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Alternative staffing refers to the use of non-traditional employment arrangements instead of hiring full-time, permanent staff. This can include using temporary workers, freelancers, contract workers, or part-time employees, to maximize flexibility and cost savings, and gain access to specialized skills without the commitment to full-time hires.
In 2024, 64% of employers considered alternative staffing from Philippine companies like KDCI that specialize in this service. For more options, here’s a list of the top Philippine companies that offer alternative staffing.
There are several companies in the Philippines that offer alternative staffing services. But, below are the top ones that excel when it comes to providing diverse workforce solutions, arranged in no particular order.
Key Discovery Consulting Inc. (KDCI) is an outsourcing company based in Ortigas, Pasig, that focuses on building a team for companies that require staff for Ecommerce, design and marketing, and back-office operations.
Having worked with famous brands like Adidas, Nike, and Microsoft, they’re known for having a proven track record of providing efficient staffing services in the industry.
Here are some teams they can build for you:
KDCI simplifies staffing by recruiting top talent, tailoring training for your brand, and managing productivity with KPIs and QA checks. They customize teams based on your needs, making them perfect for businesses with fluctuating staffing requirements.
Penbrothers is a Makati-based staffing agency that can find, hire, and build your remote team in the Philippines. They’ll provide your business with the talent you need and will take care of the whole process from connecting with potential candidates to providing staffing support.
Here are some of their services:
Penbrothers promotes an all-in monthly staffing fee, which already includes fees for management, amenities, additional support, and staff support. They have ready-to-view CVs, so you should consider partnering with Penbrothers if you’re looking into hiring specific roles in your department.
Dynamic Business Outsourcing Solutions (DBOS) is a Quezon City-based agency that offers staffing roles in the following departments:
DBOS has ready-to-deploy staff for specific positions, so if you already have a planned team in mind, then you should consider checking the company out. They have a long list of available roles, but businesses with custom and specialized needs may benefit more from partnering with more flexible companies like KDCI.
Q2 HR Solutions is a prominent HR and recruitment firm based in Makati that specializes in talent acquisition, executive search, manpower outsourcing, and consulting services, catering to the needs of both local and international clients across various industries.
Instead of offering specific staffing roles, they feature human resource services to match the business with the right talents.
Here are some of their services:
Q2 HR Solutions provides flexible workforce solutions to companies looking to adapt to market demands, manage operational costs, and improve efficiency. Their flexibility makes them a suitable partner for SMEs and growing startups.
HCM Nexus Consulting, Inc., based in Makati offers alternative staffing services designed to give businesses the flexibility to scale their workforce in response to their changing needs.
The company offers staffing solutions for various industries, including the following:
The alternative staffing services provided by HCM Nexus Consulting, Inc. are particularly beneficial for managing workloads during peak periods, completing specific projects, or fulfilling short-term needs without the commitment to permanent hires. This approach makes them a must-consider for start-ups and tech-based companies.
Agility Staffing Services is a talent-matching company based in Pasig that offers contract staffing, contract-to-hire, and permanent staffing solutions. They mainly focus on providing alternative staffing services for tech roles.
Here are some of their tech-based services:
That said, since Agility Staffing is a niche company, only businesses that require tech assistance will benefit from partnering with them. This may include businesses that require web development and integration, SaaS companies, and those in the IT industry.
Staffhouse International Resources is a prominent recruitment agency based in Quezon City, specializing in the overseas placement of highly skilled professionals across a variety of industries.
Staffhouse International Resources serves a wide range of industries, with a particular focus on sectors where the Philippines has a strong pool of talent, including but not limited to:
Staffhouse International Resources is an ideal partner for businesses in niche industries like healthcare and hospitality that are seeking to bridge the talent gap with qualified professionals from the Philippines.
C9 Staff, a Taguig-based global staffing and outsourcing company, specializes in providing remote staffing solutions to businesses around the world.
The company serves a broad spectrum of industries, leveraging the versatility of remote work to meet the staffing needs of businesses in sectors. They cater to:
C9 Staff is an ideal partner for businesses of all sizes looking to tap into the benefits of remote work, including SMEs, large corporations, and businesses in industries in need of specialized skills like healthcare and IT.
Bridge Group, with its main Philippine office located in Taguig, specializes in offering customer support staffing solutions to B2B companies.
Since the company focuses mainly on customer service, they can only supply roles for the following:
If you’re a B2B company with exclusive customer support needs, you should consider partnering with Bridge Group. They provide consulting and execution services, as well as custom staffing solutions, which makes them perfect for mid to large enterprises who have an unclear idea of their specific staffing requirements.
Outsourced is a Quezon City-based business process outsourcing company that can provide you with dedicated offshore staff. They cater to a wide range of industries, including, but not limited to, the following:
Because Outsourced offers a wide range of staffing services, they’ll be an ideal partner, no matter the industry and size of your business. However, you should note that their offers are limited to full-time staff, so if you need a contract-based or project-based workforce, you may be better off finding a more flexible option.
Alternative staffing is an effective way to maximize flexibility, but it also comes with disadvantages like lack of brand alignment, management difficulties, and potentially higher costs in case of employee mismatches.
This is why choosing a company with a proven track record of providing custom and high-quality alternative staffing services like KDCI is incredibly important in ensuring you find the right people for your team.
At KDCI, we’ll build you a team of offshore staff for your custom business needs. We train and certify talents for your brand, and manage them for you, all while still ensuring cost savings. Click the button below to learn more.
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Visitors take 0.05 seconds to form an opinion about your website. So, if your website isn’t presentable and functional, you can expect low customer engagement and decreased trust and credibility.
How do you prevent this? With the help of responsive web design services. These services ensure your website automatically adjusts and adapts its layout to fit the screen size and resolution of any device, from desktops to smartphones. By doing this, you can elevate your brand in 5 ways, discussed below.
A responsive web design refers to a website that automatically adjusts its layout, content, and functionality to display optimally across various devices and screen sizes.
This approach ensures that whether a user is viewing the site on a desktop, tablet, smartphone, or any other mobile device, the website will reformat itself to provide a seamless, user-friendly experience. The goal is to eliminate the need for separate designs for each device type, ensuring accessibility, improving user engagement, and enhancing overall user satisfaction.
With responsive website design services, business owners won't need to set up a responsive website on their own, saving them time and resources. All they need to do is find a company offering creative process outsourcing services who can execute the work for them.
Responsive web design services can significantly elevate your brand in several key ways, ensuring your online presence is not only versatile but also user-friendly across all devices. Here are the top five ways these services can transform your brand.
Responsive web design services play a pivotal role in elevating your brand by significantly enhancing the User Experience (UX). This approach to web design ensures that no matter which device a customer uses to interact with your brand's online presence, their browsing experience remains seamless and efficient.
Since the cornerstone of responsive design lies in its adaptability, it automatically adjusts the layout, content, and functionality of a website to fit the screen size and resolution of the viewing device. This fluidity eliminates common issues such as distorted images, misplaced text, or inconvenient navigation that often frustrate users on non-responsive sites.
By providing a consistently positive experience across all platforms, responsive design not only increases the opportunity for conversions but also builds a positive perception of your brand in the minds of your customers.
With the rise of smartphones, more people are using mobile devices to access the internet than ever before. Responsive web design services cater to this audience by ensuring websites are fully optimized for smaller screens, making online content more accessible, navigable, and enjoyable for users on the go.
