Outsourced Marketing, also known as offshore marketing, is when you are allowing an outside agency to take care of your marketing needs. Many companies offer outsourced marketing services and have an outsourced marketing team of trained professionals who will support your business.
The Philippines is known for being the outsourcing capital of the world, making it an ideal location to outsource marketing. It has plenty of opportunities to help you achieve your marketing goals and grow your business. Many corporations have found that the Philippines has a lower cost of labor compared to many other countries, and a variety of outsourced marketing services, causing its popularity among other outsourcing destinations.
According to Manila Standard, the BPO (Business Process Outsourcing) industry is expected to increase by 7% in revenue growth in 2024. This growth is not just expected in major areas in the Philippines such as Manila, but in smaller areas such as Davao and Clark as well.
The integration of AI among corporations in the Philippines has helped businesses evolve and become more technologically advanced. These developments have given individuals the opportunity to become more knowledgeable in market research and web development. When outsourcing marketing to the Philippines, many professionals are skilled in using the newest marketing technology, supporting your company for the future.
There are many benefits when you outsource your marketing to the Philippines and we've provided a list of reasons to consider this option!
One of the most attractive benefits of outsourcing to the Philippines is how much you can save by offshoring to the Philippines. By outsourcing marketing services, you are able to save about 60% in overhead labor costs.
Finding experienced employees in the field of marketing can be challenging and costly. Many companies are looking for alternative options that are cost-efficient while still maintaining quality. The solution several companies have found is to outsource marketing to the Philippines.
In comparison to Western countries, the average salary of a marketing employee in the Philippines is up to 70% lower than that in the United States. Besides the labor cost, outsourcing to the Philippines can lower overall expenses. When you outsource, you pay one flat fee, while your outsourcing partner covers all other expenses such as employee benefits, equipment, and utilities.
With the lower labor costs here in the Philippines, your company has the flexibility of being able to reallocate your funds to other areas of your organization. Having the benefit of lower labor costs, you also have the ability to maximize your ROI (return on investment).
With a large pool of skilled individuals, the Philippines is home to many professionals experienced in the fields of SEO (search engine optimization), graphic design, web development, content creation, and outsourced sales and marketing. Many outsourcing companies are able to incorporate technical expertise when it comes to marketing, SEO, and SEM (search engine marketing).
According to the PSA (Philippine Statistics Authority), 60% of Filipino professionals are also proficient in English and are able to discuss a variety of subjects when it comes to the world of business. They are able to clearly communicate with English-speaking clients, as well as understand your preferences and company branding. Such communication ensures high-quality work and seamless collaboration when it comes to outsourcing and marketing.
The cumulative benefits of working with experienced professionals, with English proficiency, and great communication abilities, create a skilled workforce that can meet any of your business needs as having individuals with a diverse set of talents can assist you in reaching your marketing goals and business objectives.
The time zone advantage (Being 13-16 hours ahead of most Western countries) in the Philippines can benefit many businesses that operate globally, specifically those in Western countries.
Moreover, the Philippine time zone overlaps with the business hours of the United States, Canada, several parts of Europe, and Australia, providing 24/7 operational flexibility.
This allows for real-time communication, and extended operational hours, and also supports faster project execution, which creates opportunities for enhanced productivity globally.
These benefits give a strategic advantage when outsourcing marketing to the Philippines, giving your company a unique edge against the competition.
Outsourcing marketing to the Philippines provides access to a wide range of individuals who specialize in traditional and digital marketing, email marketing, content creation, graphic design, and social media management. With experience in these areas, they can create unique, effective, and successful marketing campaigns for your business.
Professionals in the Philippines are also especially skilled in the field of digital marketing. There are also many benefits of outsourcing digital marketing such as global reach, personalization, and target advertising, making digital marketing outsourcing ideal for many businesses. Several companies outsource a team of digital marketers since there are many businesses that offer appealing digital marketing services, here in the Philippines.
Many Filipino marketers are also able to use data-driven insights and leverage analytics to track campaign performance. By using analytics and data-driven insights, you are able to optimize your marketing strategy, enhancing results.
Having these experienced marketers with a wide range of experience and analytics expertise gives you the ability to continuously improve your marketing tactics based on consumer interest.
Through outsourcing marketing to the Philippines, your business can build a team that adapts to market demands, while also being cost-effective. Because they tailor services to your needs, they can seamlessly accommodate changes without any problems.
Moreover, these marketers are well equipped with a variety of specialized skills for any project, improving your campaign's results.
Scalability also helps in reducing risks with certain marketing campaigns by enabling you to quickly adjust any resources and manage them in an effective manner. This flexibility provides a “safety net” that lets your company avoid major losses while adapting to challenges.
When outsourcing marketing, we understand that it can be difficult to find professionals who understand your unique vision and provide effective solutions for challenges you may face in the marketing world.
Discover a new level of outsourced marketing with KDCI Outsourcing. As a marketing outsourcing agency, we take marketing outsourcing to a new level, ensuring you reach your marketing goals by building an offshore marketing team that collaborates well with your organization. We provide a large talent pool and can tailor our services to your needs, creating an effective solution for any challenges you may face.
Learn more about marketing outsourcing. Contact us today!
Outsourced bookkeeping services refer to services that revolve around bookkeeping, offered by third party agencies to businesses to help them increase efficiency, manage overhead, and reduce costs. These services include accounts payable, accounts receivable, and general ledger management.
42% of businesses have lost money due to actions of an accountant or tax adviser, according to a survey conducted by the Association of Accounting Technicians (AAT). As one of the most important parts of good accounting, bookkeeping demands accuracy, compliance, and organization, while managing human error and adhering to tight deadlines. This has led to an increased demand for outsourced bookkeeping services, particularly to countries like the Philippines with a long history of high-quality outsourced financial services and a reputation for reducing labor costs.
With a lot to lose, companies are better off safe than sorry by working with a reliable accounting and finance outsourcing company that offers outsourced bookkeeping services. Below is a list of the most reliable finance and accounting outsourcing companies in the Philippines that offer bookkeeping outsourcing services.
