can contact prospects on your lead list and introduce your product to them to convert them into sales. This type of call center solution is crucial in nurturing leads that result in higher conversions.
To serve clients from North America and the UK, Amazon started outsourcing their ecommerce customer service to the Philippines in 2018. Since then, Amazon’s customer service has earned a reputation for being among the best at helping and delighting customers worldwide.
Ecommerce call center outsourcing solutions have a wide range of inbound and outbound customer support services. Here are some of the services your ecommerce customer support may need to increase your customer satisfaction and drive more revenues for your ecommerce business:
It’s a type of customer care where an agent handles inbound calls from customers. This service provides detailed explanations of a service or a product. Here, call center agents follow a script that is customized in accordance with their client’s brand guidelines. Once they receive an important customer inquiry, they communicate it to the company they are representing.
Ecommerce businesses outsource live phone answering services to ensure a real human attends to their customers’ needs 24/7. Instead of diverting a customer to a voicemail, an agent picks up the call and resolves customer issues. It is the strategy of most businesses to extend the hours of their customer care support and respond to customers across different time zones.
Businesses use this ecommerce call center service to streamline taking and processing online order entries in marketplaces. It provides customers with a frictionless journey from placing orders to checking them out. Apart from taking and processing orders, this service also answers inquiries from tracking to fulfilling customers’ orders. This is to ensure the successful delivery of packages in a timely manner.
Order taking answering service is one of the most frequently outsourced customer care services for faster order fulfillment. It also helps retailers reduce their cart abandonment rates and increase their average order value. In addition, it utilizes upselling and cross-selling techniques to maximize online sales in every customer interaction.
Help desk support is essential to providing excellent customer service. This type of customer support assists customers with concerns related to products. For example, when customers complain about the quality of their orders, they may reach out to help desk agents to process product refunds. They can also process other requests, such as returns or cancellations.
Moreover, (outsourced) help desk support is necessary for products that require assembly or installation.For instance, a customer has purchased window blinds. They can contact the help desk agent to assist them with the installation. This gives customers more value for their money, which encourages repeat business and customer retention. If you’re looking for help desk assistance, check out our recommendations for the best help desk outsourcing providers.
Companies that want to measure customer satisfaction levels often outsource customer satisfaction surveys. This helps them collect feedback about their products from end users, usually on a scale of 1 to 5. By understanding the likes and dislikes of customers, they can improve their products and offer a more positive customer experience.
Customer satisfaction surveys are an integral part of market research. Apart from determining product-related satisfaction, it also measures the effectiveness of after-sales and customer service. This data allows businesses to devise better marketing strategies and improve customer insights.
This type of outbound call center solution is geared toward generating interest in your brand. When your product is new in the market, a skilled telemarketer can perform cold calling and reach out to your prospects. Typically, telemarketers introduce your product to prospects, share relevant information with them, and arrange a meeting or demo if necessary.
This function of telemarketing focuses on building brand awareness rather than selling a product directly to customers. That means a telemarketer should understand your unique value proposition and what your brand stands for. Telemarketing prepares the ground for actual selling, making it simple for your sales team to close deals.
Telesales, on the other hand, deals with converting leads into sales over the telephone. This service works hand in hand with telemarketing to ensure prospects make a final purchase. An effective telesales team uses customer data to improve your upselling and cross-selling techniques.
As a result, you increase your conversion rates while minimizing your costs per sale. Furthermore, your telesales team stays up-to-date with your latest product offerings. To encourage repeat business, they cold call customers who have previously purchased from your business. Not only do they help boost your sales, but they also increase your customer lifetime value.
Ecommerce call center solutions from an outsourcing provider have helped many companies achieve better results by doing less. While there will always be pros and cons of call center outsourcing that you need to consider when making a decision, the benefits almost always outweigh the challenges. Here’s how outsourcing call center services benefits your ecommerce business:
Outsourcing ecommerce call center solutions to BPO companies enables you to cut payroll costs. When you hire a customer support agent from an outsourcing service provider, you only pay for the service you require. You don’t need to worry about the office space, equipment, and training, as these are shouldered by your service provider. By moving from hiring in-house to offshore outsourcing customer service, you save more on labor costs and allocate it to more important investments in your company.
Ecommerce call center solutions can augment your existing customer support team during peak business seasons. A team of offshore call center agents from an outsourcing partner can give your team greater flexibility in processing high-volume orders. This results in increased productivity and protects your in-house staff from being overwhelmed with unexpected customer queries.
Providing 24/7 customer support over the phone creates higher customer satisfaction. If you want your ecommerce company to be accessible even after business hours, you should outsource ecommerce call center solutions. Customers can make split-second decisions when it comes to placing orders in their carts. So make sure you can pick up their call and delight them with timely and efficient assistance. This will likely reduce your shopping cart abandonment rates, improving customer success and satisfaction.
Businesses that outsource ecommerce call center services are more likely to achieve better profit margins than their competitors. Some of your competitors are not playing the long game. They don’t see the importance of scaling up to counter their future growth challenges. Leverage ecommerce customer service outsourcing from outsourcing companies so you can focus on your core competencies while an offshore team handles your administrative tasks.
Your ecommerce business can reach more customers and sell high-value products with the help of ecommerce customer service outsourcing services. Customer service outsourcing companies and BPO companies in the Philippines, for example, employ highly skilled call center agents to help you convert prospects into repeat buyers and brand advocates. With more repeat businesses, you increase your online sales and create a steady flow of income for your ecommerce company.
Get the same advantages as Amazon has by outsourcing your ecommerce customer service to the Philippines. Reduce your labor costs by up to 70% and hire highly trained customer support agents. Build a large customer base and become a successful seller on major marketplaces.
Here at KDCI Outsourcing, we help ecommerce businesses manage their increasing volume of customer inquiries across top communication channels. Aside from phone support, we also offer email, social media, and chat support to provide your customers with an optimized digital customer service support experience.
Through our extensive quality assurance and industry-standard first-call resolution (FCR) rate, KDCI Outsourcing's ecommerce call center service team can help you achieve the highest customer satisfaction level and fast-track your sales growth.
Contact us now to get a FREE consultation with one of our experts today!
Businesses in all industries thrive on information and data. More than unlocking market opportunities through data-driven decisions, data can help build trust. For example, top accounting firms and property management companies employ robust security systems to protect financial and personal information from fraud and breaches. As your business amasses data, organizing and updating databases can be tedious. The good news? You can hire a data entry assistant.
If you’re wondering, “What does a data entry assistant do?” A data entry clerk performs administrative tasks — specifically data entry, organization, and research — supporting their client’s data entry needs and business decision efforts. Because of the inherent risk associated with the data entry clerk job, they handle confidential information care, so sensitive data doesn’t fall into the wrong hands.
This article tackles common data entry assistant responsibilities and skills, as well as the advantages of hiring a professional for a data entry role.
You might be thinking, “Data entry is an easy job. My employees can do that.” While employees have experience in some form of data entry work, a data entry assistant is trained to handle the rigors of their profession. Here are the four benefits of hiring a data entry clerk for your business:
Hiring a new in-house employee is an investment, albeit a costly one. However, nowadays, companies can tap into a global talent pool and increase their options for potential hires. For example, you can outsource data entry to the Philippines or work with Philippine data entry companies to reap the benefits of working with offshore Filipino data entry professionals, such as better cultural alignment, high English proficiency, and strong work ethic.
Because Filipino data entry clerks work in-office or at home, investing in office spaces, office equipment, and training is out of the picture. This allows you to dedicate more of your expenses to pivotal business investments.
Data entry is a time-consuming task that requires precision, focus, organization, and attention to detail. Because of that, delegating data entry tasks to your in-house employees is not a good idea. Most likely, your staff is already overwhelmed with workload. If they take on more job responsibilities, they risk burnout, increasing their stress levels, heightening job dissatisfaction, and lowering their productivity.
When you hire a data entry specialist, they can take care of your business’s data entry needs without overwhelming your in-house staff members. As a result, you and your employees can dedicate their working hours to more pressing or strategic tasks, improving overall efficiency.
To the untrained eye, organizing datasets is nothing but a tricky and challenging feat. However — to a seasoned data entry virtual assistant with superb organization skills — data organization is second nature as they can arrange and categorize information according to certain specifications.
Plus, you no longer have to grapple with outdated information since data entry professionals keep your databases up-to-date for any changes in data. When your databases are organized and updated, you can make data-driven decisions that guide your company’s success.
A data entry job doesn’t have to be full-time. Sometimes, you only need the help of a data entry assistant for a period of time due to increased dataset volume, and that’s okay. The beauty of this is that you can hire more or downsize your data entry team according to demand and business needs without hiring or letting go of in-house staff and compromising operational efficiency.
Data entry job responsibilities go beyond the literal data entry tasks. Data entry professionals organize, compile, research, and analyze data, making them a great asset to any business. Below, we will tackle the most common data entry assistant responsibilities.
From personal information to numerical data, a data entry clerk compiles information in a data management program or customer relationship management (CRM) tool for easy organization, access, and retrieval. A data entry assistant also inputs data from physical documents into a digital database. They can update customer information and remove old data to keep databases timely.
Because businesses store large volumes of data, a data entry specialist can group information into categories, such as by location and date, making it easier to find the required data for any business need. This helps minimize errors and saves time on tedious data searches. These professionals also create folder hierarchies and provide descriptive filenames for spreadsheets and data files, improving efficiency.
A data entry assistant cross-checks an organization’s databases to uncover data conflicts, ensuring accurate data retrieval for research, reporting, and analysis purposes. They rectify errors, such as duplicate entries, typos, and incorrect names, so businesses can meet the highest data standards and avoid operational inefficiencies. Data entry professionals work with in-house employees to check data to maintain consistency.
