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Outsourcing is part of most US businesses’ playbook. Whether those businesses are multinational corporations with thousands of employees or promising small and medium-sized enterprises (SMEs), outsourcing presents a plethora of advantages for companies — from the usual cost savings to the strategic, ambitious move of global market expansion.
To inspire you to outsource, we’ve researched 10 US companies outsourcing their operations to outsourcing companies.
A pioneer of the Windows operating system, Microsoft is one of the most successful tech companies worldwide. This tech giant owes its success not just to its employees and founders, Bill Gates and Paul Allen, but also to outsourcing.
Microsoft has a long history with outsourcing, dating back to as early as 1996. This was when the firm spearheaded an outsourcing policy to collaborate with businesses that offer computer repair and procurement as well as network management services. Thanks to outsourcing, it successfully delegated non-core network support tasks and minimized administrative transactions, allowing Microsoft to pool its efforts and resources on high-value operations.
With 2007’s OneFinance Initiative, the United States-based firm partnered with Accenture to outsource back-office support functions, including Requisition to Purchase Order (Req-to-PO), accounting, and accounts payable. The tech company has also partnered with Philippine service providers to deliver outsourced customer services.
Then, in April 2025, Microsoft revealed its next move: outsourcing small and medium-sized business (SMB) sales functions to service providers. While this initiative highlights the need for efficiency and cost savings, it also emphasizes Microsoft’s strategic approach to outsourcing services.
By tapping into outsourced talent, Microsoft can work with highly qualified SMB professionals who can surpass the skills, qualifications, and performance of its very own internal team.
Founded by Steve Jobs and Steve Wozniak, Apple is an American company that has made waves in the tech industry, revolutionizing modern electronics with its cutting-edge product line, namely the Mac computer, iPod, iPhone, and iPad. To achieve cost savings and efficiency, the company outsources product manufacturing to countries with lower labor costs.
One such country is China. According to CNBC
These figures show Apple’s reliance on China for manufacturing its products. However, due to high tariffs, Apple has shifted its manufacturing destination to India — where the company can minimize tariff costs while increasing production.
With a population of 1.4 billion, Apple can expand its market to appeal to the middle class. Because middle-class Indians are more likely to have the resources for mid-range and flagship phones, Apple sees this demographic as a fertile ground for global expansion and marketing.
Overall, Apple’s outsourcing initiatives transcend the bare minimum of cutting costs and diversifying supply chains. For the tech giant, outsourcing opens paths for tapping into new markets while reaping the efficiency and high-caliber talent of overseas manufacturers.
Google is an American company behind the eponymous search engine and productivity tools, revolutionizing the way we access information and collaborate online with peers. Like other tech companies, Google leverages the power of outsourcing — a game-changing strategy that further propels its success in the tech industry.
With a history of outsourcing customer service and software development, Google’s partnerships with overseas service providers have cemented its position as a market opportunist and a global industry giant.
Despite its headcount of over 180,000 full-time workers, Google hires contractors for various roles, allowing the firm to access specialized talent without increasing labor expenses. Overall, Google’s outsourcing story demonstrates its confidence in entering new market ventures while driving operational efficiency and flexibility.
Slack Technologies is a United States-based software company known for its beloved workplace application, Slack. Despite its rough beginnings, Slack Technologies has grown to be one of the most revolutionary pioneers of business communication.
The company’s outsourcing story is grounded in not just nearshore outsourcing, but also hybrid outsourcing — a strategic blend of in-house and external expertise. Slack’s road to success started with nearshoring, in which it worked with Canadian agency MetaLab to handle the following functions:
Without MetaLab’s expertise and guidance, Slack would not be the same tool as we know it today.
Furthermore — during the development of Enterprise Grid — Slack Technologies divided the labor among its internal and outsourced teams. With the internal team in charge of security compliance and high-value tasks, its external teams are responsible for bug fixing and non-core functions.
Although outsourcing needs vary between companies, Slack’s experience with nearshore and hybrid outsourcing exemplifies the viability of these outsourcing models in fine-tuning products for public use without necessarily outsourcing the whole creative or IT department.
Amazon is the world’s largest and most popular e-commerce platform. Beyond offering a vast array of products for every type of buyer, it also provides digital content and services through the Amazon App Store, Amazon Music, Prime Video, and the like. This company is mostly known for outsourcing customer service.
Amazon has partnered with South Africa and the Philippines for outsourced customer support. Both countries are renowned for their world-class customer service and round-the-clock productivity across various customer support channels. Not to mention that South Africa and the Philippines offer multilingual customer support for users who are not from English-speaking countries.
Moreover, Amazon’s partnership with Genpact powers up its outsourced Amazon device repair services with AI. Though only available in the UK as of this writing, the AI-enabled Amazon Device Repair solution by Genpact streamlines device repair with the deployment of chatbots and virtual agents (as well as live human agents), which then enhances customer satisfaction.
Whether it’s customer service or device repair, Amazon’s outsourcing success story reflects its commitment to delivering innovative, high-quality support with the help of AI technologies and multilingual human agents.
Known for its innovative product line and heartwarming campaigns, Nike is a sports brand loved by high-profile athletes and fitness enthusiasts alike — making it a dominant force in the athletic wear market. The brand does not have a dedicated factory, so manufacturing is outsourced to contracted factories overseas.
Many of these factories are located in Asia, such as China, the Philippines, Thailand, and Vietnam. Workers in those factories produce large quantities of Nike products, from shoes to equipment. By partnering with factories across Asia, the brand can meet global demand, reduce labor costs, and increase profit.
This way, Nike can pool more resources into marketing, research and development (R&D), and other core business operations. Its outsourcing efforts, therefore, are a testament to its ability to balance market demand with top-tier efficiency and cost savings.
The Home Depot, Inc., or Home Depot, is an American company specializing in home improvement, offering a wide array of products ranging from tools to furniture. In a CIO article dated 2006, the firm revealed its plan of outsourcing over a hundred positions for the following sectors:
Home Depot also partnered with Aruba for various outsourced services, such as inventory tracking, WiFi network and access point management, and network management. Because Aruba can better manage Home Depot’s inventory and IT functions, the home improvement company can maintain optimal expenses and efficiency even amidst shifts in business needs.
Wells Fargo is an American multi-award-winning financial services institution with global operations in multiple countries, including the Philippines. While this well-established company is known for outsourcing customer support and call center jobs, Wells Fargo has also ventured into recruitment process outsourcing (RPO) — a subset of business process outsourcing (BPO) that involves working with a service provider to handle recruitment functions.
This is a good move as RPO providers boast cutting-edge recruitment technologies and specialized expertise. Through RPO, Wells Fargo can work with employees who exhibit a high level of financial decision-making skills. Because RPO reduces time to hire, Wells Fargo can fill open positions and achieve recruitment goals faster.
From customer service to recruitment, Wells Fargo’s approach to outsourcing reinforces itself as a reputable financial institution that values innovation and efficiency.
The Bank of America is a widely recognized institution that offers a suite of financial services for individuals and businesses alike. One of The Bank of America’s biggest achievements in outsourcing was establishing a subsidiary, Continuum Solutions Pvt. Ltd., in India in 2004. This Hyderabad-based subsidiary handled outsourced back-office support, allowing The Bank of America to expand its reach beyond its home country.
Since India is brimming with IT talent, it’s no surprise that The Bank of America chose the South Asian country as a top destination for outsourcing software development. In 2006, the bank partnered with Excellerate HRO for outsourced benefits administration services for employees in Canada, Ireland, and the UK — albeit for only five years as part of their outsourcing deal.
With the bank serving millions of clients worldwide, outsourcing customer service enables The Bank of America to augment its workforce with an outsourced team of agents who can provide high-quality customer support to English and non-English-speaking clients.
The Bank of America’s outsourcing venture reflects its need to balance efficiency and high service quality. Like most companies, it views outsourcing as a strategic move for expansion and growth.
Known as AMEX, American Express is an American company with established global markets in multiple countries. Initially, American Express’s customer support team only included local employees.