By adopting responsive web design services, brands can ensure their websites are primed for the mobile era, making them accessible to the vast and growing number of users who rely on mobile devices for their internet usage.
This strategic move not only increases mobile and website traffic but also positions your brand as modern and user-friendly, further elevating its appeal and competitive edge in the digital marketplace.
Search engines, with Google at the forefront, have increasingly prioritized mobile-friendly websites in their algorithms. This shift reflects the growing dominance of mobile internet usage and underscores the importance of responsive design in a comprehensive SEO strategy.
Responsive web design services ensure that a website provides an optimal viewing experience across a wide range of devices, from desktops to smartphones. This adaptability not only enhances user experience but also aligns with search engines' goal to deliver highly relevant and accessible content to users, regardless of the device they use.
Moreover, responsive design consolidates your site's content under one URL, easing search engine indexing and avoiding duplicate content issues from separate mobile and desktop sites. This simplifies crawling and indexing for search engines, consolidates SEO value, and enhances your site's authority.
In the traditional approach, companies often found themselves maintaining separate websites for desktop and mobile users. This not only doubled the effort required in terms of content creation, updates, and maintenance but also significantly increased the costs associated with web development and upkeep.
With a responsive web design company, you can eliminate the need for multiple versions of your website by introducing a single, dynamic site that fluidly adjusts its layout, content, and functionality to accommodate the screen size and resolution of any device used to access it.
By reducing both initial development and ongoing maintenance costs, while also improving the efficiency of content management and search engine optimization strategies, responsive design services offer a cost-effective solution that enhances brand consistency and accessibility across all platforms.
Future scalability is an integral aspect of sustaining a brand's online presence, and responsive web design services are pivotal in achieving this goal. It equips your website with the flexibility to adapt seamlessly to these changes, ensuring that your brand not only keeps pace with digital innovation but also leads in providing a superior user experience.
The foundation of responsive design services lies in its fluid images, flexible layouts, and media queries. This adaptability means that whether a visitor accesses your site from a current smartphone model, a future tablet yet to be released, or any other device, your website will render perfectly, offering an optimal viewing experience.
This level of preparedness for future technology developments offers several significant benefits to your brand, such as a more consistent user experience, enhanced competitive edge, and increased reach and engagement.
The cost of responsive web designing services in the USA can vary widely based on several factors, including the complexity of the design, the number of pages, any special features or integrations, and the expertise of the design team or agency. Here’s a general breakdown to give you an idea.
For small businesses or individuals comfortable with taking a more hands-on approach in creating responsive websites, using website builders like Squarespace, Wix, or WordPress with responsive themes can cost anywhere from $0 (with limited features and ads) to around $50 per month for premium plans.
You can engage in remote staffing by hiring a freelance web designer can offer more customization than DIY builders. Prices can range significantly based on experience and project scope, from as low as $1,000 to $5,000 for a basic to moderately complex responsive website.
For businesses looking for a comprehensive, custom-designed website, professional graphic design firms provide extensive responsive web development services from design to development and testing. Prices for agency work can start around $5,000 and can easily exceed $25,000 for large, complex projects.
Large businesses or those requiring advanced functionality, such as e-commerce capabilities, integrated databases, or custom applications, can expect costs for responsive website development services to start at $25,000 and can go well into the $100,000 range or more.
You can always consider working with responsive web design companies from the Philippines to cut down on operational costs. Doing this can help you achieve up to 70% cost savings without sacrificing quality.
It’s difficult finding seasoned experts who can create a responsive web design for you. With thousands of web designers online, how do you know who’s the right person for the job?
That’s what KDCI does for you. Our responsive web design services includes building you a team of Filipino web designers who will meet your requirements and design your website for the best user experience. We’ll do all the heavy lifting from sourcing and hiring to vetting and training your web designers, making sure you get the best website you can possibly imagine.
Ready to build your web design team in the Philippines? Click the button below to learn more.
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As of 2024, about 68% of US companies engage in offshore outsourcing. Top brands like Adidas and Amazon outsource their operations to companies like KDCI because of benefits such as cost efficiency, access to a wide talent pool, and flexibility.
That said, what is offshore outsourcing, and how does it work? Here’s everything you need to know.
Offshore outsourcing is a business strategy wherein companies hire external firms in other countries to handle tasks like customer service, IT support, software development, and manufacturing. This allows businesses to save costs and access specialized skills that are more readily available or more cost effective abroad.
The tasks outsourced depend on the company's needs, such as a tech firm hiring foreign developers for their expertise or a manufacturer seeking lower labor costs or an Ecommerce company needing more customer service agents.
Offshore outsourcing can be broadly classified into five types, each catering to different operational needs and strategic objectives of businesses.
This type of offshore outsourcing involves contracting external organizations located in other countries to handle IT-related tasks, such as software development, application maintenance, network management, and IT support. It's one of the most common forms of offshore outsourcing, driven by the need for technical expertise and cost savings.
Business Process Outsourcing (BPO) entails outsourcing non-primary business activities and functions such as customer support, administrative tasks, human resources, finance and accounting, and data entry to specialized service providers overseas. The aim is to improve operational efficiency and allow companies to concentrate on their core competencies.
Knowledge Process Outsourcing extends beyond traditional BPO by outsourcing more complex, knowledge-intensive tasks that require specialized skills. This includes research and development, financial analysis, advanced engineering services, legal processes, and consultancy services.
Learn more about BPO vs. KPO here.
Legal Process Outsourcing focuses on outsourcing legal services to external firms located in jurisdictions with lower labor costs. Services commonly outsourced include document review and management, legal research, contract management, and compliance services.
This offshore outsourcing type involves contracting manufacturing processes or production tasks to foreign companies. Manufacturing outsourcing is adopted by companies looking to benefit from lower labor and production costs, access to advanced manufacturing technologies, and the ability to scale production based on demand without significant capital investment.
Offshore outsourcing follows a structured process that allows companies to delegate certain tasks or business functions to third-party service providers located in countries other than where the company is. The process typically involves the following key steps.
Companies first identify the tasks they want to outsource. These can range from IT services, customer support, and manufacturing, to specialized tasks like legal processing or knowledge-based work.
The next step involves researching and selecting the best offshore outsourcing companies with the expertise, resources, and capacity to meet the company's needs. This selection is based on various factors, including cost, reputation, quality of work, and the provider's ability to communicate effectively across cultural and linguistic barriers.
Usually, companies outsource to developing countries like the Philippines to maximize cost savings. This strategy leverages lower labor costs and access to a skilled workforce, allowing businesses to reduce expenses and improve efficiency.
Companies conduct due diligence to assess the capabilities, financial stability, and track record of the chosen offshore outsourcing company. Following due diligence, the company negotiates terms, including scope of work, service level agreements (SLAs), pricing, confidentiality agreements, and timelines with the outsourcing provider.
This phase involves transferring the identified business processes to the offshore outsourcing provider. It may include training the provider's team, setting up communication and project management tools, and integrating systems and processes to ensure smooth operation and oversight.
Effective communication and management are crucial for the success of offshore outsourcing. Regular meetings, progress reports, and performance reviews help manage the relationship, address any issues, and ensure that the outsourcing objectives are being met.
Establishing quality control measures and feedback loops is essential to maintain the quality of the offshore outsourcing services availed. This can involve periodic audits, performance metrics analysis, and implementing changes based on feedback to continually improve the process and outcomes.
