As of 2022, the data from PEZA shows that there are approximately 788 registered BPO companies in the Philippines. As the outsourcing industry grows, it can be increasingly difficult for SMEs like you to find the best outsourcing partner that can understand and meet your needs.

In this guide, we’ll walk you through the best BPO companies to partner with in the Philippines, selected based on the most commonly outsourced services in the SME field, specifically customer service, web development, and graphic design.

Top BPO Companies for Customer Service Outsourcing

Customer service is one of the most in-demand functions of small to medium businesses, making it the most commonly outsourced function. For those looking for an offshore customer support team, here are the top BPO companies to consider.

1. Concentrix

Concentrix is a global BPO company with offices around Metro Manila. With the use of AI and the latest technology, their goal is to equip businesses with a game-changing customer journey through their CX solutions.

Here are some of the customer support solutions offered by Concentrix, each designed to deliver an exceptional customer experience:

• CX Strategy
• Experience Design
• Experience Platforms
• Automation and Operations
• Data & Analytics
• CX Management 
• Digital Engineering
• Enterprise Modernization
• Content & Safety

Concentrix’s customer support services cater more to large enterprises with a large market base and a high volume of customer calls per day. You’ll benefit from partnering with them if you’re, for example, a retail store with multiple branches, a SaaS company with multiple clients, and the like.

2. KDCI Outsourcing

KDCI Outsourcing, a BPO company based in Ortigas, Pasig, specializes in building a team of offshore customer service agents depending on the unique needs of the business. The company will take care of all your customer support needs, from finding, training, and certifying the right talents for your brand, to providing managed operations for quality assurance.

Their highlight is understanding and catering to your business needs, so they can provide you with the right resources, whether it’s only one customer service agent or a full team, complete with a dedicated account manager, who can work at the timezone and support channel of your choice.

We recommend partnering with KDCI Outsourcing if you’re a small to medium-sized enterprise that values flexibility and scalability. They’re also one of the best choices if the nature of your business involves having unpredictable customer service demands.

3. ManilaPros

ManilaPros is another BPO company based in Ortigas, Pasig. Their main offer revolves around providing five-star customer care for retailers. 

They are a full-service company, so after assessing your customer service needs, they’ll be the ones to find the right talents and provide on-brand training and certification for qualified agents. 

They will also provide you with a dedicated account manager who will oversee your customer service operations and ensure that quality standards are met. Most importantly, they offer valuable insights to help you improve not only your customer service but also your products and/or services.

You should partner with ManilaPros if you’re a retailer who wants to free up time and resources, but still meet your customer service demands. We highly recommend them for brands who are more risk-averse as they offer a 14-day money-back guarantee.

Top BPO Companies for Web Development Outsourcing

Web development and general IT-related services are also commonly outsourced to the Philippines, especially by businesses needing a strong online presence. Below are the top three BPO companies you should consider when outsourcing your web development needs. 

1. Sourcefit

Sourcefit, a business process outsourcing company based in Quezon City, offers web development outsourcing services. They can provide experienced web developers whether it’s for one project or a fully dedicated offshore team. 

By working with the company, you can work with developers who are knowledgeable in multiple programming languages, including but not limited to, Java, PHP, ASP, and Ruby. They will also be the ones to provide the staff with the necessary tools and applications.

Sourcefit will be a good choice if you want a scalable web development team in the Philippines since they offer both hourly and monthly rates, the amount depending on the level of expertise you need.

2. Outsourced

Outsourced, located in Quezon City, specializes in hiring a full-time and dedicated team of offshore staff for businesses. They can provide you with full-time web designers, who can either be home-based or office-based, depending on your requirements.

Some of the capabilities of Outsourced’s web designers include being able to design a creative website and ensuring mobile friendliness and responsiveness, all while maintaining a cost-effective service.

This company will be a good fit for businesses with long-term web development needs since the company only provides a full team.  

3. KDCI Outsourcing

KDCI Outsourcing, with its custom outsourcing solutions, can build a team of web designers for you. Depending on your business needs, they can cater to both project-based and long-term contracts

With KDCI Outsourcing, you can avail of front-end development, WordPress development, and website maintenance and administration. Considering its diversity, you can expect a more nuanced web development outsourcing service, covering everything from design, hosting, and overall maintaining a fully functioning, secure, and effective website. 