However — by collaborating with the best BPO companies in the Philippines and other parts of the globe — its clients can reach out to agents at any time of the day. Additionally, this protects American Express from business disruptions caused by calamities, economic crises, and political turmoil.
The integration of conversational AI and smart routing technologies enables not only instant customer support for routine and simple inquiries, but also swift access to an experienced, human agent who can address high-value inquiries with empathy and professionalism.
As a financial institution with a global client base, American Express treats outsourcing as a ticket to scaling operations, ramping up customer support as needed to accommodate large volumes of customer inquiries.
Overall, American Express views outsourcing as a springboard for innovation and scalability. With its robust, scalable, and innovative customer support system, this financial institution values technological advancements just as much as the nuance and beauty of human connections in customer service.
Outsourcing is the modern path to market dominance and success. Whether you’re trying to be the next Apple or developing a new product line, it’s high time you outsource a part (or whole) of your operations to KDCI Outsourcing.
As a BPO company with more than a decade of experience in the outsourcing industry, we stand as your partner in building your offshore team from the ground up. We offer tailored accounting and finance, customer service, property management, graphic design, marketing, and other services that guarantee higher performance and customer satisfaction.
Get a head start in your business. Contact us for a quick meeting with our outsourcing experts.
A general ledger is the heart of an accounting department. Without it, accountants can’t create reports that accurately reflect their company’s financial health and performance. As accounting needs become more complex and demand higher technical expertise, maintaining a general ledger is as critical as any other accounting task.
In the past, general ledger accounting involved manual (and tedious) documentation. But those days are long gone, and it’s high time for companies to innovate their general ledger accounting operations without sacrificing productivity and compliance.
In this case, outsourcing general ledger accounting is a game-changing idea, as it enables business scalability, cost savings, operational efficiency, and even DEI-driven efforts. If you’re thinking of outsourcing this function, we’ve done the legwork of rounding up the best general ledger accounting firms for US companies. Take a look at our list of the best credit control agencies in the Philippines, too!
A general ledger is a system that houses the financial transactions of all accounts — namely, assets, liabilities, equity, revenue, and expenses — aiding both financial management and report preparation. Through a general ledger, accountants and bookkeepers can monitor all transactions and cash flow, assess the company’s financial health, and maintain compliance.
The way a general ledger works is straightforward. Transactions are recorded in a journal entry, each one containing pertinent details such as the date and amount. After the entries have been organized into the appropriate account type, they are then posted and consolidated into the general ledger’s accounts.
Next, the general ledger prepares a trial balance and ensures the tallying of all credit and debit transactions. During the accounting reconciliation process, account recording errors, outstanding balances, missing transactions, and other discrepancies are identified and investigated.
Finally — once the discrepancies are addressed and the entries are adjusted — accounting professionals can use the information in the general ledger to prepare financial statements.
We understand the hurdle of finding the right general ledger accounting firm for your needs. Below, we rounded up the best companies that offer general ledger accounting services (and other accounting functions) to US companies.
Headquartered in Pasig City, Philippines, KDCI Outsourcing is a BPO company with an outstanding track record of providing premium offshore staffing solutions to prominent businesses and SMEs. It powers clients’ internal teams with unparalleled Filipino expertise that accelerates growth and efficiency.
KDCI Outsourcing’s suite of services covers outsourced customer service, property management, graphic design, IT, content creation, and most importantly, accounting and finance. KDCI’s caliber in accounting and finance stems from its expert talent sourcing and proficient use of accounting software.
Among the outsourced accounting and finance roles it supports are payroll specialists, tax accountants, finance managers, audit associates, credit controllers, and general ledger accountants.
Communicative and tech-savvy, KDCI’s general ledger accountants are the epitome of detail-orientedness, able to detect discrepancies in a trial balance as well as leverage AI and automation to improve accuracy and uphold data integrity.
For example, instead of manually inputting journal entries, the firm’s general ledger accountants use rule-based automation to process financial data for higher productivity and quicker turnaround times.
With KDCI’s talented general ledger accountants, masterful grasp of general ledger software, and familiarity with Generally Accepted Accounting Principles (GAAP), KDCI Outsourcing stands as one of the best BPO companies and general ledger accounting firms in the Philippines.
BruntWork is a Philippine-based remote-only outsourcing company specializing in building dedicated offshore teams for businesses of all sizes. With over a thousand positive reviews averaging 4.9 stars, BruntWork has established its reputation as a leading provider of high-caliber outsourcing solutions that drive innovation, cost savings, and operational efficiency.
The company has worked with businesses from various industries, personalizing each outsourcing solution to meet unique industry and client needs for long-term success. Like KDCI Outsourcing and other BPOs, BruntWork delivers a diverse suite of outsourcing services, including virtual assistance, digital marketing, web development, and bookkeeping.
The firm’s bookkeeping services cover the following:
Known for their tech-savviness and keen eye for details, BruntWork’s team of general ledger professionals can maintain financial accuracy and work under pressure without sacrificing efficiency.
These individuals have garnered over half a decade of bookkeeping and general ledger management experience, making them a reliable asset for any client. Because they value lifelong learning, they continuously upskill and improve their proficiency in the latest general ledger software to ensure accurate financial records and avoid compliance issues.
While BruntWork (and most outsourcing companies) is great for long-term partnerships, it is also a viable option for clients looking for cost-effective, project-based general ledger management assistance.
Flatworld Solutions, or FWS, is a Davao-based BPO firm and one of the best cost accounting companies in the Philippines that excels in delivering strategic outsourcing solutions to clients worldwide. Renowned for its secure IT infrastructure, modern office spaces, and implementation of advanced software, FWS provides technology-driven BPO services that effectively blend cost-effectiveness with the evolving needs of businesses across industries.
The company offers a buffet of outsourcing solutions, spanning from data science to accounting and finance — all of which include specialized offerings. In accounting and finance, specifically, FWS delivers a wide range of niche services, including cost accounting, financial investigation and data processing, fixed asset accounting, and general ledger accounting.
The company’s accounting ledger professionals process journal entries, document adjustments, address errors in financial data, reconcile accounts, and perform decision-making. In an industry field where large volumes of financial data are processed, FWS understands the need for data privacy and security.
To give clients peace of mind, the company sets up firewalls and implements data encryption practices to ensure safe data transfers and minimize cyber threats. As proof of its commitment to security, FWS has an ISO/IEC 27001:2022 ISMS certification — a global security standard that underscores the continuous implementation and management of a company’s information security management system (ISMS).
Furthermore, the firm’s general ledger accounting services are scalable, allowing companies to grow their accounting teams as needed. With its cutting-edge general ledger accounting software, clients can expect compliant, error-free financial reporting and fast turnaround times.
Visaya KPO is a company that lives and breathes excellence, delivering unrivalled outsourcing solutions that promote long-lasting growth and strong client partnerships. As a firm that values respect and trust, clients are treated as partners who, like Visaya KPO, strive to reach the pinnacle of success and achieve fulfillment.
This outsourcing firm excels in customer service, back-office support, healthcare, and accounting across multiple industries, such as banking, e-commerce, and education. Visaya KPO’s outsourced accounting and finance solutions go beyond order fulfillment and accounts receivable and payable services; its offerings also include procurement and sourcing, mortgage loan processing, and general ledger accounting services.
By outsourcing general ledger accounting to Visaya KPO, clients can work with meticulous and highly experienced Filipino general ledger accountants who can track financial transactions, spot discrepancies, tally entries, and reconcile accounts with unparalleled efficiency using advanced general ledger accounting software — resulting in compliant and accurate financial reporting that paints a clearer picture of a business’s financial performance.
With accurate financial insights, businesses can forecast their financial health and make strategic decisions. Plus, thanks to Visaya KPO’s cost-effective general ledger accounting services, clients can reduce labor expenses, allowing them to maintain a smaller internal accounting team.
Overall, Visaya KPO is a great general ledger accounting firm for businesses that value a deeper and lasting client-service provider partnership.