Ensuring compliance with legal and regulatory requirements in both the company's home country and the provider's country is critical. This includes data protection laws, intellectual property rights, labor laws, and tax implications.
Offshore outsourcing comes with a number of advantages. Listed below are some of the most common benefits.
While offshore outsourcing offers significant advantages, it also requires careful planning, effective communication, and diligent management to address challenges such as cultural differences, time zone discrepancies, and ensuring quality standards are met.
The five most commonly outsourced business operations are:
These offshore services are commonly outsourced due to their universal demand across industries, coupled with the availability of specialized global providers who offer cost-effective and scalable solutions.
The top offshore outsourcing destinations are renowned for their skilled labor pools, cost-effective services, and business-friendly environments. As of 2024, the leading countries include:
By leveraging the strengths of these leading outsourcing destinations, companies can enhance their competitive edge, improve operational efficiency, and drive growth in the global marketplace.
Choosing the right outsourcing company is crucial for enhancing your business operations and achieving strategic goals. Here are the top five tips you can follow.
By following these tips and approaching the selection process systematically, you can find an offshore outsourcing partner that not only meets your current needs but is also well-positioned to grow and evolve with your business over time.
It’s difficult to navigate offshore outsourcing with little knowledge, especially if you have specific business requirements to fulfill. With several things you need to consider, how do you get started?
This is where KDCI comes in. We take the time to understand your needs and requirements, company culture, and pain points to build you the perfect offshore team. With over 20 years of industry expertise, we’ll do everything for you, from finding, vetting, training, and certifying the right talents for your brand, up to managing your operations, saving you time and money.
Learn more about our offshore staffing services. Click the button below to get started.
At KDCI, Valentine's Day is more than just a celebration of love; it's a showcase of creativity, teamwork, and the vibrant spirit of our company culture.
This year, we take our annual Valentine's competition to new heights with the theme "Bagay Pa Rin Tayo," a testament to the enduring partnerships and friendships within our teams. Let's dive into how our company celebrated this special day, blending professional zeal with a touch of fun.
In the spirit of Valentine's Day, our team at KDCI holds a unique Photo Contest that sees different departments pairing up in various "love teams" – be it friends, couples, or squads. More than just winning, the competition is about sharing the Valentine's Day spirit across the KDCI team, encouraging fun and celebration of love in all its forms.
KDCI prides itself on its annual Valentine's Day competition, each year featuring a different theme and mechanics to keep the excitement alive.
The theme for 2024, "Bagay Pa Rin Tayo," was carefully chosen by our HR team early in the month, in collaboration with the creative team, to celebrate connections that stand the test of time and change.
The HR team at KDCI excels in orchestrating the Valentine's Day 2024 event, "Bagay Pa Rin Tayo," blending creativity and inclusivity to reflect our vibrant company culture. Collaborating with the creative team, they crafted engaging visuals and thoughtfully designed the competition to inspire creativity and teamwork.
The contest is open to all departments, fostering a sense of unity and friendly competition across the company. It is a delightful opportunity for teams to collaborate creatively and showcase their dynamics.
Participants rally their departments, selecting at least one pair to represent their team. The challenge is to embody a "love team" that resonates with their unique dynamics, captured through a photo.
These photos are then shared on KDCI’s official Facebook page, with the KDCI community voting for their favorites by liking and sharing the posts. The competition not only celebrates creativity but also engagement, as interactions are limited to followers of the KDCI Facebook Page, reinforcing a sense of community.
The fervor and creativity displayed in this year's Valentine's Day photo contest at KDCI are unparalleled, with entries that go above and beyond in showcasing the spirit of love, partnership, and imaginative flair.
Amidst a competitive field, three teams distinguish themselves, not just for their creativity but for their ability to capture the essence of what makes a truly memorable "loveteam."
Leading the contest is the Back-Office Team, represented by Gio Adriano and Jezca Felarca, with a photo that perfectly encapsulates the Yin-Yang theme. Their portrayal goes beyond the visual representation of balance; it is a profound narrative of how opposites attract and complement each other, creating a whole that is greater than the sum of its parts.
Ken David and Guen Omnes of the Admin Team take us on a nostalgic journey back to the '90s with their Marvin & Jolina-themed photo, titled "Labs Kita, Okey Ka Lang?" This entry captivates hearts by reviving the iconic love team that defined a generation, blending the essence of classic Filipino love stories with the contemporary spirit of KDCI.
Bien Magdaraog and Kneve Ramos of the Creative & Dev Team bring action to the forefront with their Fast & the Furious-themed photo, embodying the dynamic duo of Dom & Brian. This entry stands out for its adrenaline-pumping portrayal, drawing parallels between the high-octane world of street racing and the fast-paced, innovative environment of KDCI.
In a gesture that perfectly captures the Valentine's day spirit, our HR team took on the role of Cupid, distributing cupcakes to each on-site team member. These cupcakes, adorned with pink frosting and colorful toppings, were more than just treats, but also symbols of the love and appreciation we share within our corporate family.
Valentine's Day 2024 at KDCI is a memorable celebration of love, creativity, and teamwork. As we continue to nurture our company culture, events like these remind us of the joy in collaboration and the beauty in celebrating our collective spirits. Here's to many more celebrations where we can say, "Bagay Pa Rin Tayo."
This Valentine's Day, KDCI once again proves that when we come together, creativity knows no bounds, and every day is an opportunity to celebrate the connections that make us stronger.
As KDCI celebrates Valentine’s Day 2024, we honor each and every member of our team. Each occasion is an opportunity to relive the spirit that fuels KDCI every day, and we invite you to be a part of this dynamic environment!
If you're passionate about knowledge, dedication, collaboration, and innovation, we're looking for individuals like you to join our team. Embrace the opportunity to work in a place where your ideas are valued, your growth is prioritized, and your contributions make a real difference.
Join KDCI and see how you can become a part of our ever-growing family.
Already a part of the KDCI team? Leave us a good review on Google!
A big part of your business success depends on the people you’re working with. However, an efficient and reliable team can be hard to come by without investing too much time or money. This is why a lot of companies turn to building their own offshore teams in the Philippines.
By working with a Philippine offshore team, companies like Amazon and Target are able to streamline their business processes for lower costs without sacrificing quality. In this guide, we’ll walk you through the step-by-step process of how you can build your offshore team and meet your business objectives.
When building an offshore team, consider your capabilities when it comes to budget, available time and resources, as well as your current business condition. Here are the three main ways you can do this.
1. Working with an Outsourcing Company: The most effective method to build an offshore team in the Philippines involves partnering with a specialized outsourcing company that manages all aspects of recruitment, training, and management, aligning the team with your business needs.
2. Establishing a Dedicated Offshore Office: Setting up your own offshore office in the Philippines offers direct control over your team and operations but requires significant investment in time, finances, and resources to manage all operational aspects.
3. Freelance Platforms and Remote Teams: Using freelance platforms for building a remote team in the Philippines provides flexibility and cost-effectiveness, especially for small projects or budgets, but requires more hands-on management for coordination and quality control.
There are many ways you can build an offshore team in the Philippines, but the most efficient method involves finding a reliable outsourcing provider. Let’s go through how you can do this.
As a business owner, the first step in building an offshore team is identifying your needs and goals. You can do this by closely examining your current operations. Look at what's working well and areas that need improvement, such as customer service, technology, or market expansion.
