A study by McKinsey found that companies that prioritize customer experience achieve more than double the revenue of companies who don’t provide as good CX. This highlights the value of great customer service in business success and the importance of choosing how and who to outsource customer service operations to.
Holding 10-15% of the global outsourcing market, the Philippines is one of the leading outsourcing destinations globally, especially for customer service. Below are reasons why.
When outsourcing to an offshore destination, the biggest barrier is language. While English is an international language spoken all around the globe, many countries don’t have high English proficiency. Meanwhile, the Philippines is the 3rd largest English-speaking country globally and ranks 2nd in terms of English proficiency in all of Asia. This gives them an edge over other top outsourcing destinations like India, Malaysia, and South America, in terms of customer service, especially since their known to have a more neutral English accent.
Hospitality is one of the key traits of a good customer service professional. And this virtue of being warm and welcoming to guests and visitors is embedded in Philippine culture, passed down from one generation to the next. It’s in the Filipinos’ DNA to be hospitable, which is reaffirmed by the Philippine being one of the friendliest countries in the world. With this hospitality, Filipino customer service specialists have made a name for themselves as warm and friendly agents, offering best-in-class customer service.
As one of the key drivers of the country’s gross domestic product (GDP), the Philippine business process outsourcing (BPO) sector receives government support. From the Board of Investments, Philippine outsourcing companies enjoy tax holidays, tax exemptions, and simplified import and export procedures. Meanwhile, the Philippine Economic Zone of Authority (PEZA) provides incentives for companies in the outsourcing industry, including those providing customer support services. These helped the industry to continuously grow despite the Covid-19 pandemic, a testament to the stability of the Philippines in terms of a customer service outsourcing destination.
The Philippines may not have the largest population, the most educated workforce, or the best infrastructure, however, it still manages to outshine other countries in terms of call center services. This is why the Philippines remains the call center capital of the world despite tight competition -- its large English-speaking population, high English proficiency, robust government support, competitive pricing and tax incentives, all make the Philippines a hard-to-beat outsourcing destination, especially for voice-based services like customer support.
It’s almost impossible to talk about the Philippines as an outsourcing destination without mention of its significant cost saving potential. As a developing nation with lower labor costs relative to countries like the US, UK, and Australia, the Philippines can offer up to 70% cost savings through outsourcing. Not to mention, the cost of outsourcing already includes benefits, infrastructure, management fees, and so on, eliminating the requirement for many resources that contribute to even greater savings for foreign clients.
When it comes to outsourcing customer service to the Philippines, there are multiple arrangements you can engage in depending on your objectives and preferences. Below are four ways you can do it!
Traditional call centers provide dedicated customer service teams that handle inbound and outbound calls. These centers are equipped with the necessary infrastructure and technology to manage high call volumes efficiently.
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Dedicated offshore teams are exclusively assigned to your company, working as an extension of your in-house team. These teams can be tailored to meet specific business needs and are fully integrated into your processes.
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Shared service centers provide customer service support to multiple clients. These centers use pooled resources to deliver cost-effective solutions without compromising quality.
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Hire freelance customer service agents for short-term projects or to handle peak periods. This model offers flexibility and cost savings for businesses with fluctuating customer service needs.
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Whether you choose to outsource customer service by working with one of the top call centers in the Philippines, by building your own dedicated offshore team, or by employing shared service centers or hiring freelancers, it’s important to follow the right process to ensure outsourcing success. Here are the steps you should take to help you achieve your customer service objectives through outsourcing.
Before outsourcing, you want to do a thorough review of your current customer service processes and identify areas of improvement that can be addressed through outsourcing. Determine which roles or processes you want to outsource, and list all the tasks involved. Know the level of complexity of the tasks, and already set criteria on the skills and experience needed when outsourcing the role or process.
With clarity on what you need, start looking into the top customer service outsourcing companies in the Philippines to find out whose services and expertise match your requirements best. The goal is to find an outsourcing partner who’s worked with companies similar to yours. This ensures a smaller learning curve, easing transition, minimizing errors, and maximizing efficiency.
When researching, start by looking at the companies’ websites and social media profiles. Check out case studies and portfolios to see their past work and gauge whether they can meet your expectations. And lastly, book meetings or calls to get better insights in the companies’ solutions and capabilities.
Once you’ve selected an outsourcing company, discuss expectations with your service provider. Talk about timelines, costs, potential hidden charges, and contract length. Timelines are crucial especially for companies who don’t have customer service teams ready to go. Meanwhile, costs and hidden fees need to be identified early on – will you be charged if there’s rework? How much do overtime pay cost? And if you choose to sign the contract, how long will it last, and what would happen if you want to end it early?
Knowing these details prior to contract signing helps you understand the agreement you’re entering, and will guide your outsourcing partnership, ensuring the best outcomes.
Your Outsourcing partner will source, hire, train, and vet your offshore customer service team in the Philippines. Then, you will work together in onboarding your offshore customer service team, introducing them to your systems and processes, giving them access to tools, and introducing them to key stakeholders.
Once they’re full onboarded, the last step is to manage your offshore team. This has never been easier with outsourcing partners managing everything for you. So you just receive reports, communicate regularly, and have meetings whenever needed to ensure alignment in terms of goals.
How do you provide the best experience to your customers while being efficient and cost effective? The answer is to outsource customer service to the Philippines, particularly, to a company like KDCI Outsourcing with over a decade of experience providing high-quality customer support to customers in various industries like retail, healthcare, and property management.
Learn more about outsourced customer service with KDCI. Contact us today!
Back-office services involve hiring a third party to manage the back-office part of a company. This means running the vital internal operations, that help keep the business operating smoothly. Back-office refers to the behind-the-scenes work a company does, it mainly involves functions such as administrative support, finance and accounting, data processing and HR services. The goal of back-office services is to provide support for a business’s everyday functions and act as a backbone for the company.
In BPO (business process outsourcing), back-office work pertains to all activities that do not directly involve interactions with clients like customer support and sales. These processes do not generate revenue on their own, but these processes are essential in supporting the areas that do generate revenue. Such services include HR (Human Resourcing), Accounting & Finance, Data Management, and IT services.
The Philippines is one of the top outsourcing destinations globally, attracting many companies to outsource for several reasons such as lower labor costs, access to a skilled workforce, and easy communication and collaboration.
The cost of labor and living in the Philippines is up to 70% lower than that of many Western countries. By outsourcing back–office services to a Philippine outsourcing company, you would gain significant benefits from cost efficiency, which can play a significant role in the growth of your company.
When outsourcing back-office functions, your service provider would take care of other operational aspects that would otherwise be run in-house,; for instance, employee benefits, office space, and other related resources and tools.
