According to the Philippine Statistics Authority (PSA) — as cited in the Technical Education and Skills Development Authority’s (TESDA) “Labor Market Information” — there are 851 registered BPOs in the Philippines. As business process outsourcing in the Philippines grows, it can be increasingly difficult for owners of small and medium-sized enterprises (SMEs) like you to find a BPO company that can understand and meet your needs.
In this guide, we’ll walk you through the best BPO companies in the Philippines, selected based on the most commonly outsourced services in the Philippine outsourcing industry and the SME field, specifically customer service, web development, and graphic design.
Best Business Process Outsourcing Companies for Customer Service Outsourcing
Customer service is one of the most in-demand functions of small to medium businesses, making it the most commonly outsourced function. For those looking for an offshore customer support team, here are the best BPO companies to consider.
1. KDCI Outsourcing
KDCI Outsourcing — a Philippine BPO company based in Ortigas, Pasig — specializes in building a team of offshore customer service agents depending on the unique needs of the business. This Philippine outsourcing company will take care of all your customer support outsourcing needs, from finding, training, and certifying the right talents for your brand, to providing managed operations for quality assurance.
Their main selling point is understanding and catering to your business needs, so they can provide you with the right resources, whether it’s only one customer service agent or a full team — complete with a dedicated account manager who can work at the timezone and support channel of your choice.
We recommend partnering with KDCI Outsourcing if you’re a small to medium-sized enterprise that values flexibility and scalability. They’re also one of the best Philippine BPO companies to partner with in the outsourcing industry if the nature of your business involves having unpredictable customer service demands.
2. Concentrix
Concentrix is a global BPO company with offices around Metro Manila. With the integration of AI and the latest technologies, their goal is to equip businesses with a game-changing customer journey through their customer experience (CX) solutions.
Here are some of the customer support solutions offered by Concentrix, each designed to deliver an exceptional customer experience:
- CX technology
- Experience design
- Experience platforms
- AI and automation
- Data and analytics
Concentrix’s customer support services cater more to large enterprises with a large market base and a high volume of customer calls per day. You’ll benefit from partnering with this offshore outsourcing company if you’re, for example, a retail store with multiple branches, a SaaS company with multiple clients, and the like.
3. ManilaPros
ManilaPros is another Philippine outsourcing firm based in Ortigas, Pasig. Their main offerings center on providing five-star customer care for retailers. They are a full-service company, so after assessing your customer service needs, they’ll be the ones to find the right talents and provide on-brand training and certification for qualified agents.
This BPO firm will also provide you with a dedicated account manager who will oversee your customer service operations and ensure that quality standards are met. Most importantly, they offer valuable insights to help you improve not only your customer service but also your products and/or services.
You should partner with ManilaPros if you’re a retailer who wants to free up time and resources but still meet your customer service demands. We highly recommend this BPO provider for risk-averse brands as they offer a 14-day money-back guarantee.
Top BPO Companies In the Philippines for Web Development Outsourcing
Web development and general IT-related services are also commonly outsourced to the Philippines, especially by businesses needing a strong online presence. Below are the top Philippine BPO companies you should consider when outsourcing your web development needs.
1. Sourcefit
Sourcefit, a Philippine outsourcing company based in Quezon City, offers web development outsourcing services. They can provide experienced web developers, whether it’s for one project or a fully dedicated offshore team.
By partnering with this BPO firm, you can work with developers who are knowledgeable in multiple programming languages, including but not limited to Java, PHP, ASP, and Ruby. They will also be the ones to provide the staff with the necessary tools and applications.
Sourcefit is one of the best outsourcing companies if you want a scalable web development team in the Philippines since the outsourcing firm offers both hourly and monthly rates, with the amount depending on the level of expertise you need.
2. Outsourced
Outsourced, located in Quezon City, specializes in hiring a full-time and dedicated team of offshore staff for businesses. They can provide you with full-time web developers who can either be home-based or office-based, depending on your requirements.
Some of the capabilities of Outsourced’s web developers include being able to build and program a functional website while maintaining a cost-effective service. This Philippine outsourcing company will be a good fit for businesses with long-term web development needs since the company only provides a full team.
3. KDCI Outsourcing
KDCI Outsourcing, with its custom outsourcing solutions, can build a team of web developers for you. Depending on your business needs, they can cater to both project-based and long-term contracts.
With KDCI Outsourcing, you can take advantage of the company’s web development services, such as front-end development, WordPress development, and website maintenance and administration.