You should also pinpoint the specific challenges your business is facing. For instance, if rapid growth is overwhelming your current staff, you might consider whether adding offshore team members to perform certain functions could alleviate pressure. Conversely, if innovation is your goal, pinpoint the skills and expertise needed to drive this, and assess if these are present within your existing team.
This phase is about aligning your operational needs with your strategic goals. Are you looking to cut costs, improve efficiency, or expand your offerings? Each goal will require different resources and approaches, and recognizing this early on is key to successful offshore team management.
Choosing the right offshoring partner in the Philippines is a critical decision that can significantly impact the success of your offshoring venture. Begin by conducting thorough research to create a list of potential partners. This can be achieved through online searches, seeking recommendations from business networks, and exploring reviews and case studies.
Pay close attention to each candidate’s track record, particularly in your industry or for the specific services you need. It's important to select a partner not just based on cost but also on their proven ability to deliver quality work and their experience in handling similar offshoring operations.
Once you've shortlisted potential partners that can help you build an offshore team in the Philippines, assess their compatibility with your business by evaluating their communication skills and their company culture to ensure a good match with your own. An ideal partner should not only be capable of fulfilling your business needs but should also be flexible and adaptable to your working style and values.
Once you've selected a reliable outsourcing provider, it's time to leverage their expertise in building an effective offshore team tailored to your specific business needs and objectives. Here are the things that your partner will do for you.
Your outsourcing partner begins the process of building your offshore team by assessing your business requirements to determine the ideal team size and the specific roles needed. They consider factors such as task complexity, necessary skill sets, and the level of support your onshore team requires.
They also plan the role specifications and task distribution, deciding whether your team needs generalists for various tasks or specialists for certain areas, based on the nature of the work and your long-term goals. This ensures a balanced team dynamic with members whose skills complement each other.
Once there’s a concrete plan for the team structure, they will start finding the right people through their recruitment team who are responsible for making job posts, sourcing talents, and vetting, screening, and interviewing candidates.
Your outsourcing partner will also handle and manage the training and onboarding process of your team.
For the training process, they will prepare and hold specialized on-brand training that involves equipping the new talents with complete knowledge about your brand. By training them for your brand, you can ensure that you’ll get an offshore team that can work using your brand’s voice, values, and management styles.
To further guarantee a high-performing team, outsourcing providers like KDCI certify talents through assessments, exams, live situational demos, and more.
Your outsourcing partner will also handle the onboarding process, which involves providing the talents with the tools and systems that your business uses for its operations. They’ll also take care of the necessary infrastructure and equipment.
Another key responsibility of your outsourcing partner involves managing your offshore team. They will monitor and oversee the operations and ensure that your staff maintains high levels of productivity and service quality.
To achieve this, the outsourcing provider monitors key performance indicators (KPIs) and ensures that the service level agreements are met. If not, then the partner will determine the areas for improvement and the possible resolutions to take.
Your partner will also prepare a report containing data-driven insights based on customer feedback and interactions, giving your business a better overview of the team’s efficiency. They will also provide regular updates and meetings to keep all parties aligned on project goals, timelines, and changes.
Building an offshore team in the Philippines is not an easy task. You need to allot ample time and resources to ensure that each step goes well, but this may not be possible for businesses with limited capabilities.
That said, make sure to work with a trusted offshore partner like KDCI who will take care of everything for you, from finding the best people for your team to managing them and ensuring high-quality service.
At KDCI, we’ll build a Philippine offshore team based on your needs and goals. We’ll find the right talents, train and certify them for your brand, and oversee your offshore business operations, giving you more time to focus on your core business processes. Click the button below to learn more.
According to the Philippine Statistics Authority (PSA) — as cited in the Technical Education and Skills Development Authority’s (TESDA) “Labor Market Information” — there are 851 registered BPOs in the Philippines. As business process outsourcing in the Philippines grows, it can be increasingly difficult for owners of small and medium-sized enterprises (SMEs) like you to find a BPO company that can understand and meet your needs.
In this guide, we’ll walk you through the best BPO companies in the Philippines, selected based on the most commonly outsourced services in the Philippine outsourcing industry and the SME field, specifically customer service, web development, and graphic design.
Customer service is one of the most in-demand functions of small to medium businesses, making it the most commonly outsourced function. For those looking for an offshore customer support team, here are the best BPO companies to consider.
KDCI Outsourcing — a Philippine BPO company based in Ortigas, Pasig — specializes in building a team of offshore customer service agents depending on the unique needs of the business. This Philippine outsourcing company will take care of all your customer support outsourcing needs, from finding, training, and certifying the right talents for your brand, to providing managed operations for quality assurance.
Their main selling point is understanding and catering to your business needs, so they can provide you with the right resources, whether it’s only one customer service agent or a full team — complete with a dedicated account manager who can work at the timezone and support channel of your choice.
We recommend partnering with KDCI Outsourcing if you’re a small to medium-sized enterprise that values flexibility and scalability. They’re also one of the best Philippine BPO companies to partner with in the outsourcing industry if the nature of your business involves having unpredictable customer service demands.
Concentrix is a global BPO company with offices around Metro Manila. With the integration of AI and the latest technologies, their goal is to equip businesses with a game-changing customer journey through their customer experience (CX) solutions.
Here are some of the customer support solutions offered by Concentrix, each designed to deliver an exceptional customer experience:
Concentrix’s customer support services cater more to large enterprises with a large market base and a high volume of customer calls per day. You’ll benefit from partnering with this offshore outsourcing company if you’re, for example, a retail store with multiple branches, a SaaS company with multiple clients, and the like.
ManilaPros is another Philippine outsourcing firm based in Ortigas, Pasig. Their main offerings center on providing five-star customer care for retailers. They are a full-service company, so after assessing your customer service needs, they’ll be the ones to find the right talents and provide on-brand training and certification for qualified agents.
This BPO firm will also provide you with a dedicated account manager who will oversee your customer service operations and ensure that quality standards are met. Most importantly, they offer valuable insights to help you improve not only your customer service but also your products and/or services.
You should partner with ManilaPros if you’re a retailer who wants to free up time and resources but still meet your customer service demands. We highly recommend this BPO provider for risk-averse brands as they offer a 14-day money-back guarantee.
Web development and general IT-related services are also commonly outsourced to the Philippines, especially by businesses needing a strong online presence. Below are the top Philippine BPO companies you should consider when outsourcing your web development needs.
Sourcefit, a Philippine outsourcing company based in Quezon City, offers web development outsourcing services. They can provide experienced web developers, whether it’s for one project or a fully dedicated offshore team.
By partnering with this BPO firm, you can work with developers who are knowledgeable in multiple programming languages, including but not limited to Java, PHP, ASP, and Ruby. They will also be the ones to provide the staff with the necessary tools and applications.
Sourcefit is one of the best outsourcing companies if you want a scalable web development team in the Philippines since the outsourcing firm offers both hourly and monthly rates, with the amount depending on the level of expertise you need.
Outsourced, located in Quezon City, specializes in hiring a full-time and dedicated team of offshore staff for businesses. They can provide you with full-time web developers who can either be home-based or office-based, depending on your requirements.
Some of the capabilities of Outsourced’s web developers include being able to build and program a functional website while maintaining a cost-effective service. This Philippine outsourcing company will be a good fit for businesses with long-term web development needs since the company only provides a full team.