Businesses with custom web development needs will benefit the most from partnering with KDCI Outsourcing.

Top BPO Companies for Graphic Design Outsourcing

When looking for a BPO company that specializes in graphic design, you have to be more particular since you have to ensure that their designs are consistent with your brand. Here are some of the top-rated graphic design firms in the Philippines.

1. BruntWork

BruntWork, a Makati-based business process outsourcing company, offers a wide range of graphic design solutions, including designs for logos, brochures, packaging, business cards, illustrations, and social media.

With expertise in advanced graphic design tools like Adobe Photoshop, Figma, Procreate, and Canva, their designers are capable of catering to small to big projects. They also guarantee ongoing support and maintenance to ensure that your expectations are met.

By working with BruntWork, you’ll get access to a large pool of graphic designers in their team. You are free to choose a specific designer for your project, depending on their portfolio and fortes. 

2. KDCI Outsourcing

With a history of providing graphic design services for famous brands like Adidas, Tiffany & Co., and Dell, KDCI Outsourcing is one of the most trusted BPO companies that offer comprehensive design services in the Philippines. 

Apart from graphic design, KDCI Outsourcing also specializes in multimedia, presentation & print design, UX/UI, and product photo editing.

But what really sets KDCI Outsourcing apart is their ability to customize their services based on your unique requirements. You can trust them to find you a highly capable designer or build you a team of designers. We recommend that businesses that experience changing business objectives or fluctuating design demands consider working with KDCI Outsourcing.

3. Qadra Studio

Qadra Studio is a BPO company located in Muntinlupa. They specialize in providing web design and graphic design outsourcing services.

For graphic design, they offer services for newsletters, social media posts, brochures, web images, t-shirts, flyers, and more. This versatility, along with Qadra’s focus on branding, makes them a perfect fit for Ecommerce stores that want to maximize their online presence.

Top BPO Companies for Ecommerce Outsourcing

As the world becomes more digital, there’s been an increase in demand for Ecommerce services, with more and more companies outsourcing Ecommerce operations like product information management, product photo editing, and product copywriting. Below are our top pics for Ecommerce outsourcing companies.

1. KDCI Outsourcing

KDCI Outsourcing offers a wide range of targeted Ecommerce services, including product information management, content moderation, graphic design, customer support, and back office solutions. 

Its strength lies in its ability to build offshore Ecommerce operations teams that fit the client’s unique requirements, in order to enhance online presence and streamline operations. 

With a portfolio of successful Ecommerce projects and with a focus in graphic design, digital marketing, and back office support, it’s an ideal choice for Ecommerce businesses looking to enhance their online presence and streamline operations.

2. Invensis

Invensis is a distinguished BPO company with over 23 years of experience in e-commerce support services. The company specializes in supporting back-office needs for order processing, product data entry, call center, photo editing, catalog management, and accounting.

The hallmark of the company lies in its ability to customize services to perfectly suit the distinctive requirements of ecommerce businesses. This ensures that every in-house process receives the precise enhancements needed for a multifold increase in operational efficiency. The result? A guaranteed boost in sales and more time to dedicate to core activities. All these make Invensis the perfect partner for outsourcing ecommerce support needs.

3. TaskUs

TaskUs is an outsourcing company offering outsourcing solutions catered towards Ecommerce. Some of their services include multilingual customer support, digital marketing, back office management, and content moderation.

They’re a great Ecommerce outsourcing partner because they have a proven track record in delivering exceptional customer support and operational solutions that drive growth and improve customer satisfaction for Ecommerce platforms.

Build Your Offshore Team in the Philippines

When choosing a BPO company to work with, you need to consider several factors like the quality of service, the company’s reputation, and their ability to support your business objectives. But with so many BPO companies, finding the right partner to satisfy your needs can be a huge challenge.

To narrow down your options, find a BPO company that offers flexibility. A flexible partner like KDCI Outsourcing can adapt to your specific needs, offering tailored solutions, no matter the business operation you plan on outsourcing.

At KDCI Outsourcing, we’ll build a custom offshore team that will not only deliver amazing work, but also satisfy your specific requirements. We offer a wide range of services including customer service, digital marketing, graphic design, and more. Click on the button below to learn more.

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