Data entry specialists gather data from various sources, including websites and existing studies. Through extensive cross-checking, they can validate and verify the credibility and timeliness of the information to ensure data accuracy and relevance. Depending on the client and industry, a data entry assistant may be tasked to analyze data, consolidating all information into graphs, charts, or reports to provide data-driven insights on trends and patterns.
A data entry virtual assistant transcribes audio from interviews, meetings, lectures, customer phone calls, and the like into text manually or using an AI transcription tool. This allows businesses to use transcribed information for future reference.
For example, customer service teams can use call transcripts to improve employee training and provide insights into employee performance. Data entry professionals working on transcription boast excellent listening, typing, and proofreading skills, so all inputted text accurately matches the audio material.
Data entry professionals back up databases and files in case of data loss, accidental deletion, unauthorized access, or cyberattacks. This way, clients can restore and access backed-up data after an attack, preventing additional expenses and tedious re-input of more than a month’s worth of data.
Data entry clerks help maintain the reputation of businesses by complying with their client’s security measures as well as the General Data Protection Regulation (GDPR) and other data privacy and security regulations to avoid penalties and breaches of customer trust.
Whether it’s a company memo or report, a data administrative assistant uses the appropriate word processing program to draft documents and format them according to their client’s requirements.
Possessing the right skills is key to success for any data entry job. That’s why, as a client, you must screen your candidates carefully and keep an eye out for the skill sets below, so your new hire is as versatile as they are competent.
Data entry professionals must be familiar with the tools of the trade, including Microsoft Excel, MS Office Word, Google Docs, Hubspot, and other data management and data entry software. This reduces the time spent learning the ropes of a particular software, which can contribute to errors and inefficiencies.
Before hiring a data entry clerk, it’s recommended to specify which CRM or database tools your company uses, so that candidates who are familiar with your preferred tools can apply for the data entry role.
Strong typing skills are about speed and accuracy. In the workplace, turnaround times are fast. Hence, a data clerk must be able to organize and input large data volumes accurately — all within your prescribed timeline.
Data entry professionals with high words per minute (WPM) set themselves apart from other candidates with lower WPM. However, it’s important to remember that what’s considered “good” WPM may vary between tasks and niches. If your business operates in the finance industry, 60 WPM is already good enough.
Apart from computer literacy and typing skills, organization skills are also the backbone of a data entry job. Because datasets tend to be disorganized, a data entry administrative assistant must be able to compile and organize information into something more presentable for the client. They should be able to create folder hierarchies that make company files easily accessible for every employee.
Again, research assignments vary by industry. Regardless, a data entry virtual assistant must know where to look for data. Critical thinking skills also come into play here, as a data administrative assistant should be able to assess the quality of the data before including it in a report.
Everyone makes mistakes and overlooks details from time to time. However, an individual who lands a data entry position has the keen observation skills to go through information with a fine-toothed comb meticulously, spotting overlooked errors and correcting them as needed to ensure data integrity.
A data entry job requires a lot of focus. Though repetitive, data entry professionals must be able to focus on the task for extended periods to maintain data accuracy and consistency. The ability to persist amid increased workload and tight deadlines is a plus, too. When persistence is combined with strong organizational skills, you can rely on your data entry specialist to manage their workload and complete their tasks on time.
No data entry specialist is an island. When a person works in a data entry position, they collaborate and communicate with their colleagues — either verbally or in writing — to verify data, report data issues, and work out inconsistencies. Without good communication skills — or even interpersonal skills — data entry professionals may struggle to resolve problems that command urgent attention.
In a job where customers trust your business to handle and store data, integrity goes a long way. Data entry professionals sign non-disclosure agreements (NDAs), so they’re responsible for upholding confidentiality when processing sensitive information.
Furthermore, they must not fabricate data or use customer information to perform personal transactions. Because data entry clerks work remotely, they must periodically check for viruses, avoid clicking on suspicious links, and follow their client’s encryption protocols.
If you don’t know how to write a data entry assistant job description, here are two tips to help you craft a solid job post for the role:
In your data entry assistant job description, include whether the data entry position is freelance, part-time, full-time, contractual, or project-based. This helps narrow down your pool of candidates. For example, if the role is for a full-time position, you’ll most likely receive applications from candidates who can do full-time work.
Being transparent about working hours and including your local time zone also helps attract candidates who can work on your preferred schedule for better time zone alignment.
Just by reading your data entry assistant job description, candidates should have a clear idea of their expected tasks and responsibilities. What kind of data will your new hire work on? Will the candidate transcribe audio files?
Go into the specifics, but not to the point of making the job responsibilities too long. These day-to-day responsibilities enable candidates to assess their skills and qualifications, helping them make an informed decision of whether or not to proceed with the application.
Data entry assistants are vital members of the workforce. Without these professionals, no administrative or data entry tasks will be completed on time. Furthermore, in-house employees will be left with additional tasks in their ever-increasing workload, triggering stress and reducing productivity. Fortunately, with the popularity of outsourcing, you can outsource data entry and administrative tasks to the best BPOs in the Philippines.
At KDCI Outsourcing, we offer cutting-edge data processing services for overwhelmed clients, providing them with tailored solutions that slash overhead expenses while promising significant improvements in efficiency. With our expert hiring team, we can vet potential candidates based on your requirements, and assist you with building a full data processing team that’s not only proficient with your software, but also has the mindset and attitude to collaborate with your team.
Contact us now, and let’s work together to supercharge your data entry game!
Until now, outsourcing to the Philippines has remained a wise business venture for overseas brands — especially those from Western countries. As one of the outsourcing industry’s powerhouses, there’s data to back this assertion.
In 2020, the revenue of the country’s outsourcing industry was valued at $26.7 billion, a slight increase from 2019’s $26.3 billion, skyrocketing to $29.49 billion in 2021 and $32.5 billion the following year. Presently, the 2024 revenue of the Philippine BPO industry is at $38 billion, according to the IT and Business Process Association of the Philippines (IBPAP). This is up from 2023’s $35.5 billion, exhibiting an astounding growth rate of 7% versus the 3.5% global average.
With an estimated 6% economic growth rate for 2025, we can expect a brighter future for the country’s business process outsourcing industry. Whether you’re shifting business operations to offshoring, or currently outsourcing business operations to the Philippines, having a clearer picture of the industry can do wonders for your company.
In this day and age, more and more industries are leveraging global outsourcing to handle staffing shortages, access world-class talent and maintain operational efficiency at a lower cost. Let’s find out which industries outsource the most, based on Deloitte’s “2021 Global Shared Services and Outsourcing Survey.”
As the digital landscape evolves and cybersecurity threats loom, IT positions itself as the most outsourced service at 54%. After all, IT teams are an indispensable asset of any business. But due to the hefty cost of in-house hiring, companies resort to information technology outsourcing (ITO), delegating IT functions such as information security, network administration and support, systems administration, and software development to a business process outsourcing company to slash overhead expenses.
More than cost cutting, companies also gain the advantage of accessing top Filipino IT talent. In outsourcing firms, IT professionals boast not only specialized skills and experience but also the innate drive to keep abreast with the latest technologies. By introducing clients to new tech, their businesses remain future-proof and competitive. In terms of cybersecurity, your business is in safe hands. While training in-house IT teams is often the first course of action, it is not the most sustainable due to the cost of training — which, inevitably, contributes to higher company expenses.
With an outsourced team of IT professionals, they are already trained in the intricacies of cybersecurity, allowing them to safeguard your IT infrastructure with advanced cybersecurity solutions.
At 44%, finance is the second most outsourced function. Offshore outsourcing companies support diverse financial services, including budgeting, financial management, and bookkeeping. Workload reduction and operational efficiency are the rationale for outsourcing. When businesses partner with an outsourcing company in the Philippines, a part of their in-house team’s workload is transferred to the outsourced team.
This is a good thing, though. Finance professionals deal with numbers and data, so there’s almost no room for mistakes or lapses in focus. By outsourcing financial services, your in-house finance team can power through a more feasible workload, decreasing their likelihood of making costly errors and experiencing burnout. With an extra pair of hands helping your local staff, your business can expect faster turnaround times, increased productivity, and maximum operational efficiency.
Payroll is more intricate than meets the eye. There are numbers involved, and one must remember that payroll is also about maintaining integrity and building trust — especially with employees. Because payroll is complex and rigorous, it has become the third most outsourced service (32%). An offshore team of payroll specialists calculates salaries, creates reports and employee payslips, handles the provision of benefits, and complies with taxation laws and regulations.
By outsourcing payroll to the Philippines, your business can avoid paying hefty fines and frustrating your employees with delayed payslips or incorrect payroll data. BPO workers are also tech-savvy. They can leverage advanced payroll tools to automate time-consuming payroll processes — such as tax withholding, payroll reporting, and payroll record creation — ensuring accurate calculations and tax compliance.
As sensitive employee and payment details are stored in a payroll program with strong encryption, the data are protected from unauthorized disclosure and access. This, in turn, strengthens trust and boosts employee morale.
Although plenty of services and industries are taking the spotlight in the outsourcing landscape, customer support still stands as one of the services most outsourced overseas (22%). Moreover, digital customer support trends like omnichannel support and AI have revolutionized customer service into a strategic endeavor, encouraging businesses to step up their customer experience game.
Despite its popularity, misconceptions about outsourcing customer service pervade today. One such misconception is the poor quality of customer service. Reality check: Customer service outsourcing improves quality, provided the client works with a reliable BPO partner.
Customer service outsourcing in the Philippines is unmatched. Apart from providing 24/7 support, Filipino agents can help brands streamline customer service support and enhance customer care quality by implementing video support and other tools to diversify or improve existing customer care channels, ensure faster query resolution, and boost customer retention.
Customer support outsourcing in the Philippines also doesn’t require additional infrastructure investment, as Philippine outsourcing companies already have all the necessary technologies and equipment to provide world-class customer support.
The Asia Pacific region is the hotbed of global offshore outsourcing, with a 2022 market size of $66.27 billion. From 2023 until 2030, outsourcing in the Asia Pacific is estimated to reach a 10.7% compound annual growth rate (CAGR).
