The global outsourcing market was priced at $280.64bn in 2023. And the market shows no signs of slowing anytime soon, with an estimated annual growth of 9.6% from 2024 to 2030. The continuous growth of outsourcing is driven by rising costs and economic uncertainties, which push corporations to seek low cost and low risk strategies to cope with the volatile business environment of 2024. This raises the question of where one should outsource their business functions. Considering the business and political climate, technological infrastructure, and outsourcing environment, we’ve shortlisted the 10 best countries for outsourcing in this article.
The Philippines is a young and rapidly growing Southeast Asian nation known for its English-speaking talent pool and expertise in BPO, with a history of over 120 years of independence.
As of 2023, the Philippines holds 10-15% of the global market share in outsourcing, making it one of the leading outsourcing destinations in APAC, which is the fastest growing outsourcing region in 2024, primarily due to its lower cost of labor. In fact, rates of services in the Philippines can cost up to 70% lower than those in Western regions.
Outside of the Asia-Pacific, the Philippines is still considered an outsourcing powerhouse, known for its soft skills, which set it apart from other countries when it comes to customer support. This can be attributed to the country’s high English language proficiency, as well as cultural affinity to Western, mostly American, markets.
These contribute to the long history of outsourcing in the Philippines, which began with its first call center way back in the 1990s. The Philippines has since become the world’s call center capital, with contact center services as its most in-demand outsourced service, followed by design and marketing, ecommerce services, and finance and accounting.
In 2024, the Philippines is considered one of the best countries for outsourcing because of its rapidly growing outsourcing climate, made possible by its overwhelming support from the local government to foster greater trade and attract foreign investors to outsource to the country. By providing tax incentives, training and education programs, infrastructure development, and through partnerships with private organizations to promote its outsourcing services globally, the Philippine government has set a great foundation for Philippine BPO to thrive.
India is a BPO powerhouse and is almost synonymous to IT and software development. It is a South Asian nation with a rich cultural history dating back over 5,000 years, and with the fastest growing population globally, it unsurprisingly offers a vast, skilled workforce with highly coveted technical expertise.
At present, the India outsourcing market is growing at 8.76% annually, making it one of the leading outsourcing markets globally. Since the late 1990s, India has a top destination for digital services. And it is particularly favored today for outsourcing services like software development, mobile app development, digital marketing, back office operations, and IT customer support.
India is known as an IT outsourcing powerhouse in 2024 and is one of the best countries for outsourcing due to its lower cost of labor and government support, as well as its large, educated workforce, which is primarily educated in STEM fields (science, technology, engineering, and math). And with key Indian IT companies opening up in the country and stimulating the demand for IT capabilities, the country quickly built a global reputation as an IT hub trusted by many.
Mexico is a country located in the southern part of North America, known for its rich culture, vibrant history, and rapidly growing economy, particularly in manufacturing and nearshore outsourcing services due to its proximity to the United States.
Mexico’s outsourcing industry began in the 1990s, gaining momentum after the North American Free Trade Agreement (NAFTA) in 1994, as U.S. companies sought cost-effective, skilled labor close to home, particularly in IT, manufacturing, and services, with the Border Industrialization Program further boosting its reputation for manufacturing by allowing American companies to produce goods in Mexico.
Today, Mexico remains a top manufacturing outsourcing destination and is one of the best countries for outsourcing largely due to its 13 favorable trade agreements (FTAs) with 50 countries worldwide, which facilitates seamless cross-border trade and operations.
Since the 2000s, Mexico has also expanded its outsourced service offerings, making a name for its excellent development work, ranking 2nd in Latin America and the Caribean. In 2024, its BPO market is projected to reach $5.55bn.
Poland is a country located in Central Europe, known for its strong education system, IT services, and a business-friendly environment, with a rich 1,000-year history.
Within Europe, Poland is the largest IT outsourcing hub, with its BPO revenue set to reach $2.89bn in 2024.
While the country’s outsourcing industry only began in the early 2000s, the industry has quickly grown, alongside the country’s rapidly growing economy. And with rates that are 20-25% lower than counterparts in US and Western Europe, Poland has quickly risen through the ranks as one of the best countries for outsourcing IT. In fact, IT makes up for about 8% of its GDP, making it a popular choice for international R&D centers.
Brazil is the largest economy in Latin America and is known for its growing IT and customer service outsourcing industry, benefiting from its large, educated population.