Remotify PH is an Employer of Record (EOR) firm known for putting customers at the forefront of its operations. With its fervent passion for delivering client-centric services, Remotify PH does not settle for mediocrity; rather, it strives for excellence. Because people are central to its outsourcing efforts, Remotify PH also invests in its employees’ professional development through its I.N.S.P.I.R.E program.
As an EOR company, it handles the functions of a human resources department, including employee hiring and compliance. From outsourced graphic designers to general ledger accountants, Remotify PH can source and hire the most qualified professionals for a remote team.
The general ledger accountants it hires exhibit not only a strong grasp of accounting functions and knowledge of accounting compliance standards, but also keen attention to detail and exceptional problem-solving skills. This gives you the confidence to entrust your company’s accounting workflows to your remote accountants, thus allowing your internal team to focus on high-value tasks.
In conclusion, Remotify PH is a solid choice for building a remote general ledger accounting team and expanding your talent pool without increasing costs.
Formerly called Garcia De Castro & Co., Ramon F. Garcia & Company, CPAs (RFGCO) is a leading Philippine accounting firm established by the eponymous Filipino marketer and public accountant. The company has been part of Crowe Global since 2008, and its partnership with the said accounting network has paved the way for its services to cross international borders and grow its client base, serving as a driving force for RFGCO to strive for excellence.
Since its founding in 1981, RFGO continues to leverage its decades of accounting experience in delivering cutting-edge auditing, risk management, taxation, and advisory services. It also offers outsourcing services through Crowe Philippines Consultancy Inc. (CPCI) — RFGO’s dedicated outsourcing arm.
When outsourcing general ledger accounting, CPCI conducts a thorough assessment of your accounting department, from its day-to-day operations down to the technology. From there, CPCI personalizes outsourced general ledger accounting solutions to fit your needs. These solutions also extend to streamlining general ledger accounting through the provision of accounting technologies.
With CPCI’s talented general ledger accountants, you can ensure that all accounting books are accurate and compliant, thus helping you make key business decisions. Because CPCI aims for excellence and client satisfaction, customers can expect to receive world-class, value-driven outsourcing solutions.
FilWeb Asia, Inc.’s Outsource Philippines is a forward-thinking BPO company with a heart for building client relationships grounded in its core values of respect, trust, accountability, and discipline. From the healthcare to the retail industry, Outsource Philippines offers a diverse range of services such as outsourced web design, grant writing, telemarketing, and accounting and bookkeeping.
Designed to eliminate inefficiencies and financial liabilities, the firm’s outsourced accounting and bookkeeping services help companies ensure general ledger account accuracy and compliance with GAAP. Outsource Philippines’ accountants routinely maintain and update your general ledger system, documenting and reconciling each general ledger entry as needed to prepare tallied, audit-ready financial statements.
By working with Outsource Philippines, you can enjoy top-tier data privacy thanks to its robust data security infrastructure and non-disclosure agreements (NDA). Moreover, it offers three pricing models: production-based, cost-based, and fixed project. Depending on your general ledger accounting needs, Outsource Philippines can help you choose the most appropriate pricing model for your budget.
Overall, Outsource Philippines stands out as an exceptional outsourcing provider — offering not only efficiency, customer-centric, and reliable general ledger accounting solutions, but also a collaborative outsourcing experience that brings out your company’s best.
A general ledger should not be a forgotten piece of your accounting puzzle. Whether your company is struggling with meeting compliance standards or reconciling a ledger account, KDCI Outsourcing is more than capable of handling your business’s general ledger accounting.
We employ professional general ledger accountants who are well-versed in GAAP and capable of handling large volumes of financial data with care and precision. By building your own remote general ledger accounting team with KDCI Outsourcing, your company benefits not only from the expertise of our team members, but also their warmth, hospitality, and dedication — Filipino traits our clients admire the most.
Innovation and compliance don’t wait. Level up your general ledger accounting with KDCI Outsourcing today. Head on to our Contact Us page and shoot us a quick inquiry or proposal.
Today’s hiring landscape has become more complex, presenting recruiters and hiring managers with new challenges and opportunities. As high-performing candidates set higher standards for their next job and companies build workplaces grounded in diversity, equity, and inclusivity (DEI), recruitment has evolved from being transactional to a strategic and transformational aspect of employment.
As expected, there is a surge in demand for recruitment process outsourcing (RPO). According to a 2022 data reported by Grand View Research, RPO services had a market size of around $7.33 billion USD, with North America contributing 41.2% of revenue share in the same year. These numbers reflect the reliance of companies on RPO providers to address discrepancies in recruitment.
When outsourcing recruitment, you have two choices: an RPO or business process outsourcing (BPO). This begs the question: Is one better than the other? This article explores the strengths of RPO with traditional BPO.
RPO is a type of BPO in which clients outsource talent acquisition and other recruitment functions — whether in part or in full — to a third-party service provider. Although this strategy is typically associated with closing job openings, RPO can overhaul a company’s talent acquisition process and hiring initiatives by analyzing its KPIs and metrics, from cost of hiring to turnover.
Below are seven advantages of working with an RPO:
According to The Josh Bersin Company, the average time-to-hire in 2023 is 44 days. However, clients working with an RPO company can see reductions in hiring times by as much as 40%. For companies in competitive industries, a shorter time-to-hire is key in attracting the best candidates in the least amount of time.
Candidate sourcing is the most tedious aspect of recruitment — but RPO companies are built differently. Equipped with the best sourcing strategies, RPO providers can tailor job postings for a specific job search platform and effectively screen candidates who fit their clients’ hiring preferences.
Job descriptions make or break recruitment. RPO providers can craft unique yet succinct and engaging job advertisements that realistically highlight the role’s qualifications and major responsibilities. This increases the likelihood of high-caliber candidates applying for the position.
No employer wants to work with someone with a sketchy background. Background checks typically take around four days, or even as little as two days. However, the process can extend to seven days or more depending on the candidate and the company.
Since RPO companies have a dedicated (and reputable) background check provider, they can reduce background check times and hire candidates faster — preventing delays in hiring timelines.
DEI is one of the pillars of success. To help businesses achieve their DEI goals, RPO companies train clients on diversity and inclusivity, identify DEI issues, and create inclusive recruitment strategies. In some cases, RPO providers can leverage their own network or access minority-targeted recruitment platforms, so clients can hire talent from diverse groups.
More than ever, technology has become the backbone of human resources. RPO companies come prepared with the software essentials. One such example is the Applicant Tracking System (ATS) — a solution that simplifies the screening of candidates and scheduling of interviews, extracts resume content, and provides data-driven insights into recruitment metrics.
They also have a Candidate Relationship Management (CRM) tool for building and maintaining professional relationships with potential candidates. These software solutions include automated and AI-powered features to modernize hiring processes, minimizing human biases and errors while promoting efficiency across the board.
Regulations are constantly evolving, and it’s the RPO company’s job to keep abreast of regulatory changes. When businesses partner with an RPO service provider, they can maintain compliance when hiring.
As mentioned earlier, RPO is a form of BPO service. Meanwhile, BPO refers to services that include not just outsourced human resources but also outsourced customer support, content creation, and back-office support, to name a few. In short, a BPO company’s services are more diverse and less specialized than those of an RPO provider.
This section further explores other key differences between the two business models.
RPO services center on talent acquisition initiatives, which include consulting, candidate sourcing, interviewing, and employer branding. This means RPO companies only target HR departments.
Alternatively, BPO services are broader, spanning from accounting to digital marketing. Unlike RPO, BPO can support multiple departments. BPO is suited for clients who need more versatile support.
While RPO services streamline HR functions, they can also help companies attract qualified candidates faster and retain them for longer — improving a company’s employee life cycle and reducing recruitment costs.
Like the latter, a BPO provider optimizes processes for efficiency, freeing up their client’s internal team from non-core tasks. Beyond efficiency, outsourcing companies can also boost website traffic, close more leads, and reduce errors. Additionally, clients outsourcing to developing countries can enjoy reduced labor and overhead costs.
RPO providers collaborate with the client’s HR department. By working closely with the HR team, RPO companies can provide the necessary feedback and support on their clients’ recruitment pipelines as well as ensure alignment on future goals and initiatives.