KDCI Outsourcing, with its custom outsourcing solutions, can build a team of web developers for you. Depending on your business needs, they can cater to both project-based and long-term contracts.
With KDCI Outsourcing, you can take advantage of the company’s web development services, such as front-end development, WordPress development, and website maintenance and administration.
Considering its diversity, you can expect a more nuanced web development outsourcing service, covering everything from design, development, hosting, and overall maintenance of a fully functioning, secure, and effective website.
Businesses with custom web development needs will benefit the most from partnering with KDCI Outsourcing.
When looking for a BPO company that specializes in graphic design, you have to be more particular since you have to ensure that their designs are consistent with your brand. Here are some of the top-rated graphic design firms in the Philippines.
BruntWork, a Makati-based BPO firm, offers a wide range of graphic design solutions, including designs for logos, brochures, packaging, business cards, illustrations, and social media.
With expertise in advanced graphic design tools like Adobe Photoshop, Figma, Procreate, and Canva, their designers are capable of catering to small to big projects. The outsourcing firm also guarantees ongoing support and maintenance to ensure that your expectations are met.
By working with BruntWork, you’ll get access to a large pool of graphic designers in their team. You are free to choose a specific designer for your project, depending on their portfolio and fortes.
With a history of providing graphic design services for famous brands like Adidas, Tiffany & Co., and Dell, KDCI Outsourcing is one of the most trusted BPO companies for hiring the best graphic designers. They also offer comprehensive design services in the Philippines. Apart from graphic design, KDCI Outsourcing also specializes in multimedia, presentation and print design, UX/UI, and product photo editing.
But what sets KDCI Outsourcing apart is their ability to customize outsourcing services based on your unique requirements. You can trust them to find you a highly capable designer or build you a team of designers. Businesses that experience changing business objectives or fluctuating design demands should consider working with KDCI Outsourcing.
Qadra Studio is a BPO company located in Muntinlupa. They specialize in providing web design and graphic design outsourcing services.
For graphic design, they offer services for flyers, newsletters, social media posts, brochures, web images, t-shirts, and more. This versatility, along with Qadra’s focus on branding, makes them a perfect fit for e-commerce stores that want to maximize their online presence.
As the world becomes more digital, there’s been an increase in demand for e-commerce services, with more and more companies looking to the BPO industry to outsource e-commerce operations like product information management, product photo editing, and product copywriting. Below are our top Philippine BPO companies for e-commerce outsourcing.
KDCI Outsourcing offers a wide range of targeted e-commerce services, including product information management, content moderation, graphic design, customer support, and back-office solutions.
KDCI Outsourcing’s strength lies in their ability to build offshore e-commerce operations teams that fit the client’s unique requirements to enhance online presence and streamline operations.
With a portfolio of successful e-commerce projects that focus on graphic design, digital marketing, and back-office support, this offshore outsourcing company is an ideal choice for e-commerce businesses looking to enhance their online presence and streamline operations.
Invensis is a distinguished BPO company with over 23 years of experience in e-commerce support services. The company specializes in supporting back-office needs for order processing, product data entry, customer support, photo editing, catalog management, and accounting.
The hallmark of Invensis lies in their ability to customize services to perfectly suit the distinctive requirements of e-commerce businesses. This ensures that every in-house process receives the precise enhancements needed for a multifold increase in operational efficiency. The result? A guaranteed boost in sales and more time to dedicate to core activities. All these make Invensis the best BPO company in the Philippines for outsourcing e-commerce support needs.
TaskUs is an outsourcing company offering outsourcing solutions catered towards e-commerce. Some of their services include multilingual customer support, digital marketing, back office management, and content moderation.
They’re a great e-commerce BPO provider because they have a proven track record in delivering exceptional customer support and operational solutions that drive growth and improve customer satisfaction for e-commerce platforms.
When evaluating potential outsourcing partners in the Philippines, you need to consider several factors, such as the quality of service, the company’s reputation, and their ability to support your business objectives. But with so many BPO companies, finding the best BPO in the Philippines to satisfy your needs can be a huge challenge.
To narrow down your options, find a Philippine BPO company that offers flexibility. A flexible partner like KDCI Outsourcing can adapt to your specific needs, offering tailored solutions, no matter the business operation you plan on outsourcing.
At KDCI Outsourcing, we’ll build a custom offshore team that will not only deliver amazing work but also satisfy your specific requirements. We offer a wide range of services, including customer service, digital marketing, graphic design, and more. Contact us to help you power through your business goals!
Small and medium enterprises (SMEs) face the challenge of delivering exceptional customer service while managing resources efficiently. This is where customer service outsourcing companies come into play, offering specialized support to enhance customer experience and streamline operations.
In this article, we’ll delve into the best customer service outsourcing companies tailored for SMEs. We included options that not only fit your budget but also align with your business values, ensuring that your customer support is nothing short of excellent.
The first customer service outsourcing company on our list is KDCI Outsourcing. Founded in 2011 and based in Ortigas, Pasig, Philippines, they specialize in offering customized outsourcing solutions, particularly in building offshore teams in areas of customer service, web and graphic design, digital marketing, and many more.
Key features of their outsourced customer service include a team of experienced customer service specialists vetted and trained for your brand, streamlined customer service operations, as well as managed operations with regular reporting and feedback.
For small to medium enterprises, KDCI will be a good choice due to the customizable nature of their service.
Not to mention, they’ve worked with companies from various industries and have a track record of going beyond offering a service, helping their partners streamline operations and hit their business goals. Getting this concoction of versatility, specialized expertise, and tailored solutions can give SMEs the support they need to expand capabilities and streamline processes without the need for extensive in-house teams and additional resources.
BPO Hive specializes in providing outsourced customer service, particularly to skilled professionals from Egypt, for roles like sales, customer support, and virtual assistance.
The company focuses on providing native-level English speakers to enhance customer interactions. The company stands out for its personalized approach and commitment to connecting businesses with the right talent
Tailoring their services to individual business needs, BPO Hive offers a cost-effective, efficient customer service outsourcing solution for companies, especially small to medium enterprises looking to provide great customer service and scale operations without the high costs of an in-house team.
Founded in 2002 and based in Buford, Georgia, VoiceNation provides live answering services, including virtual receptionist and live chat features, primarily catering to small and medium-sized businesses in sectors like legal, real estate, and healthcare. Their services, available 24/7, include bilingual answering, custom scripting, and outbound calling.
This customer service outsourcing company's combination of skilled agents, advanced technology, and flexible pricing makes them a compelling choice for small to medium businesses who want to start outsourcing customer service, prioritizing reliable call answering and virtual receptionist services.
Enshored is a customer service company specializing in catering to fast-growing and disruptive startups. The company, headquartered in Long Beach, California, with additional offices in Pasig City, Philippines, focuses on providing tailored solutions to meet the unique challenges of rapidly scaling businesses.
Enshored's team, which has been expanding consistently, offers a range of services including customer experience, content moderation, sales and marketing, and back office support.
This customer service company’s approach is particularly adaptable and scalable, making them well-suited for dynamic business environments. Startups and scale-ups who want to outsource customer service can rely on Enshored to provide crucial support during critical growth phases.
Solvo Global, founded in 2014 and headquartered in The Woodlands, Texas, specializes in providing voice services and various back-office services. They offer customer service outsourcing, which aims to elevate client relations through top-tier customer support and client relations professionals.