KDCI Outsourcing is a global company offering tailored outsourcing solutions to global brands by building offshore finance and accounting teams in the Philippines with expertise in bookkeeping. They specialize in finding bookkeepers who not only have the required experience and expertise, but also the cultural fit with clients. Among their many accounting and finance services, they provide comprehensive bookkeeping services including accounts payable, accounts receivable, payroll, and financial reporting, leveraging advanced technologies and software for efficient and accurate financial management
With a diverse portfolio of SMEs from different industries, and a focus on finding the right fit, they’re an excellent choice for small to medium sized businesses who prioritize cultural integration with their offshore bookkeeping team for seamless collaboration.
United Communications is a BPO offering financial outsourcing services, such as bookkeeping. They specialize in customizing solutions with a focus on process optimization, leveraging advanced accounting systems and industry best practices to ensure accurate and compliant financial records. By finding specialists with specialized bookkeeping expertise and providing them the necessary support, they can provide dedicated and unmatched services that help businesses streamline processes to reduce reliance on in-house resources and enhance productivity.
With their track record on process improvement, they will be a great agency to work with for companies looking to streamline their processes, reduce reliance on human resources, and improve their productivity.
Hammerjack is an outsourcing company that aims to help organizations reduce the burden of manpower expenses by providing lower rates and flexible plans that help reduce risk of outsourcing. They offer a range of bookkeeping services, ensuring accuracy and organization of financial records, allowing businesses to focus on growth and scalability.
This focus helps enhance scalability at a low cost, making them particularly appealing to companies looking to cut costs with potential for scaling in the future.
Amped HQ is an outsourcing company providing dedicated staffing solutions for finance and accounting roles, with focus on efficiency and scalability. They offer comprehensive bookkeeping services, including accounts receivable and payable management, payroll processing, financial reporting, and general ledger maintenance, ensuring accurate financial records and real-time reporting to help businesses make informed decisions and maintain compliance.
Given their focus on scalability, they’re ideal for small to medium-sized businesses who are looking to scale their bookkeeping operations without compromising on the quality of financial management.
CloudCfo Inc. is an agency that offers cloud-based accounting and finance services to businesses worldwide. They leverage advanced technology to provide streamlined and efficient financial management solutions. Using cloud-based platforms to deliver accounting and bookkeeping services, they ensure accessibility, accuracy, and real-time financial insights for their clients.
Because they utilize cloud accounting software, they’re recommended for tech-savvy SMEs and startups looking for cloud-based financial management services for secure, scalable, and cost-effective bookkeeping.
JCSN Accounting Services is a professional accounting firm based in the Philippines that caters to clients across various industries, offering a range of financial services to meet their unique needs. They specialize in providing personalized accounting solutions, including tax preparation, financial consultancy, and bookkeeping services, tailored to each client's specific requirements, and focusing on accuracy and attention to detail ensures reliable financial management.
Given their specialization in accountancy, they’re ideal for small businesses and entrepreneurs looking for customized bookkeeping solutions with a strong emphasis on accuracy and personalized service.
Scrubbed is an outsourcing firm that provides a wide range of financial and accounting services to businesses globally. They are known for their comprehensive approach and high standards when it comes to delivering end-to-end financial solutions, including accounting, auditing, tax compliance, and strategic financial planning, with strong focus on meticulously managing financial records and complying with regulatory standards.
This makes them suitable for medium to large businesses that require a full suite of financial services and seek to ensure compliance and strategic financial management
D&V Philippines is an outsourcing firm that offers finance and accounting services, including outsourced CFO services, audit support, and financial analysis. Their bookkeeping services cover transaction recording, bank reconciliation, payroll processing, and preparation of financial statements. They’re known for using advanced accounting software to deliver accurate and timely financial information.
With a reputation for using advanced software to increase accuracy, they are recommended for SMEs and large enterprises seeking reliable and comprehensive bookkeeping services with a focus on strategic financial management
Connext Global Solutions is a BPO that provides specialized finance and accounting services to help companies streamline their operations through customized outsourcing accounting and bookkeeping services for finance and accounting, ensuring that their services align with the client's operational needs and business goals. Their bookkeeping services include managing daily financial transactions, account reconciliation, financial reporting, and compliance management, making them ideal for businesses of all sizes looking to enhance their financial operations and achieve greater efficiency through tailored outsourcing solutions
Manila Bookkeepers is a local outsourcing firm that offers bookkeeping and accounting services to businesses in the Philippines and abroad. They are dedicated to providing cost-effective and reliable financial management solutions. They specialize in offering personalized bookkeeping services to small businesses and startups, helping them maintain accurate financial records and compliance with local regulations. Manila Bookkeepers provides services such as transaction recording, bank reconciliation, payroll processing, and financial reporting. Their focus is on delivering detailed and accurate bookkeeping services that meet the needs of small businesses.
Manila Bookkeepers provides services such as transaction recording, bank reconciliation, payroll processing, and financial reporting. Their focus is on delivering detailed and accurate bookkeeping services that meet the needs of small businesses.
The risk of financial loss due to unreliable bookkeeping can set your business back a couple of dollars or a couple of thousand. In this situation, it truly pays to work with a reliable agency for tailored outsourced bookkeeping service.
At KDCI Outsourcing, we tailor our bookkeeping services to our clients’ needs, ensuring that the offshore accounting and finance teams we build for you have the requirements you seek, and can work alongside your inhouse team without hitches.
Learn more about outsourced bookkeeping services. Contact us today!
HR outsourcing (HRO) is a business strategy that involves enlisting the services of a third party agency or individual to manage some or all functions of one’s human resources. Most companies that outsource HR functions do so to access specialized talent, improve operational efficiency, as well as reduce costs.
The most commonly outsourced HR functions are recruitment, compensation and benefits, payroll, training and development, and compliance.
Like many other business processes, HR is being outsourced more and more due to financial constraints and talent shortage experienced by global companies. This makes outsourcing HR to offshore destinations like the Philippines a more compelling prospect, especially given the country’s reputation for high quality service and large talent pool, with a much lower cost.
For those considering outsourcing human resource functions to the Philippines, below are 10 of the top HR outsourcing companies or agencies, listed in no particular order, selected based on their online reviews and reputation on Google.
A global outsourcing company that offers tailored HR outsourcing solutions, encompassing processes such as recruitment, payroll, training and development, etc. They specialize in building offshore HR teams that can seamlessly integrate with in-house teams in the US, Australia, and UK, highlighting seamless collaboration and smooth communication.
Given their wide array of services and that majority of their clients are medium sized companies, we recommend them for SMEs who prioritize a good fit when it comes to their offshore HR staff, and those who plan to expand their outsourced HR services to other areas like graphic design, Ecommerce, and customer service in the future.