Besides cost savings, there are over With the over 1.3 million Filipinos being employed into over 1000 BPO companies, indicating a large pool of skilled Filipino professionals who are experienced in IT support, data entry, or accounting and finance, making them highly qualified to support your back-office needs
Filipinos are also proficient in English, being one of the top English-speaking countries in the world. This makes for easy communication and collaboration when supporting an organization’s operations.
With hundreds of BPO companies that offer back-office services in the Philippines, it is easy to get lost when finding an outsourcing partner who can support your operational needs. For those looking for companies that offer excellent back-office services, below is a list of the top 10 back-office service companies in the Philippines!
KDCI Outsourcing, established in 2011, is a global outsourcing company that specializes in services such as customer service, creative design, and back-office support. With over 20 years of industry experience, KDCI is an expert at offering tailored back-office outsourcing solutions to companies of varying sizes, in multiple industries. They also have access to a large pool of skilled professionals and can build you a dedicated back-office team that matches your requirements and culture for seamless collaboration and business success.
Founded in 1996, Teleperformance is a global digital services company residing in the Philippines. Their services are used throughout the globe, making them a reliable and experienced outsourcing partner. Teleperformance provides several online services including back-office processing, and offers accounting, finance, HR, and other back-office services.
Established in 2013, Booth & Partners is a full-time offshore company founded in the Philippines. Offering a variety of outsourcing services, and flexible workspace solutions, Booth & Partners easily collaborates with your team. Booth & Partners has several back-office processing services and is known for their specialty in HR Management.
Unity communications is an outsourcing company based in the Philippines and is known for their variety of BPO services. Known for their supportive work culture and passionate outsource team, they can easily collaborate with your company. Unity Communications is a top BPO provider in the Philippines, offering specialized back-office services such as data entry, IT helpdesk, and accounting.
IQor Philippines, founded in 2004 is known for their outsourced BPO solutions. Providing services such as customer support, and back-office processing, iQor uses CX technology when it supports your company’s needs. IQor’s staff are known for their excellent performance in a variety of back-office services such as technology support and data entry.
Established in 2003, Pointwest is a digital IT services company in the Philippines. Pointwest specializes in services such as back-office operations, software development, and IT support. With a strong presence throughout the globe, having worked with several countries, Pointwest is experienced in helping your company build your ideal back-office team.
TOA Global specializes in back-office processing for accounting firms. Established in 2013, TOA global has many experienced professionals in back-office accounting and bookkeeping with over 10 years of experience. TOA Global has worked with many companies and provided high quality back-office accounting services worldwide, throughout the years.
Founded in 2015, Support Ninja is an outsourcing company known for running outsourcing operations in several areas in the world, including the Philippines. Support Ninja specializes in several outsourced back-office services such as finance, accounting, and data processing. They help their clients build a team that provides customized solutions for your back-office needs.
Established in 2010, KMC Solutions is based in the Philippines and provides offshore services throughout the world. Specializing in several back-office processing areas such as HR & Payroll, KMC solutions provides quality work in order to support you with your back-office needs. KMC Solutions provides your company with ongoing support throughout your offshore partnership, helping grow the success of your business.
Source Fit is an outsourcing company that provides you with custom offshore staffing solutions. Founded in 2009, Source Fit operates in several countries including the Philippines. With several outsourced back-office services, Source Fit offers support in IT, Finance, and accounting. By providing you with custom services, Source Fit can offer comprehensive support for your back-office needs.
With hundreds of outsourcing companies in the Philippines, we understand that it can be overwhelming to find the right company to support your operations.
Discover reliable outsourced back-office services with KDCI Outsourcing. We will build you the perfect back-office team that acts as an extension of your own.
At KDCI Outsourcing, we understand the importance of having strong back-office support. And we will manage your back-office needs by providing you with experienced professionals in several areas of back-office operations, including finance & accounting, data processing, insurance back-office services, and more!
Learn more about our outsourced back-office services. Contact Us today!
Healthcare BPO or healthcare business process outsourcing is the practice of hiring an external contractor, either an agency or individual, to perform some or all of a healthcare institution’s non-clinical or non-core operations.
The objective is to help hospitals, clinics, healthcare professionals, and other medical facilities optimize their efficiency and improve their flexibility and agility by having others manage less-relevant tasks while they manage everything that requires their clinical expertise.
Among the many business processes outsourced in 2024, healthcare is one of the most popular, growing at an impressive 9.7% CAGR. The current global healthcare BPO market is valued at $395.3 billion, and it’s set to grow to nearly double at $626.6 billion by 2029. And the reason for its recent popularity has to do with technological advancements, as well as recent events which highlighted the importance of innovation and adapting to technological changes.
With advancements in technology making waves in various industries, the Healthcare industry is also impacted. With pressure to innovate and transform their processes, there’s a growing number of non-clinical functions in healthcare, which are more efficiently outsourced than managed in-house.
Besides this, the Covid-19 pandemic presented obstacles that highlighted many inefficiencies in the healthcare system, including operational and technological gaps that proved problematic.
Collectively, these urge hospitals and healthcare providers to prioritize innovation in order to provide better patient care and improve treatment outcomes. It is this demand that primarily drives the growth of outsourcing in the healthcare industry, especially to healthcare BPO companies in the Philippines that are popular for their high-quality call center services and help desk services are incredibly popular.
Because healthcare outsourcing involves having third party service providers take over non-clinical operations, it makes sense to outsource tasks like customer support, data entry, and accounting and finance to more affordable countries with track record of providing excellent service quality in the BPO industry.
The Philippines is one of the top outsourcing destinations in the world and is even called the world’s call center capital. This makes working with healthcare BPO companies in the Philippines very attractive for the following reasons:
When outsourcing your healthcare operations, it’s important to work with a great company you can trust to provide the best service, so you can focus on clinical work, caring for your patients and ensuring the best treatment outcomes. We’ve listed the top healthcare BPO companies in the Philippines below, discussing their healthcare business process outsourcing services in detail.
KDCI Outsourcing is a leading outsourcing firm based in the Philippines, known for providing a wide range of services including customer support, creative design, and back-office solutions. In the healthcare sector, KDCI specializes in medical billing, coding, and revenue cycle management, offering solutions designed to improve accuracy, compliance, and operational efficiency. Their healthcare services stand out for their integration of technology and personalized approach, ensuring that clients receive tailored solutions that meet their specific needs. KDCI Outsourcing primarily serves healthcare providers, insurance companies, and organizations looking to optimize their healthcare operations through reliable and cost-effective outsourcing solutions.
Hinduja Global Solutions is a leading business process management company known for delivering exceptional customer experience and digital transformation solutions. They specialize in providing comprehensive healthcare outsourcing services, including medical billing, coding, and claims processing, all with a focus on enhancing patient outcomes and operational efficiency. Their services are designed to meet the needs of healthcare providers, payers, and pharmaceutical companies, making them a trusted partner in the healthcare industry.