Considering its diversity, you can expect a more nuanced web development outsourcing service, covering everything from design, development, hosting, and overall maintenance of a fully functioning, secure, and effective website.
Businesses with custom web development needs will benefit the most from partnering with KDCI Outsourcing.
Best BPO Companies for Graphic Design Outsourcing
When looking for a BPO company that specializes in graphic design, you have to be more particular since you have to ensure that their designs are consistent with your brand. Here are some of the top-rated graphic design firms in the Philippines.
1. BruntWork
BruntWork, a Makati-based BPO firm, offers a wide range of graphic design solutions, including designs for logos, brochures, packaging, business cards, illustrations, and social media.
With expertise in advanced graphic design tools like Adobe Photoshop, Figma, Procreate, and Canva, their designers are capable of catering to small to big projects. The outsourcing firm also guarantees ongoing support and maintenance to ensure that your expectations are met.
By working with BruntWork, you’ll get access to a large pool of graphic designers in their team. You are free to choose a specific designer for your project, depending on their portfolio and fortes.
2. KDCI Outsourcing
With a history of providing graphic design services for famous brands like Adidas, Tiffany & Co., and Dell, KDCI Outsourcing is one of the most trusted BPO companies for hiring the best graphic designers. They also offer comprehensive design services in the Philippines. Apart from graphic design, KDCI Outsourcing also specializes in multimedia, presentation and print design, UX/UI, and product photo editing.
But what sets KDCI Outsourcing apart is their ability to customize outsourcing services based on your unique requirements. You can trust them to find you a highly capable designer or build you a team of designers. Businesses that experience changing business objectives or fluctuating design demands should consider working with KDCI Outsourcing.
3. Qadra Studio
Qadra Studio is a BPO company located in Muntinlupa. They specialize in providing web design and graphic design outsourcing services.
For graphic design, they offer services for flyers, newsletters, social media posts, brochures, web images, t-shirts, and more. This versatility, along with Qadra’s focus on branding, makes them a perfect fit for e-commerce stores that want to maximize their online presence.
Top BPO Companies In the Philippines for E-commerce Outsourcing
As the world becomes more digital, there’s been an increase in demand for e-commerce services, with more and more companies looking to the BPO industry to outsource e-commerce operations like product information management, product photo editing, and product copywriting. Below are our top Philippine BPO companies for e-commerce outsourcing.
1. KDCI Outsourcing
KDCI Outsourcing offers a wide range of targeted e-commerce services, including product information management, content moderation, graphic design, customer support, and back-office solutions.
KDCI Outsourcing’s strength lies in their ability to build offshore e-commerce operations teams that fit the client’s unique requirements to enhance online presence and streamline operations.
With a portfolio of successful e-commerce projects that focus on graphic design, digital marketing, and back-office support, this offshore outsourcing company is an ideal choice for e-commerce businesses looking to enhance their online presence and streamline operations.
2. Invensis
Invensis is a distinguished BPO company with over 23 years of experience in e-commerce support services. The company specializes in supporting back-office needs for order processing, product data entry, customer support, photo editing, catalog management, and accounting.
The hallmark of Invensis lies in their ability to customize services to perfectly suit the distinctive requirements of e-commerce businesses. This ensures that every in-house process receives the precise enhancements needed for a multifold increase in operational efficiency. The result? A guaranteed boost in sales and more time to dedicate to core activities. All these make Invensis the best BPO company in the Philippines for outsourcing e-commerce support needs.
3. TaskUs
TaskUs is an outsourcing company offering outsourcing solutions catered towards e-commerce. Some of their services include multilingual customer support, digital marketing, back office management, and content moderation.
They’re a great e-commerce BPO provider because they have a proven track record in delivering exceptional customer support and operational solutions that drive growth and improve customer satisfaction for e-commerce platforms.
Build Your Offshore Outsourcing Team in the Philippines
When evaluating potential outsourcing partners in the Philippines, you need to consider several factors, such as the quality of service, the company’s reputation, and their ability to support your business objectives. But with so many BPO companies, finding the best BPO in the Philippines to satisfy your needs can be a huge challenge.
To narrow down your options, find a Philippine BPO company that offers flexibility. A flexible partner like KDCI Outsourcing can adapt to your specific needs, offering tailored solutions, no matter the business operation you plan on outsourcing.
At KDCI Outsourcing, we’ll build a custom offshore team that will not only deliver amazing work but also satisfy your specific requirements. We offer a wide range of services, including customer service, digital marketing, graphic design, and more. Contact us to help you power through your business goals!