The company’s services are designed to improve customer satisfaction and loyalty, an aspect crucial for businesses aiming for long-term success. This strategic approach to customer service, combined with a focus on quality talent and cost-effectiveness, makes Solvo Global an appealing choice for small to medium enterprises.
Veta Virtual, established in 2020 and headquartered in Toronto, Canada, is a little different from other customer service outsourcing companies. They specialize in providing virtual receptionist and assistant services.
The company offers a range of services including technical support, inbound and outbound calls, call screening and forwarding, appointment scheduling, and voicemail box management. Their approach is tailored to individual business needs, allowing clients to choose services that best fit their requirements.
Veta Virtual's key advantage lies in its cost-efficiency, allowing businesses to pay only for needed services, which is especially beneficial for budget-conscious small to medium-sized enterprises (SMEs). Additionally, their scalable services adapt to a business's growth, offering increased support as the company expands.
Moneypenny, established in 2000 and based in Duluth, Georgia, is a customer support outsourcing company that specializes in call answering and managed live chat services. The company's services include virtual receptionist services, managed live chat, and contact center teams, all designed to ensure seamless customer management around the clock.
The company's scalable services, tailored to SMEs' customer service needs and emphasis on real human interactions over automation, make it an appealing choice for those seeking to boost their customer service experience affordably without the expense of in-house staffing.
AnswerForce, established in 2003 and headquartered in Portland, Oregon, is a prominent provider of call answering services.
A key feature of AnswerForce is their distributed customer service model, which ensures quick and efficient handling of calls by friendly agents spread across different locations. This model not only accommodates fluctuating call volumes but also provides business continuity in various situations.
For small to medium enterprises (SMEs), AnswerForce's services are particularly beneficial due to their flexibility and cost-effectiveness. Their scalable solutions, capable of accommodating varying call volumes while still meeting customer expectations, make them an ideal partner for growing businesses.
24H Virtual is a voice and customer service agency based in Toronto, Canada, specializing in voice services for small and mid-market companies. They are one of the customer service companies that offer a range of services such as virtual receptionist, live chat support, and auto receptionist, ensuring 24/7 customer support.
The company stands out for its use of virtual intelligence to manage customer interactions effectively. This includes reducing employee overheads and ensuring each potential client receives appropriate service.
24H Virtual’s services are designed to be cost-effective, efficient, and scalable, making them a suitable choice for small to medium enterprises (SMEs) looking to improve efficiency and customer satisfaction.
The last customer service outsourcing company on our list is Helpware. They were established in 2015 in Lexington, Kentucky, and they specialize in business process outsourcing (BPO) services, with additional offices in Germany, Mexico, the Philippines, and Ukraine.
Helpware provides customer support via phone, chat, email, in-app, and social media, alongside technical and back-office support services including content moderation and data entry.
For small to medium enterprises, partnering with a company like Helpware can offer significant benefits. Their ability to provide high-quality, tailored services, coupled with their global reach and expertise in both customer support and back-office functions, makes them a viable option for businesses looking to outsource these aspects effectively.
There are a lot of customer service outsourcing companies in the world, and as an SME, you may find it difficult to find a customer service outsourcing company that can understand and meet your needs without going over your budget.
With KDCI, we understand the unique requirements of SMEs and tailor our customer service to your needs. Tell us your business goals and we’ll build you a team of customer service agents who are vetted, trained, and certified for your brand.
Delight your customers with the best offshore customer service team in the Philippines. Visit KDCI.co to learn more.
The difference between a good website and an amazing one is impeccable web design. This means that more than just having aesthetically pleasing visuals, you’re also considering the user experience and how they would best find value from the website.
All companies want an amazing and responsive website, but the problem here is finding reliable web design development companies that can deliver the quality you expect while still being cost-effective. This is why brands choose to outsource web design projects to web design companies in countries like the Philippines, where operations costs are significantly lower.
To help you find the right web development agency to handle your web design, we’ve compiled a list of the top 10 web design companies in the Philippines based on their existing client reviews and reputation in the industry.
KDCI is an outsourcing company with a proven track record of providing outstanding web design to global brands in various industries for over 13 years. They specialize in building customized web design solutions and are known for building great websites that are tailored to their client’s unique needs and requirements.
As the best web design company, KDCI offers versatile and comprehensive website development and design solutions, including UX/UI design, e-commerce websites, and corporate portals. Their approach to design involves extensive collaboration to understand your needs, planning and wireframes, design for development, and optimization for superior search engine optimization (SEO).
With the company’s focus on user experience, brand consistency, and conversion optimization, KDCI is an excellent choice for businesses requiring customizable solutions with the options for project-based contracts, retainers, or building their offshore web design and web developer team.
Miyens — renowned for its expertise in web development — excels in delivering customized web development services that address the diverse needs of its clients. This web development agency emphasizes creating user-friendly and visually striking designs that not only captivate users but also drive engagement and conversions.
The innovative approach of this website development company integrates creativity with cutting-edge technology. This is evident in their portfolio, which showcases a wide range of web design services. Additionally, this web design company also extends its proficiency to interactive solutions and digital online marketing, further enhancing its offering to clients looking for comprehensive digital strategies.
Startups, small to medium-sized businesses, e-commerce platforms, and companies seeking to establish or enhance their digital presence would greatly benefit from outsourcing web design and web development services to Miyens. Their ability to create customized, user-friendly, and visually appealing web designs is particularly advantageous for businesses looking to stand out in a competitive online marketplace.
i-Build.PH is a web development company that excels in creating websites that are not only robust and scalable but also finely tuned for SEO. The expertise of this Philippine web development company extends to crafting responsive web designs that merge aesthetic appeal with practical functionality. This approach ensures that the client's business website is visually engaging and optimized for a superior user experience.
Additionally, the company’s integration of SEO practices in web development positions their clients' websites for better online visibility and reach, making i-Build.PH a top web design agency in the Philippines for businesses looking to strengthen their digital footprint.
Highlighting the company's ability to deliver high-quality web development and SEO services, i-Build.PH is a good web design service provider for businesses that rely on online visibility and search engine rankings, such as e-commerce stores, content-driven platforms, and service providers.
Founded in 2009 and based in Makati, Marvill Web Development is a company grounded in the principle of harnessing the exceptional web development skills of Filipino talent, a resource traditionally sought after by international companies.
Marvill Web Development's portfolio showcases their capability to handle diverse projects across various sectors such as entertainment, education, local government, and private companies. Their services include not just web development, but also CRM, SEO, and integration with microcontrollers. Marvill Web Development’s scope of services showcases their versatility and adaptive approach to the evolving digital landscape.
Marvill Web Development’s versatility, adaptability, and expertise in handling diverse projects make this website development company an ideal choice for businesses across various industries seeking comprehensive web design solutions.
ROC.PH — a digital marketing agency from General Trias, Cavite — offers a comprehensive approach to customized website creation and marketing. This website development service provider specializes in crafting visually striking and functional websites, with a strong focus on optimizing for conversions.
This company’s web development services are particularly beneficial for startups and SMEs, as they balance aesthetics with usability, ensuring a smooth user experience. In addition to web development and graphic design, this digital marketing service provider offers extensive online marketing services, including social media marketing. This holistic strategy in digital marketing helps in building strong relationships between brands and their clients.