Acquire BPO Philippines is a global outsourcing company that stands out for its commitment to delivering high-quality customer service and back-office solutions. They offer healthcare services such as patient support, medical transcription, and claims management, distinguished by their integration of technology and focus on compliance. Their primary target market includes healthcare providers and insurers seeking reliable, cost-effective outsourcing solutions.
Fusion BPO Services is a prominent player in the outsourcing industry, recognized for its diverse service offerings and global delivery capabilities. In healthcare, Fusion BPO provides patient engagement, revenue cycle management, and telemedicine support, leveraging their expertise to ensure accuracy and compliance. Their services are tailored for healthcare providers and insurance companies looking to enhance patient care and operational efficiency.
Helpware is a fast-growing outsourcing company known for its customer support and back-office solutions, with a unique approach to building customized teams. In the healthcare sector, they offer services like patient support, appointment scheduling, and medical billing, emphasizing personalized service and technology integration. Their target market includes healthcare providers and startups looking for scalable, client-focused outsourcing solutions.
Visaya Knowledge Process Outsourcing Corporation is a dynamic BPO company that specializes in delivering customer service and back-office support. Their healthcare services include medical transcription, coding, and billing, designed to enhance accuracy and patient satisfaction. Visaya KPO stands out for its commitment to compliance and quality, making it an ideal partner for healthcare providers and insurance companies seeking reliable outsourcing solutions.
KKC Outsourcing Corporation is a versatile BPO firm known for providing a wide range of outsourcing services with a focus on flexibility and client satisfaction. In healthcare, KKC offers medical billing, patient support, and claims processing, with a strong emphasis on efficiency and cost-effectiveness. Their services are geared towards healthcare providers and insurance companies looking for tailored, reliable outsourcing solutions.
Laquesta Inc is a business process outsourcing company that is recognized for its client-centric approach and expertise in various sectors. Their healthcare services include medical billing, coding, and revenue cycle management, all designed to improve operational efficiency and compliance. LaQuest Inc primarily serves healthcare providers and organizations looking to optimize their financial processes through outsourcing.
Access Healthcare is a leading healthcare outsourcing provider, renowned for its comprehensive revenue cycle management services. They specialize in medical billing, coding, and accounts receivable management, offering solutions that are tailored to enhance financial performance and patient outcomes. Access Healthcare’s primary clients are healthcare providers and organITizations seeking to improve their revenue cycle processes with a reliable outsourcing partner.
Flatworld Solutions is a global outsourcing company known for its wide range of services across multiple industries. In healthcare, they offer services like medical billing, coding, and claims processing, with a strong focus on efficiency and compliance. Flatworld Solutions targets healthcare providers and organizations looking for cost-effective and scalable outsourcing solutions to streamline their operations.
Finding reliable healthcare BPO companies in the Philippines that can address your needs and meet your demands is a challenge. We understand the struggle of finding an outsourcing partner who is not only there to provide a service but is invested in your business success.
At KDCI Outsourcing, we have over 10 years of experience supporting various healthcare companies in optimizing their operations through healthcare call center outsourcing, healthcare back-office outsourcing, and healthcare IT outsourcing. Our goal is to build you the best offshore healthcare team in the Philippines, to ensure business success.
Learn more about healthcare outsourcing in the Philippines. Contact us today!
Bookkeeping is the management and organization of financial transactions, keeping them in systematic record for a company or individual. The reason why someone would outsource bookkeeping is to help keep track of a company’s financial success, which is essential to the future growth of a business.
Having experienced bookkeepers on your team is important to the success of your organization. Experienced professionals can generate accurate financial reports and manage transactions seamlessly.
Although some businesses are able to staff their own bookkeepers in-house, many companies are looking for an alternative option. The answer several businesses have found is to outsource their bookkeeping team abroad, specifically to the Philippines.
Outsourcing or offshoring is a great option for your company because it has many benefits overall. Being able to operate offshore your bookkeeping team helps relieve any extra burdens that might be in-house, giving your company more flexibility. Outsourcing also provides you with a wide range of skilled professionals in accounting, who are ready to support your business with any bookkeeping needs.
Although there are many countries famous for their outsourcing services, we found that the Philippines is becoming a top outsourcing destination for many reasons.
One of the most attractive benefits of outsourcing bookkeeping to the Philippines is how cost-efficient it is for your business. Because of the lower labor cost in the Philippines, it is much more cost-effective for your business to outsource your bookkeeping team.
For example, the average bookkeeper in the United States makes about $45,500 USD, annually while the average bookkeeper in the Philippines makes about $6,000 USD.
With such a significant difference, despite extra costs that come with benefits, resources, and other factors, outsourcing to the Philippines is still up to 60% lower than hiring an onshore staff in the US. This benefit attracts many companies throughout the globe to outsource their bookkeeping needs to the Philippines.
Outsourcing companies provide a wide range of experienced professionals in the field of bookkeeping. With the Business Process Outsourcing (BPO) industry growing, about 1.3 million Filipinos are being employed, with many individuals going into the field of finance and accounting. Many professional outsourced bookkeepers in the Philippines are experienced in accurately recording your company's financial transactions. These individuals can manage them in an organized manner, reducing the risk of penalties and errors that may arise.
Many Filipino bookkeepers are also updated on the most recent tools and resources for bookkeeping such as Quickbooks and Microsoft dynamics 365 Finance & operations. Using the most efficient technology allows for the most accurate records and management of company finances.
Another advantage of outsourcing bookkeeping services is the ability to adjust your team easily. Depending on your needs, you can scale the size of your bookkeeping team. With this flexibility, you can quickly adjust to changing needs and effectively manage your company’s finances.
Managing an in-house bookkeeping team can be time-consuming, leaving less time for other important tasks that your company has. One of the many benefits of outsource bookkeeping allows you to focus on core business activities such as sales and marketing, that drive revenue growth.
Businesses that outsource their bookkeeping team also save time and costs when it comes to training new employees. By outsourcing bookkeeping services, it eliminates the need for extensive training and allows for a smoother transition. Many Filipino bookkeepers are experienced and well-versed in this field, giving you the most accurate records and transactions.
If you have never outsourced or offshored a team abroad, you may be unsure of how to start building your bookkeeping team. Below, we have broken down this challenging process into 5 steps to help you outsource your bookkeeping team!
Based on your company's needs, you can determine the specific bookkeeping services needed by your corporation. Knowing which specific services, such as payroll processing or general ledger management, can help you build a strong bookkeeping team.
A vital aspect when outsourcing bookkeeping is to find a reliable outsourcing partner such as KDCI Outsourcing, to help build your team. When finding an outsourcing partner, it is important to find a firm that you can trust, rely on, and seamlessly collaborate with.
Communication is key when it comes to an outsourcing partnership and making sure you communicate your needs is important for smooth collaboration.