BPO also involves collaboration between the client and service provider. Throughout the RPO partnership, the client conducts performance reviews and schedules regular check-ins for continuous improvement and accountability.
There are different types of RPO models:
Hybrid RPO is ideal for companies in dynamic hiring landscapes. With this model, clients can take advantage of on-demand assistance, long-term support, and business continuity.
Likewise, BPO has four types of outsourcing models:
The onshore model is for clients who want to work with outsourcing companies that already possess knowledge of the local market and regulations. It’s also great for companies that prioritize timely communication and smooth collaboration between in-house and outsourced teams.
However, clients can save more on nearshore outsourcing so long as they outsource to a neighboring country with cheaper labor costs. Overall, nearshore outsourcing is ideal for businesses that want to diversify their teams while maintaining oversight and proximity.
Further, offshore outsourcing results in bigger cost savings and wider access to a specialized talent pool, allowing businesses to fill job positions faster with minimal financial strain. The opportunity to work with offshore staff from diverse cultures can also help meet DEI goals. Offshoring is a viable outsourcing model for businesses that want strategic — not just cost-effective — partnerships with overseas service providers.
This model is great for companies that want to play on the expertise of their in-house and outsourced staff members while maintaining flexibility and cost savings.
Outsourcing HR and recruitment to a third-party provider can be the best decision you can make for your business. Between KDCI Outsourcing and a dedicated RPO company, both are equally good choices, as they offer valuable advantages.
Before you outsource talent acquisition, it’s important to identify your hiring needs so you can select the best provider for your company. Let’s take a look at what KDCI and an RPO provider bring to the table.
KDCI Outsourcing — a Philippine-based BPO firm — specializes in offshore outsourcing. Hence, you’ll only be working with Filipino HR professionals and project managers. KDCI’s offshore model promises not just operational efficiency, but also cultural compatibility with your team.
RPO service providers offer multiple RPO models. For example, if your HR team is currently swamped with an influx of recruitment tasks — especially during hiring seasons — then a project-based RPO is the most appropriate model. In terms of talent diversity, RPO is much preferred, as the service provider and client can pool talent worldwide, not just from a single country.
Outsourcing to KDCI is easy and takes out the guesswork of hiring:
Nevertheless, regular communication with your offshore team helps maintain optimal performance and alignment on goals and expectations.
Outsourcing to an RPO company works similarly as above, albeit with small differences:
KDCI Outsourcing’s offshore services leverage AI and automation to streamline recruitment tasks, from screening to talent analytics. The company also sources HR professionals who are proficient in various HR platforms and solutions — including Bamboo HR, Workforce Now, and Workday — so they can provide immediate recruitment assistance.
Like KDCI Outsourcing and other BPOs, RPO companies integrate technology into a client’s recruitment efforts. When partnering with an RPO service provider, expect its services to come bundled with an ATS, a CRM tool, and a Vendor Management System (VMS), along with chatbots and AI tools for optimizing recruitment tasks.
At the end of the day, it’s up to you. To help you out, here are factors to consider when choosing between KDCI and an RPO service provider.
Choose KDCI if you:
Choose a dedicated RPO company if you:
Hiring is a strategic endeavor, not a game of impulsive decisions. If you’ve grown sick and tired of bad hires costing your company time and money, consider outsourcing recruitment to KDCI.
KDCI builds high-caliber recruitment teams that not only demonstrate deep knowledge of hiring trends and advanced HR technologies, but also implement actionable hiring strategies that elevate your recruitment game — so every new employee is both the right fit and a valuable asset to your company.
Ready to hire smarter with KDCI? Get in touch with our outsourcing expert today!
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Today’s top-performing companies aren’t just relying on perks or ping-pong tables to win the talent war. They’re investing in strategic team design, automation, and outsourcing entire departments to achieve serious gains—like 30% lower turnover and 3x talent ROI. These aren’t just impressive metrics. They’re the result of key workforce trends shaping how agile businesses hire, retain, and grow in 2025 and beyond.
In this blog, we break down the future of work and how KDCI Outsourcing helps businesses stay ahead by doing more than just filling seats.
Work looks different now—and the companies that recognize this are winning. We’re in an age where flexibility, personalization, and productivity go hand in hand.
A 2024 Forbes article notes that workplace satisfaction today is heavily influenced by three major pillars: employee well-being, career growth, and remote flexibility. In other words, talent no longer settles for rigid hierarchies or location-bound roles.
Workforce trends now prioritize:
If you're still relying on traditional hiring structures, you may already be behind.
Losing top talent is one of the costliest problems a business can face. But high-performing companies are flipping the script—and it’s paying off.
How are they doing it?
These aren’t vanity perks. They build loyalty. And over time, they reduce turnover by up to 30%, resulting in stronger teams and lower hiring costs.
The smart use of automation is another core piece of today’s workforce puzzle.
Rather than replacing jobs, top companies are automating repetitive workflows and augmenting employees with tools that help them focus on what really matters—strategy, creativity, and decision-making.
At KDCI Outsourcing, our teams are trained in AI-enhanced platforms to ensure offshore specialists can hit the ground running. From back-office processing to digital marketing and design, we help businesses scale without scaling inefficiencies.
The result?
The old “everyone under one roof” model is no longer the gold standard. Today’s high performers are embracing agile team structures that allow for faster delivery, global collaboration, and cost-efficient scaling.
According to Harvard Business Review, midsize firms that implement agile teams and async workflows are now outperforming larger competitors.
Here’s what the new team model looks like:
When geography is no longer a barrier, your best hire might be sitting across the globe—ready to contribute today.
Here’s where things get exciting. While outsourcing has long been used for isolated tasks or individual contributors, forward-looking companies are now outsourcing entire teams—creative, operational, technical—and achieving 3x talent ROI.
What does that mean?
It means the output you're getting from a full outsourced team is three times more cost-efficient than trying to build it in-house.
A McKinsey report shows that top-tier performers in critical roles can be 800% more productive than average employees. But recruiting, training, and retaining these individuals internally can take months or years.
With KDCI Outsourcing, you bypass the long ramp-up:
Outsourced teams bring proven workflows, built-in redundancy, and performance tracking—so you’re not just hiring hours; you’re buying outcomes
Here’s the truth: outsourcing fails when companies treat providers like vendors instead of partners. That’s why KDCI focuses on collaborative integration with our clients’ internal teams.
We believe in:
We don’t just plug talent into your system. We help you build systems that scale with talent built in.
Feeling overwhelmed? Don’t be. Here’s how to start implementing these trends one step at a time:
This isn’t about replacing your team—it’s about unlocking their full potential.
Looking toward 2026, three major themes will dominate workforce strategy:
If you’re not adapting to these shifts, you risk falling behind—not because you lack talent, but because you’re not structuring your team to let talent thrive.
At KDCI Outsourcing, we help growing businesses build world-class teams that deliver. Whether you're aiming for lower turnover, higher talent ROI, or faster execution, we’ve got the systems, people, and processes to make it happen.
Let’s transform the way you work—together.
Contact us to explore how we can help you outsource entire teams for long-term growth.
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Websites are the kings of cyberspace. They are a window to your brand and a pillar of your online presence. A functioning website leaves a lasting impression on customers, serving as a portfolio of your products and offerings and as a channel for promoting your brand’s values.
Website design and development do not stop at creating a beautiful, responsive website; it also involves continuous maintenance to ensure optimal performance and protection from cyber threats. With the shortage of qualified web developers and the demand for well-optimized websites, businesses resort to outsourcing web development services to an outsourcing company.
According to Statista, the global business process outsourcing (BPO) market is anticipated to exhibit a revenue of $415.73 billion USD and a compound annual growth rate (CAGR) of 3.39% from 2025 to 2030 , with the Philippines exhibiting a forecasted 2025 revenue of $770.68 million USD and 6.71% CAGR.
Among the outsourced IT and software development services in the Philippines, many global brands outsource web development for several reasons listed below.