Brazil’s outsourcing history dates back to the late 1990s, and took off in the late 2000s. The country originally provided call center and customer service due to its large Portugese-speaking population. However, eventually, they expanded to other services like IT, software development, and business process outsourcing (BPO).
Due to its geographical proximity and shared time zone with the US, Brazil was a top choice for many North American companies, especially those looking for tech and business services.
At present, the country is one of the best countries for outsourcing as it has maintained a thriving outsourcing economy due to its strong push toward green energy and biofuels. Its IT market is set to grow by 11% while its telecom market is set to grow by 2%. These figures set a great precedent for the country’s continuous growth, which is mirrored by its increasingly outsourcing-friendly environment, encouraging foreign investment.
China is the world’s second-largest economy, with the world’s largest population. This East Asian country has over 5,000 years of history and excels in manufacturing and technology outsourcing due to its large-scale factories as well as rapidly developing technological space in Tier-I cities like Shanghai, Beijing, and Shenzhen, that rivals those of first-world nations in the West.
The country began its outsourcing industry in the early 2000s, spurred by China's economic reforms and its accession to the World Trade Organization (WTO) in 2001. In the 2000s, China was a global manufacturing outsourcing hub, with some of the lowest manufacturing costs globally, making it a top choice for producing textiles, electronics, and consumer goods.
However, the country has since expanded its expertise. With the local government’s belt road initiatives, favorable tax reforms, well-established IT infrastructure in tier-I cities, and quick adoption of cloud-based services like artificial intelligence (AI) and robotic process automation (RPA), China has quickly risen among the ranks of outsourcing destinations and is arguably one of the strongest powerhouses, especially in the fields of manufacturing, sourcing and procurement, supply chain, and even customer service and finance & accounting.
Currently, China is one of the best countries for outsourcing with its BPO revenue set to reach $23.39bn by the end of 2024 and growing at an impressive rate of 11.3% annually from 2022 to 2030.
Ukraine is a country in Eastern Europe that has recently become a key player in IT and software development outsourcing, offering highly skilled professionals with competitive pricing.
Unlike other countries, Ukraine only saw a significant increase in outsourcing in the mid-2010s. Particularly, it’s popular for its IT services, with 45% of the country’s whole export being software.
With this, the country’s IT industry grew a whopping 36% from 2021 to 2022, though it has slowed down in recent years due to seasonal decrease and the rapid growth in the last few years. Still, it has maintained its place in the top 5 in terms of number of IT specialists in the past 5 years, providing IT outsourcing services and software development to mainly the US, Canada, Australia, and UK markets.
Though a newer playing in the IT outsourcing field, Ukraine has some of the most competitive prices in software development. In fact, they have the lowest rates for development work in Central-Eastern European countries.
Ukraine also houses some of the most experienced software developers globally, creating a strong reputation for high-quality code and making it the 2nd largest IT outsourcing market in Central Eastern Europe.
Combining its strong reputation for software development, thriving IT industry, and very competitive rates in Europe, Ukraine is one of the best countries for outsourcing. In fact, it’s expected to reach a $1.05bn valuation by the end of 2024, while maintaining a moderate growth rate of 4.84%.
Vietnam is a rapidly developing Southeast Asian country with a young, dynamic workforce. Today, Vietnam is one of the best countries for outsourcing as it’s making waves in IT and manufacturing outsourcing due to rates that rival those of other countries in APAC.
Though a bit late into the outsourcing market, Vietnam has witnessed a steady growth since the 2000s, with focus on IT and software development, as well as manufacturing. Today, they’re known for IT outsourcing, especially for highly technical work like software development, web application development, mobile app development and so on. In fact, the revenue of the Vietnam IT Outsourcing market is expected to hit $694.8bn in 2024 with an impressive annual growth rate of 12.23% from 2024 to 2029.
Another side to Vietnam’s thriving outsourcing market is its manufacturing industry, which attracts foreign investors due to government policies encouraging foreign investment, but more so because of the country’s rapidly developing infrastructure, which increased its production capacity and enhanced manufacturing capabilities.
South Africa is a country located at the southern tip of Africa. It is known for its English-speaking workforce and strong BPO sector, catering mainly to European and U.S. markets. At present, it’s one of the best countries for outsourcing, with a BPO market that is set to reach $1.89bn in 2024 and an annual growth rate of 3.64% from 2024 to 2029.
It has one of the largest economies in Africa and is a newly industrialized nation with a call center industry that has been growing steadily since 2003. While South Africa is considered relatively new to the outsourcing market, it is one of the most reliable call center outsourcing destinations in 2024, with its call center industry steadily growing at a rate of 8% annually.