A BPO company that offers comprehensive HR outsourcing services with focus on innovation and adaptability. Their tailored HR solutions aim to enhance business operations and productivity with over 200 full-time passionate employees and working with various industries such as retail, energy, fashion, real estate, and food.
Their expertise in handling end-to-end HR functions, coupled with their consulting and technology services, makes them an ideal choice for businesses seeking to not only manage their HR operations but also to innovate their business practices with consulting and technology.
A BPO company providing various HR services, such as compensation & benefits, employee experience, and HR management. Their high-quality, cost-effective services help businesses scale their operations efficiently, while their team of experts work closely with clients to understand their specific needs and provide customized HR solutions that enhance productivity and operational efficiency.
With a strong track record in supporting various business functions, iSupport Worldwide is for SMEs looking to streamline their HR processes, especially those that require customized solutions to enhance productivity and operational efficiency.
A premier recruitment firm specializing in executive search and HR outsourcing services, offering tailored solutions to meet the unique needs of their clients. They source high-caliber talent for executive, technical, and specialist positions, and have a dedicated team of consultants working closely with clients to understand their specific requirements and deliver candidates that fit their organizational culture and business goals.
Their expertise in headhunting and strategic HR support makes them a valuable partner for businesses seeking to drive growth and competitiveness through effective talent acquisition and management. We recommend Manila Recruitment for companies looking for expert recruitment services and strategic HR support
An outsourcing company that provides a wide array of HR outsourcing services, including recruitment, payroll, and employee management. They focus on delivering personalized solutions that cater to the specific needs of their clients. With a commitment to excellence and a client-centric approach, MCVO Talent Outsourcing ensures seamless integration of their services with clients' existing operations.
As they customize HR solutions, they can make great partners for SMEs looking to optimize their HR processes, improve efficiency, and achieve significant cost savings, particularly, for those seeking reliable and efficient HR services that support their growth and operational goals.
An outsourcing firm offering comprehensive HR outsourcing services, specializing in recruitment, payroll, and employee benefits administration. They provide scalable solutions designed to integrate smoothly with clients' in-house teams, ensuring efficient HR operations. ConnectOS is known for its ability to deliver high-quality HR services that enhance productivity and reduce operational costs.
They build dedicated offshore teams, making them an ideal choice for businesses looking to enhance their HR functions while focusing on core activities. We recommend ConnectOS for companies seeking flexible and efficient HR solutions that support their long-term growth and success
Circa Logica Group is a renowned provider of HR outsourcing, corporate training, and payroll processing solutions. Their HR services focus on recruitment, outsourcing, and consulting, helping businesses streamline their HR functions and improve operational efficiency.
With a strong reputation for service excellence and a client-centric approach, they are recommended for clients seeking to optimize their HR processes and achieve significant cost savings while maintaining high standards of service and support
An outsourcing company that offers a wide range of HR outsourcing services, including recruitment, payroll, and employee benefits administration. Their dedicated team works closely with clients to understand their specific needs and deliver tailored HR services that enhance productivity and support business growth.
With their client-centric approach and extensive industry experience, they are a good choice for companies looking for reliable and effective HR outsourcing solutions that align with their strategic goals.
Staff Outsourcing Solutions specializes in HR outsourcing, particularly on bookkeeping, accounting, and back office services. They focus on providing high-quality, efficient solutions that cater to various industries.
With a commitment to customer advocacy and operational efficiency, Staff Outsourcing Solutions helps businesses optimize their HR functions and improve overall productivity, making them ideal for businesses seeking reliable and cost-effective HR services that support their long-term growth and success.
An HR outsourcing company that offers services such as payroll and tax processing, benefits management, and time and attendance software. Their service emphasizes automation and its role in enhancing their services.
As they’ve worked with brands in multiple geographies such as Latin America, North America, and Pacific Rim, and have partnered with small and large companies, they are a great choice for businesses who are interested in automation and have a global presence.
There’s a reason why more and more companies outsource HR services to the Philippines. With its lower labor costs, high English proficiency, and large talent pool, brands across the globe are enjoying cost reductions, operational efficiencies, and high-quality HR services.
But with plenty of companies to choose from, which HR outsourcing company should you work with?
At KDCI Outsourcing, we’ve had over a decade of experience supporting brands, not merely as service providers, but as business partners who help our clients identify their objectives, strategize, and achieve their goals. Through our tailored outsourcing solutions, we can build you a winning offshore HR team in the Philippines that will not only meet your expectations, but seamlessly integrate with your inhouse team environment and culture, ensuring the best fit and smooth collaboration.
Interested in outsourcing HR services to the Philippines? Contact us today!
As Rob Lamberts, MD puts it in his article on American healthcare customer service, “...the ridiculous wait times, the unreasonable and confusing cost of care, and the plunging morale that people routinely face in medical practices…[gives] a frightening picture of a system supposedly dedicated to helping people.”
Given the notoriety of customer service in healthcare, hospitals and clinics are presented an opportunity to set themselves apart by providing excellent patient customer service. Not only will this give you a good reputation, attracting more patients, but more importantly, it gives ailing people the help they need. And to help you do that, we’ve listed recommendations from some of the best customer care specialists in the healthcare industry.
The National Institute of Health emphasizes the importance of having healthcare workers, including healthcare customer service representatives, that have good psychological traits and communication skills when it comes to dealing with patients to foster better care outcomes. This includes being empathetic and attending to the patient’s needs, both practical and emotional.
Aside from this, customer care teams in healthcare ought to communicate with patients well, especially in the context of wait times in customer support. While it’s unavoidable to have surges in customer queries from time to time, it helps to communicate clearly and set expectations with your patients. Put yourself in your patients’ shoes and help them understand what’s going on. Are there 5 more people ahead of them? Let them know!
In the advent of artificial intelligence (AI), it’s never been easier to empower human agents. While this same technology gives patients the option for self-service support, significantly reducing the volume of customer queries that need to be addressed by customer support specialists, customer service agents will also have AI and machine learning tools at their disposal.
With such technology, healthcare customer service representatives can have updated information readily available. They can generate insights from patient data, analyzing their patient records and history. Not to mention, they can generate call scripts to help respond to patients, significantly enhancing the efficiency of patient care.