Your outsourcing partner should be able to support your company and should be like an extension of your team. This support should not stop at just helping manage your operations; a good outsourcing partner should grow with your business, giving valuable feedback to help you improve your operations to achieve your business goals.
For the best outcome, ensure your outsourcing partner has experience using bookkeeping tools and resources. It is important to use reliable and credible accounting software, for accurate records and quality solutions.
Also implement clear communication channels, for team meetings, progress reports, or any concerns you may have during the partnership.
Outsourcing your bookkeeping eliminates the need to conduct training, allowing you to reallocate resources to better address your financial needs.
Create a thorough plan to transfer bookkeeping responsibilities to your partner. The plan should include a list of expectations, deadlines, and progress evaluations. Share any essential information about business processing as well as inform them about your company’s communication style and work systems.
The last step is to evaluate and review progress as often as necessary for growth and improvement. One way to measure growth is to set up key performance indicators (KPI) which are tracked regularly. Over some time, you will be able to evaluate performance, and depending on your current needs, you can optimize operations to improve your business.
Also continue to communicate any concerns or further adjustments to your partner; set up meetings whenever necessary.
We understand that it can be difficult to find a partner for outsourcing bookkeeping, that you can rely on and easily collaborate with, and goes beyond providing services, but is set on helping your company grow.
Here at KDCI Outsourcing, we are committed to helping you build an offshore bookkeeping team that is dedicated to addressing your accounting and finance needs. With a team of experienced and highly skilled individuals who specialize in finance management, credit control, general ledger, and more we'll help you achieve your business goals.
Learn more about outsourced bookkeeping, finance, and accounting. Contact Us today!
RPO, or Recruitment Process Outsourcing, is the practice of hiring a third-party service provider to manage all or part of your recruitment or hiring operations. It is a form of BPO or business process outsourcing that falls under HR outsourcing, and focuses on recruitment with the goal of improving hiring outcomes.
When one talks about RPO, the process encompasses a broad range of tasks or services, including sourcing, screening, interviewing, assessing, and hiring of applicants. The goal is to identify key candidates from a wide pool of applicants that meet the minimum requirements set by a client or employer, moving from one step of the hiring process to the next as quickly as possible to fill positions quickly and efficiently.
With the average cost of a bad hire at $15,000 to $17,000 on average, businesses are pressured to make the best hiring decisions while accelerating their time-to-hire. However, recruitment is a process that requires many resources, expertise, and industry knowledge, which many organizations have limited access to. This helped fuel the increased demand for RPO or recruitment services, with an impressive 16.1% compound annual growth rate or CAGR, much higher than the overall CAGR of the global BPO industry at 9.6%.
RPO companies act as recruiters for companies, bringing their recruitment process outsourcing industry expertise, providing efficiency and flexibility, and most importantly, improving hiring outcomes. While the recruitment process can be as detailed as can be, below are the main tasks and roles that an RPO company performs for its clients or partner companies.
The primary reason why people love outsourcing recruitment to the Philippines is for cost savings. The country has significantly lower labor costs than developed countries like the United States, United Kingdom, and Australia. By leveraging this, companies can reduce operational costs by up to 70%, allowing them to maximize their return on investment.
Speaking of developed countries, the US, UK, and AU are English-speaking countries. This means that they prefer to outsource to other countries that speak their language for easier communication and better collaboration. As the third largest English-speaking nation in the world, with the second best English comprehension in all of Asia, the Philippines is easily a top choice when choosing RPO companies to work with.
And did we mention that the Philippines has a 97% literacy rate? That’s much higher than the global literacy rate of 87.36%, meaning there’s a large pool of skilled workers in the country with different skills and expertise. By outsourcing to the Philippines, global companies get the opportunity to access specialized talent like recruitment, enhancing their operations and improving hiring outcomes.
Another reason why companies love Philippine RPO companies is because the Philippines has a long history of providing best-in-class outsourcing services. With a long history of outsourcing in the Philippines, companies have more confidence in outsourcing.
When weighing the pros and cons of outsourcing HR and evaluating outsourcing partners in the Philippines , many global companies come to the conclusion that having expert recruitment firms handle their hiring operations is the best choice.
But with over 800 BPO companies in the Philippines, one can easily get lost when finding the right partner to handle their recruitment needs. For those wondering about how to outsource HR services to the Philippines, we’re here to help you. We’ve compiled a list of the top ten RPO companies in the Philippines so you can choose the perfect RPO company that meets your needs!
KDCI Outsourcing, established in 2011, is a versatile BPO company based in the Philippines, offering an array of BPO services, including creative design, marketing, and back-office support.
As one of the top recruitment process outsourcing companies in the Philippines, their recruitment outsourcing services streamline the entire recruitment process, handling everything from job marketing and applicant tracking to interview coordination and onboarding support. This outsourcing provider primarily serves SMEs and large enterprises across diverse sectors like e-commerce, finance, healthcare, and technology, seeking efficient and cost-effective recruitment solutions.
Founded in 2008, PSG Global Solutions has made a name for itself as a prominent RPO provider in the Philippines, specializing in high-quality recruitment process outsourcing services for businesses worldwide. Their end-to-end RPO services include talent sourcing, candidate screening, interview scheduling, and compliance management, all enhanced by advanced technologies and data-driven strategies. The RPO provider targets multinational companies and staffing agencies across various sectors, such as IT, healthcare, finance, and engineering, providing scalable and efficient recruitment outsourcing solutions.
Asia Select, a trusted HR solutions provider since 1997, is renowned for its expertise in executive search and talent management in the Philippines. Offering comprehensive RPO services, Asia Select manages the entire recruitment lifecycle, from talent acquisition and candidate engagement to onboarding, leveraging extensive industry knowledge and networks to find the best candidates. Their recruitment process outsourcing services cater to organizations of all sizes, particularly in the banking, finance, manufacturing, and retail sectors, seeking specialized and executive-level talent.
Established in 2000, Q2 HR Solutions is a leading HR and recruitment solutions provider known for innovative HR practices and a client-centric approach. Their tailored RPO services include workforce planning, talent sourcing, recruitment administration, and employee onboarding, all designed to improve hiring efficiency and reduce recruitment costs. The RPO company serves local and international companies in various industries, such as healthcare, IT, BPO, and retail, that are looking for effective recruitment strategies and workforce solutions.
Sysgen RPO, founded in 1991, specializes in IT and engineering talent acquisition in the Philippines. Their comprehensive RPO services cover job posting, candidate sourcing, resume screening, interview coordination, and background checks, focusing on delivering top-tier technical talent to their clients. The primary target market of this recruitment process outsourcing company includes IT and engineering firms, both locally and internationally, seeking specialized technical talent and efficient recruitment processes.
