The phrase omnichannel vs multichannel has been thrown out there for two reasons. First, the customer journey is becoming more complex than ever before. And second, businesses are now innovating their approach to meeting customer expectations. Nowadays, omnichannel is the new normal in retail and marketing. But statistics show that 26% of businesses have yet to implement this strategy. Are you one of them? If you’re still undecided about switching from multichannel to omnichannel support, then this blog article will do the job for you to differentiate and weigh omnichannel vs multichannel. Below we highlighted the key differences between the two so you unlock a new way to improve your customer support.
When diving into the topic of omnichannel vs multichannel debate, it is crucial to consider how these strategies shape and define the interaction between a business and its customers Understanding the distinction between omnichannel vs multichannel support is essential in today's competitive business landscape, as it directly impacts customer experience (CX).Omnichannel vs multichannel support, both of this have subtle similarities, which makes them confusing. One of which is they both use multiple channels to communicate with customers. But they have significant distinctions that allow them to perform different roles. So let’s dive deep into their definitions. Multichannel support basically means providing customers multiple channels to contact customer service. Here, customers can choose whichever channel is most convenient for them at any moment. These channels range from voice, text, live chat, email, social media, and more.
Navigating the landscape of modern customer service involves understanding key concepts like omnichannel vs multichannel support. While both omnichannel vs multichannel approaches aim to provide multiple ways for customers to interact with a business, they are distinctly different in how they integrate those interactions. Brands like Samsung, for example, provide a variety of customer support. They offer inquiry resolution assistance through multiple channels, including phone support, SMS, email, chat, and community support. However, it has limitations, particularly in keeping messaging consistent across different channels.If you have a phone call with the voice support team, that person may not be able to access the email you wrote earlier that day. The email support staff also may be unaware of what you discussed with the voice support team.That said, multichannel often leads to a fragmented experience since customers must repeat what they told the first agent to the second agent. To address these limitations, omnichannel was introduced to the marketing world. The focus of omnichannel is to provide an integrated experience across various channels. Here, a consumer cannot only pick the most convenient channel for initiating contact. They can also switch between several channels throughout the same conversation.For instance, customers may reach out to your customer support staff via social media and have their message escalated to a phone conversation without losing any contextual data.
Starbucks and Dunkin Donuts are among the brands that have successfully implemented an omnichannel strategy. They have let customers order using a mobile app designed and launched into their sales and marketing mix in recent years. In a nutshell, omnichannel vs multichannel are not the same. Although omnichannel entails using many channels, the end result is an entirely different consumer experience.
We listed comparative aspects below to help you differentiate omnichannel vs multichannel support. Take note of the following to determine which is better for your customer service.
After having a general understanding of the differences between omnichannel vs multichannel support, ask yourself about what should your marketing strategy be focusing? Is it on the product or your customers? Multichannel support aims to increase the number of channels via which a product may be promoted. If your company is product-focused, consider multichannel support. This approach helps your customers follow your product and get to the purchasing stage. But if you aim for a customer-centric approach, the best choice is omnichannel support. Why? It allows your customers to move freely across channels within the same discussion. With a seamless experience, you can’t lose customers.
Weighing between omnichannel vs multichannel, you can reduce more of your resolution time by 50% with omnichannel support. Omnichannel can empower mobile optimizations. It means you can embed messaging in your website or app, making it easy to solve issues faster. That said, omnichannel has a lower resolution time compared to multichannel. In multichannel, transferring a customer from one channel to another is challenging. The process lengthens the amount of time to solve an issue. As a result, your chances of losing a customer are too high.
While effective at providing near-perfect customer support, omnichannel support is no fairytale. In fact, many companies struggle to achieve and understand this approach. Businesses must first build up each channel’s natural sales pathways in omnichannel. After that, they have to determine where they intersect and establish integrations at each stage. This complexity requires a significant amount of setup work, the appropriate eCommerce infrastructure, and ongoing attention. Meanwhile, multichannel doesn’t require many significant resources. You don’t need to plan for sales pathways from one channel to another. Hence, if you want to employ omnichannel support to your business, you should consult with a service provider for expert advice. After all, you don’t want to waste your investments with blind faith.
