/ ˈkɑːn.ˌtækt ˈsen.tər / kɔ:l ˈsen.tər ˌɑːwt.ˈsɔhrs.iŋ / Contact Center / Call Center Outsourcing (Cco)
Call Center Outsourcing or Contact Center Outsourcing (CCO) is a B2B strategy where a business leverages third-party CCO or BPO companies to manage their customer support operations.Hardware Contact / Call Centers are in-house customer support that can be expensive considering the technology, workforce, office space, and operational costs required to run a contact center. For this reason, most companies, especially large enterprises, rely on COO as a cost-effective solution.However, because of quote-based pricing models and "a la carte" services like what KDCI Outsourcing offers, both small online businesses and large enterprises can reap the benefits of CCO.