Hiring skilled web developers who have expertise in the coding language you need can be difficult and expensive. With the going rates for web developers going at over $80,000 per year, many companies are looking for more cost-effective alternatives, such as outsourcing web development to the Philippines.
The average salary of a web developer in the Philippines is much lower than that of the United States. Moreover, partnering with reliable web development outsourcing companies like KDCI Outsourcing takes away the burden of sourcing, hiring, and vetting web developers. Hence, companies only need to pay for a flat outsourcing fee, and everything else — such as benefits, training, resources, and management — is taken care of by the offshore outsourcing provider.
With lower cost of labor and the beauty of the outsourcing model, companies can work with highly skilled outsourced web development professionals who can help bring their concepts into beautiful, user-friendly websites.
The average turnaround time for creating a website from scratch is 8 to 16 weeks. With limited time and tons of problem-solving and QA, a web development project can easily fall to the wayside and cause delays.
To prevent this, a web development outsourcing company can assign a dedicated development team composed of account managers and QA specialists with an extensive background in web development to ensure the web development project is on track, and that every detail is spot on. Not to mention, outsourcing web development makes it easy to scale your development operations; with more hands on deck, turnaround times are significantly shortened.
This guarantees an increase in efficiency when producing new websites, as seen in this KDCI Outsourcing case study.
3. Developers With Soft Skills
More than just cost savings, the struggle in creating websites is finding amazing web developers who can take a concept and code it into a fully functional, responsive, and user-friendly website. As such, willingness to learn and cultural fit are emerging as top priorities, leading recruiters to seek developers with excellent soft skills.
In this respect, the Philippines emerges as a top destination for outsourcing web development services, as the country is known for its fluency in English, high literacy, and large pool of IT and tech professionals, including web developers. These set the foundation for seamless collaboration between the outsourced teams and Western companies, leading to the successful outsourcing of development projects.
You can hire any freelance web developer online, but that doesn’t ensure best practices and easy maintenance in the future.
Outsourcing to a web development company ensures adherence to best practices, making future maintenance and edits easier for outsourced teams. These best practices include using version control like Git, following coding standards and conventions, writing clean and readable code, and modularizing code to avoid repetition.
Additionally, professional outsourcing website development companies can maintain comprehensive documentation, employ automated testing, and use frameworks and libraries with robust community support. Outsourcing companies ensure environment configuration using tools like Docker and adhere to design patterns and the DRY principle.
An outsourcing team also does standard regular code reviews and refactoring, guaranteeing high-quality and maintainable code. This approach ensures that any developer can seamlessly work on the web development project in the future, ensuring longevity and ease of updates.
Many outsourced Filipino web development teams are well-versed in Agile, Scrum, and other methodologies, which enhances their project delivery efficiency and quality. Agile promotes iterative development and continuous feedback, making it easy to adapt to changing requirements.
Filipino developers excel in Agile practices like daily stand-ups, sprint planning, and retrospectives, ensuring alignment and continuous improvement. Their expertise even extends to Scrum, with defined roles such as Scrum Master and Product Owner, which helps in efficient project management and communication.
Additionally, they are familiar with Kanban, Lean, and Waterfall methodologies, enabling them to tailor their approach to the specific needs of each project. This versatility, combined with technical expertise and a strong work ethic, makes an outsourced team from the Philippines highly effective and reliable.
Interested in outsourcing web development to the Philippines but not quite sure if your potential outsourcing partner knows the language you need? Below is a list of the top web developer languages most commonly outsourced to the Philippines!
ReactJS is a popular JavaScript library designed for user interface construction, particularly single-page applications. Developed by Facebook, it enables developers to create reusable UI components, manage the state efficiently, and build complex applications with a high level of performance and interactivity.
Python is a versatile, high-level programming language known for its simplicity and readability. It supports multiple programming paradigms and is widely used in web development, data analysis, artificial intelligence, scientific computing, and automation.
C# is a modern, object-oriented programming language developed by Microsoft. It is commonly used for developing Windows applications, game development using Unity, and enterprise-level software solutions. Its robustness and integration with the .NET framework make it a preferred choice for many developers.
PHP is a server-side scripting language designed for web development but also used as a versatile programming language. It powers many content management systems (CMS) like WordPress, making it a key technology for building dynamic websites and web applications.
CSS (Cascading Style Sheets) is a stylesheet language used for describing the presentation of a document written in HTML or XML. It controls the layout, colors, fonts, and overall visual appearance of web pages, enabling developers to create visually appealing and responsive designs.
Filipino developers are proficient in JavaScript, the cornerstone of interactive web development. Their expertise allows them to build a feature-rich, dynamic web application that enhances user engagement and functionality.
Filipino developers' proficiency in Java makes them suitable for developing cross-platform applications and large-scale enterprise systems. Their ability to deliver reliable and scalable solutions is highly valued in outsourcing website development.
HTML (Hypertext Markup Language) is fundamental to web development, and Filipino developers' strong grasp of HTML ensures the creation of well-structured and accessible web pages, forming a solid foundation for any web project.
Filipino developers skilled in C++ are sought after for high-performance applications, game development, and systems programming. Their expertise ensures efficient and optimized code, crucial for demanding projects.
Filipino developers' knowledge of SQL ensures efficient database management and data manipulation, essential for backend development. Their ability to handle complex queries and maintain database integrity is a key asset in outsourcing.
Creating a good website is not just about finding a skilled web developer, it’s about finding one who can understand your vision, who can communicate challenges and suggest solutions, and who can implement best practices to ensure the robustness and longevity of your website.
At KDCI Outsourcing, we don’t just find web developers who are experts in your preferred coding language; we also offer outsourced web design as well as build offshore web development teams in the Philippines that can integrate well with your organization.
As an outsourcing company offering offshore web design and web development services, we ensure seamless collaboration, so your offshore web development team can turn your vision into an amazing website.
Learn more about outsourced web development. Contact us today!
Running a business is no small task, especially when it comes to handling the numbers. Between tracking expenses, managing payroll, and making sure the bills get paid on time, the finance and accounting side of things can take up more time than expected. That’s why many companies are turning to outsourcing. But we get it, handing over something as important as your finances can feel like a big step.
Outsourcing isn’t just a corporate buzzword. It’s a practical way to get expert help without the overhead of building an in-house team. Whether you're a startup looking to stay lean or an established company trying to scale smarter, outsourcing offers flexibility and peace of mind.
More importantly, businesses are realizing that the role of accounting is more than just keeping books. It’s about having the right numbers at the right time to make smart decisions—and that’s where outsourcing can really shine.
At KDCI Outsourcing, we’ve helped businesses of all sizes make that leap smoothly. And along the way, we’ve heard a lot of questions. So here are the top 10 FAQs we often get about outsourcing finance and accounting roles—answered in plain English.
Finance and accounting outsourcing (FAO) means handing recurring processes—bookkeeping, accounts payable (AP), accounts receivable (AR), payroll, reporting, even FP&A—to an external specialist while you keep ownership of financial decisions. Investopedia simply calls it “hiring external parties to perform services that were traditionally handled in-house”. In practice, the provider plugs into your tech stack, follows agreed-upon workflows, and delivers validated financial data on schedule.
Three motives dominate: cost efficiency, access to scarce talent, and the freedom to focus on revenue-generating work. Stanfox’s survey of prospects found that companies want to “work on the business instead of in it,” especially when recruiting, training, and supervising in-house staff diverts energy from growth. Outsourcing shifts routine tasks to dedicated professionals and frees internal leaders for analytics, strategy, and stakeholder relations.
Savings are meaningful but not instant. Exela FAO’s client data shows typical cost reductions of 25-40 percent within 18 months, driven by 30-50 percent lower labor spend and shared technology costs. Hidden savings—duplicate software licenses, overtime during close, audit prep—often add another double-digit percentage. In short, outsourcing removes both visible and invisible inefficiencies.
Not at all. Think of outsourcing as having an extended finance team—not handing over the keys. You stay in charge, approve payments, and have access to reports anytime. We just take the heavy lifting off your plate so you can focus on more strategic decisions.