24-Hour HR Process Outsourcing is known for quick and efficient HR services in the Philippines. Their recruitment process outsourcing services include 24/7 recruitment support, candidate sourcing, interview scheduling, and onboarding assistance, emphasizing speed and efficiency to meet urgent hiring needs. Their offerings cater to businesses of all sizes across various industries, particularly those with high-volume recruitment needs and tight hiring timelines.
RPO Plus stands out as a Philippine-based RPO firm known for its client-focused approach and customized recruitment solutions. Offering a wide range of RPO solutions, including talent sourcing, candidate engagement, recruitment marketing, and onboarding support, they tailor their BPO services to meet specific recruitment needs. The recruitment outsourcing company serves small to large enterprises across different sectors, including IT, healthcare, finance, and manufacturing, looking for personalized and efficient recruitment solutions.
RPO Philippines is dedicated to offering high-quality analytics, marketing management, social media management, SEO, web development, and recruitment services in the country. Their RPO services focus on delivering customized recruitment solutions that meet the unique needs of their clients, who are looking for effective recruitment strategies and best practices to supercharge their business.
ANS RPO Solutions, a Philippine-based company, is recognized for its expertise in recruitment and talent acquisition. Providing comprehensive RPO services such as talent sourcing, candidate screening, interview management, and onboarding, this outsourcing provider uses advanced recruitment technologies and methodologies to enhance the hiring process. They cater to local and international companies across different industries seeking efficient and effective recruitment solutions.
InCorp Global Talent Solutions, originally known as KC Global Talent Solutions, is a leading RPO provider in the Philippines. This outsourcing provider offers a comprehensive range of recruitment and HR consulting services, including executive search, payroll processing, and staff leasing. Their end-to-end RPO services encompass job marketing, talent sourcing, candidate screening, interview scheduling, and onboarding support, ensuring a streamlined hiring process. This RPO service company caters to various industries, such as IT, finance, healthcare, and engineering, providing tailored and efficient recruitment solutions for both local and international clients.
With numerous recruitment process outsourcing benefits, it’s no wonder RPO is one of the fastest-growing segments in the global BPO market. Due to the rising cost of bad hires, companies are pressed to find great people that fit their roles to maximize engagement and productivity while minimizing turnover. That's why working with a reliable RPO partner is the most efficient and cost-effective solution.
At KDCI Outsourcing, we understand the role of recruitment in the overall operations of organizations. That’s why we built our foundations on strong recruitment, using hiring best practices to source, hire, and train the best people to support global brands. Interested in recruitment process outsourcing in the Philippines? We’ll build you an offshore team of recruitment specialists with the experience and skills you need.
Learn more about the benefits of RPO and HR outsourcing services. Contact us today!
Web design services are any professional services for designing your website, including layout design, graphic design, UX/UI design, responsive design, or even services such as website hosting, website maintenance, content creation and management, and search engine optimization (SEO).
The goal of web design services is to create websites that effectively captures a brand’s look and feel, while also meeting the expectations of the user. This is done by striking the right balance between portraying a brand faithfully and creating an aesthetically pleasing and user-friendly interface that caters to users’ needs.
A huge reason to outsource web design services is cost savings. Next is to give one’s organization better focus on core functions, to improve efficiency and productivity, and to enhance results by leveraging outside expertise in web design.
As mentioned above, one of the key reasons for outsourcing web design is cost savings. As one of the countries with the lowest costs of labor, the Philippines allows companies in developed nations to save up to 70% on their operational cost. This easily puts the Philippines at the top of the list when it comes to top web design outsourcing destinations.
Next is the ease of communication. As the Philippines is the 3rd largest English-speaking country in the world, with the second best English comprehension in all of Asia, it’s a top outsourcing destination for English-speaking countries like the United States, United Kingdom, and Australia as communication isn’t a problem. This makes collaborating across countries and time zones easy!
Another reason people love outsourcing web design services to the Philippines is because of its large pool of talent. The country has a large pool of talent, with many schools teaching design, including those focusing on websites and UX/UI, that equip Filipino web designers with the necessary skills to become globally competitive when it comes to web design.
Combining the low cost of labor, easy communication and collaboration, and no shortage of skills, the Philippines is a great place to outsource web design services to!
As one of the leaders in outsourcing, the Philippines has over 800 BPO companies, offering a wide range of services! With so many choices, outsourcing web design services to an outsourcing company in the Philippines can be intimidating. We’re here to help and give you the step-by-step process.
Outsourcing may be a cost-effective way of getting web design done, but it requires a thorough review of your current operations and your website. Do you have inhouse designers? Do you need additional web designers to support your operations? Or do you need an outsourcing partner to do everything for you?
Next, ask yourself, what kind of web design services do you need exactly? Do you need UX/UI design, and responsive design, or do you need graphic designers and multimedia designers to support your web design?
To help give you an idea of how web design outsourcing works, you can check out these design case studies.
With a clear idea of what you need from your outsourcing service provider, it’s time to shop around. You can do your own research, or you can check out this list of the top creative agencies in the Philippines of 2024.
The goal is to find a great web design agency that can become your outsourcing partner and support your needs. While Philippine outsourcing companies have a reputation for providing high quality services, there are still differences per company. You want to look for a company that has experience supporting companies similar to yours. You can look at their work, like those displayed in this KDCI design portfolio, and see if their designs aligns with your vision for your website.
Once you’ve shortlisted the companies you want to work with, you want to book meetings to discuss how they’re able to meet your requirements. During this meeting, you want to ask for proposals to check out their terms and conditions, the pricing, as well as the roles and expertise they can provide. You also want to discuss things about exit clauses, length of the contract, as well as communication methods, shift schedule, redundancy and potential downtimes.
Once you’ve decided to go with a web design company over the rest, the next step is to sign the contract. Make sure you go over all the clauses, and find out if there are any hidden costs, how long your offshore team can be onboarded, and when the contract is going to be binding. Pay close attention to tools, and find out whether the outsourcing partner will shoulder the costs or if you will.
While most companies like KDCI Outsourcing do hiring, vetting, and training without additional costs, some companies might charge extra. For plugins or other tools you require for your web design, also find out if you’ll be charged for it or if it’s included in the outsourcing fee. Should you require overtime or revisions, will these be included in the service, or will be charged more?
Once you’ve signed a contract, your outsourcing partner takes care of everything from sourcing and hiring your offshore web designers to training and onboarding them. You will be involved in the onboarding process to help integrate your offshore Filipino web design team with your organization. If you have an existing in-house design team, you should introduce them to each other, and give your offshore team access to the tools they need to do your web design.
During onboarding, you also want to set expectations with your offshore web design team. Discuss their KPIs, communication frequency and tools, and timelines. These ensure alignment to prevent miscommunication or missed deadlines.
With your offshore web design team fully onboarded and productive, you can enjoy high-quality web design. Your account manager will provide you regular updates and reports, and if needed, communicate any concerns with you. Your entire web design process can be managed for you so you can have your vision for a beautiful website come to life in the form of a user-friendly and on-brand website!
