The opposite of back office. The meaning of front office may differ from one industry to another. However, generally, it is the team or department of a company responsible for customer- or client-facing work, typically under sales or marketing. Some of the jobs covered by the front office department include front desk representative, guest service, administrative staff, cashier, and telephone operator. The roles of front-office employees may include customer service, performing administrative tasks like maintaining records, filing documents, redirecting calls, and more.
