Top 10 travel & hospitality roles you can outsource to the Philippines

Experience unparalleled efficiency in your operations by outsourcing these travel & hospitality roles to the Philippines with KDCI.

At KDCI Outsourcing, a Travel Agent, fulfilling key travel & hospitality roles, offers comprehensive services, handling flight and hotel bookings to itinerary creation tailored to client preferences. They play a vital part in travel & hospitality roles by helping clients enjoy stress-free travel, optimize costs, and personalize services for enhanced satisfaction.

Booking Skills: Expertise in reservation systems for flights and accommodations
Destination Knowledge: Knows key destinations, attractions, & local customs
Customer Service: Meeting and exceeding client travel expectations
Sales Ability: Promoting and selling travel packages efficiently
Problem-solving: Addressing travel disruptions swiftly
Organization Skills: Managing bookings and coordinating travel plans effectively

2 Customer Service Agent

A Customer Service Agent at KDCI Outsourcing helps hospitality and travel companies handle inquiries, reservations, and complaints from guests, offering detailed information about facilities, services, and local attractions. They improve guest experience, foster customer loyalty, and boost the reputation of the client's hospitality business.

Communication skills: Effective communication with customers
Problem-solving: Resolving customer issues
Industry Knowledge: Familiarity with hotel and travel services
Organization Skills: Managing reservations and customer information
Multitasking: Handling of multiple tasks efficiently
Customer Service Orientation: Ensuring customer satisfaction and support

3 Reservations Agent

At KDCI Outsourcing, our Reservations Agents manage bookings for clients' hotels or resorts, and handle customer inquiries about availability, pricing, and services, and processes payments. They ensure high occupancy rates, enhance the guest booking experience, and contribute significantly to the overall customer service satisfaction.

Reservation Management: Efficient handling of hotel and travel reservations
Communication Skills: Understands and addresses customer needs effectively
Attention To Detail: Meticulous focus on accuracy in reservation processing
Problem-solving: Resolving customer issues and finding suitable solutions
Multitasking: Handling multiple reservations and inquiries simultaneously
Customer Focus: Providing exceptional service to ensure customer satisfaction

4 Virtual Concierge

A Virtual Concierge hired by KDCI Outsourcing offers personalized assistance to clients' customers, handling requests like reservations, information provision, and problem-solving in a virtual format. This service enhances customer satisfaction, provides 24/7 support, and adds a high level of convenience and personalization to the client's services.

Local Area Knowledge: Aware of local attractions and amenities
Communication Skills: Engages customers effectively
Resourcefulness: Tailors solutions to customer preferences
Organization Skills: Handles tasks and requests efficiently
Customer Service: Prioritizes personalized service
Technical Proficiency: Adept with virtual platforms and tools

5 Hospitality Marketer

A KDCI Outsourcing Hospitality Marketer utilizes industry-specific knowledge to develop and execute effective marketing strategies for clients in the hospitality sector. Their expertise drives customer engagement, boosts brand awareness, increases bookings, and ultimately contributes to the growth and profitability of the client's business.

Market Research: Analyzes target markets and trends
Brand Management: Cultivates a consistent brand image
Digital Marketing: Executes online strategies (social media, SEO, email)
Content Creation: Crafts engaging content across channels
Analytics: Uses data to measure performance and guide decisions
Collaboration: Aligns marketing with team and business goals

6 Travel Coordinator

At KDCI Outsourcing, we hire Travel Coordinators to manage travel arrangements for the client's employees or customers, including booking flights, hotels, and transportation, while ensuring cost-effectiveness and adherence to travel policies. They ensure smooth and efficient execution of trips to reduce administrative work for the client.

Travel Logistics: Handling flights, accommodations, and transport
Organization Skills: Coordinating travel itineraries effectively
Communication Skills: Liaising with clients and travel partners
Problem-solving: Resolving travel issues promptly
Detail-oriented: Ensuring accurate travel documentation
Customer Service Orientation: Supporting travelers consistently

7 Travel Consultant

A KDCI Outsourcing Travel Consultant helps the client's customers plan and organize their trips, providing tailored advice on destinations, itineraries, accommodations, and travel logistics. Their expert guidance enhances the client's service quality and customer satisfaction, leading to increased bookings and positive reviews.

Destination Knowledge: Knows of popular destinations & their attractions
Customer Focus: Providing exceptional service and support to clients
Travel Planning: Customizing itineraries based on client requirements
Booking & Reservations: Efficiently handling travel bookings and reservations
Communication Skills: Effective client communication and recommendations
Industry Expertise: Up to date with trends and regulations

8 Ticketing Agent

The Ticketing Agent at KDCI Outsourcing handles the issuance, modification, and cancellation of travel tickets, often for airlines or travel agencies. Their work ensures the seamless handling of ticket-related transactions, enhancing customer service and satisfaction for the client's customers.

Ticketing Systems Proficiency: Skillful use of ticketing software and systems
Reservation Management: Efficient handling of ticket reservations and changes
Product Knowledge: Familiarity with travel products, fare rules, & restrictions
Customer Focus: Providing exceptional service and support to customers
Attention To Detail: Meticulous focus on accuracy in ticketing transactions
Problem-solving: Resolving customer issues and finding suitable solutions

9 Hotel Support Agent

A Hotel Support Agent at KDCI Outsourcing assists in managing various aspects of the client's hotel operations, such as coordinating reservations, handling guest inquiries, and performing front office tasks virtually. They improve operational efficiency and guest satisfaction, contributing to the overall success and reputation of the client's hotel.

Reservation Management: Efficient handling of hotel reservations and changes
Customer Focus: Providing exceptional service and support to guests
Communication Skills: Effective communication with guests and hotel staff
Problem-solving: Addressing guest issues and finding suitable solutions
Attention To Detail: Meticulous focus on accuracy in hotel operations tasks
Multitasking: Managing multiple tasks & priorities in a fast-paced environment

10 Travel Insurance Agent

At KDCI Outsourcing, a Travel Insurance Agent provides comprehensive assistance to the client's customers, addressing queries, resolving issues, and offering guidance related to travel bookings and services. Their role enhances the client's customer service quality, thereby increasing customer satisfaction and loyalty in the competitive travel industry.

Insurance Knowledge: Understanding of travel insurance policies and coverage
Customer Focus: Providing exceptional service and support to policyholders
Claims Processing: Efficiently handling and processing travel insurance claims
Communication Skills: Clear communication with policyholders and insurers
Problem-solving: Resolving travel insurance inquiries and issues
Attention To Detail: Accuracy in insurance documentation and processes

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Outsourcing travel & hospitality roles to the Philippines through KDCI enhances customer service quality and operational efficiency, crucial for gaining a competitive edge in the travel industry. For specialized travel & hospitality services or support needs not mentioned, contact us for customized solutions.

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Cedar Management Group

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Making our company better

What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!

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CPO Commerce

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We Are VK, Inc.

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Cyvatar

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QUANTIQ

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Jason Halfaker

Kole Imports

Customer Service & Sales

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We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.

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YogaClub

Graphic Design

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It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.

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RSK Group

Software Development & IT

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We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.

Founded in 2011, KDCI Outsourcing is on a mission to empower brands worldwide by building teams with highly-skilled employees from the Philippines that bring results.

Established by seasoned executives with over 20 years of experience developing businesses for success, we empower professionals in the fields of creative design, customer service, back office support, web development, and many more to streamline time consuming processes and repetitive tasks allowing you to focus on wins in your business.