When discussing the cost of outsourcing to the Philippines, it’s challenging to give a ballpark figure as the rate varies depending on the scope of service, expertise, and skills required, as well as the number of people involved and length of the contract.
The outsourcing amount typically comes with many inclusions, the usual includes hiring and set up fees, resources (device and internet connection), and benefits (13th month pay, night differential, social security, savings contributions, and health insurance). On top of this, companies can provide their own value-added services.
While it’s difficult to put a definite number as to how much it would cost to hire an offshore web designer from the Philippines, you can get an estimate by looking at the stark difference in average rates that web designers make in various countries.
The average web designer in the United States makes $5,833/month while the same makes $7,642/month in Australia and £2,500 (~$2,706) per month in the UK. Meanwhile, an average web designer in the Philippines is paid ₱40,000 (~$685) per month. The difference is huge, so much that even with added costs such as management fees, training and onboarding fees, and additional costs for resources and benefits, outsourcing to the Philippines is still able to save a significant amount of up to 70% for companies.
A website plays an important role in a company’s branding and online presence. A website can make or break a company’s branding, impacting its marketing efforts and ultimately, its sales and bottom line.
With so much at stake, it’s important to find an outsourcing partner who can do your web design well to ensure your branding is conveyed properly while providing the users the best experience possible. At KDCI Outsourcing, we understand the role of good web design, and with over a decade’s experience designing on-brand, user-friendly, and high-converting websites for clients from various industries, we are more than happy to build you an excellent offshore web design team that can meet your requirements.
Learn more about creative and web design outsourcing. Contact us today!
HR services pertain to any type of support in human resource management provided by a third party. The objective is to help organizations enhance their human resource management, such as by enhancing operational efficiency, improving compliance with regulations, boosting employee satisfaction and retention, and more.
Having a good human resource management is key to the success of any organization. It ensures that companies have great talent, that employees are engaged and performing, and that the company is a great place to work overall.
However, not all organizations have the resources to staff their own in-house human resources team, hence more companies are choosing to outsource HR services. The growing popularity of HR outsourcing services or human resource outsourcing (HRO) is reflected in the size of the global human resource outsourcing market, which was sized at $18.65 Billion in 2023, estimated to be $19.97 Billion in 2024. And with a 7.59% annual growth, the market size is expected to reach $31.14 Billion in 2030.
Not only is outsourcing a great option for those looking to optimize resources, it’s also a great way to unburden one’s inhouse team. Running human resource operations effectively requires expertise in several areas such as compliance and risk management, compensation and benefits, health and safety, and more. Sourcing these expertise can be challenging. And with the added burden of needing to scale operations, companies choose to outsource their human resource functions rather than operate it in-house.
With so many HR outsourcing companies globally, the Philippines is emerging as one of the leading destinations mainly for its lower labor costs, excellent English, cultural compatibility, and excellent track record in the business process outsourcing (BPO) industry.
When people think of the Philippines, the first thing that comes to mind is cost savings. This is because the Philippines is a developing country with a lower cost of living, hence lower labor costs. To illustrate, the average hourly wage of an HR specialist in the United States in 2024 is $36, meanwhile, it costs ₱144 (approx. $2.46) per hour in the Philippines.
With such a huge difference, even with the additional costs that come with management, resources, and benefits, the overall cost to outsource HR services to the Philippines is still around 70% lower than hiring a full-time staff onshore in the United States. This appeals to many global companies attracting them to outsource to HR outsourcing companies in the Philippines.
When it comes to outsourcing, smooth collaboration is key to success. And Filipinos are known for their excellent English communication skills, what with the country ranking 2nd in English proficiency across all of Asia and English being used as the primary language in Philippine education. These result in majority of Filipinos speaking excellent English, making the Philippines particularly attractive as an outsourcing destination to native English speaking countries, like the United States, UK, and Australia, contributing to the high demand for HR outsourcing in the Philippines.
Besides communicating well in English, Filipinos are also culturally similar to developed nations, particularly, the United States. This is because they were a United States colony for 48 years, and because they consume so much American pop culture. For this reason, Filipinos have an easier time understanding nuances in North American culture, aiding communication and resulting in better collaboration.
The history of Philippine business process outsourcing (BPO) industry dates as far back as the 1990s. This puts the Philippines ahead of many other nations in the outsourcing market. With decades of head start, the Philippines has built a strong reputation as a reliable outsourcing market with reliable tech infrastructure, governent incentives, and over 800 BPO companies. This gives many global companies the confidence to work with Philippine BPO agencies, trusting their expertise and experience for high quality HR services.
If you’ve never outsourced before, you may be unsure as to how you can start outsourcing HR services to the Philippines. We’ve broken down the steps to outsource HR services to the Philippines in 5 easy steps below!
Before starting any business venture, such as outsourcing, first evaluate your current operations and determine your needs. Are you finding it difficult to find staff for your HR positions? Does the volume of HR work not justify hiring staff full time? Do you expect fluctuations in your HR operations that would require you to scale quickly?
After clarifying your needs, consider the benefits of outsourcing your HR functions to the Philippines. With the geographic distance, collaboration will be done virtually. Will you be able to operate without HR staff on-site? How about cultural and language compatibility? While Filipinos have built a reputation for working well with Western brands, there are still brands that require local HR staff. Will this be an issue for you?
Once you’re certain that outsourcing to the Philippines is the right business strategy for your HR operations, the next step is to identify which HR roles you need to outsource. The most commonly outsourced ones include general HR, compensation and benefits, payroll, training and development, and recruitment.
Then, determine how many of each HR role you need, and of which seniority. Are there particular skills you require for these specialists? Will they need to know how to use proprietary tools like Workday, Bamboo HR, and Zenefits? Be clear on these as you’ll use these when shortlisting the BPO companies you want to work with.
With clear roles to outsource and skills required, it’s time to choose a BPO company that specializes in HR services in the Philippines. The easiest way is to start with the top HR companies in the Philippines, then select based on your unique needs.
Assess the outsourcing companies based on their expertise, track record, contract type, timeline, and costs.
It’s best to work with a company that has provided outsourced HR services to companies similar to yours in terms of size, industry, and geographic location. This reduces the learning curve, easing transition and minimizing operational disruptions.
You also want to consider the contract type when choosing a company to work with. You may need full-time offshore staff for long-term or you may need them to fullfill one off projects only. Depending on the outsourcing arrangement you need, the length of contract or terms, and the costs will determine the best company to work with.
A quick way to assess these is to meet with these companies and discuss how they may meet your requirements, and on what costs and terms. You may set up a quick consult here.
Once you’ve decided to work with an outsourcing partner, it’s time to discuss the terms and conditions. Though these should have already been brought up during initial discussions when choosing your outsourcing partner, you should discuss these more thoroughly within the context of a working partnership with your chosen BPO company.