Some of the highlights of ROC.PH’s web design services include managed services and integration of social media applications. Businesses seeking top-tier and innovative web design services should turn to ROC.PH as their preferred partner.
DatastiQ, launched in 2018, is a Quezon City-based web design company. They provide a range of services, including web design, content marketing, graphic design, and logo creation. The website design company targets their services primarily toward small businesses, demonstrating a specialized approach in their field.
DatastiQ merges the world of data science with web development. Their unique approach involves using data-driven insights to inform their web design choices, resulting in highly effective and user-centric websites. Apart from design, this web design company also offers hosting services and features like uptime guarantee and daily backups.
This website development company is a good choice for businesses in search of exceptional web design solutions backed by data-driven insights and expertise. DataStiQ excels in creating websites that are visually appealing and optimized for performance and user engagement, making them an excellent choice for businesses that prioritize data-backed design decisions.
Infinity Web Solutions — based in Batangas — is distinguished by its commitment to delivering high-quality yet affordable web design services. They excel in creating websites that are not only visually attractive but also robust in functionality. This makes them particularly suitable for small and medium-sized businesses seeking to enhance their online presence.
Their client-focused approach means they customize each project to align with the specific needs and goals of their clients. This results in a distinctive and effective online identity for each business they work with. Infinity Web Solutions' expertise in balancing aesthetic appeal with practical functionality makes them a valuable ally for businesses aiming to strengthen their digital footprint. Some of the features of Infinity Web Solutions’ web design services include domain setup, email marketing integration, and lead generation.
Businesses seeking reliable and cost-effective web design solutions should consider Infinity Web Solutions as their trusted partner. With a strong track record in delivering high-quality web designs, Infinity Web Solutions offers a budget-friendly option for startups, small businesses, and cost-conscious enterprises.
Soda85 Digital — a creative agency specializing in web design, digital marketing, and branding — has a rich background in offering innovative digital solutions. They have built a strong reputation for their expert team of Filipino developers and designers — who work collaboratively to craft visually stunning, user-friendly, and SEO-optimized websites.
This web design company focuses on creating unique online experiences that embody a brand's identity, ensuring each website resonates with its intended audience. Their history is marked by a commitment to delivering distinctive and memorable web presences for a diverse range of clients. Some of the highlights of Soda85 Digital’s services include SEO, mobile setup, and website strategy formulation.
For businesses seeking cutting-edge web design solutions that prioritize modern aesthetics and functionality, Soda85 Digital is the ideal choice. Soda85 Digital excels in crafting visually striking and highly responsive websites, making this web development agency a preferred partner for businesses that value a strong online presence.
TheCamel Digital Experts, Inc. specializes in offering comprehensive digital solutions, particularly in the field of innovative web design and development. Their expertise is showcased in creating custom websites that are visually attractive and highly functional.
The company serves a wide range of clients, offering scalable and flexible web solutions designed to enhance businesses' online presence and growth. Their approach is tailored to meet the specific needs of each client, ensuring a unique and effective digital footprint.
The web design and web development services of TheCamel Digital Experts, Inc. include features like API integrations, custom widgets, and SEO. They deliver tailor-made website design services that cater to each client’s unique needs, making them an excellent choice for businesses that value customization.
Known for its custom web design services, Starfish Web Design excels in creating unique and user-friendly websites. The team behind this web design service provider blends creativity with technical expertise, focusing on aesthetically pleasing and functionally robust designs.
The company prioritizes understanding a client’s business objectives, which guides their process in crafting websites that truly represent the brand's essence. This customer-oriented approach ensures the delivery of personalized and effective web design service solutions.
Some of the features included in Starfish Web Design’s web design solutions include web hosting, premium templates, and a warranty. Businesses seeking a trusted partner for web design should choose them because of their exceptional expertise and dedication to creating user-centric websites.
The secret to mastering how to outsource web design in the Philippines is partnering with the top website design companies that can understand your needs and unique requirements and provide you with the solution you need.
At KDCI, we specialize in building custom outsourcing solutions that are based on an in-depth understanding of your brand. We’re also experts at building you a team of web designers who are vetted, trained, and can easily adapt to your needs. Whether you’re looking to outsource one project or you’re in need of one designer or a full offshore web design and web developer team, you can trust KDCI to deliver the results and exceed your expectations.
KDCI can help with your web design. Contact us now!
With a massive workforce of over 1.3 million customer support agents and more than 700 call centers in the Philippines, there’s no question why plenty of international online retail brands have been recognizing the opportunities offered by the country’s call center industry.
To help you choose which Philippine call center company to work with, we listed the top 10 call centers in the Philippines based on their Google ratings, ranked in no particular order. Let’s go through each one in the following sections.
The call center industry in the Philippines first emerged when Frank Holz founded the first call center company in 1992. Three years later, in 1995, the Special Economic Zone Act was passed by the Philippine Congress — which underscored the establishment of the Philippine Economic Zone Authority (PEZA). Since then, it has been a significant part of the country's BPO industry.
Fueled by a large, English-speaking workforce, cultural alignment with Western countries, and competitive labor costs, the Philippines quickly became a global hotspot for call centers. Over the years, the call center outsourcing field has expanded dramatically, contributing significantly to the nation's economic growth and becoming a key employer for a diverse range of skills and educational backgrounds — thus becoming the world’s call center capital.Philippines
There are several call centers in the Philippines, but there are 10 main companies that stand out
Although there are hundreds of BPO companies and call centers in the Philippines, only the following Filipino call centers have made the cut.
Based in Pasig City, Metro Manila, KDCI builds a call center team for businesses looking to build an extension of their customer service in the Philippines. They focus on delivering high-quality and efficient customer service by offering tailored solutions for every business’s call center needs. Here are the features you can expect from their call center services:
KDCI ensures that your call center team can provide digital customer service support according to your brand’s voice, values, and goals by providing on-brand training to customer support agents. The process starts with a call with KDCI to talk about your call center needs.
From there, their recruitment powerhouse will find, screen, interview, and hire the right call center agent. They will train the agents who passed the hiring process based on your brand’s training manual.
With KDCI’s personalized call center solutions, you can deploy as many offshore customer service agents as you need for whatever channel — be it email, live chat, or phone. These agents are already certified, which means they have passed assessments to ensure they can provide the level and quality of customer service you need.
KDCI’s call center operations don’t end with providing you with a reliable call center agent support team. They will also manage your customer service operations for more efficient quality assurance. You will also get a dedicated account manager who will gather relevant customer service insights and data to give your business an overview of the necessary improvements.
One of the best call centers in Taguig, Philippines, Sutherland Global Services offers a comprehensive suite of customer interaction services designed to enhance customer engagement and improve business outcomes. Their call center services focus on delivering exceptional customer experiences across various channels. Here are the key features of their call center services:
Sutherland Global Services provides support across multiple channels, including voice, chat, email, and many more. This ensures a seamless and consistent customer experience, regardless of the channel.
By leveraging data analytics, Sutherland offers insights that help gain better insights into customers’ needs and preferences, enabling more personalized interactions.
This Taguig-based call center company offers support in multiple languages. Their global presence also enables them to understand local market nuances, making their services more effective.
The outsourcing call center services of Sutherland Global Services are designed to be scalable, allowing businesses to adjust their level of support based on demand.
Sutherland Global Services invests in thorough training programs for their agents, ensuring high-quality customer service and support.