Despite the promising trajectory of Asia Pacific’s outsourcing industry, businesses can’t just outsource to any country without accounting for cost-effectiveness, English proficiency level, cultural compatibility, and other factors. Although countries like India, Mexico, and Poland are key players in the BPO industry, the Philippines takes the cake for the best country for outsourcing. Here are three reasons to outsource to the Philippines:
According to the 2024 EF English Proficiency Index, the Philippines exhibited “High Proficiency” in English, ranking second to Singapore in Asia and scoring 570. Additionally, in a survey by the Social Weather Station in 2023, 47% out of 1,200 Filipinos expressed their competence in English.
Filipinos’ English fluency can be traced to its colonial history, to which the Americans introduced the language to the Philippine education system. The dominance of English seeped into present-day Philippines, where English has become a social status for Filipinos.
Because Filipinos are exposed to Anglophone media as early as childhood, they become more competent in speaking, writing, and understanding the language. In the workplace — specifically in BPOs where employees collaborate with foreign clients — English communication skills are a requirement. Combine this with the neutral English accent and high education level of Filipinos, it’s no surprise the Philippines is a prized outsourcing partner.
One way to maximize cost-effectiveness is by looking at a country’s wages. For overseas companies, the Philippines is eyed for its cheaper labor costs. In the National Capital Region (NCR), for example, the daily minimum wage of Filipino professionals in non-agricultural sectors, including the BPO industry, is ₱645 ($11.27). This translates to an hourly rate of around ₱80 or less than a dollar.
Now, let’s look at the monthly income of Filipino BPO workers. On average, they earn around ₱15,407 ($269.39) to ₱35,000 ($612.06), though the numbers may vary depending on seniority and role.
Contrast this to the monthly salaries of BPO workers in the US, which range between $5,417 and $14,583 — or Singapore, which sits between S$4,293 ($3,222.37) and S$5,436 ($4,080.32), it’s clear why the Philippines is an attractive outsourcing destination. Not only can clients reduce their overhead expenses by 70% to 90%, but they can also scale their workforce according to business needs with little financial risk.
3. Filipinos Can Effectively Work With Western Clients
Cultural compatibility is another requirement when choosing and evaluating potential outsourcing partners. With the country’s innate accommodating nature and affinity for Western culture, Filipino professionals in the BPO industry can adapt to their clients’ business customs and practices and get along with in-house teams, fostering a positive culture of professionalism and teamwork.
From Frank Holz establishing the Accenture Global Resource Center in 1992 to earning the title “BPO capital of the world” in 2010, the Philippines has a rich outsourcing history that solidifies its reputation as a preferred outsourcing partner by foreign businesses.
Presently, the Philippine BPO industry remains as ambitious as ever, creating 1.82 million job opportunities in 2024 and setting its sights on being the “top digital experience hub” in the world, with the goal of achieving the latter status within 2028, according to Business World.
That said, let’s delve deeper into the Philippine BPO industry.
Did you know there are 1.82 million Filipinos working in business process outsourcing companies? The diversity of jobs offered by a Philippine BPO company gives Filipino professionals ample job application opportunities that match their skills, ensuring steady career progression in their respective fields.
The government also passed the Republic Act No. 11927. Under Article VI, Section 10 of said law, it enshrines the duty of the Inter-Agency Council for Development and Competitiveness of Philippine Digital Workforce to create training programs with the help of stakeholders like private companies and IT-BPOs.
Among the skills listed in the law are virtual assistance, graphic design, animation, online teaching, and search engine optimization (SEO). Though not an exhaustive list, these are the same skills clients look for when outsourcing. Thanks to the Republic Act No. 11927, the Filipino workforce can stay competitive, making the BPO industry a more viable career option and the Philippines a premier leader in outsourcing.
AI integration in the Philippine outsourcing industry is a double-edged sword. While it’s true that BPO companies have started integrating AI and automation solutions, here’s the looming threat of these technologies in outsourcing companies in the Philippines. Business World reported that the integration of AI caused some members of IBPAP (8%) to downsize their workforce. Moreover, as per Oxford Insights’ “Government AI Readiness Index 2024” report, the Philippines has a readiness score of 58.51.
The solution? Upskilling. Upskilling Filipino BPO workers is futureproofing them for success in an AI-driven world. With AI and automation poised to take over manual, repetitive tasks, equipping Filipino professionals with technical and specialized digital skills helps them expand their capabilities and provide innovative, state-of-the-art outsourcing services, all while maintaining company loyalty.
Of course, in today’s world, hard skills are not enough. 21st-century skills such as critical thinking and technological literacy give Filipino workers an unparalleled edge in the Philippine BPO industry, improving their future career prospects. However, we must remember that AI and automation should work hand-in-hand with human employees, not replace them. From writing reports to composing personalized customer responses, many tasks still benefit from the analytical thinking, creativity, and empathy that humans provide.
To fully take advantage of AI and automation solutions, BPO workers must continually adapt to the fast-paced climate of the BPO industry — even if it means venturing out of their comfort zone.
If we were to describe outsourcing in the Philippines, it’s the full package: excellent English communication skills, cost-effective labor, skilled workforce, cultural compatibility, and round-the-clock productivity. That’s why companies — out of all rival outsourcing countries — choose to work with Philippine outsourcing service providers.
The prominence of outsourcing firms opens doors for jobs, which fosters the growth and development of the Philippine economy. However, AI is a hot topic in the outsourcing service industry. Advanced technologies should be treated as partners, a complement to human labor, to be exact. The inevitability of AI adoption is here to stay, and BPO companies and employees must step up or get left out.
At KDCI Outsourcing, we help you build an outsourcing team that leverages new technologies and possesses the qualities and skills you value the most. Whether you’re looking to outsource finance or virtual assistance, our services are tailored to your needs so we can elevate your business to the pinnacle of success.
Get ready to experience an outsourcing service like no other. Contact us now!
RPO, or Recruitment Process Outsourcing, is the practice of hiring a third-party service provider to manage all or part of your recruitment or hiring operations. It is a form of BPO or business process outsourcing that falls under HR outsourcing, and focuses on recruitment with the goal of improving hiring outcomes.
When one talks about RPO, the process encompasses a broad range of tasks or services, including sourcing, screening, interviewing, assessing, and hiring of applicants. The goal is to identify key candidates from a wide pool of applicants that meet the minimum requirements set by a client or employer, moving from one step of the hiring process to the next as quickly as possible to fill positions quickly and efficiently.
With the average cost of a bad hire at $15,000 to $17,000 on average, businesses are pressured to make the best hiring decisions while accelerating their time-to-hire. However, recruitment is a process that requires many resources, expertise, and industry knowledge, which many organizations have limited access to. This helped fuel the increased demand for RPO or recruitment services, with an impressive 16.1% compound annual growth rate or CAGR, much higher than the overall CAGR of the global BPO industry at 9.6%.
RPO companies act as recruiters for companies, bringing their recruitment process outsourcing industry expertise, providing efficiency and flexibility, and most importantly, improving hiring outcomes with specialized HR staffing solutions. While the recruitment process can be as detailed as can be, below are the main tasks and roles that an RPO company performs for its clients or partner companies.
The primary reason why people love outsourcing recruitment to the Philippines is for cost savings. The country has significantly lower labor costs than developed countries like the United States, United Kingdom, and Australia. By leveraging this, companies can reduce operational costs by up to 70%, allowing them to maximize their return on investment.
Speaking of developed countries, the US, UK, and AU are English-speaking countries. This means that they prefer to outsource to other countries that speak their language for easier communication and better collaboration. As the third largest English-speaking nation in the world, with the second best English comprehension in all of Asia, the Philippines is easily a top choice when choosing RPO companies to work with.
And did we mention that the Philippines has a 97% literacy rate? That’s much higher than the global literacy rate of 87.36%, meaning there’s a large pool of skilled workers in the country with different skills and expertise. By outsourcing to the Philippines, global companies get the opportunity to access specialized talent like recruitment, enhancing their operations and improving hiring outcomes.
Another reason why companies love Philippine RPO companies is because the Philippines has a long history of providing best-in-class outsourcing services. With a long history of outsourcing in the Philippines, companies have more confidence in outsourcing.
When weighing the pros and cons of outsourcing HR and evaluating outsourcing partners in the Philippines , many global companies come to the conclusion that having expert recruitment firms handle their hiring operations is the best choice.
But with over 800 BPO companies in the Philippines, one can easily get lost when finding the right partner to handle their recruitment needs. For those wondering about how to outsource HR services to the Philippines, we’re here to help you. We’ve compiled a list of the top ten RPO companies in the Philippines so you can choose the perfect RPO company that meets your needs!
KDCI Outsourcing, established in 2011, is a versatile BPO company based in the Philippines, offering an array of BPO services, including creative design, marketing, and back-office support.
As one of the top recruitment process outsourcing companies in the Philippines, their recruitment outsourcing services streamline the entire recruitment process, handling everything from job marketing and applicant tracking to interview coordination and onboarding support. This outsourcing provider primarily serves SMEs and large enterprises across diverse sectors like e-commerce, finance, healthcare, and technology, seeking efficient and cost-effective recruitment solutions.
Founded in 2008, PSG Global Solutions has made a name for itself as a prominent RPO provider in the Philippines, specializing in high-quality recruitment process outsourcing services for businesses worldwide. Their end-to-end RPO services include talent sourcing, candidate screening, interview scheduling, and compliance management, all enhanced by advanced technologies and data-driven strategies. The RPO provider targets multinational companies and staffing agencies across various sectors, such as IT, healthcare, finance, and engineering, providing scalable and efficient recruitment outsourcing solutions.