Some of the things you want to pay close attention to include scope of service, service level agreements (SLAs), key performance indicators (KPIs), confidentiality and data protection, compliance with local and international laws, contract duration and renewal terms, termination clauses, dispute resolution mechanism, responsibilities and liabilities, quality assurance (QA) measures, communication protocols, and change management process.
Once you’ve signed the contract, your partner BPO company will be hiring, vetting, and training your offshore HR team to ensure they meet your requirements. Once this is done, they’ll be onboarded, equipped with tools to fulfill your tasks, as well as taught your process and given access to your systems to help them integrate into your operations.
With your offshore HR team onboarded, it’s time to work with them, with your outsourcing partner managing your offshore team on your behalf to ensure quality of work, and that their efforts align with your business objectives.
Outsourcing HR services to the Philippines for the best results shouldn’t be difficult. With clear goals, the right outsourcing partner, and great collaboration and communication, you can expect great results!
At KDCI Outsourcing, we’ve supported several brands, from SMEs and startups to multinationals, with their human resource functions. With over a decade in the industry, we’ve built a strong reputation for building the best offshore teams in the Philippines. We don’t just find people with the experience and skills you need, we look for people who mesh well with your team, making it so that your outsourced team feel inhouse, helping you achieve your business goals.
Learn more about HR outsourcing in the Philippines. Contact us today!
KDCI Outsourcing's 2025 Philippine outsourcing statistics report revealed that the Philippines' BPO sector amassed a revenue of $38 billion in 2024, as per the findings of the IT and Business Process Association of the Philippines (IBPAP). Furthermore, in an earlier Philippine outsourcing statistics report by KDCI Outsourcing, 30% of companies that outsource to the Philippines in 2023 are from the design and marketing industry. With a market value of around $600 billion, this reflects the rapid growth in the global demand for content in marketing.
Adapting to this market demand, countries like the Philippines that are touted as the best outsourcing destinations are growing their own content marketing services industry, with more and more agencies joining the mix each year.
With its lower labor costs, large skilled workforce, excellent English, and track record for high service quality, the Philippines is seeing an increase in content marketing outsourcing.
Whether you’re looking to reduce costs, hire skilled Filipino content writers and creators for marketing campaigns, improve your content quality, or all three, there’s a great Philippine content marketing agency that can help you.
But with hundreds of content marketing agencies in the Philippines, it’s easy to get overwhelmed. So, we’ve shortlisted 10 of the best content marketing agencies in the Philippines, selected based on their ratings on Google!
KDCI Outsourcing is the best content marketing agency in the Philippines. It is also a global business process outsourcing firm that specializes in content creation and content marketing. Their content marketing services include content writing, copywriting, content strategy, search engine optimization (SEO), graphic design, social media management, web content management, email marketing, and more.
With a focus on building offshore marketing teams in the Philippines, KDCI Outsourcing has established a reputation for supporting brands in their marketing campaigns by finding the people who not only meet the clients’ requirements, but mesh well with their culture and values, ensuring seamless collaboration and an outsourcing experience that feels in-house.
S&Y Digital Marketing, or S&Y, is a Philippine-based digital marketing service company that offers a range of services including SEO, social media management, website development, and content marketing. The company’s content marketing services focus on creating tailored content strategies that resonate with their clients' target audiences.
This digital marketing company prides itself on its personalized approach to outsourcing digital marketing services, working closely with clients to understand their unique needs and goals. Their target market includes local and overseas brands seeking to improve their online visibility and engagement.
Huskee Digital Inc. is a digital marketing agency in the Philippines that provides services such as live selling, social media advertising, and corporate training. The content marketing services of this digital marketing company include creating and distributing great content that drives traffic and builds brand awareness.
Overall, Huskee Digital stands out with its focus on data-driven strategies and creative solutions — targeting businesses looking for innovative and effective ways to enhance their digital marketing efforts and attract potential customers.
Headquartered in Bonificio Global City (BGC), Taguig, MCBrands Studio Marketing Agency offers digital marketing, graphic design, content marketing, and SEO services. Their content marketing services involve crafting engaging and informative content to help businesses connect with their audience.
Known for its creative approach and commitment to delivering high-quality marketing solutions, this versatile design and content marketing agency targets businesses seeking to establish a strong brand awareness and presence as well as engage their customers effectively.
AMPH Advertising Agency Inc. is an advertising agency located in the BGC, Philippines that provides services such as digital marketing, social media advertising, search engine marketing, and content marketing.
Their content marketing services focus on developing strategic content that aligns with their clients' content marketing strategy and engages their target audience. The company also targets a broad range of businesses looking to enhance their advertising efforts across multiple channels.
Digital Marketing Philippines is a comprehensive digital marketing service provider that offers content marketing, pay-per-click (PPC), web design, social media marketing, and SEO services. Their content marketing services aim to create valuable content that attracts and retains a clearly defined audience.
Digital Marketing Philippines stands out with its holistic approach to digital marketing, integrating various strategies to achieve optimal results. The agency’s target market includes businesses of all sizes looking to improve their digital presence through great content and achieve their marketing goals.
USource Digital is an Australian company with operations in the Philippines, offering a wide range of digital outsourcing services. These services include digital advertising, social media management, SEO, data analytics, graphic design, copywriting, website development, automation, email marketing, and round-the-clock digital support. Their content marketing services involve creating content that drives engagement to potential customers and supports overall marketing strategies.
Known for its flexibility and scalability, USource Digital provides businesses with the ability to hire digital staff and teams at scale, tailored to their specific needs. They target small to large enterprises across various industries.
Carl Ocab Digital Marketing Inc. is a Philippine-based digital marketing agency specializing in web design and SEO services and delivering marketing strategies. They offer comprehensive content marketing services aimed at creating and distributing valuable content to attract and engage their target audience and potential customers.
Additionally, Carl Ocab Digital Marketing Inc. is known for its focus on delivering measurable results and helping businesses improve their online visibility and reach. Their target market includes businesses of all sizes looking to enhance their digital marketing efforts and achieve growth through effective online strategies.
Established in 2011, PurpleBug is a digital marketing agency in the Philippines that offers a wide range of services including SEO, social media marketing, website development, and content marketing. Their content marketing services focus on creating high-quality content that drives engagement and supports their clients' marketing strategies.
This digital marketing company is known for its innovative solutions and commitment to helping businesses succeed in the digital landscape. Their target market includes companies looking for comprehensive digital marketing solutions to enhance their online presence.
iManila is a web development and digital marketing agency based in the Philippines. They provide services such as web development, hosting, SEO, social media marketing, and content marketing. Their content marketing services involve creating and managing content that drives traffic and engages audiences.
iManila differentiates itself from other content marketing agencies with its technical expertise and focus on providing end-to-end digital solutions. Their target market includes businesses seeking robust web development and digital marketing services to support their online growth.