While multichannel provides customers with various options, it does not necessarily make it simple for them to connect. For example, suppose their preferred channel isn’t working. In that case, they must initiate a new engagement in a different channel, which can be annoying and perplexing. Good thing omnichannel can address these issues. Omnichannel supports channel integration by delivering coordinated customer experiences across all channels. Here, each of your marketing channels is still set up with distinct purchase paths. When customers move from your website to email to social media, they see where they left off rather than repeating itself. Take note that channel integration reduces transaction costs and improves inventory management. By considering the diverse needs of your customers, you now know where to place your bet.
Now that you have understood the different between omnichannel vs multichannel, then you can now decide whether which one will fit your business goals and needs. Ultimately, choosing between omnichannel vs multichannel support is not a matter of which, but a matter of how. If you don’t understand how to respond to your customer’s needs, neither omnichannel nor multichannel will ever work. So consider working with a reliable service provider to identify the best customer support for your business. Let KDCI help you improve your customer’s experience with your product or service. KDCI is a leading offshore staffing service provider that caters to best-value customer support globally. We have more than ten years of experience helping businesses realize the potential of smart outsourcing. Are you ready to discuss how to enrich your customer experience with your brand? Then, click the button below for a FREE consultation today! Contact Us
There are tons of learning resources out there that talk about onshore vs offshore outsourcing. But most of them, if not outdated, pit these two approaches against each other. Not understanding that these two serve different business needs.
In this blog article, we will steer clear of discussing which one is better. Instead, we will discuss their key differences for unique business challenges. After reading this blog, we promise to provide you a clear roadmap to your first step towards outsourcing.
Businesses often select one of two approaches to outsourcing: onshoring or offshoring. Therefore, it's critical to comprehend their primary distinctions. To begin, let us first define the phrases onshore and offshore outsourcing.
Onshore outsourcing is also known as domestic outsourcing. It means outsourcing for external help but within your own country.
For example, if your company is based in the US and you hire a customer support team in the US, then it's onshoring at its finest.
Unlike offshore outsourcing, onshore outsourcing allows for greater control and closer communication between you and your service provider.
In contrast, offshore outsourcing refers to the use of overseas labor. Simply put, it is the process of moving your business processes abroad.
For example, if your firm is based in Canada and you expand your business in a developing country like the Philippines, then that's offshore outsourcing. This approach to outsourcing fits those who want to cut costs.
Knowing the pros and cons of onshore and offshore outsourcing will help you decide which one could work for your business. Here are the comparative aspects to consider regarding whether to onshore or offshore.
When venturing into outsourcing, the first thing that businesses inquire about is cost-effectiveness. So which between onshore and offshore services can help you cut costs?
For many reasons, the labor costs of offshore locations can be much less than onshore locations. Why? Let's look at certain production parameters, such as salaries.
If you are from a country with expensive labor, then you will find offshore outsourcing to be much more cost-effective.
When you offshore, you can take advantage of the lower wage rates in developing countries. For example, companies that hire employees in the Philippines can save up to 15% on their IT expenses.
We hate to break it to you, but onshoring means paying more. If you operate in a country with high tax rates, hiring an onshore company may hurt your bottom line.
Collaborating with an onshore team is much easier than an offshore team. Suppose you want to work with a team that understands your country's business environment. In that case, onshore outsourcing is ideal for you.
Offshoring, while deemed cost-effective, can pose challenges such as cultural differences and language barriers. In addition, when transferring operations abroad, multiple communication issues arise.
Therefore, you should consider cultural compatibility and language proficiency when choosing an offshore team.
If you are from an English-speaking country, you will definitely love the Philippines. Western culture is deeply ingrained in this country. Plus, they have a natural affinity with the English language. You can train them to match your work culture and speak with a specific accent.
Meeting deadlines is as important as the costs. Of course, you want to work with a team that can deliver results at a fast turnaround time.
Because of low direct labor expenses, offshore companies have more flexibility in gathering resources ahead of a project. They also have robust manpower to ensure no deadlines are ever missed.
On the other hand, onshoring companies cannot afford to have idle resources. They must engage and train their staff to carry out new projects. Too often, they fail to adhere to the promised quality and timeliness.