Asia Select, a trusted HR solutions provider since 1997, is renowned for its expertise in executive search and talent management in the Philippines. Offering comprehensive RPO services, Asia Select manages the entire recruitment lifecycle, from talent acquisition and candidate engagement to onboarding, leveraging extensive industry knowledge and networks to find the best candidates. Their recruitment process outsourcing services cater to organizations of all sizes, particularly in the banking, finance, manufacturing, and retail sectors, seeking specialized and executive-level talent.
Established in 2000, Q2 HR Solutions is a leading HR and recruitment solutions provider known for innovative HR practices and a client-centric approach. Their tailored RPO services include workforce planning, talent sourcing, recruitment administration, and employee onboarding, all designed to improve hiring efficiency and reduce recruitment costs. The RPO company serves local and international companies in various industries, such as healthcare, IT, BPO, and retail, that are looking for effective recruitment strategies and workforce solutions.
Sysgen RPO, founded in 1991, specializes in IT and engineering talent acquisition in the Philippines. Their comprehensive RPO services cover job posting, candidate sourcing, resume screening, interview coordination, and background checks, focusing on delivering top-tier technical talent to their clients. The primary target market of this recruitment process outsourcing company includes IT and engineering firms, both locally and internationally, seeking specialized technical talent and efficient recruitment processes.
24-Hour HR Process Outsourcing is known for quick and efficient HR services in the Philippines. Their recruitment process outsourcing services include 24/7 recruitment support, candidate sourcing, interview scheduling, and onboarding assistance, emphasizing speed and efficiency to meet urgent hiring needs. Their offerings cater to businesses of all sizes across various industries, particularly those with high-volume recruitment needs and tight hiring timelines.
RPO Plus stands out as a Philippine-based RPO firm known for its client-focused approach and customized recruitment solutions. Offering a wide range of RPO solutions, including talent sourcing, candidate engagement, recruitment marketing, and onboarding support, they tailor their BPO services to meet specific recruitment needs. The recruitment outsourcing company serves small to large enterprises across different sectors, including IT, healthcare, finance, and manufacturing, looking for personalized and efficient recruitment solutions.
RPO Philippines is dedicated to offering high-quality analytics, marketing management, social media management, SEO, web development, and recruitment services in the country. Their RPO services focus on delivering customized recruitment solutions that meet the unique needs of their clients, who are looking for effective recruitment strategies and best practices to supercharge their business.
ANS RPO Solutions, a Philippine-based company, is recognized for its expertise in recruitment and talent acquisition. Providing comprehensive RPO services such as talent sourcing, candidate screening, interview management, and onboarding, this outsourcing provider uses advanced recruitment technologies and methodologies to enhance the hiring process. They cater to local and international companies across different industries seeking efficient and effective recruitment solutions.
InCorp Global Talent Solutions, originally known as KC Global Talent Solutions, is a leading RPO provider in the Philippines. This outsourcing provider offers a comprehensive range of recruitment and HR consulting services, including executive search, payroll processing, and staff leasing. Their end-to-end RPO services encompass job marketing, talent sourcing, candidate screening, interview scheduling, and onboarding support, ensuring a streamlined hiring process. This RPO service company caters to various industries, such as IT, finance, healthcare, and engineering, providing tailored and efficient recruitment solutions for both local and international clients.
With numerous recruitment process outsourcing benefits, it’s no wonder RPO is one of the fastest-growing segments in the global BPO market. Due to the rising cost of bad hires and global staffing shortages, companies are pressed to find great people that fit their roles to maximize engagement and productivity while minimizing turnover. That's why working with a reliable RPO partner is the most efficient and cost-effective solution.
At KDCI Outsourcing, we understand the role of recruitment in the overall operations of organizations. That’s why we built our foundations on strong recruitment, using hiring best practices to source, hire, and train the best people to support global brands. Interested in recruitment process outsourcing in the Philippines? We’ll build you an offshore team of recruitment specialists with the experience and skills you need.
Learn more about the benefits of RPO and HR outsourcing services. Contact us today!
According to the Philippine Statistics Authority (PSA) — as cited in the Technical Education and Skills Development Authority’s (TESDA) “Labor Market Information” — there are 851 registered BPOs in the Philippines, offering various services like RPO, KPO, and BPO seat leasing among others. As business process outsourcing in the Philippines grows, it can be increasingly difficult for owners of small and medium-sized enterprises (SMEs) like you to find a BPO company that can understand and meet your needs.
In this guide, we’ll walk you through the best BPO companies in the Philippines, selected based on the most common business activities to outsource to the Philippines, specifically customer service, web development, and graphic design.
Customer service is one of the most in-demand functions of small to medium businesses, making it the most commonly outsourced function. For those looking for an offshore customer support team, here are the best BPO companies to consider.
KDCI Outsourcing — a Philippine BPO company based in Ortigas, Pasig — specializes in building a team of offshore customer service agents depending on the unique needs of the business. This Philippine outsourcing company will take care of all your customer support outsourcing needs, from finding, training, and certifying the right talents for your brand, to providing managed operations for quality assurance.
Their main selling point is understanding and catering to your business needs, so they can provide you with the right resources, whether it’s only one customer service agent or a full team — complete with a dedicated account manager who can work at the timezone and support channel of your choice.
We recommend partnering with KDCI Outsourcing if you’re a small to medium-sized enterprise that values flexibility and scalability. They’re also one of the best Philippine BPO companies to partner with in the outsourcing industry if the nature of your business involves having unpredictable customer service demands.
Concentrix is a global BPO company with offices around Metro Manila. With the integration of AI and the latest technologies, their goal is to equip businesses with a game-changing customer journey through their customer experience (CX) solutions.
Here are some of the customer support solutions offered by Concentrix, each designed to deliver an exceptional customer experience:
Concentrix’s customer support services cater more to large enterprises with a large market base and a high volume of customer calls per day. You’ll benefit from partnering with this offshore outsourcing company if you’re, for example, a retail store with multiple branches, a SaaS company with multiple clients, and the like.
ManilaPros is another Philippine outsourcing firm based in Ortigas, Pasig. Their main offerings center on providing five-star customer care for retailers. They are a full-service company, so after assessing your customer service needs, they’ll be the ones to find the right talents and provide on-brand training and certification for qualified agents.
This BPO firm will also provide you with a dedicated account manager who will oversee your customer service operations and ensure that quality standards are met. Most importantly, they offer valuable insights to help you improve not only your customer service but also your products and/or services.
You should partner with ManilaPros if you’re a retailer who wants to free up time and resources but still meet your customer service demands. We highly recommend this BPO provider for risk-averse brands as they offer a 14-day money-back guarantee.
Web development and general IT-related services are also commonly outsourced to the Philippines, especially by businesses needing a strong online presence. Below are the top Philippine BPO companies you should consider when outsourcing your web development needs.
Sourcefit, a Philippine outsourcing company based in Quezon City, offers web development outsourcing services. They can provide experienced web developers, whether it’s for one project or a fully dedicated offshore team.
By partnering with this BPO firm, you can work with developers who are knowledgeable in multiple programming languages, including but not limited to Java, PHP, ASP, and Ruby. They will also be the ones to provide the staff with the necessary tools and applications.
Sourcefit is one of the best outsourcing companies if you want a scalable web development team in the Philippines since the outsourcing firm offers both hourly and monthly rates, with the amount depending on the level of expertise you need.
Outsourced, located in Quezon City, specializes in hiring a full-time and dedicated team of offshore staff for businesses. They can provide you with full-time web developers who can either be home-based or office-based, depending on your requirements.
Some of the capabilities of Outsourced’s web developers include being able to build and program a functional website while maintaining a cost-effective service. This Philippine outsourcing company will be a good fit for businesses with long-term web development needs since the company only provides a full team.
KDCI Outsourcing, with its custom outsourcing solutions, can build a team of web developers for you. Depending on your business needs, they can cater to both project-based and long-term contracts.
With KDCI Outsourcing, you can take advantage of the company’s web development services, such as front-end development, WordPress development, and website maintenance and administration.
Considering its diversity, you can expect a more nuanced web development outsourcing service, covering everything from design, development, hosting, and overall maintenance of a fully functioning, secure, and effective website.
Businesses with custom web development needs will benefit the most from partnering with KDCI Outsourcing.
When looking for a BPO company that specializes in graphic design, you have to be more particular since you have to ensure that their designs are consistent with your brand. Here are some of the top-rated graphic design firms in the Philippines.
BruntWork, a Makati-based BPO firm, offers a wide range of graphic design solutions, including designs for logos, brochures, packaging, business cards, illustrations, and social media.
With expertise in advanced graphic design tools like Adobe Photoshop, Figma, Procreate, and Canva, their designers are capable of catering to small to big projects. The outsourcing firm also guarantees ongoing support and maintenance to ensure that your expectations are met.
By working with BruntWork, you’ll get access to a large pool of graphic designers in their team. You are free to choose a specific designer for your project, depending on their portfolio and fortes.
With a history of providing graphic design services for famous brands like Adidas, Tiffany & Co., and Dell, KDCI Outsourcing is one of the most trusted BPO companies for hiring the best graphic designers. They also offer comprehensive design services in the Philippines. Apart from graphic design, KDCI Outsourcing also specializes in multimedia, presentation and print design, UX/UI, and product photo editing.
But what sets KDCI Outsourcing apart is their ability to customize outsourcing services based on your unique requirements. You can trust them to find you a highly capable designer or build you a team of designers. Businesses that experience changing business objectives or fluctuating design demands should consider working with KDCI Outsourcing.
Qadra Studio is a BPO company located in Muntinlupa. They specialize in providing web design and graphic design outsourcing services.
For graphic design, they offer services for flyers, newsletters, social media posts, brochures, web images, t-shirts, and more. This versatility, along with Qadra’s focus on branding, makes them a perfect fit for e-commerce stores that want to maximize their online presence.
As the world becomes more digital, there’s been an increase in demand for e-commerce services, with more and more companies looking to the BPO industry to outsource e-commerce operations like product information management, product photo editing, and product copywriting. Below are our top Philippine BPO companies for e-commerce outsourcing.