Patient-centric care doesn’t come naturally to most people. This is why healthcare institutions need to invest in training their teams. As shown in the results of this study, training is one of the keys to improving service excellence in healthcare, and training customer service agents on communication is a surefire way to improve customer satisfaction and retention.
According to Learning Everest, an effective customer service training program includes skills training, competency tests, and consistent monitoring and feedback. In particular, offering scenario based training to customer service agents appears to yield better results than traditional learning.
Long wait times are the biggest killer of customer satisfaction. Based on a survey conducted by Zendesk, the top indicator of bad customer service is long hold/wait times. Especially in American healthcare, patient customer service is notorious for making people wait.
The best solution to this is automation! By introducing automated queue management systems, repetitive tasks like answering basic questions and assigning patients to customer service representatives no longer need manual work, freeing up human agents to manage complex inquiries more effectively.
One bad experience is enough to nullify past good experiences, especially in customer service. As a healthcare provider, it is important to be consistent in providing high-quality customer support to patients for maintaining service excellence. But even the best agents can have their off days, and quality of service can vary from agent to agent, leading to inconsistencies in service.
A way to workaround this problem is to streamline the customer service process in your healthcare or clinic through automation and implementing chatbots. Automating repetitive tasks frees up your agents; meanwhile, chatbots can solve simpler patient concerns. These not only create more time to handle complex issues, but leave agents with more emotional energy to empathize with patients.
Another way to improve customer service in healthcare is by increasing efficiency by optimizing your channels and platforms. This means going omnichannel, giving patient support on phone, email, chat, social media, and video to cater to patient preferences and needs. By integrating these channels and platforms altogether, patients get seamless, user-friendly experience.
In a 2023 study published in the National Library of Medicine, researchers found that “[f]eedbacks provide evidence to guide health care organizations in improving the overall experience of patients and the quality of services that they provide.”
After all, patient feedback is a valuable source of service quality. When you actively survey or read reviews online, you get an understanding of how they view your brand. This is a gold mine of actionable enhancements you can implement in your hospital or clinic.
If there’s any industry that deals with life and death, that’s healthcare. You never know when an emergency is going to happen, that’s why it’s crucial to have support always ready to help patients no matter the time of day.
As a matter of fact, studies show that after-hours access to primary care practices is linked with lower emergency department use and less unmet medical need, ensuring that patients receive timely care and reducing the strain on emergency services.
Many of the enhancements in patient customer care outlined above take time and resources to implement. While large healthcare institutions can invest in these changes, there are plenty of hospitals and clinics that require more cost-efficient and lower-risk options. Such is driving demand in healthcare outsourcing, with as much as 80% of healthcare leaders planning to outsource some form of service.
Through outsourcing, healthcare providers can reduce costs, improve efficiency, and enhance customer service quality and patient satisfaction in healthcare customer service. Because customer service agencies have the technological infrastructure and resources already, hospitals and clinics can leverage these to adapt technologies and best practices when it comes to deploying patient-centric, consistent, and high-quality customer care.
There are several routes hospitals and clinics can take when it comes to improving their healthcare customer service. One of them is outsourcing due to its lower cost and lower risk perks. Especially when outsourcing to offshore locations like the Philippines, the world’s call center capital, healthcare providers can improve patient care quality while increasing return on investment (ROI).
As an established customer service outsourcing company, KDCI Outsourcing has extensive experience providing support to companies in multiple industries, particularly healthcare institutions in the US. This means that we not only provide offshore staff to help augment their manpower shortage, we build them results-focused offshore customer service teams in the Philippines that have experience working in healthcare. This entails little to no learning curve when it comes to healthcare lingo, and ensures seamless integration with their organizations.
Learn more about healthcare customer service outsourcing in the Philippines. Contact us today!
Game Art Outsourcing is the process of hiring third party designers to create visual assets for video games. The art works involved include concept art, 2D sprites, 3D models, animations, and more. These assets define the visual style and aesthetic of a game, shaping its overall appeal and impacting player engagement.
Game development companies typically collaborate with specialized outsourcing firms or freelance designers with expertise in game art to access a diverse pool of skills and expertise that may not be available in-house. This approach allows studios to focus on core game development tasks while ensuring that the visual components of the game meet professional standards.
Outsourcing game art can be particularly beneficial for development projects requiring specific art styles or technical capabilities. Doing so can speed up production times, reduce costs, and increase quality to meet the expectations of modern gamers.
The role of art in gaming is huge. It’s one of three primary elements that make up video games, and may just be the most important as it creates the look and feel of the game. With such an important role to play in game development, many may feel apprehensive in getting outsiders involved. However, more and more game development companies are outsourcing. Here’s why!
There’s a rising demand for game design artists and also a talent shortage for game art designers, forcing gaming companies to look offshore for opportunities. Among the many offshore outsourcing destinations, Philippines is one of the top choices, especially for design, with its wide pool of skilled talent.
By partnering with a design outsourcing company in the Philippines, game developers can solve their manpower shortage, giving them more elbow room to focus on developing and improving their game for faster production and time-to-market.
Rather than hiring a game art designer in-house, it’s easier to outsource and let the game art outsourcing companies worry about the many costs associated with staffing. While they take care of the true cost of outsourcing, you get to leverage the lower labor costs, especially if they’re in a developing country.
And because your designers are outsourced, you can get only the coverage you need, whether that’s on a part-time basis, full-time, or project-based. This flexibility helps you optimize your spending, helping reduce costs and improve ROI.
While game developers have a deep understanding of the technical aspects of game design, they cannot replace designers who have an eye for visuals. By outsourcing external talent, game development teams can gain a wider expertise, providing stronger imagination and unexpected artistic vision to video games.
With more hands and minds on deck, it’s also much easier to keep track of fresh trends in gaming, helping a gaming company adapt new best practices and staying on trend.
Game art outsourcing reduces risk by providing access to a pool of experienced designers who can deliver high-quality output and adhere to deadlines, minimizing the chances of subpar work and avoiding project delays. Additionally, outsourcing spreads the workload across multiple teams, reducing dependency on a single in-house team and mitigating the impact of any unforeseen issues.
Art design, especially in the context of game development, is a niche in creative design. Given this, it can be challenging to find professional designers who specialize in this specific area. And even within game art design, there are genre-specific niches, platform-specific niches, and even art-style niches that further complicate the hiring process for designers.