Remember that a slow turnaround time can lead to major bottlenecks. Hence, when it comes to time-sensitive projects, go for the one that can meet your deadlines. Make sure they have a backup plan should they miss a deadline.
When it comes to quality control, it's easy to solve issues with onshore outsourcing. If you want to teach a remote staff to do something specific, it's best to meet in person to grasp what's needed.
But if you are after quality work, offshore outsourcing is your best partner. Offshore companies claim to have qualified professionals who can accomplish the essential task.
Offshore companies allow you to access a global pool of talent. You can take advantage of their domain expertise and experience working with foreign clients. They also have the latest technologies for seamless handling of your business functions.
There's an inherent risk in entrusting your operations to a service provider. Clearly, both onshore and offshore outsourcing present operational risks. But there are ways to reduce or eliminate these risks.
When outsourcing, find a company that has effective risk management plans. Also, select a company with established quality standards and performance indicators. There should also be timelines and benchmarks to ensure you meet your goals.
Moreover, make sure your company's information remains private. There may be times when you must grant your service provider access to intranet sites and other sensitive corporate data. It is in your best interest to sign agreements to preserve the confidentiality of your data.
Now that we have shed light on the debate onshore vs offshore outsourcing, it's time to consider your needs. You may want to talk to us because it's risky to make decisions without advice from experts.
KDCI has been in the offshore staffing industry for more than ten years. We have a wide range of offshore staffing services to help you acquire top talents in your company. Did we mention that we operate in the Philippines—the world's leading outsourcing destination? Yes! We have Filipino employees waiting to work with you.
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Offshoring back office services is not only a cost-effective strategy. It’s also ideal for businesses like eCommerce with growth challenges.As your eCommerce business grows, it’s inevitable to have more diverse customer needs. Some businesses go for outsourcing some their operations to address such challenges. But most of them hire the wrong positions.According to SSON, Fortune 500 companies squander an estimated $480 billion owing to inefficient back-office activities. So how can you nail outsourcing services without losing your hard-earned money?Below, we listed the top five most commonly offshored back office support functions to help your eCommerce business achieve consistent, sustainable growth:
Salesforce is one of the most powerful CRMs in the market. Businesses use this application to manage interactions with prospects and customers. With companies pushing toward digital transformation, the need for Salesforce administrators is increasing.For starters, they don’t have a handle on how Salesforce works. They are also baffled by its time-consuming configuration and setup.If your business is struggling with managing this tool, it’s time to offshore a Salesforce administrator.How can a Salesforce administrator help you with the administration of your Salesforce platform?Essentially, a Salesforce administrator’s job entails customizing a company’s Salesforce platform to improve the team’s workflows and procedures.A Salesforce administrator’s job description is frequently extensive. However, their scope of support may be broken down into specific functions:
What is back office support without the implementation of an accurate data entry?Data entry may be as simple as entering product details on e-commerce platforms. But maintaining an effective data management system can take a massive chunk of time.If you have a large volume of data that requires daily processing, you may consider hiring a data entry specialist. Whether building spreadsheets or performing quality checks and data validation, a data entry specialist can help save your time.How can a data entry specialist improve your data management?The duties of a data entry specialist are not limited only to entering information into databases and systems. Data entry specialists are also expected to execute the following with speed and accuracy:
So you have plenty of items to put on your eCommerce store but don’t have the means to do so? Are you struggling to keep your store regularly updated with product data? Maybe you need the robust support of a product data entry specialist.eCommerce is a fiercely competitive industry with an ever-demanding customer base. With emerging online marketplaces, it’s a challenge to attract customer attention.However, there’s a smart way to attract customer attention to your store. You can do this by presenting the appropriate product characteristics, descriptions, photographs, and reviews. This could be a lot easier if you have a product data entry specialist.How can a product data entry specialist keep your online store up-to-date?Most business owners hire product data entry specialists to better focus on their core business tasks. This is because product data entry specialists perform various functions to keep their stores up-to-date.Below is a quick overview of how product data entry specialists ensure all product data entry operations are highly accurate and error-free:
Companies that use e-commerce might have a lot of product data. Unfortunately, it often results in managing a huge inventory. Good thing there’s an expert that takes care of all aspects of product data.eCommerce product data specialists ensure that all data displayed on the eCommerce backend is updated and accurate. In addition, they perform critical functions not limited to implementing seasonal strategies and boosting the website’s catalog performance.Moreover, eCommerce product data specialists take charge of your data-related projects. For example, they can supply information in the system on particular product features if the description is lacking and needs to be improved. They may also use this information to create product descriptions that appeal to buyers.How can your business benefit from an eCommerce product data specialist?Hiring product data specialists offers many advantages to businesses using eCommerce. For hundreds of items displayed on the eCommerce site, these specialists manage bulk product data transfer, pricing optimization, content generation, and accurate data. Other than that, the key responsibilities of an eCommerce product data specialist may include:
The standard for effective eCommerce catalog management is straightforward. That is a user-friendly site with up-to-date information and enticing product images. But if this is not what your customers see from you, converting them into loyal customers is less likely to happen.Product catalogs are a great way to reach out to new customers, develop your consumer base, and show off all of your lovely items. However, creating a product catalog is more complicated than just throwing all of your items into a website. This is where a product catalog specialist comes in handy.A product catalog specialist knows the best practices in creating and maintaining a catalog. They give comprehensive product information that informs potential customers about what you offer. Hence, building brand trust for everything you sell.How can a product catalog specialist enhance your online catalog?There is more to catalog management than managing product-related information. To deliver a rich customer experience, a product catalog specialist does the following crucial tasks:
Looking for a reliable partner for your eCommerce support services doesn’t need to be daunting. If you are an eCommerce business owner, you can benefit from more than ten years of our eCommerce expertise in back office support services.KDCI is a leading offshore staffing company based in Manila that offers full-service eCommerce solutions. Name it—customer support, digital marketing, eCommerce design, product information management, eCommerce web development, eCommerce web design—we have all the solutions to optimize your workflow, reduce costs, bring more revenues and increase your savings.Are you ready to talk to our experts? Then, click the button below to get your free consultation today!Contact Us
Companies that offshore their operations abroad are proof that offshore staffing works.Most of these companies credit their success stories to smart offshoring. Some built their companies from the ground up, while others saw positive ROI from shipping jobs abroad.If you still doubt what offshoring can do for your business just like how these companies that ofshore, it's time to hear these stories to inspire your future offshoring endeavors.Get to know the offshoring journeys of these big companies and how they scaled up and increased their profits.
If you have more than 135,000 employees, would you still offshore abroad? It's a resounding yes for this search engine giant! First on the list of companies that offshored is Google.
Google has two reasons for seeing greater value in offshoring. First, it enables them to hire people with skills they don't have in-house. Second, it allows them to cover work and parental leave surges for workers.
In fact, Google is one of the biggest US companies that offshore jobs to the Philippines. Google's outsourcing journey began in 2011 with the dispatch of 1,000 AdWords support positions to contact centers worldwide. The company decided to outsource additional IT tasks in 2016. For development, Google partnered up with Cognizant, a company located in the United States with offices in India.
According to a Bloomberg study, with a long history of offshoring, Google's overall number of contractors exceeded its in-house staff.
The company that revolutionized the software industry has also offshored abroad. Second on the list of companies that offshored is Microsoft.
In 2010, Microsoft had signed a three-year contract with Infosys (an Indian multinational IT company). The agreement included offshoring its technical help, database administration, and software application development. As a result, the company increased its ability to assist other clients in leveraging Microsoft's new technologies. Microsoft was the first software company to reach $1 billion in revenues. Through offshoring, it generated revenue of $108 billion in 2015.
WhatsApp is Facebook's largest-ever acquisition. Before it was acquired for $16 billion, it had its humble beginnings with offshoring. WhatsApp's founders offshored its services to Russian coders to keep costs down in the early days. They used offshore expertise to manage the backstage, design solutions, and core app development.
By 2015, it had over 2 billion users globally. And by February 2020, it had become the world's most popular messaging app. With the help of outsourcing as part of its business strategy, WhatsApp being one of the big companies that offshore its services has made a huge growth and success to its business operations.
The most successful retailer in the Western world has also resorted to offshoring. Amazon offshored its call center services to South Africa. The eCommerce giant had set up a Customer Service center in Cape Town. Clearly, South Africa was chosen for many reasons. One of which is its affiliation to European time zones and its ability to support the US during night hours.