KDCI Outsourcing offers a wide range of targeted e-commerce services, including product information management, content moderation, graphic design, customer support, and back-office solutions.
KDCI Outsourcing’s strength lies in their ability to build offshore e-commerce operations teams that fit the client’s unique requirements to enhance online presence and streamline operations.
With a portfolio of successful e-commerce projects that focus on graphic design, digital marketing, and back-office support, this offshore outsourcing company is an ideal choice for e-commerce businesses looking to enhance their online presence and streamline operations.
Invensis is a distinguished BPO company with over 23 years of experience in e-commerce support services. The company specializes in supporting back-office needs for order processing, product data entry, customer support, photo editing, catalog management, and accounting.
The hallmark of Invensis lies in their ability to customize services to perfectly suit the distinctive requirements of e-commerce businesses. This ensures that every in-house process receives the precise enhancements needed for a multifold increase in operational efficiency. The result? A guaranteed boost in sales and more time to dedicate to core activities. All these make Invensis the best BPO company in the Philippines for outsourcing e-commerce support needs.
TaskUs is an outsourcing company offering outsourcing solutions catered towards e-commerce. Some of their services include multilingual customer support, digital marketing, back office management, and content moderation.
They’re a great e-commerce BPO provider because they have a proven track record in delivering exceptional customer support and operational solutions that drive growth and improve customer satisfaction for e-commerce platforms.
When evaluating potential outsourcing partners in the Philippines, you need to consider several factors, such as the quality of service, the company’s reputation, and their ability to support your business objectives. But with so many BPO companies with onshore and offshore options, finding the best BPO in the Philippines to satisfy your needs can be a huge challenge.
To narrow down your options, find a Philippine BPO company that offers flexibility. A flexible partner like KDCI Outsourcing can adapt to your specific needs, offering tailored solutions, no matter the business operation you plan on outsourcing.
At KDCI Outsourcing, we’ll build a custom offshore team that will not only deliver amazing work but also satisfy your specific requirements. We offer a wide range of services, including customer service, digital marketing, graphic design, and more. Contact us to help you power through your business goals!
A mortgage loan processor is a bridge — or a middleman — that connects the borrower, mortgage loan officer, and mortgage underwriter. Without this middleman, loan processing crumbles, causing delays and haphazard document reviews and verification as the loan officer or an in-house staff takes care of the workload. All of which are tedious and require a high level of focus and meticulousness.
By hiring or outsourcing to a loan processor, your loan officer’s day-to-day workload becomes more manageable, improving overall productivity and streamlining a borrower’s mortgage loan application. To help you make an informed decision on your next hiring venture, this article takes a deep dive into the inner workings of a mortgage loan processor. We also included a guide on how to write a mortgage loan processor job description.
Just as a loan mortgage application involves a lot of steps, there are also loan professionals involved in ensuring the success of one’s application. These professionals are the mortgage loan processor, loan officer, and loan underwriter. While all help loan applicants close in on their dream home, let’s learn the different roles of each one below.
A loan officer is a loan applicant’s point of contact. Loan officers boast in-depth knowledge of student loans, mortgage loans, and the like to educate and advise applicants on the best type of loan based on their eligibility, goals, and needs.
They also help individuals get up to speed with their financial institution’s loan application process. In addition, loan officers prepare, gather, and submit all paperwork to a mortgage loan processor.
From income tax returns and W-2 forms to bank statements and asset statements, these documents are concrete proof of an applicant’s financial capacity to repay their mortgage. For new applicants especially, organizing everything can be overwhelming. This is where a mortgage loan processor shines.
Mortgage loan processors assist loan applicants get their paperwork in order, compiling all required documents for the loan underwriter to review. On top of reviewing credit reports, they also assist mortgage applicants in monitoring their application deadlines to avoid late fees.
A loan underwriter has the final say in the loan application process. They meticulously review an applicant’s credit history, financial documents, debt-to-income (DTI) ratio, and cash flows to determine their risk level. Using an underwriting program, a loan underwriter can gauge whether a potential borrower is reliable and financially stable enough to repay their loan in due time. Otherwise, the application will be denied.
Mortgage loan processors mostly handle the meticulous side of the mortgage loan application process, particularly verifying submitted documents, reviewing credit scores, and monitoring deadlines to ensure a successful closing. Here’s an in-depth look at the job responsibilities of a mortgage loan processor:
A borrower’s credit report sheds light on their financial habits. Mortgage loan processors carefully review an applicant’s history of late or missed payments and other financial information. This way, they know whether a borrower can pay their present and future dues on time. If necessary, they can request the applicant to provide a letter of explanation.
This is the primary responsibility of a mortgage loan processor. After the mortgage loan officer hands in an applicant’s financial documents, the loan processor ensures that all the necessary paperwork has been submitted.
Next, the loan processor thoroughly verifies the accuracy of the information provided in the documents, including their social security number, employment status and history, and credit score.
The mortgage processor may also contact the loan applicant to supply missing information, or request a written proof of employment verification from the borrower’s employer — if required by the underwriter.
When appraising a home, the mortgage loan processor works with a professional appraiser to estimate the value of a home based on the property’s condition, size, amenities, location, and many other factors. From here, the appraiser can gauge whether the home’s value matches the loan amount. The loan processor also schedules title searches with an attorney, title company, or abstractors for ownership claims or existing outstanding issues, such as unpaid property taxes or debts.
From searching to appraising a home, mortgage applications follow a timeline, and it’s up to the loan processor to ensure that the borrower can close in on a home within the deadline. Hence, the mortgage loan processor communicates with the borrower on important submission dates to avoid extension fees and ensure a smooth mortgage application process.
The mortgage loan processor and loan underwriter finalize the borrower’s mortgage application for the latter’s final approval, with both parties addressing any discrepancies, typos, or pending action items in the application.
After the mortgage loan underwriter approves the mortgage, the mortgage loan processor schedules the much-awaited closing day with a title company to verify the applicant’s required downpayment, calculate closing costs, and prepare the closing document.
Hiring a mortgage loan processor is your best decision for your financial institution. Knowing the minimum education and professional qualifications is key to ensuring your new hire has ample knowledge of loan processing.
A high school diploma is often enough to work as a mortgage loan processor. However, for some financial institutions, a bachelor’s degree in business administration or equivalent is a plus as it prepares students for a strong finance background and makes the transition to loan processing easier.
Certification programs are great for upskilling. They help solidify an individual’s knowledge of loan processing and regulations, improve their proficiency in using loan processing programs, and equip them with skills that enable them to tackle complex mortgage cases.
On top of a bachelor’s degree, financial institutions also see candidates who completed a certification program as an asset, increasing an applicant’s prospect of landing a loan processing job.
This depends on the location. For example, in many states in the US, a license is necessary. Hence, mortgage businesses need to do their research before hiring a mortgage loan processor.
A loan processor can get work experience in banks, mortgage companies, or financial institutions, where they can learn new skills, gain first-hand experience processing mortgages, and collaborate with a mortgage loan underwriter. Entry-level loan processors can start as loan processing assistants.
Mortgage processors work not just with financial documents but also with people. Before writing a job description for mortgage loan processor, take note of the following offshore staff soft skills your ideal candidate must possess:
Loan processing entails perusing every financial document with a fine-toothed comb. There’s no room for errors and inaccuracies, as even the simplest mistake can delay or compromise the borrower’s mortgage application.
This affects the overall reliability of the processor and the institutions’ application process. To avoid potential disruptions in mortgage applications, the loan processor must ensure that all paperwork is error-free before handing it to the mortgage loan underwriter.
Processing loans is not a solitary job, and social skills are a bare minimum in the mortgage industry. By establishing good professional relationships, mortgage loan processors can effectively collaborate with applicants, loan underwriters, and other stakeholders. This helps speed up a borrower’s loan application process and minimize conflicts between involved parties.
Another aspect of interpersonal skills is cultural awareness, which is handy when working with borrowers from different socio-cultural backgrounds. Because clients of various ethnicities have different consumer behaviors, mortgage loan processors must provide a culturally nuanced mortgage processing experience to establish rapport and maintain professionalism.
Mountains of paperwork are not an excuse for missing a deadline. A reliable mortgage processor manages their time well, maintaining optimal productivity and accuracy while juggling multiple workloads so the loan application can move forward without further delay. This enables a faster closing of a new home, improving borrower satisfaction.
Speed and efficiency are everything. The Digital Banking Reporting reported that abandoning rates skyrocket to 60% or more if applying for a loan takes over five minutes of a person’s time. When loan processors familiarize themselves with AI and automation to boost operational efficiency, they can improve their career prospects and stay competitive in the lending industry.
Mastering new or never-before-used loan processing programs is key to success, too, making open-minded, tech-savvy mortgage loan processors highly coveted by employers.
Your mortgage loan processor job description generally includes the objectives, key responsibilities of the role, preferred qualifications, and a list of benefits. Whether you’re outsourcing to the best Philippine BPO companies, or hiring a mortgage processor straight from a freelance or job search platform, here’s how to write a solid mortgage loan processor job description that attracts potential candidates.
You can’t write a mortgage loan processor job description without conducting a job analysis. This process helps HR staff identify and analyze job-related information — such as qualifications, responsibilities, and skills — to guide hiring decisions and manage employee performance.
Observe or interview your in-house mortgage loan processors. How are they performing their tasks? What is their highest educational attainment? Do your loan processors complete certification programs? You can hand out questionnaires containing questions on your loan processors’ competencies, interpersonal relationships, and many more.
After gathering information, validate your data and present your findings to the HR or upper management, so you can begin drafting a mortgage loan processor job description based on those findings.
A job title must encapsulate the experience level and include the country acronym and employment type to attract the right candidates. Instead of “Mortgage Loan Processor,” consider using “Full-Time Entry-Level Mortgage Loan Processor — US Mortgage Company” or “Part-Time Senior Loan Processor for AU Client.” This way, candidates with experience working for American or Australian clients can apply for the role.