This growth is thanks to its government backed BPO support program, which helped promote the country’s voice and non-voice customer support services, catering to financial, eCommerce, and IT sectors. Not to mention, South African BPOs are more cost effective than its European and American counterparts, and have a fully loaded cost base that’s 11% below the global average.
Malaysia is another Southeast Asian country that’s considered one of the best countries for outsourcing. The multicultural nation has been independent since the 1957 and is known for its skilled workforce and thriving tech and service outsourcing industries.
It’s a late bloomer compared to its SEA counterparts, beginning its outsourcing history in the latter parts of 1990s. However, its BPO market value has steadily grown, and is set to reach $1.44bn in 2024, increasing annually at a 6.36% rate from 2024 to 2029.
Though Malaysia started as a hub for outsourcing manufacturing and electronics assembly services, it has since transitioned into a global outsourcing destination that provides reliable outsourcing services in the fields of IT, customer service, and finance and accounting.
Many countries have developed strong outsourcing markets since the early 1990s, building reputations for various services and attracting foreign investments. Whether you're seeking top technological skills, manufacturing capabilities, or high-touch soft skills to enhance your brand, we recommend outsourcing to the Philippines, especially to KDCI Outsourcing in 2024, after carefully considering the pros and cons of Philippine outsourcing.
At KDCI Outsourcing, we take soft skills to the next level and make it a mission to find the best fit in terms of culture and working style when building your offshore team in the Philippines. We tailor our outsourcing services to your unique requirements in a way that ensures your outsourced team feels in-house, breaking any communication and collaboration barriers, while providing the best rates and scalability.
Learn more about how to outsource work to the Philippines, contact us today!
Offshore development is when you outsource technology- related projects abroad. Most offshore development includes services such as software development, web development, and other tech-related tasks a company needs.
Development pf software and websites is crucial to any company’s success. With custom, well-coded, and responsive software and websites, businesses can build strong networking systems that enhance customer interactions and help drive conversions and revenue growth. Moreover, custom software allows companies to adjust systems and technology based on their current needs, while constantly improving where needed.
With the outsourcing industry in the Philippines constantly growing 8-10% every year, it is becoming a popular outsourcing destination. Having attractive benefits such as a talented workforce and cost efficiency, many businesses are outsourcing development work to the Philippines.
In fact, most companies find that it is much more cost effective to build an offshore development team rather than run a team in house. The average software developer in the Philippines makes around ₱55,000 ($2,824 USD) annually, while the average software developer in the United States makes about $108,705 USD annually. With the significant difference in costs, most companies would rather outsource their software development to the Philippines.
The Philippines also provides access to a large pool of individuals who are experienced in development and technology support. These individuals are highly skilled in performing development tasks and can support your business with any of its technological needs.
In addition to being experienced in development, most Filipinos are proficient in English which helps with any communication barriers. The Philippines is even the 3rd largest English-speaking country in the globe, ensuring clear communication that allows for a more seamless collaboration with your offshore development team.
With the hundreds of development companies in the Philippines, we understand that it can be difficult to find the right company that you can collaborates seamlessly with and help you with your development needs. Below, we provided you with our top offshore development companies!
KDCI Outsourcing was established in 2011 and is a global outsourcing company that builds offshore teams to support your business with any needs. KDCI provides high-quality development solutions and specializes in several areas of development such as software and web development. To ensure a quality job, KDCI provides experienced developers who are skilled in the various areas of development, ensuring high-quality support for your company.
Founded in 1997, Deloitte Philippines is a global business based in the Philippines, specializing in outsource services. They offer development services such as technology & transformation. With skilled professionals that are experienced in technology and development, Deloitte can offer their wide variety of development services to your company.
Exist Software Labs is a global company developed in 2001 that has over two decades of experience in offering enterprise solutions, specializing in services such as software development, offshore outsourcing, technology consulting and more. Exist Software Labs has grown to offer their services not only to clients in the Asia Pacific, but also to those in Western countries.
Established in 2010, Arcanys is a top software development & team augmentation company based in the Philippines. Specializing in software development, Arcanys supports your company and has experienced individuals to support your development needs. Moreover, Arcanys ensures quality by understanding your needs and providing the necessary solutions.
VeloxHire, is an offshore company based in the Philippines that specializes in services including front and back-end development. VeloxHire ensures success by providing your company with quality development solutions. With 20+ years of experience VeloxHire, has skilled developers to assist you with your development needs.