Rather than spend precious time looking for qualified designers who meet the requirements of the game you’re developing, it’s easier to outsource game art design and let an outsourcing company source the talent you need.
When the problem of staff shortage in game development is addressed via outsourcing, turnaround times are shortened. This approach eliminates the delays associated with recruiting and onboarding full-time staff, allowing studios to quickly ramp up production.
Because a game art design studio brings expertise in various art styles and technical skills, each task is going to be handled by experienced professionals, leading to efficient and high-quality output.
Additionally, outsourcing enables parallel development, where different aspects of the game can progress simultaneously. While the in-house team focuses on core game mechanics and design, the outsourced team handles art production. This division of labor streamlines the development process, reducing bottlenecks and leading to a faster time-to-market for the game.
With outsourced game art design teams, the burden of maintaining the staff falls onto the outsourcing partner as you’re only bound by the terms of your contract. This means that you have the flexibility to scale your design operations up or down as needed.
Outsourcing allows for rapid adjustment to changing project requirements or timelines without the long-term commitments and overhead costs associated with hiring full-time employees. Whether you need to quickly ramp up production for a major release or scale down during slower periods, outsourcing provides the flexibility to adapt efficiently.
Moreover, outsourcing partners can provide access to a broad range of skill sets and expertise that might be difficult to maintain in-house. This flexibility ensures that you can bring in the right talent for specific phases of your project, from initial concept art to final animations and visual effects.
By leveraging outsourced teams, game developers can maintain a lean internal structure while still having the capacity to handle large-scale or highly specialized tasks, ultimately leading to more efficient project management and resource allocation.
Game art outsourcing allows for the use of specialized technologies through outsourcing partners, helping to maintain competitiveness.
Because these design outsourcing companies employ high end software for 3D modeling processes, which might include production against quality textures or any other forms required during the development phase, game developers can create high quality assets, which involve models that are more realistic or detailed than would be possible using traditional techniques among other things.
The use of this advanced technology makes it possible to produce highly detailed realistic looking game assets, meeting the expectations of gamers and better positioning the game in a highly competitive market.
Designing concept art, 2D sprites, and 3D models is no walk in the park. Finding a good designer to create amazing game art requires a unique blend of artistic talent, technical skills, and familiarity with specialized software, which can be incredibly challenging in a highly competitive market with talent shortage.
This is where outsourcing to the Philippines comes in. With a reputation for providing custom creative design solutions to brands all over the world, KDCI Outsourcing can provide you offshore game art designers in the Philippines who can help turn your ideas into a beautiful game.
Learn more about gaming outsourcing. Contact us today!
Insurance outsourcing refers to the strategy used by insurance companies of hiring a third party to perform open and closed-book business processes to reduce costs, increase efficiency, or access specialized expertise.
There’s no limit to the business processes that insurance companies can outsource, however, to help you envision which functions are more readily available in insurance outsourcing companies, below are the top insurance business functions most commonly outsourced.
In insurance claims outsourcing, the service provider handle the entire claims process, from initial intake and verification to assessment and settlement. They also communicate with policyholders about claim statuses and manage disputes or appeals.
When outsourcing policy writing and adminstration, service providers manage issuing new policies, processing renewals, handling endorsements, and cancellations. They maintain policyholder records and ensure compliance with regulatory requirements.
With insurance underwriting, outsourcing partners assess risks, decide on insurance applications, set premium rates, prepare documentation, and monitor existing policies for changes in risk profiles.
Specialized firms use analytics to detect fraud, investigate suspicious claims, report findings, implement fraud prevention systems, and provide staff training on fraud detection techniques.
External providers have actuarial analysts who develop risk models, calculate premiums, forecast financial performance, ensure regulatory compliance, and offer strategic advice on product development.
Legal and compliance officers in outsourcing agencies handle legal issues, ensure regulatory compliance, and provide legal advice to minimize risks and meet industry standards.
Third-party IT or tech support specialists manage infrastructure, develop and maintain software, ensure cybersecurity, and provide technical support to enhance operational efficiency.
Outsourced customer service agents handle inquiries, provide policy information, address complaints, and maintain high-quality support through various communication channels.
The business process outsourcing industry has been steadily expanding through the years, impacting most, if not all, industries in the market. Even more traditional industries like insurance are outsourcing some of their business functions, driven by reasons listed below.
Like many other industries, companies in the insurance industry face financial pressure and need to improve cost efficiency in order to increase competitiveness and profitability. And an easy way to reduce costs is by outsourcing insurance services.
By outsourcing, insurance companies can leverage the outsourcing partner’s resources, paying only a flat rate whilst the service provider covers everything – operations, benefits and paid leaves, management fees, etc. Without having to invest in these, and not having to maintain staff who will manage these, companies can increase their cost efficiency.
Depending on where one chooses to outsource also impacts the amount saved. When insurance companies choose to outsource to an onshore or nearshore agency, they can typically save 10-20% on operational costs. And when they choose to outsource offshore, especially to countries like the Philippines, renowned for their lower cost of labor and high quality service, companies can save up to 70% on operational costs.
Most insurance companies don’t have expertise in functions such as customer service, IT, and marketing. By outsourcing these business processes to insurance outsourcing companies, one can increase efficiency, freeing up time and resources and gaining more business focus.
“The insurance industry continues to find itself in a talent crisis” according to ResroucePro. This problem is mainly due to people leaving the industry. As time passes, the job market is becoming younger, and over 50% of those in the insurance industry are expected to retire in the next 15 years.
One of the ways insurance companies are filling gaps in their manpower is through insurance process outsourcing. Many of the tasks performed in the insurance sector such as customer service, IT support, and marketing do not require as much industry expertise, and only more general industry knowledge. These tasks are easily outsourced for staff augmentation.
Meanwhile, the more specialized tasks like claims processing, underwriting, fraud detection, and so on, are more difficult to source, and requires partnering with an insurance outsourcing company who already have such talent readily available.
When working with insurance outsourcing companies, they have a large pool of talent so you can skip the recruitment process and only look at the profiles they present to you based on your requirements. Then, the service provider will train, onboard, and manage these outsourced staff for you, ensuring productivity and alignment on business objectives.
While traditional outsourcing only supported basic roles and weren’t designed to support long-term success, outsourcing has evolved through the years, offering multiple engagement models and providing more flexibility to serve as business partners, rather than mere service providers, that help insurance companies scale and grow their operations.