Begin with a brief, engaging introduction of your mortgage company, highlighting its core values, mission, and vision. You can include a brief overview of the role and close this section with why a candidate should work for you. Keep this section short and sweet, around three to four sentences.
Salary is another factor when applying for a loan processor job. However, this is a double-edged sword, as it can tempt desperate candidates to apply for the role just to earn a large paycheck without the skills and qualifications to back them up. While establishing salary expectations in a mortgage loan processor job description is debatable, it’s best to avoid overpromising and underdelivering applicants.
To answer your question, “what are the duties of a mortgage loan processor,” you should look no further than the data from your job analysis. Job responsibilities should neither be too long nor too short, such that they become too vague and lack specific details. When writing the duties of a mortgage loan processor, always begin the sentence with an action word. Here are two examples:
For the qualifications, include the following details:
Again, be specific. Identify which skills and qualifications are non-negotiables, and which ones are bonuses. But don’t make a lengthy list of job qualifications, as adding too many can throw off candidates.
This is your last chance to draw in potential candidates with company benefits, including performance-based bonuses, flexible working hours, permanent WFH, and paid PTOs. No need to include all benefits, so include the ones that you think are essential for most applicants.
The mortgage industry is as dynamic as most industries today. This is thanks to the adoption of powerful technologies and inevitable changes in local regulations. To be successful in the industry, one must be efficient. And what better way to be efficient than outsourcing mortgage loan processing?
Outsourcing to the Philippines is not only cheaper. The country is also more culturally aligned with Western values considering the number of highly educated, English-proficient mortgage loan processors in the workforce.
At KDCI, we offer high-quality, cost-effective loan processing and other property management services. Our offshore mortgage processor team values excellence, reviewing multiple financial documents with careful precision and bolstering loan processing efficiency to help applicants close in on their new homes within the deadline.
Contact us now, and let’s help you grow your mortgage business!
Property management is a dynamic field, constantly ever-evolving to encourage property management businesses to keep up with the times. From property managers to property management virtual assistants, there are a lot of people involved in keeping your business up and running. While virtual assistants are in charge of administrative and marketing tasks, property management accountants handle the finances.
However, the job of a property management accountant is not confined to accounting and finance. They are collaborators too, often partnering with real estate agents, property owners, external auditors, and other key stakeholders in the real estate industry. Let’s explore the day-to-day duties of a property accountant — and for companies looking to hire one — we also included a dedicated section on the essential skills of this profession.
A property accountant is a real estate accounting professional who works for a property investor. Occasionally, property accountants are employed by property management companies or real estate outsourcing agencies. Apart from their finance and accounting backgrounds, they also excel in the legalities of the real estate industry.
From budgeting to preparing financial reports, a property accountant’s responsibilities are a valuable asset for ensuring the legal and financial integrity of your real estate business. Below, let’s explore the most common job responsibilities of a property accountant.
Auditing refers to the yearly review and verification of balance sheets and other financial statements. By auditing financial reports, companies can prevent fraud, ensure accuracy, and maintain legal compliance — allowing business owners to uphold themselves to high accounting standards.
In the real estate industry, property accountants perform audits to build trust. For example, they can verify tenants’ balances to reduce cases of underpayment and overpayment. Their duties also extend to reviewing maintenance and utility expenses and checking the authenticity of receipts, invoices, bank confirmation documents, and other pertinent paperwork.
Budgets are the strategic financial plan of a business. Without a clear budget, business owners can’t execute goals or targets within the quarter or fiscal year. That’s where a property accountant comes in.
Property accountants leverage their knowledge of the local economy, real estate trends, and their company’s historical financial data to craft realistic annual or quarterly budgets that forecast potential income and unforeseen expenses due to maintenance or staffing issues.
Because your property management accountant keeps track of your property management company’s financial performance, they can ensure your business’s short- and long-term profitability even amidst different economic situations.
Financial reporting and analysis are like the “performance review” of your business. Cash flow statements, income statements, and balance sheets comprise the bulk of financial reports, with Management’s Discussion and Analysis (MD&A) thrown into the mix for additional financial insights.
When handled by a competent property accounting professional, they can shed light on your property management business’s current financial performance — basing their analysis on raw data from balance sheets and other financial documents. Through these data-driven insights, you and your property management can make sound decisions to drive profit and sustainability while minimizing risks.
Final tracking is a business practice referring to the regular monitoring of expenses. As expected, failure to track finances inevitably sets your business up for poor growth and success. Since this task involves handling financial data from receipts and invoices, keen accuracy and attention to detail are key.
With a reliable property management accountant, they can keep tabs and record every transaction — from utility bill payments to rental fees — without fail. Delays in payment are also confirmed and addressed, preventing financial discrepancies. As a result, your real estate accountant can optimize costs, prevent fraudulent financial transactions, build financial trust among tenants, and spot new business opportunities.
Lease analysis is one of the most important tasks in the real estate industry. It involves not just understanding the financial and operational impact of a lease, but also analyzing and reviewing the nuances of the terms and conditions of a leasing agreement.
Property management accountants play a big role in lease analysis, optimizing expenses and driving investment revenue to property owners and landlords. Risk factors such as environmental hazards and economic factors are also considered, so your property accountant can anticipate dips in leasing value and tenant satisfaction.
Compliance with local real estate laws makes for a successful property management business. The legal side of real estate is complex, requiring careful perusal to minimize legal disputes and financial risks.
As mentioned earlier, a property accounting professional is well-versed in this department. They understand the intricacies of real estate laws, so your property management business can preserve its integrity and meet accounting and industry standards.
With the inevitability of amendments in legal frameworks, your property management accounting staff can keep abreast of such changes to ensure your real estate business stays relevant and compliant with local regulations now and in the future.
Before drafting a winning property accountant job description, you must understand the professional and educational qualifications that make up the best property accounting professional. Let’s check them out below.
A property accounting professional must — first and foremost — possess a bachelor’s degree in accounting or a related degree. While a master’s degree is a plus, a college degree is often enough to enter the property accountancy field.
Regardless of a property management accounting professional’s highest education level, they boast extensive knowledge of taxation laws, generally accepted accounting principles (GAAP), International Financial Reporting Standards (IFRS), and financial analysis and management. Because real estate is a fast-paced industry, a property accountant must continuously upskill and learn current market trends.
Ideally, a property accountant must be a Certified Public Accountant (CPA). This credential is only awarded to individuals who pass the CPA licensure exam, which covers key finance and accounting principles and subjects. A CPA license ensures the marketability of a property management accountant, making them well-sought-after by companies. A property accountant can be a Chartered Accountant (CA), too.
Licenses and certifications are not just for show, though. These accolades represent the dedication of an accountant to their professional growth. By opting for licensed property management accountants, you’re getting a hardworking professional who’s committed to the success of your property management company.
Education, certifications, and professional experiences go hand in hand. More often than not, accountants have their first foray into accountancy through internships. After earning a bachelor’s degree, the newly graduated individual applies for entry-level property accountant positions in a real estate company.
This allows the accountant to gain first-hand knowledge of property management and the real estate industry, further honing their skills and gaining relevant work experience. As they earn more and learn new, their marketability in the job market increases, giving them leverage in applying for positions with higher pay and better career growth.
Financial management and auditing skills are not enough. In order for a property accountant to be successful in the industry, their soft skills must be the same caliber as their hard skills. Be sure to include the following skills as you continue drafting a solid property management accountant job description.
Nowadays, communication skills are the bare minimum. Property management accountants communicate with property investors, property owners, and other real estate professionals through writing and speaking.
Through effective communication, accountants can articulately present financial reports and analyses in a way that is easy to digest for their colleagues and stakeholders — who may or may not have a background in finance or accountancy.
Every day, property accountants deal with data from financial records. Strong problem-solving and analytical skills — combined with ample knowledge of taxation laws and other legal frameworks — help accountants identify patterns and glean insights to produce comprehensive reports that turn data into business strategies to encourage growth and reduce financial risk.
Property management accounting professionals also tap into their creative side to formulate out-of-the-box solutions and analyses, helping real estate businesses push the boundaries of what is currently possible.
In real estate, time waits for no one, and deadlines are always at bay. Hence, property accountants simultaneously work on multiple tasks, dividing their day into time blocks to maximize productivity during working hours. By leveraging automation technologies and calendar tools, property accountants can meet submission deadlines for audits and financial reports.
We all make mistakes. An incorrect entry here, a duplicate income statement record there. Such mistakes may be minor to some — but in the real estate and accounting industries — these errors could spell trouble for your business. Fortunately, if spotted, accounting errors can be easily rectified.
With the help of a property accountant and the right accounting software, the likelihood of committing and seeing accounting errors becomes slimmer. However, it’s important to differentiate accounting errors from fraud. While the former is unintentional, the latter is committed with the intention to manipulate or hide financial records to show that the business is financially healthy and performing well.
Upholding good work ethics is a skill in itself. In accountancy, maintaining confidentiality means a property management accountant is responsible for the non-disclosure of sensitive personal and financial information.
This shows that the professional complies with their local accounting code of ethics not just through words, but also through actions. When you trust your property accountant, you can count on them to handle and safeguard personal data from competitors or cybercriminals.
The benefits of confidentiality also trickle down to your clients. This means they have enough peace of mind to trust your business to collect and store their personal information. When hiring a property accountant, look for candidates who have zero history of fraud and breaches in confidentiality.
Modern accountancy is grounded in data analytics, automation, and AI. That’s why technology is an accountant’s best friend. Because technology is intertwined with our lives, there’s all the more reason to expect a high level of software proficiency among accounting professionals. Right now, there are tons of accounting and bookkeeping software for property accountants.
These programs employ data consolidation, automation, and other advanced technologies to organize data, minimize errors caused by manual input, and speed up accounting processes.