In February 2018, Amazon opened a customer service outsourcing center in Cebu, Philippines. The customer service center was meant to support North American and UK customers.
Aside from customer support, Amazon is also one of the companies that offshored its research and development to Ukraine. It even bought Ring, a start-up company specializing in developing outdoor home security solutions. Ring has since been connected with other Amazon services, allowing live feeds from its devices to be displayed on Amazon Echo Shows.
One of the global automotive manufacturing industry leaders has also leveraged the power of offshoring. Ford is also one of the successful companies that offshored its production to China due to growing demand for its automobiles and rising production costs in its home market. In addition, the corporation maintains manufacturing activities in Mexico.
It has also outsourced its back-office operations, software development, IT services, and customer support to India and other nations. It even has production plants in Thailand, Brazil, France, and China, with low-cost labor.
This multinational corporation has been practicing offshore staffing for decades. In addition, it is a pioneer in creating back-office operations centers in another country.
With offices in more than 40 countries, Amex is one of the American companies that offshore back-office activities. Hence, the company expanded in the Philippines and has grown to date. Amex offers business process outsourcing in the Philippines for international travel and payment card businesses, including but not limited to back-office support services, vendor management services, contact center services, technical support, and program management.
Samsung has also been offshoring in the pursuit of reducing domestic jobs. It has offshored its production to nations such as the United States, which is a major customer of its products.
In 2005, it spent $500 million in its Austin semiconductor factory in Texas. The company used to keep everything about its cellphones in-house, from design to manufacture. That all changed in the second part of 2019 when the South Korean company began outsourcing significantly.
In fact, it has a new facility in India explicitly dedicated to the production of smartphones. Moreover, it has moved its customer service for Australian Samsung mobile consumers to the Philippines.
Companies that use offshoring successfully include Canva. This graphic design platform succeeded by utilizing their Sydney-based team in Manilla, Philippines headquarters with only six offshore employees.
According to Melanie Perkins, CEO, they opted to offshore to the Philippines since its family atmosphere inspired creativity. Canva decided in 2014 to outsource its graphic design, customer support, and back-office operations to the Philippines. The Manila team began with six workers to assist with marketing, customer support, and graphic design.
By 2018, the team had increased to around 250 members. This company is now valued at $40 billion. Perkins and her fiancé Cliff Obrecht attribute their start-up success to offshore staffing.
The largest telecommunications company in Australia has been moving call center work to the Philippines.
Unfortunately, this resulted in job cuts across Australia. Like other telecommunications firms, Telstra must deal with client demands and technical issues. As a result, they require specialized client service. Many Telstra accounts are handled by a call center operator in the Philippines, which supplies competent employees to assist with customer support needs.
The largest healthcare company globally is among companies that have offshore operations abroad. Optum, a part of UnitedHealth Group company, recruits Filipino nurses from the Philippines for offshore business support services. The company is presently looking for consulting, customer service, project management, healthcare operations, engineering, and analytics help from its offshore staff.
Pre-service nursing, in which nurses at insurance companies, for example, assist in assessing patient requirements and determining treatment options, is one of the jobs being offshored overseas.
Companies that offshore their operations abroad demonstrated why the Philippines is the top outsourcing destination. Foreign companies outsource to the Philippines for one main reason: cost efficiency. It means companies get high-quality service for less cost.
If you want to expand your operation in the Philippines, consider KDCI Outsourcing. We are a leading offshore staffing company based in Manila. Click here to see the list of offshore staffing services we offer to support the growth of your business' products and services.