You also get full visibility into workflows and timelines. Many clients actually feel more in control after outsourcing because they finally have clear, consistent data.
Almost any task that is rules-based or data-heavy is a candidate:
Yes. Small companies often can’t justify a full-time controller, yet still need reliable books. Stanfox points out that outsourcing is “a cost-effective way to assign duties so owners can focus on other essential facets of running their business”. A fractional solution delivers professional oversight without the fixed payroll burden.
Absolutely. A trusted outsourcing partner uses strict data protection systems, secure file transfers, and follows industry standards like GDPR and SOC 2. At KDCI, we treat your financial data with the highest level of care and confidentiality. In fact, we often implement tighter security than what most small businesses have in-house.
It usually takes a few weeks to get everything set up. That includes understanding your current setup, aligning on workflows, and making sure communication is smooth. Once everything is in place, the transition is pretty seamless. The goal is to make sure things work better, not just faster.
Some businesses start seeing results within the first month, especially if they're outsourcing a time-consuming task like payroll or reconciliation. For more information on how to outsource accounting, check out: How To Outsource Accounting To The Philippines: A Guide.
Yes! In fact, small businesses often benefit the most. Instead of hiring a full-time accountant, you get access to a whole team for a fraction of the cost. This is especially helpful if you’re still figuring things out or trying to scale. It lets you stay lean while still getting high-quality financial support.
Even startups with just a few employees use outsourced finance teams to handle everything from invoice tracking to tax prep.
Beyond cost savings, focus on:
Establish a joint KPI dashboard during onboarding and review it quarterly. Deloitte advises aligning metrics with business outcomes, not just activity counts.
KDCI has spent more than a decade building high-performance finance and accounting teams for US, Canadian, and Australian businesses. Our Manila-based professionals integrate with your ERP, follow global best practices, and deliver the real-time insights you need to steer the company forward—without the overhead.
Whether you need a part-time bookkeeper or a full finance team, KDCI Outsourcing has the talent, structure, and experience to support your growth.
Ready to turn closing time into strategy time? Let’s talk.
Let us all be real. Running an insurance business means juggling a ton of paperwork, policy updates, and claims. It adds up fast. If your in-house team is stretched thin, you are not alone. That is exactly why we built KDCI, to help insurance firms like yours scale smarter, not harder. There’s a smarter, leaner way, and it starts with outsourcing insurance processing to a trusted partner like KDCI Outsourcing.
As written by Dion Jay Tality from Unity Communications, some of the most valuable outsourcing lessons come from real-world case studies, both the wins and the setbacks, offering practical insight into what separates successful partnerships from failed ones.
Whether you're struggling to manage policy support, overwhelmed with claims, or simply trying to reduce operational costs, this article breaks down why choosing an insurance BPO solution can give your business a real advantage.
Managing an in-house insurance support team has its limits. Recruiting, onboarding, and training new hires isn’t just time-consuming—it’s expensive. And during renewal season or unexpected surges, you might not have the capacity to keep up.
There's also the issue of compliance. U.S. insurance regulations evolve constantly, and keeping your team fully trained and updated is a job in itself. If you’re handling all of this internally, you’re likely spending more resources than you need to.
When you outsource insurance processing, you gain the flexibility and scalability your business needs without the traditional overhead. At KDCI, we provide skilled professionals who are trained specifically in U.S. insurance processes. That means they’re ready to go—no learning curve, no downtime.
Here's what you get when you partner with an insurance BPO like KDCI:
Outsourcing is no longer just a cost-saving move. It’s a strategic one.
Claims processing is one of the most time-sensitive and error-prone areas in insurance operations. If you're managing this entirely in-house, it's easy to fall behind—especially during periods of high volume.
Our insurance BPO solutions streamline your claims processing so your customers get quicker responses and better service. We handle:
And because we’re built for insurance, accuracy is baked into everything we do.
Policy servicing involves dozens of moving parts—endorsements, cancellations, reinstatements, renewals—and it all needs to happen smoothly and on time.
Our insurance support team helps with all aspects of policy management. Whether you need support with day-to-day processing or help navigating a seasonal surge, we’re here to keep things running without missing a beat.
We integrate directly into your workflow so the customer experience stays consistent, no matter who’s doing the work.
Hiring in-house? You're paying for salaries, benefits, office space, software licenses, and training. With KDCI, you eliminate those fixed costs and pay only for what you use.
Let's compare:
Our Insurance BPO Team Supports U.S. Insurers Daily
At KDCI, we’ve worked with insurance providers across the U.S., offering back-office support that improves operations without disrupting your front-end performance.
We support:
Our team handles repetitive but vital tasks—letting your internal staff focus on customer relationships, business growth, and strategic decision-making.
We’re not alone in this belief. Industry leaders have published multiple insights on why insurance BPO services make sense today. Here are a few worth checking out:
Each of these articles reinforces what we’ve seen firsthand: outsourcing works—when you choose the right partner.
We don’t just promise performance—we measure it.
With KDCI, insurers have seen:
All while cutting their operating costs in half.
That’s the power of outsourcing done right.
Your in-house team is valuable—but they don’t have to do it all. Free them from repetitive admin work and let them focus on what matters most: underwriting, strategy, and delivering great customer experiences.
Whether you need help with policy servicing, claims processing, or overflow support, KDCI gives you a smart, scalable way to get more done.
Let’s talk. We’d love to show you how our insurance BPO solutions can help your business thrive.
As the COVID-19 pandemic ushered in a grim era of unemployment, financial instability, and business interruptions and shutdowns, it also led to the emergence of The Great Resignation.
Created by Texas A&M University’s professor — Anthony Klotz — the Great Resignation served as a wake-up call to employees who were unsatisfied with their jobs or desired a better work-life balance, leading them to resign from their positions.
Then, the Great Resignation evolved into The Great Reshuffle. This movement describes employees who jump into another industry for higher pay and a more fulfilling career path. Inevitably, The Great Reshuffle has forced businesses to redefine their company culture, hiring processes, and workforce budgets.
While this article focuses on workforce budget optimization, it will also tackle the factors behind The Great Reshuffle to help companies recalibrate their budgeting processes for the post-pandemic workplace.
Understanding the drivers behind The Great Reshuffle is a critical aspect of optimizing your workforce planning and budgeting processes for success. Let’s explore these three factors below.
For many employees, The Great Reshuffle marks the end of an era of enduring unfulfilling jobs. Quitting a job is more than just walking away from underappreciation, poor career growth opportunities, and low salaries; it’s a declaration of freedom and self-worth.
Thus, employees venture into different industries (or, for some, pursue entrepreneurship) in search of a higher and more livable paycheck, a deeper sense of purpose, and greater alignment of personal and company values.
According to Future Forum Pulse, an overwhelming majority of employees (93%) have expressed their desire for flexible schedules. This desire stems from employees wanting to spend more time with their families and personal endeavors as well as avoid the hassle of commuting.
That’s why The Great Reshuffle has made flexible work arrangements a standard, not just the bare minimum to attract talent.
AI is everywhere, and it’s revolutionizing the way humans work. Companies employ this technology to supplement human employees, or worse, replace them with AI. As AI becomes sophisticated over time, employers must keep up the pace — or risk getting left behind.
Workforce budgeting is not always about how much a company spends on resources. Sometimes, it’s about how well a business redistributes manpower for maximum productivity, efficiency, and cost savings. Here’s why you should optimize your workforce budgets.
Workforce budgeting is a strategic effort. By optimizing workforce budgets, companies can avoid overspending on labor and other resources, helping them achieve higher productivity levels and maintain financial stability.
Employee productivity and performance drive success. Companies that effectively plan their workforce budgets and manpower can allocate optimal headcount across various assignments and projects, so employees can complete their deliverables on time while meeting quality standards.
This also contributes to higher employee satisfaction and lower turnover, as staff members are no longer overworked or burdened with tasks that don’t suit their current role and skill sets.
Effective workforce budgeting involves accounting for the skills and qualifications of each employee. By optimizing staffing budgets and manpower, employees can focus on their core competencies, preventing dips in quality and productivity.