Whether an accountant is an entry-level professional or a senior property accountant, tech proficiency and literacy pave the way for better career opportunities.
To employers like you, a property accountant’s drive to improve their tech skills is a giveaway that they value life-long learning and position themselves as flexible accounting professionals in the real estate industry.
A property accountant is as vital as any other position in the real industry. Not only do property management accountants prepare finance reports and audit financial statements, but they also aid in legal compliance, uphold integrity, and offer strategic yet creative solutions.
Moreover, property accountants take pride in their educational and professional backgrounds, with their licenses and certifications serving as their crowning glory. However, hiring the right one is a hurdle every real estate business owner must overcome.
Today, employers are overwhelmed with a sea of property accountants competing for the role. While education and certifications get an accountant’s foot in the door, mindset and soft skills are what make employers choose them over other candidates. If you don’t want the tedium of hiring a property accountant from a freelance platform, we recommend outsourcing accounting and bookkeeping to the Philippines.
At KDCI Outsourcing, we provide personalized outsourcing solutions to property management companies looking to empower their accounting department. Our recruitment team carefully vets candidates, basing our assessment not just on their education and work experience, but also their soft skills and compatibility with your team’s values.
After KDCI Outsourcing shortlists candidates, we conduct training sessions to help them learn the ropes of your business’s preferred accounting software. Whether your company uses Wave Accounting or Zoho Books, we make sure our team of property accountants demonstrate a satisfactory level of proficiency in your software for hassle-free onboarding.
Ready to up your real estate game with KDCI Outsourcing? Contact us now!
The difference between a good website and an amazing one is impeccable web design. This means that more than just having aesthetically pleasing visuals, you’re also considering the user experience and how they would best find value from the website.
All companies want an amazing and responsive website, but the problem here is finding reliable web design development companies that can deliver the quality you expect while still being cost-effective. This is why brands choose to outsource web design projects to web design companies in countries like the Philippines, where operations costs are significantly lower.
To help you find the right web development agency to handle your web design, we’ve compiled a list of the top 10 web design companies in the Philippines based on their existing client reviews and reputation in the industry.
Alternatively, if you need assistance with software development, check out our list of the top offshore development companies.
KDCI is an outsourcing company with a proven track record of providing outstanding web design to global brands in various industries for over 13 years. They specialize in building customized web design solutions and are known for building great websites that are tailored to their client’s unique needs and requirements.
As the best web design company, KDCI offers versatile and comprehensive website development and design solutions, including UX/UI design, e-commerce websites, and corporate portals. Their approach to design involves extensive collaboration to understand your needs, planning and wireframes, design for development, and optimization for superior search engine optimization (SEO).
With the company’s focus on user experience, brand consistency, and conversion optimization, KDCI is an excellent choice for businesses requiring customizable solutions with the options for project-based contracts, retainers, or building their offshore web design and web developer team.
Miyens — renowned for its expertise in web development — excels in delivering customized web development services that address the diverse needs of its clients. This web development agency emphasizes creating user-friendly and visually striking designs that not only captivate users but also drive engagement and conversions.
The innovative approach of this website development company integrates creativity with cutting-edge technology. This is evident in their portfolio, which showcases a wide range of web design services. Additionally, this web design company also extends its proficiency to interactive solutions and digital online marketing, further enhancing its offering to clients looking for comprehensive digital strategies.
Startups, small to medium-sized businesses, e-commerce platforms, and companies seeking to establish or enhance their digital presence would greatly benefit from outsourcing web design and web development services to Miyens. Their ability to create customized, user-friendly, and visually appealing web designs is particularly advantageous for businesses looking to stand out in a competitive online marketplace.
i-Build.PH is a web development company that excels in creating websites that are not only robust and scalable but also finely tuned for SEO. The expertise of this Philippine web development company extends to crafting responsive web designs that merge aesthetic appeal with practical functionality. This approach ensures that the client's business website is visually engaging and optimized for a superior user experience.
Additionally, the company’s integration of SEO practices in web development positions their clients' websites for better online visibility and reach, making i-Build.PH a top web design agency in the Philippines for businesses looking to strengthen their digital footprint.
Highlighting the company's ability to deliver high-quality web development and SEO services, i-Build.PH is a good web design service provider for businesses that rely on online visibility and search engine rankings, such as e-commerce stores, content-driven platforms, and service providers.
Founded in 2009 and based in Makati, Marvill Web Development is a company grounded in the principle of harnessing the exceptional web development skills of Filipino talent, a resource traditionally sought after by international companies.
Marvill Web Development's portfolio showcases their capability to handle diverse projects across various sectors such as entertainment, education, local government, and private companies. Their services include not just web development, but also CRM, SEO, and integration with microcontrollers. Marvill Web Development’s scope of services showcases their versatility and adaptive approach to the evolving digital landscape.
Marvill Web Development’s versatility, adaptability, and expertise in handling diverse projects make this website development company an ideal choice for businesses across various industries seeking comprehensive web design solutions.
ROC.PH — a digital marketing agency from General Trias, Cavite — offers a comprehensive approach to customized website creation and marketing. This website development service provider specializes in crafting visually striking and functional websites, with a strong focus on optimizing for conversions.
This company’s web development services are particularly beneficial for startups and SMEs, as they balance aesthetics with usability, ensuring a smooth user experience. In addition to web development and graphic design, this digital marketing service provider offers extensive online marketing services, including social media marketing. This holistic strategy in digital marketing helps in building strong relationships between brands and their clients.
Some of the highlights of ROC.PH’s web design services include managed services and integration of social media applications. Businesses seeking top-tier and innovative web design services should turn to ROC.PH as their preferred partner.
DatastiQ, launched in 2018, is a Quezon City-based web design company. They provide a range of services, including web design, content marketing, graphic design, and logo creation. The website design company targets their services primarily toward small businesses, demonstrating a specialized approach in their field.
DatastiQ merges the world of data science with web development. Their unique approach involves using data-driven insights to inform their web design choices, resulting in highly effective and user-centric websites. Apart from design, this web design company also offers hosting services and features like uptime guarantee and daily backups.
This website development company is a good choice for businesses in search of exceptional web design solutions backed by data-driven insights and expertise. DataStiQ excels in creating websites that are visually appealing and optimized for performance and user engagement, making them an excellent choice for businesses that prioritize data-backed design decisions.
Infinity Web Solutions — based in Batangas — is distinguished by its commitment to delivering high-quality yet affordable web design services. They excel in creating websites that are not only visually attractive but also robust in functionality. This makes them particularly suitable for small and medium-sized businesses seeking to enhance their online presence.
Their client-focused approach means they customize each project to align with the specific needs and goals of their clients. This results in a distinctive and effective online identity for each business they work with. Infinity Web Solutions' expertise in balancing aesthetic appeal with practical functionality makes them a valuable ally for businesses aiming to strengthen their digital footprint. Some of the features of Infinity Web Solutions’ web design services include domain setup, email marketing integration, and lead generation.
Businesses seeking reliable and cost-effective web design solutions should consider Infinity Web Solutions as their trusted partner. With a strong track record in delivering high-quality web designs, Infinity Web Solutions offers a budget-friendly option for startups, small businesses, and cost-conscious enterprises.
Soda85 Digital — a creative agency specializing in web design, digital marketing, and branding — has a rich background in offering innovative digital solutions. They have built a strong reputation for their expert team of Filipino developers and designers — who work collaboratively to craft visually stunning, user-friendly, and SEO-optimized websites.
This web design company focuses on creating unique online experiences that embody a brand's identity, ensuring each website resonates with its intended audience. Their history is marked by a commitment to delivering distinctive and memorable web presences for a diverse range of clients. Some of the highlights of Soda85 Digital’s services include SEO, mobile setup, and website strategy formulation.
For businesses seeking cutting-edge web design solutions that prioritize modern aesthetics and functionality, Soda85 Digital is the ideal choice. Soda85 Digital excels in crafting visually striking and highly responsive websites, making this web development agency a preferred partner for businesses that value a strong online presence.
TheCamel Digital Experts, Inc. specializes in offering comprehensive digital solutions, particularly in the field of innovative web design and development. Their expertise is showcased in creating custom websites that are visually attractive and highly functional.
The company serves a wide range of clients, offering scalable and flexible web solutions designed to enhance businesses' online presence and growth. Their approach is tailored to meet the specific needs of each client, ensuring a unique and effective digital footprint.
The web design and web development services of TheCamel Digital Experts, Inc. include features like API integrations, custom widgets, and SEO. They deliver tailor-made website design services that cater to each client’s unique needs, making them an excellent choice for businesses that value customization.
Known for its custom web design services, Starfish Web Design excels in creating unique and user-friendly websites. The team behind this web design service provider blends creativity with technical expertise, focusing on aesthetically pleasing and functionally robust designs.
The company prioritizes understanding a client’s business objectives, which guides their process in crafting websites that truly represent the brand's essence. This customer-oriented approach ensures the delivery of personalized and effective web design service solutions.
Some of the features included in Starfish Web Design’s web design solutions include web hosting, premium templates, and a warranty. Businesses seeking a trusted partner for web design should choose them because of their exceptional expertise and dedication to creating user-centric websites.
The secret to mastering how to outsource web design in the Philippines is partnering with the top website design companies that can understand your needs and unique requirements and provide you with the solution you need.
At KDCI, we specialize in building custom outsourcing solutions that are based on an in-depth understanding of your brand. We’re also experts at building you a team of web designers who are vetted, trained, and can easily adapt to your needs. Whether you’re looking to outsource one project or you’re in need of one designer or a full offshore web design and web developer team, you can trust KDCI to deliver the results and exceed your expectations.
KDCI can help with your web design. Contact us now!
Property management refers to the monitoring and management of real estate properties. Generally speaking, a property manager is responsible for ensuring legal compliance, budgeting, addressing property repairs and maintenance, marketing properties, and handling tenants. While property management promises good networking opportunities and career growth, it comes with its caveats.