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A company’s 10th anniversary is definitely a milestone worth commemorating.According to the Bureau of Labor Statistics, only about one-third of enterprises—between 34% and 36%—make it to their 10th anniversary.So for KDCI to reach this milestone, it signifies that the company has led its people through good—and even challenging times like the COVID-19 pandemic.Last October 30, KDCI celebrated its 10th anniversary through an online virtual party. The company honored important milestones, including all the CSR initiatives it supported throughout the years.KDCI looked back on donation drives it initiated for calamity-stricken Filipinos and its volunteer engagements with the Philippine Red Cross. The company also recalled its support for children in orphanages and pandemic-related initiatives in behalf of health workers and front liners.To mark its ten years of continued existence, KDCI partnered with the Haribon Foundation and supported its forest restoration activities through the Adopt-a-Seedling program. The company has committed to planting 10 trees with them every month for the next ten months and collaborating with them beyond that to ensure the initiative’s long-term sustainability.As part of its corporate wellness program, KDCI also conducted various learning initiatives like the self-development eLearning program, webinars, and professional counseling to address pressing matters like mental health.In addition, KDCI acknowledged the hard work and accomplishments of everyone within the organization. Through the Years of Service Award, the company recognized employees for working with the company for a certain length of time. This year’s 10-year awardees shared significant milestones in their career, including their favorite memory of the last ten years in the company. Hopefully, they could inspire others to emulate their actions and hit the same milestones.
In between messages, there were also raffle giveaways to get everyone excited. Moreover, event organizers launched the #KwentongKDCI Photo Essay Contest prior to the event. The contest aimed at encouraging everyone to share their memorable memories of the past years in the company. Out of many entries, three employees emerged as winners.
To cap off this year’s anniversary celebration, the company President, Raymond Jamin, and CEO, Tony Layug, gave a heartfelt message thanking everyone for their combined efforts resulting in the company’s continuous success.Again, KDCI congratulates everyone on this monumental occasion. It has been an incredible journey altogether. Let’s hope for the best in the coming years!
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The abrupt transition from working onsite to working remotely has profoundly impacted the mental health and professional development of employees worldwide.Anxiety, depression, and suicidal thoughts have all increased among employees since the COVID-19 pandemic began. In addition, employees have experienced disruption to their education and professional development.To create a mentally healthier workplace while fostering a work environment conducive to learning, KDCI has launched two programs for its learning initiative: KDCI eLearning Program and KDCI Learning Webinar.
The company is built on highly-skilled workers. Thus, KDCI is committed to developing a positive mental health culture while providing opportunities for its staff to learn and grow.Early last year, KDCI eLearning Program was launched to provide employees access to any online course that will help them expand their knowledge base and ramp up their skills.Under this initiative program, employees were able to study the fundamentals of the Japanese language, write to sell like a pro through a copywriting course, and discover leadership fundamentals. Moreover, employees learned how to master Agile Scrum, get certified in Animation Techniques, and even improved their communication skills.The repercussions of the COVID-19 pandemic may have been felt across departments, but KDCI remained relentless in upskilling its workforce—ensuring all its employees will have a future-proof career. KDCI thrives as a people-centric organization, and as long as we have an empowered workforce that is eager to grow, we will make learning a massive part of everyday work.Furthermore, KDCI believes that good mental health is associated with increased learning and productivity. The company initiated the KDCI Learning Webinar late last year to strengthen employees’ well-being and mental resilience. Since the onset of the COVID-19 pandemic, employees have attended a series of webinars on subjects ranging from financial wellness, time management and mental health.
So far, KDCI has provided webinars such as (1) Road to Financial Wellness, which taught employees how to save and invest wisely, (2) Managing Stress and Anxiety While Working from Home, which discussed everyday stressors, signs and symptoms, support strategies, and recommended practical tips on how to manage stress and anxiety, (3) The Place of Joy in the Workplace, which advised employees how to find meaning and purpose at work, and (4) Thriving, Not Just Surviving, which gave insights on how to cope amidst continuing adversity.The COVID-19 virus may remain with us for the long term. But with KDCI’s ongoing efforts to improve professional development and corporate wellness programs, the company, together with its people, will definitely come out stronger after this pandemic.
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The Bayanihan spirit lives on among Filipinos even in the face of adversity. And here at KDCI, we continue to partner with change agents to solve social problems in the community.Even before the coronavirus became a pandemic, KDCI has been actively working with the Philippine Red Cross. Through donation drives, KDCI was able to help those heavily affected after the onslaught of typhoon Habagat in 2012, which left millions of Filipinos homeless.