Scaling a business entails optimizing workforce budgets for long-term growth. When budgeting is done right, scalability becomes less of an intimidating endeavor. As a result, companies can grow their team headcount according to shifting demand and workload.
Workforce planning and budgeting are grounded in adaptability and efficiency. From team distribution to employee performance, everything is tied to a company’s ability to maximize its manpower — which contributes to a higher return on investment (ROI).
Optimizing workforce budgets boils down to one thing: A realistic budget. Here are four steps on how to draw up a feasible and adaptable workforce budget.
Think of workforce budget planning as your roadmap to success. But to achieve success, what are your goals and priorities?
Whether it’s slashing employee turnover rates or improving performance, having clear goals can help departments — especially human resources and finance departments — prepare budgets that align with the organization’s future vision and the needs of its employees.
From the highlights to the lowlights, this step functions as a reality check of your organization’s workforce. How many employees, including new hires, are in the company’s departments? Is there room for growth?
By extracting workforce data, identifying skill gaps, and assessing organizational structures, departments and executives can draw up a realistic manpower budget that supports effective decision-making, long-term growth, and operational efficiency.
Businesses must not only identify current workforce needs, but also anticipate future needs and unforeseen circumstances. This means monitoring current trends, discerning shifts in the market, forecasting organizational changes, and preparing for economic or health crises.
By preparing for challenges — whether good or bad — your company has ample budget to handle dire situations without significantly affecting your workforce.
Links International’s Country Director for Recruitment, Keith Wong, says there are two ways of drawing up a workforce budget: Zero-based budgeting and incremental budgeting.
In zero-based budgeting, companies don’t use previous budgets as their point of reference, meaning their labor budget is drawn from zero — a blank slate. Aimed at companies in fast-evolving industries, this method involves justifying expenses in each period, demanding a higher level of accountability and financial management.
Alternatively, incremental budgeting involves reviewing previous budgets and using them as your base of reference. Workforce budgets are adjusted in increments, taking into account market dynamics and other conditions. Incremental budgeting is appropriate for companies in more predictable and stable markets.
Of course, there’s no “right” or “wrong” workforce budgeting method. Existing factors like your company’s industry influence your decision between zero-based budgeting and incremental budgeting. You can even incorporate elements of both budgeting methods!
Workforce budget optimization equates to productivity and retention. We rounded up the best tips for optimizing workforce budgets.
Picture this: You hire a new employee, train them in your processes, and after some time, that same employee is handing in their resignation letter. Employees come and go — but in the first place — why are they leaving your company?
Employees quit because they’re underpaid and undervalued, thus justifying their desire to find better job opportunities. Some also leave because of toxic workplaces, or they no longer find meaning in their work. In some cases, employees resign due to a lack of opportunities for professional development.
Workforce development programs not only open doors for promotion, but also keep employees for a lot longer as they feel a sense of achievement. Workforce programs can involve mentoring, seminars, and workshops held either online or in the workplace.
By dedicating a portion of your budget to professional training, employees can acquire new skills, hone existing ones, and develop self-confidence. They’ll be more productive, too. All these contribute to higher employee satisfaction and a deeper sense of purpose, not to mention you’re also future-proofing your employees’ careers.
Long commutes and lack of work-life balance? Employees are no longer settling for additional stress. They don’t want their lives to revolve around work, and they want companies to offer flexible work arrangements for greater work-life balance and autonomy. These arrangements include remote work, hybrid setups, and flexible working hours (i.e. employees choosing their start and end times).
By providing flexible work arrangements, employees have more say in when and how they work. Some individuals feel more comfortable working remotely at night, while others prefer hybrid work for the right balance of in-person interactions.
This flexibility affords more benefits beyond autonomy — it also bolsters productivity and enhances job satisfaction, leading to improved performance and retention rates. Additionally, such arrangements also help your recruitment team cast a wider net in the hiring pool, allowing them to hire candidates outside of the country, or even those with disabilities.
Technology is the norm, and we can’t deny its profound effects on business operations. AI, for example, can optimize customer service channels with human-like, personalized responses to questions. Computer programs have also evolved to become more advanced, with features that automate routine tasks and streamline workflow with just a few clicks.
When it comes to workforce budgeting, doing things manually sets your finance and human resources departments up for failure. For instance, if your HR and finance employees are getting or inputting data on multiple spreadsheets, they’re more likely to make errors that can hinder effective workforce planning.
But with the right software, manpower budgeting becomes more efficient and data-driven, as HR and finance employees can extract work data from a central database. This, in turn, supports staffing decisions that benefit both employees and the organization’s goals.
Short for “Diversity, Equity, Inclusion,” DEI encompasses initiatives that promote a more inclusive workplace culture. Employees can be of any gender, sexual orientation, race, or socio-economic background. Hence, companies must ensure that minority groups are given a platform — a voice — where they can participate in decision-making, share ideas, and drive change in the workplace without prejudice.
Nurturing DEI begins with education and awareness. For example, you can initiate workforce development programs that focus on using gender-neutral language in correspondence and promoting workplace inclusivity and cultural sensitivity. Workplace policies can also be updated to protect minority groups from racial or gender-based harassment and accommodate the needs of persons with disabilities.
Furthermore, as much as possible, recruitment strategies should involve being open to hiring minorities, so they can bring in fresh and diverse perspectives at every level — which helps overcome blind spots.
Likewise, AI biases should be minimized to prevent loss of trust. By employing AI specialists from diverse backgrounds, they can detect biased data and train AI systems on diverse data sets.
When you champion DEI in the workplace, you create a culture where every employee feels respected and valued. This translates to enhanced collaboration that promotes growth, innovation, and retention — signaling a positive ROI in DEI investment.
Outsourcing powers up the business world, allowing companies to collaborate with the best BPOs for top-tier efficiency. Aside from efficiency, outsourcing offers more benefits:
However, always remember that your motivation for outsourcing should not always center around cutting costs. When evaluating a potential outsourcing partner, consider the company’s expertise, core values, culture, and target audience as your benchmark of choice, so you can achieve a higher ROI and forge a long-lasting partnership with your service provider.
If you’re outsourcing to the Philippines, consider comparing KDCI Outsourcing with other BPO providers, such as Accenture and TaskUs, to help you make the right choice.
Outsourcing goes beyond optimizing workforce costs — it streamlines operations for faster turnaround times and higher performance.
At KDCI Outsourcing, we transform your goals into reality by tailoring our offshore staffing solutions to your needs. From outsourced accounting to content creation, we've got your bases covered. With our knowledge and expertise in the latest technologies, rest assured that your operations will be equipped for precision, efficiency, and innovation.
Elevate your workforce management efforts today! Get in touch with KDCI Outsourcing and let our offshore services drive real results.
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Outsourcing property management services to the Philippines can be a cost-effective and strategic decision for many organizations. However, like any outsourcing arrangement, it comes with its own set of challenges.
From navigating cultural differences to ensuring quality control, there are several factors that can affect the success of outsourcing property management services to the Philippines. In this article, we will talk about the challenges associated with the strategy, as well as how to overcome them.
Since the Philippines is still a developing country, outsourcing property management services here comes with its own set of challenges. These may include the following.
Although the Philippines has close cultural ties with western countries like the US, it still has a unique cultural background that may have notable differences from the culture of the US property management company outsourcing the service. This can lead to challenges related to communication styles, understanding of expectations, and work styles, all of which require additional effort to overcome.
One good example of this challenge is the difference in the intensity of authority and hierarchy in the workplace. In the Philippines, it’s common for employees to address their superiors with formal titles such as "Sir" or "Ma'am".
On the other hand, in the US, there is a more informal and direct communication style in the workplace. Employees are encouraged to express their opinions and provide feedback, even to their superiors. There is less emphasis on formal titles and hierarchies, and employees are often encouraged to address their managers by their first names.
This cultural difference can sometimes lead to misunderstandings or miscommunication in a workplace setting. It's important for employees from different cultural backgrounds to be aware of these differences and adapt their communication style accordingly to promote effective workplace culture.