The call center company integrates advanced technologies like AI and machine learning to streamline processes and enhance customer interactions.
Concentrix, a global leader in customer experience solutions and technology, offers a comprehensive customer experience (CX) Strategy designed to enhance customer engagement and drive business growth. Their approach to CX strategy revolves around several key components, including the following:
Concentrix’s call center operations focus on understanding the customer journey to identify critical touchpoints and opportunities for enhancing the customer experience.
This call center service company emphasizes the importance of a cohesive experience across all channels, ensuring that customers receive consistent and effective service whether they interact online, over the phone, or through other channels.
Concentrix uses data and analytics to tailor experiences to individual customer needs and preferences, aiming to make each interaction as relevant and engaging as possible.
By leveraging the latest technologies, Concentrix aims to constantly innovate and improve the customer experience.
Recognizing the link between employee and customer satisfaction, Concentrix also focuses on enhancing the employee experience to ensure their Filipino call center agents stay motivated and engaged.
Alorica offers a range of customer experience solutions aimed at transforming the way businesses interact with their customers. Their call center operations are designed to cater to the diverse needs of their clients and ensure exceptional customer experiences. Here are some key aspects of their call center services:
Alorica specializes in creating customized customer experience strategies that are aligned with the unique needs of each business. This includes everything from customer service to technical support and sales solutions.
Embracing the digital transformation, Alorica provides digital solutions that enhance online customer interactions, including chatbots and other AI-driven technologies.
With a widespread global presence, Alorica offers multi-language support and understands the nuances of various local markets.
Utilizing data analytics, they offer valuable insights to help understand and predict customer behavior, enabling businesses to make informed decisions.
Alorica provides tailored solutions for various industries, ensuring the unique challenges and requirements of different sectors are effectively met.
Recognizing the importance of human resources in delivering quality customer service, Alorica also offers workforce management solutions.
A product of the Sitel and Sykes Enterprises merger, Foundever offers a suite of customer experience solutions aimed at fostering meaningful customer interactions and driving business growth. Here are some of the key components of their outsourcing call center services.
Sitel provides a range of CX services including customer support, sales, technical support, and social media management. They focus on creating a seamless and positive experience across all customer touchpoints.
Their services are designed to deliver a consistent and integrated experience across various communication channels, such as voice, email, chat, and social media.
Leveraging advanced data analytics, this call center outsourcing company offers insights to understand customer behavior and preferences, enabling businesses to tailor their services accordingly.
With operations around the world, this call center outsourcing company is equipped to handle customer interactions in multiple languages and cultural contexts, ensuring a global reach with local expertise.
The integration of AI and other cutting-edge technologies into their solutions helps enhance efficiency and customer engagement.
Foundever places a strong emphasis on their human resources, providing training and development to ensure a skilled and motivated workforce.
Teleperformance offers a host comprehensive suite of digital customer experience solutions, enhanced with AI technologies, to provide effective and efficient customer service. Their digital CX services include the following.
Based in the cloud and powered by AI, Teleperformance’s TP Microservices features scalable Customer Experience Management (CEM) solutions that summarize text, create content, determine intent, and many more.
An AI-powered chatbot that enhances the customer experience by providing instant, automated responses to customer queries. It can also seamlessly transfer complex interactions to human agents.
This call center outsourcing company provides social media and messaging services to engage customers on platforms where they are most active.
Leveraging data analytics, Teleperformance offers insights that help businesses optimize their customer service processes and strategies.
This is a virtual solution that offers flexibility and scalability in managing remote teams, enabling efficient and effective customer service operations from anywhere.
Previously named TeleTech, TTEC offers a broad range of customer experience and contact center services designed to enhance customer engagement and business outcomes. Their services focus on integrating technology and human expertise to deliver seamless customer interactions. Here are some of the things they offer:
This Philippine call center company provides end-to-end customer service solutions, handling everything from basic inquiries to complex issues across various channels.
They offer sales and marketing solutions that help increase customer acquisition, retention, and growth.
TTEC utilizes analytics and consulting expertise to help businesses understand customer behaviors and preferences and optimize their customer engagement strategies.
Incorporating advanced technologies, the Philippine call center company offers solutions such as omnichannel platforms, AI, and automation tools, to enhance customer interaction and operational efficiency.
Recognizing the importance of a skilled and engaged workforce, TTEC provides solutions for workforce training, management, and optimization.
TTEC also offers specialized customer services for the healthcare industry, ensuring compliance and high-quality customer interactions.
Sourcefit specializes in providing customized outsourcing solutions, including customer support services. Their customer support services are tailored to meet the specific needs of businesses across various industries. Below are the key features of Sourcefits’ call center services:
Like other BPO companies, Sourcefit focuses on understanding each client's unique requirements to deliver tailored customer support services.
They offer support across various channels, including phone, email, chat, and social media, ensuring a seamless experience for customers.
Sourcefit employs experienced Filipino call center agents who are trained to handle a wide range of customer queries and issues effectively.
Their services are scalable, allowing businesses to adjust their level of support based on fluctuating demands and growth.
Sourcefit aims to provide high-quality customer support services at competitive rates, helping businesses manage costs without compromising the quality of service.
Their approach is centered on enhancing customer satisfaction, which is crucial for building customer loyalty and improving business outcomes.
VXI Global Solutions, or VXI, offers a comprehensive suite of customer experience and care solutions designed to enhance customer interactions and drive business growth. Their customer experience care services are focused on several key areas, specifically the ones below:
VXI provides support across multiple channels, ensuring a consistent and seamless customer experience whether through voice, chat, email, or social media.
They offer a range of customer support services, from basic inquiry handling to more complex issue resolution.
VXI places a strong emphasis on high-quality customer interactions, employing rigorous quality assurance processes to ensure high standards are met.
Utilizing advanced analytics, VXI delivers insights that help businesses understand customer needs and improve service delivery.
With a global presence, VXI can scale operations to meet the demands of businesses of all sizes across various regions.
This Philippine call center incorporates AI and machine learning to enhance efficiency and customer engagement.
ManilaPros’ call center services revolve around providing the best customer care for retail businesses. They offer dedicated customer service solutions that are designed to meet the specific needs of businesses seeking outsourced support. Their customer care plan includes the following key features:
They provide customer support services that can be tailored to fit the unique requirements of different businesses, ensuring a personalized approach to customer care.
ManilaPros will provide you with professional Filipino call center agents who went through specialized on-brand training, making them capable of handling a wide range of customer inquiries and concerns while still being able to showcase your brand’s voice and values.
Their services are not limited to voice calls; they also extend to email, chat, and other digital communication channels, offering an omnichannel experience to customers.
ManilaPros aims to ensure that your call center stays at the top of its performance by managing your customer care operations for you. This is crucial in quality assurance, so you can focus on your core business operations.
ManilaPros provides valuable data-driven insights and feedback to help your business understand its current state and potential needs and improvements.
To successfully outsource your customer service needs to the Philippines, choose a call center company that understands your needs and knows what steps to take to bring you closer to your business goals.
At KDCI, we will build you a competent call center agent team based on your unique requirements. We will thoroughly vet and train your agents for your brand, integrate them into your environment, and manage your customer service with you. Whether you need one agent or a full offshore team, and whether you opt for call centers in Cebu Philippines or call centers in Manila Philippines, KDCI has got you covered.
Learn more about how we will build your offshore customer service team. Contact us today!
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