Moreover, KDCI rendered assistance to the victims of the Taal volcano eruption, which resulted in damages to infrastructure and livelihoods, disruption of essential services, and evacuation of more than 135,000 people.On the front of disaster relief, KDCI always steps in to ensure that the company always provides the proper assistance to the right people at the right time across all stages of disaster recovery, from early preparedness to long-term recovery.Apart from responding to the needs of calamity-stricken areas in the country, KDCI also became a faithful supporter of orphaned and abandoned children.In partnership with Concordia Children’s Services, the company was able to spend time and support abandoned and neglected children. Every child is special, and thus, KDCI believes in the importance of creating a life-long impact on these angels’ lives.KDCI has already been doing a phenomenal job in working towards the common good. When the pandemic hit the Philippines, the company further ramped up its CSR initiatives to help our health workers curb the COVID-19 transmission.During the pandemic, KDCI came to the aid of Pasig Doctors Medical Center and Pasig City Children’s Hospital—two of the many hospitals in Pasig City that serve as COVID-19 facilities. KDCI experienced firsthand the impact of the pandemic on employees and the workplace. Thus, the company would want these hospitals to rise above these challenging times through adequate support and assistance.
While COVID-19 response is our top priority, KDCI also looks forward to working with other sectors in the coming years. As long as our employees are interested in broader social issues, the Bayanihan spirit at KDCI will continue to live on.
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While most of the human population is focusing on the aftermath of the COVID-19 pandemic, the continuing threats of climate change are happening at an even faster rate.In the latest report from the Intergovernmental Panel on Climate Change (IPCC), it was revealed that the planet will most likely approach or exceed 1.5 degrees Celsius (2.7 degrees Fahrenheit) of warming over the next two decades.So what happens if the world warms up over 1.5 degrees Celsius?Unfortunately, going above 1.5 degrees of warming will expose roughly 14 percent of Earth’s population to severe heat waves. As a result, all of us will be vulnerable to cardiovascular, renal, and respiratory problems.That said, it’s timely and relevant for companies to tackle climate change with a two-pronged approach: mitigation and adaptation. As part of its mitigation efforts, KDCI, in partnership with the Haribon Foundation for the Conservation of Natural Resources Inc., supports forest restoration activities through the Adopt-a-Seedling program.
Under Haribon’s Forests for Life movement, the Adopt-a-Seedling program aims to plant indigenous trees on one million hectares of damaged Philippines forests. Trees absorb around 90% of all carbon emissions, contributing to global warming. Therefore, increasing and maintaining forests is a critical response to climate change.To mark the company’s 10th anniversary, KDCI adopted 10 seedlings which were planted last November 26, 2021. The program also followed seedling production, community training, and nursery installation, livelihood incentives, site preparation, upkeep, and monitoring until the foundation is confident that the seedlings planted will develop on their own.
The forest restoration campaign with Haribon is part of KDCI’s long-term goal of promoting biodiversity and species conservation. For KDCI, this campaign is not a one-time event only but rather a long-term commitment towards environmental stewardship. The company also believes that much more than tree planting is required to rehabilitate damaged landscapes and mitigate climate change.KDCI hopes that once restrictions are lifted and our pandemic situation gets better, the company will be more active in this activity. But in the meantime, let our seed of hope become our first step towards mitigating the continuing threat of climate change.
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Outsourced accounting services have expanded steadily over the years. Based on recent statistics, outsourcing in financial services in the US will continue to rise by 7.5% annually. The increase is due to businesses reorganizing their operations and recuperating from the consequences of COVID-19.Many businesses are now leaning towards outsourcing. In fact, 71% of CEOs in the financial services industry outsource or offshore parts of their services.Before you jump into outsourcing, there are a few things you need to jot down. So let's begin first with accounting outsourcing services!
Accounting outsourcing is a service that provides small firms with comprehensive accounting department expertise. Companies outsource their day-to-day transaction coding, accounts payable, accounts receivable, payroll, management financial reporting, and many more services in this service.Outsourced accountants assist firms in staying on track with payments, financial development, bookkeeping, and other company costs. In addition, they advise small companies on the optimal investment and structure for their firm to achieve financial stability.With experience and expertise, an outsourced accountant's market value rises. In the United States alone, the typical hourly pay for accounting and bookkeeping services ranges from $12 to $25. But you can save up on costs if you outsource to the Philippines.