This is crucial for insurance companies who wish to adapt the “escalating frequency and severity of global risks – from climate change to cybercrime… to react as society’s ‘financial safety nets’” (Deloitte).
The insurance industry has long been a more traditional industry, relying on manual processes and data analysis. However, in Deloitte’s 2024 global insurance outlook, they found that most insurance providers are recognizing the need for transformation.
This is driving the shift to a more customer-centric business model, which requires digital transformation that most insurers will find challenging.
As most outsourcing service providers have adopted more robust technological infrastructure and are utilizing advanced technologies to provide competitive services, insurance companies will find it easier to adopt new technologies and change their company culture with help from an experienced outsider who already has the resources and expertise to lead their transformation.
With the growing talent shortage in the insurance industry, many insurance companies are pressed to find permanent solutions that will go beyond mere staff augmentation and support their long-term goals.
KDCI Outsourcing is more than just a service provider. We’re an insurance business process outsourcing partner that works hand-in-hand with our clients to achieve their business goals. By finding hard-to-source talent that not only have the expertise and experience, but also the cultural fit and attitude, we build excellent offshore insurance teams in the Philippines that seamlessly integrate with their operations, and collaborate well with their in-house teams to ensure efficiency and success.
Learn more about insurance back office outsourcing services in the Philippines. Contact us today!
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Data entry outsourcing is the process of enlisting the services of a third-party to manage one’s data entry tasks. These typically come in the form of entering data from physical documents into digital formats, managing and updating databases, and processing various forms of information.
In a highly digitized world, data is the lifeblood of operations, strategy, and decision making. However, entering data into systems, ensuring their accuracy, and doing so efficiently can be tedious. Especially with the threat of data breaches and cybercrime, data entry has become more delicate, requiring thorough planning and robust measures for security, risk management, and data recovery.
This is why data entry specialists are one of the most in demand roles in outsourcing. Not only does outsourcing data entry increase efficiency, improve accuracy, and reduce costs, it also puts the burden of data protection on the service provider.
Outsourcing companies that handle data deal with sensitive information, which, when accessed by unauthorized users, can lead to penalties, damaged reputation, and loss of business. As service providers, data entry outsourcing companies are required to maintain robust security measures to protect client data. These include data encryption, secure access controls, and compliance with data protection regulations.
Additionally, outsourcing data entry provides flexibility to scale operations up or down based on needs. It also allows companies to focus on core business activities and makes it possible to access specialized expertise and the latest technologies, ensuring efficient and accurate data processing.
Altogether, the benefits of outsourcing data entry make it a cost effective, low-risk, and efficient method of ensuring data is encoded properly into systems for proper data analysis and utilization.
The Philippines makes up approximately 15% of the global market share for business process outsourcing, with data processing as one of the top outsourced data entry services. At the same time, there are hundreds of BPO companies in the Philippines, making it difficult to choose the right service provider for your data entry needs.
Below is a list of the top 10 data entry outsourcing companies we recommend based on their reliability, digital presence, and Google reviews.
KDCI Outsourcing provides tailored data entry outsourcing services with a focus on accuracy and efficiency, leveraging cutting-edge technology and a highly skilled team. They specialize in creative and eCommerce sectors, building custom offshore data entry teams in the Philippines that not only fit specific industry needs, but also are a great fit for the unique brands they partner with.
As one of the leading Philippine outsourcing companies, KDCI Outsourcing caters to a number of clients from middle-sized businesses to even start-ups who are desperately looking for creative, technical, as well as administrative processes. We recommend them for businesses, especially start-ups and SMEs, looking for the right fit in terms of sourcing offshore talent for better operational efficiency and adherence to data accuracy standards.
Sourcefit offers high quality data entry outsourcing services with focus on quality and customization, and utilizing advanced software to ensure data integrity. They’re known to use advanced software for ensuring data integrity and can scale operations up or down as per client needs, making them an ideal choice for businesses whose work volume fluctuates.
As a versatile outsourcing firm, Sourcefit caters to various industries including healthcare, finance, and telecommunications. They provide tailored solutions to improve productivity and profitability. These can be useful for companies looking for scalable and reliable data entry solutions who need to maintain high data standards across various sectors.
Outsourced provides comprehensive data entry services that prioritize speed and accuracy, supported by a team of dedicated professionals. Their approach involves the use of cutting-edge automation tools to streamline data processes, reducing human error and enhancing efficiency.
They mainly target mid to large businesses across tech, finance, and marketing industries, offering a broad range of outsourcing solutions, thereby making them an excellent choice for companies looking to leverage technology for accurate and efficient data entry.
Flatworld Solutions offers robust data entry services that deliver high-quality results through a combination of human expertise and automated processes. Their edge lies in their global delivery model, which provides uninterrupted 24-hour service with a fast turnaround time.
As they’ve built a reputation for flexibility and their client-oriented approach in industries like healthcare, insurance, legal, etc. They are recommended for businesses that demand round-the-clock data entry services with continuous productivity and efficiency.
OBI Services are known for their attention to detail, providing excellent and meticulous data entry services. They typically work with small to medium-sized enterprises (SMEs), offering customized solutions that address specific business needs.
They usually work with businesses looking for cost-effective and reliable data entry support, making them ideal for SMEs that need personalized and detailed data entry services, ensuring accuracy and tailored solutions to enhance business operations.
Digital Minds BPO provides efficient data entry services by leveraging advanced technology and utilizing a well-trained workforce to deliver fast and accurate results. As a brand, they’re made a name for themselves for being innovative and focusing on continuous improvement.
They cater to companies from various industries such as finance, healthcare, and logistics. They also have comprehensive outsourcing services, and are recommended for companies seeking innovative and high-quality data entry services to streamline their operations and improve overall efficiency.
GoodFirms offers reliable and efficient data entry services with focus on data accuracy and data security. They have a network of experts who provide data entry services tailored to client needs.
As this company primarily serves businesses looking for credible and effective outsourcing services on various fronts, they are best suited for those that value safety and accuracy in data, and therefore want a credible outsourcing partner who can handle their data entry services efficiently.
iSupport Worldwide provides data entry services that use state-of-the-art technology and highly skilled personnel to ensure optimal performance. They have a reputation for building dedicated teams for clients, allowing for seamless integration and consistency in data entry services.