Outsourcing your content creation goes beyond simply hiring an offshore content creator, it also means having your content creation process managed for you by the best content marketing agencies in the Philippines.
At KDCI Outsourcing, we’ve helped multiple brands boost their marketing campaigns with great content through the years. With clear quality standards, performance metrics, and fast turnaround times, you can expect branded, unique, and engaging content that will communicate your brand message to your intended audience.
Learn more about content marketing outsourcing and how you can build the best offshore content creation team in the Philippines. Contact us today!
Whenever people hear of the Philippines in the context of business, they usually think of lower labor costs. This is precisely why most people choose to outsource work to the Philippines. Not only does the Philippines have lower wages, around 70% less than in the United States. Because of this, outsourcing to the Philippines can make significant cost savings for companies in developed countries like the United States, UK, and Australia.
Another reason why these English-speaking countries love to outsource work to the Philippines lies in the country’s great English communication. Did you know that the Philippines is the 3rd largest English-speaking country in the world, with 2nd best English proficiency in all of Asia?
Compared to other countries in Asia that also have competitive cost benefits, the Philippines has much better English as Filipinos have a more neutral English accent, making it easier to understand and communicate with them. English is also the medium of instruction in Philippine schools, hence majority of the population speaks English. This language advantage goes a long way in terms of communication & collaboration.
When it comes to outsourcing, skills are very important. At the end of the day, you don’t just want cost savings, you want to maintain quality of service. This is why it’s important to work with capable people. The Philippines has a large pool of skilled workers, producing over 350,000 college graduates yearly. This workforce is easily tapped by foreign companies through 788 Philippine BPO companies.
It also helps that the Philippines has a long history in outsourcing, dating back to 1900s when the first contact center was established in the country. The industry has since greatly expanded, offering many more services than call center services, and now accounting for 10-15% of the world’s outsourcing market share. This excellent track record goes a long way in building trust and encouraging businesses to outsource to the Philippines than countries who are newer to outsourcing.
With many years in the outsourcing industry, the Philippines has many BPO companies that are more than familiar with outsourcing best practices, with excellent quality control protocols, flexible engagement models that allow companies to scale on demand, providing hard-to-beat agility that helps companies stay competitive in fast-evolving markets.
Combining the cost benefits of outsourcing work to the Philippines, along with the country’s excellent communication, large pool of talent, and excellent track record, no wonder many companies continue to favor the Philippines when it comes to outsourcing work.
Though historically, only large enterprises successfully outsourced their operations to offshore locations like the Philippines, in 2024, even SMEs, startups, and individuals are outsourcing work to the Philippines!
Outsourcing to the Philippines makes sense for companies based in countries with higher costs of living. This means countries in Northern America, Europe, Australia, and even Singapore. As wages continue to rise in these countries, businesses, especially those that are smaller and working with tighter budgets and in greater need for flexibility, outsource to the Philippines.
Some popular brands and companies that outsource work to the Philippines include IBM, Facebook, Amazon, Wells Fargo, HP, Microsoft, Nike, Google, Citi Bank, JP Morgan, United Health Group, and many more. To learn more about the impact of outsourcing on brands, check out our outsourcing case studies.
The cost of outsourcing to the Philippines can vary a lot depending on a number of factors, such as the type of role outsourced, the work coverage, length of contract, and seniority of the staff outsourced. Not to mention, each outsourcing company has additional services or value-added services that shape their costs.
But to give a ballpark estimate, one can expect to hire one full-time employee (FTE) for around $1,700 to $2,500. This is drastically different from the average wage in the United States of $6,455 per month.
Considering that this outsourcing fee also includes hiring, training, resources, management, and benefits, the cost difference is huge!
When it comes to outsourcing, there are two main categories – staff-based or volume-based.
The former is the traditional outsourcing business model. Companies outsource to agencies for staff augmentation. Each staff outsourced is called an FTE, and cost is paid similar to hiring someone full-time. This set up works well because many companies outsource because they couldn’t find inhouse or onshore talent with the cost or skills they’re looking for.
However, as the world becomes increasingly digitized and many organizations undergo digital transformation, newer outsourcing models are growing in demand. With AI and automation streamlining processes and reducing the need for human intervention, certain industries have no more use for full time employees, rendering the FTE business model obsolete and giving rise to volume-based business models.
The two most common examples of volume-based business models are project-based and retainer models. With project-based outsourcing, a company only outsources the support they need for a fixed period of time. This means only getting the help they need when they need it. Meanwhile, retainer based models work with those who have regular work but fluctuating volume. As the demands change, it’s helpful to have someone on call to do the work. However, since the work volume isn’t constant, it isn’t practical to keep them as full-time staff.
These volume-based work allows companies to enjoy more flexibility, which lowers both the cost and risk of outsourcing. This development in outsourcing is making waves and rendering outsourcing a more attractive prospect for businesses.
To outsource work to the Philippines, one can follow the below steps.
Outsourcing may be a low-cost and low-risk business strategy compared tow hiring inhouse, however, it’s still a commitment. You have to find out if outsourcing is a right fit for your business, and you can do this by assessing your current operations. Identify the needs or areas of improvement that you’d need outsourcing to address. Then, identify which roles you need to outsource.
With a clear idea of what you want to outsource and what you want to come out of it, the next step is to find an outsourcing partner who can provide what you need. To do this, you need to conduct some research. First, consider the pros and cons of outsourcing to the Philippines before coming to a decision.
If you’ve decided to outsource to the Philippines, the next step is to choose the company. Look for a company with:
This quick checklist will help you find a company that can support your requirements and has the expertise in your type of business to ensure a successful outsourcing experience!
Once you’ve selected the company you want to work with, you should get a clear understanding of what happens when you outsource. A good outsourcing partner will give you a clear timeline, with all the events calendared to set your expectations.
This calendar should include important events such as hiring, training, onboarding, and go live. You should also know how much you’re going to pay and when you will start making payments. Are you allowed to have overtime work? What happens when there’s downtime? What if there are interruptions to production? How will performance be measured?
Find out the answer to these questions, and make sure you have them in writing before signing that contract.
With a clear objective in mind, a reliable outsourcing partner, and a contract, you’re ready to enjoy your outsourced work. Focus on more important things while your outsourcing partner takes care of your operations. Receive regular reports and feedback on how you’re operations are going, and let your partner know your objectives so they will help you reach them. Then, watch your business grow!
Outsourcing to the Philippines can be overwhelming, especially if you’re doing it for the first time. With over 800 BPO companies in the Philippines, how do you know who to work with?
At KDCI Outsourcing, we take the guesswork out of outsourcing. With our commitment-free exploratory call, we’ll help you identify whether outsourcing is for you and whether we’re the right partner to fulfill your requirements.
Discover how to outsource work to the Philippines fuss-free. Contact us today!
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