Imagine a property management company in the US that decides to outsource some of its operations, such as customer service and maintenance coordination, to the Philippines. The company hires a team of customer service representatives to handle inquiries and requests from tenants, as well as coordinate maintenance and repairs for the properties managed by the company.
However, because of the difference in accents, language proficiency, and cultural nuances, both the outsourced team and clients face language barriers. Since the US-based tenants primarily speak English, while the customer service representatives in the Philippines primarily speak Filipino, miscommunication may occur. This can result in misunderstandings, delays, and frustrations for all parties involved.
Tenants may also have difficulty understanding the Filipino accent or the use of certain local terminologies, while the customer service representatives may struggle with understanding the nuances of English spoken by tenants, especially if it involves technical or legal jargon related to property management.
Additionally, written communication, such as emails or reports, may also be affected by language barriers. Misinterpretation of written messages, grammatical errors, or language limitations may lead to more errors and delays in operations.
Outsourcing property management services to the Philippines can pose challenges in legal and regulatory compliance for a US-based property management company. This is mainly due to differences in laws and regulations governing the industry in the two countries.
For instance, property management in the US is subject to numerous federal and state regulations, such as the Fair Housing Act, the Americans with Disabilities Act, and state landlord-tenant laws, among others. These regulations establish requirements for leasing, property maintenance, tenant screening, fair housing, and other aspects of property management. Failure to comply with these regulations can result in legal and financial consequences, including fines, lawsuits, and reputational damage.
Meanwhile, in the Philippines, property management is subject to different regulations and legal frameworks. These include the Philippine Condominium Act and the Urban Development and Housing Act, which both establish regulations for condominiums, apartment buildings, and other types of residential properties. Compliance with these regulations is essential to ensure the safety and well-being of tenants and the proper maintenance and management of the properties.
When outsourcing property management services to the Philippines, the US-based property management company must ensure that the outsourced operations comply with both US and Philippine laws and regulations. This requires thorough research and understanding of the relevant regulations, including any differences and similarities between the two legal policies. It also requires close collaboration with the outsourced team to ensure that they are properly trained and equipped to achieve legal compliance.
Another challenge that comes with outsourcing property management services to the Philippines points to maintaining data privacy and security. Property management involves handling sensitive data such as tenant information, financial records, and property-related documents. Ensuring the privacy and security of this data is crucial to protect the rights and interests of tenants, property owners, and the property management company itself.
However, the Philippines and the US have different data privacy and security regulations. In the US, property management companies are subject to federal and state laws such as the Fair Credit Reporting Act (FCRA), the Health Insurance Portability and Accountability Act (HIPAA), and state data breach notification laws. These mandate strict data privacy and security requirements.
On the other hand, the Philippines has its own data privacy regulations, such as the Data Privacy Act (DPA), which aims to protect the personal information of Filipino citizens. While the DPA aligns with international data privacy standards, there may still be differences in specific requirements, such as data retention and breach notification, compared to US regulations.
The different timeframes and work practices between the Philippines and the US can also affect the efficiency of property management operations. The Philippines is located in a different time zone, usually 12 to 15 hours ahead of the US, which can result in significant differences in work hours and business days.
Since property management operations in the US may be time-sensitive, it requires real-time coordination with property owners, tenants, vendors, and other stakeholders. However, because of the time difference, this may result in managing urgent matters and meeting service level agreements.
Work practices and business customs may also differ between the US and the Philippines. The US follows a Western business culture that typically emphasizes individualism, punctuality, and direct communication. In contrast, the Philippines has a distinct business culture that values teamwork, flexibility, and indirect communication styles. These differences in work practices can impact collaboration, decision-making, and responsiveness in outsourced property management operations.
Let's say you're a real estate company based in the United States and you decide to outsource property management services to the Philippines to handle a growing portfolio of properties. Initially, you start with a small team of outsourced property managers to handle a limited number of properties. However, as your business grows and you acquire more properties, you need to scale up your operations in the Philippines to accommodate the increased workload.
The challenge here is that scaling up operations in a different country may require additional resources and infrastructure. These may include hiring and training more staff, setting up new office space, and implementing robust IT systems to handle increased data and communication needs. Additionally, managing a larger team in a different time zone and cultural setting may also pose challenges in terms of coordination, communication, and maintaining consistent quality standards.
Property management needs will vary over time, and outsourcing arrangements may need to be adjusted accordingly. For example, during peak seasons or when facing unexpected situations like natural disasters, the demand for property management services may increase rapidly, requiring the outsourced team to quickly adapt and scale up operations. This flexibility may pose challenges if the outsourced team lacks the capacity or capability to swiftly adjust to changing demands.
However, finding a property management outsourcing partner that can cater to extensive scalability and flexibility needs can be difficult. You have to look for an outsourcing company in the Philippines that can scale your property management needs on demand.
Maintaining a positive reputation and consistent brand image is crucial in the real estate industry because property owners and tenants trust property managers to maintain their assets and provide high quality services. However, when outsourcing property management services to the Philippines, ensuring that the outsourced team aligns with the desired reputation and brand standards can be challenging.
If the outsourced team fails to meet expectations in terms of responsiveness, professionalism, or quality of service, it can reflect poorly on the reputation of the property management company. This can lead to negative customer reviews, complaints, or incidents of mismanagement, all of which can spread quickly.
Additionally, if there are inconsistencies in how they communicate with clients, tenants, or vendors, there may also be issues with brand dilution or confusion, impacting the overall brand perception. This can ultimately result in the property management company dealing with tarnished reputation and loss of business.
Outsourcing property management services to the Philippines can be a strategic decision to leverage cost-effective and skilled resources. Thus, it’s just right that you implement good outsourcing practices to ensure success in your property management operations.
Clearly communicate your expectations, requirements, and performance metrics to the outsourcing team. Establish robust communication protocols, including regular meetings, progress reports, and feedback mechanisms to ensure effective communication and alignment of goals. It will also help if you assign a specific platform for team communication to aid in overcoming this challenge.
Invest in comprehensive training programs to equip the outsourcing team with the necessary skills, knowledge, and tools related to property management. You should also make sure to walk your staff through necessary legal regulations and industry practices. Provide access to relevant resources and documentation for their reference.
Set up robust quality control processes to ensure that property management services are delivered according to the desired standards. Define quality benchmarks, conduct regular audits, and provide feedback to the outsourcing team to maintain service quality and accountability.
Implement stringent data security measures to protect sensitive information related to properties, tenants, and finances. Use secure communication channels, establish confidentiality agreements, and comply with relevant data protection laws to ensure data security and privacy.
Promote a collaborative work environment that encourages open communication, knowledge sharing, and cultural understanding. This will help you foster a positive work culture that values diversity, promotes teamwork, and builds trust among team members from different cultural backgrounds.
Address time zone differences by establishing overlapping work hours, setting up clear communication protocols, and using technology tools that facilitate real-time collaboration. Plan and manage work schedules effectively to ensure timely responses and delivery of services.
Regularly monitor the performance of the outsourcing team, provide constructive feedback, and recognize their achievements. Use performance metrics to evaluate service quality, adherence to timelines, and overall productivity.
Anticipate changing business needs and plan for scalability and flexibility in the outsourcing arrangement. Ensure that the outsourcing partner can adapt to changing requirements, provide additional resources as needed, and adjust workloads to meet fluctuating demands.
Building a long-term partnership with the outsourcing team can result in better collaboration, improved performance, and cost-effective operations. Invest in building a strong relationship, foster trust, and maintain open communication to ensure a successful and sustainable outsourcing engagement.
Select a reputable and experienced outsourcing partner in the Philippines with a proven track record in property management services. Conduct thorough due diligence, assess their capabilities, expertise, and cultural fit with your organization. You should also read reviews from their previous and current clients.
Avoid running into complex outsourcing challenges by looking for a reliable outsourcing partner for your property management needs.
KDCI will provide you with a dedicated team that can give you the best property management service that you deserve. With trained professionals, scalable offers, and cost-effective solutions, you can ensure success for your property management company.
Do you want to know more about KDCI’s property management services? Click the button below to contact us.
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