They usually work with mid-sized to large enterprises in the finance, healthcare, and technology sector, making them a good choice for those that need dedicated and specialized data entry services, ensuring high levels of accuracy and reliability.
Magellan Solutions offers high-quality data entry services, backed by a robust infrastructure and experienced team. They are known for their personalized services and ability to cater to specific client requirements, delivering exceptional results.
As a leading outsourcing provider, Magellan Solutions serves a diverse range of industries, including healthcare, retail, and finance, with a focus on enhancing operational efficiency. We recommend them for companies looking for tailored data entry services that align with their unique business needs, ensuring precise and efficient outcomes.
Remotify PH provides efficient data entry services that are known for their flexible and client-oriented approach, ensuring high accuracy and quick turnaround times. Their selling point is their ability to offer highly customizable solutions that cater to the unique needs of each client, particularly SMEs.
This company primarily targets small to medium-sized businesses across various industries, offering cost-effective and reliable outsourcing services, which makes them an excellent choice for SMEs seeking flexible and accurate data entry solutions that can adapt to their specific business requirements.
Ensuring accuracy, efficiency, and security in data entry can be a challenge for most organizations without robust technology and cybersecurity systems. Rather than investing in in-house data management teams, you can save on costs when you outsource data entry services to a trusted data entry outsourcing company in the Philippines like KDCI.
At KDCI Outsourcing, we specialize in building offshore data processing teams in the Philippines, guiding you on what to look for in a data entry specialist to make sure they meet your requirements and seamlessly integrate with your organization. This helps maximize productivity, promotes collaboration, and minimizes error, all of which matter greatly in data management.
Do you want to learn more about outsourcing data entry services? Contact us today!
The global IT-BPO market is growing at 4.67% annually, with the Philippines as one of the rising stars with a 7% annual growth. Among the many outsourced IT and technology services in the Philippines, many global brands outsource web development for several reasons listed below.
Hiring skilled web developers who have expertise in the coding language you need can be difficult and expensive. With the going rates for web developers going at over $80,000 per year, many companies are looking for more cost-effective alternatives, such as outsourcing web development to the Philippines.
The average salary of a web developer in the Philippines is much lower than that of the United States. Moreover, partnering with reliable web development outsourcing companies like KDCI Outsourcing takes away the burden of sourcing, hiring, and vetting web developers; so, companies need only pay for a flat outsourcing fee, and everything else (benefits, training, resources, and management) are taken care of by the service provider.
With lower cost of labor, and the beauty of the outsourcing model, companies can work with highly skilled web developers who can help bring their concepts into beautiful, user friendly websites.
The average turnaround time for creating a website from scratch is 8 to 16 weeks. With limited time, and a lot of problem-solving and QA necessary, development can easily fall to the wayside and cause delays.
To prevent this, web development outsourcing companies assign dedicated account managers and QA specialists with extensive web development background, to help ensure the project is on track, and that every detail is spot on. Not to mention, outsourcing web development makes it easy to scale your development operations; with more hands on deck, turnaround times are significantly shortened.
This guarantees an increase in efficiency when producing new websites as seen in this KDCI Outsourcing case study.
More than just cost savings, the struggle in creating websites is finding amazing web developers who can take a concept and code it into a fully functional, responsive, and user-friendly website. As such, willingness to learn and cultural fit are emerging as top priorities, leading recruiters to seek developers with great soft skills.
In this respect, the Philippines emerges as a top choice to outsource web development services as the country is known for its excellent English, high literacy, and large pool of IT and tech professionals, including web developers. These set the foundation for seamless collaboration with Western companies, leading to successful offshoring of development projects.
You can hire any freelance web developer online, but that doesn’t ensure best practices and easy maintenance in the future.
Outsourcing to a web development company ensures adherence to best practices, making future maintenance and edits easier regardless of the developer. These best practices include using version control like Git, following coding standards and conventions, writing clean and readable code, and modularizing code to avoid repetition.
Additionally, professional outsourcing firms maintain comprehensive documentation, employ automated testing, and use frameworks and libraries with robust community support. They ensure environment configuration using tools like Docker and adhere to design patterns and the DRY principle.
They also do standard regular code reviews and refactoring, guaranteeing high-quality and maintainable code. This approach ensures that any developer can seamlessly work on the project in the future, ensuring longevity and ease of updates.
Many Filipino web development teams are well-versed in Agile, Scrum, and other methodologies, which enhances their project delivery efficiency and quality. Agile promotes iterative development and continuous feedback, making it easy to adapt to changing requirements.
Filipino developers excel in Agile practices like daily stand-ups, sprint planning, and retrospectives, ensuring alignment and continuous improvement. Their expertise even extends to Scrum, with defined roles such as Scrum Master and Product Owner, which helps in efficient project management and communication.
Additionally, they are familiar with Kanban, Lean, and Waterfall methodologies, enabling them to tailor their approach to the specific needs of each project. This versatility, combined with technical expertise and a strong work ethic, makes Filipino web development teams highly effective and reliable.
Interested to outsource web development to the Philippines but not quite sure if they know the language you need? Below is a list of the top web developer languages most commonly outsourced to the Philippines!
ReactJS is a popular JavaScript library for building user interfaces, particularly single-page applications. Developed by Facebook, it enables developers to create reusable UI components, manage the state efficiently, and build complex applications with a high level of performance and interactivity.
Python is a versatile, high-level programming language known for its simplicity and readability. It supports multiple programming paradigms and is widely used in web development, data analysis, artificial intelligence, scientific computing, and automation.
C# is a modern, object-oriented programming language developed by Microsoft. It is commonly used for developing Windows applications, game development using Unity, and enterprise-level software solutions. Its robustness and integration with the .NET framework make it a preferred choice for many developers.
PHP is a server-side scripting language designed for web development but also used as a general-purpose programming language. It powers many content management systems (CMS) like WordPress, making it a key technology for building dynamic websites and web applications.
CSS (Cascading Style Sheets) is a stylesheet language used for describing the presentation of a document written in HTML or XML. It controls the layout, colors, fonts, and overall visual appearance of web pages, enabling developers to create visually appealing and responsive designs.
Filipino developers are proficient in JavaScript, the cornerstone of interactive web development. Their expertise allows them to build feature-rich, dynamic web applications that enhance user engagement and functionality.
Filipino developers' proficiency in Java makes them suitable for developing cross-platform applications and large-scale enterprise systems. Their ability to deliver reliable and scalable solutions is highly valued in outsourcing.