According to the National Apartment Association, US property managers cited rude tenants and residents (22%), difficulties plugging off post-office hours and poor mental well-being (16.3%), staffing maintenance (14.3%), and workload management (13.2%) as some of the most prominent challenges they face in their jobs.
To ease the struggles of property managers, real estate businesses must hire a virtual assistant for property management. This article talks about the advantages of a property management virtual assistant, followed by a round-up of the best companies and platforms for hiring one for your property management company.
A property management virtual assistant is a self-employed real estate professional. Working closely with property managers, a property management assistant provides market support, communicates with tenants, and streamlines repetitive administrative tasks.
Basically, all the job responsibilities of a general virtual assistant — albeit sprinkled with real estate-specific tasks. Let’s delve deeper into the perks of hiring a property management VA.
No business can survive without a competent admin team. A property management virtual assistant is experienced in administrative tasks, and they come with the gift of implementing new technologies to simplify said tasks.
With the right property management software, a property management assistant can automate maintenance requests, rent collection, and lease renewal to ensure faster task completion and better tenant satisfaction. Now bearing the brunt of administrative duties, property managers can work on more pressing tasks without compromising their mental health. This potentially creates a better work-life balance and improves employee retention rates.
Good customer service is an indicator of success. When property managers are overwhelmed with customer queries and complaints across all communication channels, the overall efficiency of your real estate business will be compromised.
However — with a team of real estate virtual assistants — they can offer personalized responses to tenant complaints and provide potential clients with comprehensive, informative answers on leasing, rent collection, and renewal policies. In addition, a property management virtual assistant can cover after-hours support and create templates and pre-made responses for a more streamlined customer service experience.
With the prevalence of the gig economy, more professionals are working as freelancers or independent contractors to earn extra income and further their careers without the commitment of a full-time job. Apart from the flexibility of gig work, this set-up also benefits real estate business owners.
Real estate agents can tap into a global talent pool, hiring real estate virtual assistants from the Philippines and other countries with lower labor costs to save on costs while enjoying world-class VA services.
Time zone differences are also blurred. This means an overseas virtual assistant for property management can follow your local time zone schedule and work the mid-shift or graveyard shift to provide real-time virtual assistant support.
Unlike employing full-time in-house employees, hiring a freelancer or outsourcing to the best property management companies in the Philippines is a more cost-effective business strategy. While in-house employees make supervision and face-to-face interactions easier, they are costlier in the long run as property management business owners allocate more resources to office spaces, computers, benefits, and professional development programs.
Unfortunately, in the property management industry, employee turnover is rampant as property managers face long hours and pressure at work. For every quitting property manager, the cost of hiring and training a new property manager adds up. Since freelancers and outsourced real estate VAs work from home, property owners can cut their overhead expenses and provide only the necessary tools for the role.
Additionally, property management professionals have control over the timeframe of the job order. For example, they can indicate in the job description that the gig is only good for six months. This way, a property management business owner can upsize or downsize their virtual assistance team based on workload or demand without the pressure of retaining a real estate VA for the long haul.
Finding a good virtual assistant in the Philippines is one thing. You know what separates an average real estate VA from the best virtual assistant. But knowing where to find a reliable virtual assistant is another story. Below is our roundup of the best companies and websites to hire a property management VA in the Philippines, or elsewhere.
Located in the Philippines, KDCI Outsourcing is one of the best BPO companies with over a decade of experience in the outsourcing industry. With outsourcing services spanning from accounting and finance to property management, the company helps slash 70% of overhead costs, provide much-needed expertise, and optimize processes using technology.
KDCI Outsourcing also prides itself as its client’s partner, enabling an equal partnership between the two parties. This firm does all the heavy lifting of hiring and training property management professionals. Following a meticulous hiring process, KDCI Outsourcing selects candidates based on their educational attainment, relevant working experience, and industry knowledge.
In addition, the candidates are also tested on their customer service and VA skills, including data entry, tenant relations, and lease management. Once hired, a team leader or project coordinator will orient them on your business’s in-house processes and train them on your property management program, allowing for a smooth onboarding process.
Featured in Business Insider, Forbes, and other news platforms, BruntWork is an exemplary outsourcing company with a global client base and freelance team. The company sets and maintains high standards not just for itself but also for its freelancers. Because of BruntWork’s dedication to providing high-quality outsourcing services at a lower cost, it has earned the trust of global brands and garnered well-deserved positive reviews.
BruntWork shines in numerous industries, including virtual assistance for property management. Its scope of property management operations includes legal compliance, rent collection, coordination of maintenance requests, renewal and administration of leases, talent inquiry management, and many more.
Candidates are handpicked and screened by the company’s recruitment team, and you can interview them to ensure you get the best property management VAs for your business. Although Filipinos are fluent in English and share cultural similarities with the West, BrunWork goes the extra mile and trains candidates on Western culture and communication. This way, the VAs can seamlessly integrate and work with your team with little communication lapses.
Property Management Virtual Assistants is a virtual assistance website dedicated to property management. Its services include digital marketing, customer service, tenant relations, sales, tenant relations and onboarding, and more. Quality is the bedrock of Property Management Virtual Assistants. This means only the cream of the crop virtual assistants are hired on the platform, promising clients first-rate property management VA services.
Clients who partner with Property Management Virtual Assistants will undergo an initial consultation to determine their needs. Candidate sourcing can take almost a month, though. While this may be a caveat for some clients, Property Management Virtual Assistants makes up for it by sourcing the best virtual assistant for your property management business.
On top of that, you’ll get a QA specialist, supervisor, and trainer. Essentially, a whole team! This setup promises comprehensive project and performance monitoring, motivating your team to consistently meet the company’s high standards.
VPM Solutions provides property management solutions with the promise of driving scalability, growth, and cost-effectiveness for property management business owners. Since its founding, the company has addressed common operational issues plaguing the real estate industry — from workload-induced stress to poor client relationships.
VPM Solutions works like most freelance platforms. You post a job and wait for applicants, or scout for potential remote staff candidates yourself. You can also opt for the platform’s TalentMatch technology. This feature hastens the sourcing process, limiting your candidate pool to virtual assistants that best match your required qualifications. Best of all, VPM Solutions does not charge a platform fee or additional costs.
Founded by Bob Lachance and George Cortes, Reva Global is a dedicated platform for Filipino virtual assistants who work with clients in the US. The company’s property management virtual assistant services cover lease renewal, lead generation, showing scheduling, and coordination of utilities. Because property management is a rigorous field, Reva Global promises clients a carefully vetted property management assistant team, cost savings, and a healthy work-life balance.
Anequim is a virtual assistance platform established in 2016 by Gwenn and Jeremy Aspen. While some VA websites are aimed at the Filipino market, this platform is reserved for bilingual Mexican professionals.
Partnering with Canada- and US-based clients, Anequim’s virtual property management assistant professionals provide a suite of general and property management-specific VA services. These include appointment setting and scheduling, correspondence preparation, budget preparation, maintenance coordination, and customer service.
Similar to other VA agencies, Anequim hires and onboards a virtual property management assistant for you. The company even goes as far as handling your job posting and orienting candidates on the American Disabilities Act and Fair Housing. Because Anequim values meeting key performance indicators (KPI), do expect coaching sessions from the company — aimed not just at your real estate virtual assistant, but at yourself too!
20four7VA is a virtual assistant website for business owners across the globe. Unsurprisingly, the platform is dominated by Filipino VAs, making it an ideal pick for clients who like working with virtual assistants from the Philippines. Thanks to its rigorous yet fair screening and hiring processes, you can count on 20four7VA to match you with the right virtual assistant.
Although its main selling points center on administrative, business, marketing, and technical virtual assistance, 20four7VA also offers VA services in niche industries such as telehealth and real estate. The platform’s property management virtual assistants can take over not just administrative duties, but also marketing and real estate tasks.
Remote CoWorker is an outsourcing company that is compliant with the Payment Card Industry Data Security Standard (PCI-DSS) and the Health Insurance Portability and Accountability Act (HIPAA). It boasts college-educated, English-proficient virtual assistants and offers top-notch, round-the-clock services to clients in different industries — including real estate, insurance, and hospitality.
Remote CoWorker’s real estate virtual assistant services are aimed at property management companies, real estate agents, brokers, and investors. With a team of virtual assistants for property management by your side, your property leasing needs will be taken care of without delay. An account manager will also monitor your virtual assistants, making outsourcing a win-win situation for you and your VA team.
Take note, however, that Remote CoWorker requires clients to purchase a payment plan before screening candidates.
Established by Stephen Atcheler, ShoreAgents is a BPO company specializing in the real estate industry, covering mortgage processing, property insurance, drafting, architecture outsourcing services, and the like. The company’s property management VAs handle property advertisement, landlord onboarding, lease renewals, tenant screening, and many other routine tasks.
ShoreAgents sources property VAs from various recruitment platforms, such as Facebook groups, databases, LinkedIn ads, and job search websites. From phone screening and English tests to client interviews, the company’s comprehensive recruitment system ensures that all candidates have the potential to be the perfect match for your team.
Virtudesk is a tech-driven virtual assistant company established in 2016. With its high-quality VA services and unwavering desire for growth and innovation, Virtudesk positions itself as a catalyst for client and business success. Virtudesk’s property management VA services include customer service, marketing, administrative support, and prospecting — all are designed to ease your team’s workload and optimize daily property management operations.
We hope this round-up has given you a starting point on where to find a virtual assistant in the Philippines or any part of the world. Don’t limit yourself to our top picks, though. Check out Upwork, Fiverr, OnlineJobs.ph, and LinkedIn for a prospective virtual property management assistant.
KDCI Outsourcing takes the guesswork of screening candidates. With our expert recruitment team, we can source new and experienced VAs so you can build your ideal property management team.
Contact us now, and we look forward to meeting you for a discovery call.
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