Public accounting refers to services that provide accounting knowledge and services to businesses, governments, non-profit organizations, and individuals. The size of public accounting companies varies, from solitary practitioners to a few large worldwide firms with hundreds of thousands of CPAs across the world.Certified public accountants, or CPAs, are frequently engaged in public accounting. They analyze a company's financials for public disclosure as a third party. In addition, they may also prepare tax returns for individuals and businesses. Audits, consultancy services, and tax advice are some of their duties.
All accounting aimed at informing management about operational business KPIs is referred to as management accounting. It analyzes data to assist management in making well-informed decisions that reduce risk and increase profit for the company.Management accountants analyze performance and plan to predict, budget, and measure them, then deliver them to top management to help with operational decisions. In short, they investigate and explain the "why" behind the figures reported.
To simply put, this service records and manages all financial transactions incurred by the government. Also, it audits government agencies' records as well as private firms and people that pay taxes.Government accountants also conduct audits of firms that are subject to various government laws. One of which is corporations that provide government contract services or non-profit organizations that receive government funding.
Here, accountants conduct internal audits to evaluate a company's controls and identify fraud, waste, or abuse evidence. They also analyze risk management and verify that it is efficient, effective, secure, and compliant.An internal audit, for example, might identify hazards to the organization's reputation if it uncovers employee safety breaches or instances of unjust treatment.
Having an outsourced accountant for your business can give you real-time updates on the condition of your finances. Below are some of the benefits of having outsourced accounting services.
Hiring an outsourced bookkeeper is less expensive than employing an in-house bookkeeper. One reason for this is the absence of "hidden costs" associated with keeping a full-time workforce. These hidden costs are not limited to sick pay, vacation pay, benefits, and taxes.
Hiring an outsourced bookkeeper is less expensive than employing an in-house bookkeeper. One reason for this is the absence of "hidden costs" associated with keeping a full-time workforce. These hidden costs are not limited to sick pay, vacation pay, benefits, and taxes.
Outsourcing allows you to access world-class accounting and business solutions. The work output of outsourced accounting services follows high-quality standards. Not only does the function of accounting demand it, but the professional accounting service provider's reputation also depends on it.
Outsourcing companies have cloud-based technology platforms to provide you with real-time, automated reporting. Outsourced accountants use it to implement processes in your company. It is one of many ways to increase efficiency in your company.
An outsourced solution allows you to ramp up accounting services as needed. During tax season, for example, your company may require a large volume of assistance. As a result, you may need a partner to handle half of your operation.
Your business can do more in a faster turnaround time with outsourcing. For example, when you let a skilled accountant work on your finances, you save tons of time. In addition, you will have enough time to focus on your core business functions.
Before you look for an accounting service provider, you need to identify first what expertise your business needs.There are a variety of specialty areas in accounting. Here at KDCI, we have the following specialists you may integrate into your company.
Our bookkeeper/accountant can handle your entire accounting process and record financial transactions.If financial statements confuse you, that's a sign to hire accountants. They can coach you in all things financial.
If your company struggles to manage your expenses, it's time to hire an accounts payable specialist.Accounts payable specialists process payments, verify invoices, and perform account reconciliations.
The primary duty of accounts receivable specialists is to receive payments on invoices. Therefore, you should hire these specialists to increase your accounts receivable turnover.Moreover, they oversee billing operations and processes to ensure the collection of account balances.
This service combines accounting data into a standardized set of financials known as financial statements. In general, financial statements reflect a company's performance, liquidity, and cash flows.Banks, for example, can use financial statements to assess the ability of your company to pay debts.
This expert's primary responsibility is to monitor accounts payable and receivable strictly. They also keep track of tax deductions and costs, provide progress and revenue reports, and keep track of all transactions.If managing revenues is challenging for you, there's no doubt you need a revenue accounting expert.
Are you overwhelmed with numbers, invoices, and receipts? Stop trying to do more with fewer resources and outsource to a reliable service provider!Here at KDCI, we offer offshore staffing solutions for finance and accounting. In addition, we provide value-added accounting services tailored to meet your business needs.Are you ready to outsource? Then, click the button below to get your FREE consultation with our experts!Contact Us
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