HTML is fundamental to web development, and Filipino developers' strong grasp of HTML ensures the creation of well-structured and accessible web pages, forming a solid foundation for any web project.
Filipino developers skilled in C++ are sought after for high-performance applications, game development, and systems programming. Their expertise ensures efficient and optimized code, crucial for demanding projects.
Filipino developers' knowledge of SQL ensures efficient database management and data manipulation, essential for backend development. Their ability to handle complex queries and maintain database integrity is a key asset in outsourcing.
Creating a good website is not just about finding a skilled developer, it’s about finding one who can understand your vision, who can communicate challenges and suggest solutions, and who can implement best practices to ensure the robustness and longevity of your website.
At KDCI Outsourcing, we don’t just find skilled web developers who are experts at your preferred coding language, we build offshore web development teams in the Philippines that can integrate well with your organization. As an outsourcing company offering offshore web development services, we ensure seamless collaboration, so that your offshore web development team can turn your vision into an amazing website.
Learn more about web development outsourcing. Contact us today!
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When was the last time you needed customer service but the agents are already offline and will get back to you on the next working day? The frustration you felt is exactly why companies are starting to offer after hours support.
According to a Salesforce research, as much as 77% of customers expect to immediately interact with a person when they contact a company. But as of 2023, only 54% of companies offer customer service after office hours.
Providing after-hours support not only enhances customer satisfaction but also increases brand loyalty and customer retention, crucial factors in today's competitive market. Extended support hours can lead to higher customer lifetime value and positive word-of-mouth referrals. These give companies that offer extended customer service a competitive edge over other brands.
There are many countries offering excellent customer service. But why does the Philippines hold almost 15% of the global market share for global BPO, with customer service as its leading outsourced service?
Hiring a customer service agent to work after hours costs 10-20% more in the US as night shifts require premium pay. Such additional costs can be too heavy for some companies, especially when there are lower cost options such as outsourcing to developing countries like the Philippines where cost of labor is lower.
In an after hours customer service case study conducted by KDCI Outsourcing, US companies can reduce their staffing costs by 45% while extending their customer service coverage to 24/7 support.
More than the difference in labor costs, the significant cost reduction is attributed to the FTE outsourcing model, wherein companies can build their customer service teams offshore while the outsourcing partner takes care of everything from hiring and training to onboarding and management for a fixed outsourcing cost.
39.2% of companies looking to outsource to the Philippines are interested in customer support services. This is unsurprising considering the Philippines is the world’s call center capital with over 700 call centers and over 1.3 million professionals supporting brands globally.
The demand for Filipino customer service agents can be attributed to their excellent English, high literacy, and hospitality.
Because the Philippines is the 3rd largest English speaking country in the world, ranking 2nd in English proficiency in all of Asia, its customer support professionals are renowned for their excellent communication skills with English speaking customers in the US, UK, and Australia.
It also helps that the country has a very high literacy rate of 97%, and has hospitality ingrained in their culture. Such skills make Filipinos in high demand for BPO, especially as a top destination for offshore customer service.
The benefit of hiring after hours support in the Philippines is not only due to lower labor costs, but also because they are located on the other side of the world, with very different time zones as the US, Europe, and Australia.
It makes outsourcing off hours to the Philippines a viable option since their after hours are normal working hours in the Philippine time zone. Not to mention, customer support outsourcing companies in the Philippines are used to shifting schedules.
This means that companies not only have the option to hire after hours customer service, they can choose to do so for any shift, even 24 hours and during weekends and holidays.
The top customer service outsourcing companies in the Philippines have been operating for years or even decades. They already have systems in place to ensure the highest quality service when it comes to customer support.
To keep up with tech advancements, these firms leverage advanced technologies like AI and automation, which streamline routine inquiries and allow human agents to handle complex issues requiring empathy. They also invest heavily in comprehensive training programs and maintain rigorous quality assurance systems to consistently deliver superior service.
Supported by favorable government policies and initiatives in the Philippines, these companies also benefit from a robust infrastructure, making the Philippines a global leader in customer service outsourcing.
Philippine customer support outsourcing is quickly adopting new technologies in a bid to stay competitive in a fastly evolving digital environment. The best customer service outsourcing companies in the country are using technologies such as artificial intelligence (AI), robotic process automation (RPA), data analytics, blockchain, virtual reality (VR), and augmented reality (AR) for efficient, personalized, data-driven, and secure customer service.
This offers an attractive proposition for global companies looking to leverage the power of technology while also enjoying the other benefits of Philippine customer service.
The Philippines has a long colonial history that “places them in a strategic position where they can relate and understand several nations while still embodying their principles, such as hard work, perseverance, warmth, and friendliness,” according to experts at Outsourcing Accelerator.
This cultural compatibility is especially important in after-hours customer support, where the need for empathetic and effective communication is heightened. During after-hours, customers often face urgent issues and require immediate assistance, making it crucial for support agents to not only understand but also relate to the customers' cultural context and emotional state.
Outsourcing to the Philippines offers significant value in this regard. Filipino agents, with their high level of English proficiency and cultural affinity with Western countries, particularly the U.S., can provide seamless and empathetic support. This reduces the likelihood of misunderstandings and enhances customer satisfaction.
The Philippine government is a proactive supporter of the local BPO industry, creating special economic zones managed by the Philippine Economic Zone Authority (PEZA). These zones offer a range of benefits to BPO companies, including tax holidays, which can last for up to six years, and exemptions from certain local taxes and duties. These incentives reduce operational costs for companies, making the Philippines an attractive destination for outsourcing customer service.
Meanwhile, the IT and Business Process Association of the Philippines (IBPAP) created Roadmap 2022, which was designed to help the Philippine economy rebound and continue growing despite the challenges posed by the global pandemic. The strategies included are aimed at strengthening telecom infrastructure to support long-term remote work, accelerating investments in talent development programs, and enhancing digital and cybersecurity initiatives.
Delight your customers and keep them coming back by providing them the support they need when they want it.
At KDCI Outsourcing, we take after hours support seriously, and make it a point to build offshore customer support teams in the Philippines that not only have the skills and expertise you’re looking for, but also the soft skills and cultural fit needed to integrate well with your organization and serve as ambassadors of your brand.
Learn more about after hours customer service outsourcing in the Philippines. Contact us today!
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