Syntactics, Inc. is an IT company in the Philippines that was established in 2000 and offers outsourcing services for various types of development work. With over 20 years of experience, Syntactics has skilled professionals that are able to support your company with any development needs.
PanAsiatic Solutions is a BPO company based in the Philippines that offers several development services. They offer a variety of development solutions including IT services, IT consulting, and software development. Rooted in their core values of providing excellent service, PanAsiatic Solutions offers high quality services and is ready to support your company.
In 2005, the company “Viventis Solutions” became Viventis Search Asia. They are a global company specializing in using the newest technology to support your development needs. Viventis Search Asia provides your company with various development services and uses technologies that will benefit your business strategy and lead you to find quality talent for your company.
Hireplicity is a custom software development company based in the Philippines. Offering a variety of development services from web development to IT support, Hireplicity specializes in creating custom software development services. With experience in offshoring these services throughout the world, Hireplicity provides your company with quality development and will support your company's software needs.
Established in 2011, Global Brainforce is a software development firm located in the Philippines. Providing services such as IT staff augmentation, Global Brainforce helps your company develop technology and software solutions that work for you. With a large talent pool and experienced individuals, Global Brainforce offers seamless collaboration for any of your development needs.
With hundreds of offshore development companies, we understand that it can be confusing trying to find the right outsourcing partner that collaborates well with your organization and supports your development needs.
KDCI Outsourcing provides custom development solutions to help meet your company’s needs. Providing a variety of software development & IT services, including Software Development & IT, KDCI Outsourcing is prepared to you build a team of e-commerce, web developing, security analysis, and more who can integrate with your organization and act as an extension of your onshore team. This ensures seamless collaboration that accelerates project timelines.
Learn more about offshore development services. Contact Us today!
There are hundreds of registered accounting firms in the Philippines, and going through them to find the one that can provide the best outsourced accounting services, meet your requirements, and support your needs is a time-consuming process.
To help with that, we’ve listed the top accounting firms or companies that provide accounting outsourcing or consulting services. These top accounting companies were handpicked based on their Google reviews and ratings.
KDCI Outsourcing, established in 2011 and headquartered in Manila, provides global businesses with a wide range of solutions, including finance and accounting outsourcing services. Their accounting team handles everything from basic bookkeeping to advanced financial reporting, tax preparation, payroll processing, and managing accounts receivable/payable. Utilizing cloud-based accounting software, KDCI Outsourcing ensures accuracy, compliance with local and international regulations, and streamlined financial processes for their clients, primarily targeting SMEs and enterprises from the US, Australia, and Europe.
SN Accounting and Consulting is an accounting firm established in 2014, renowned for its personalized approach to accounting services. The company offers services such as tax compliance, financial statement preparation, internal auditing, and bookkeeping, tailoring each service to fit the unique needs of their clients. They also provide consultancy for business registration and tax planning, helping clients navigate regulatory hurdles. SN Accounting's dedication to customization makes them the go-to for small to medium-sized enterprises (SMEs) in the Philippines looking for detailed, hands-on accounting solutions.
UNA Tax and Accounting has been a prominent player in Manila’s accounting sector since 2010. The firm focuses on delivering comprehensive tax preparation, payroll processing, bookkeeping, and financial analysis services. Known for their precision and adherence to tax regulations, UNA also offers business consultancy to help clients optimize their financial performance. The firm primarily serves small to large businesses seeking a blend of reliability and expertise in tax advisory and compliance across the Philippines.
Part of the global PwC network, PwC Philippines has been serving the country since 1922, becoming one of the most respected names in the industry. With extensive offerings in accounting services like financial reporting, tax compliance, risk management, and corporate governance, PwC leverages its global reach to help clients navigate complex financial landscapes. From multinational corporations to local enterprises, their services cater to a diverse clientele across industries like financial services, technology, and healthcare, bringing top-tier insights and strategies to the table.
SGV & Co., the largest professional services firm in the Philippines, was founded in 1946 and is a member of the Ernst & Young Global Limited. Their accounting services encompass financial audits, tax services, risk management, and transaction advisory, providing world-class expertise to businesses seeking to enhance their financial governance. SGV & Co. serves top-tier local and multinational companies as well as government agencies, offering deep industry knowledge and comprehensive accounting solutions that keep organizations compliant and efficient.
A more recent entrant into the Philippine accounting industry, Upcloud Accounting was founded in 2015 and has quickly gained a reputation for its cloud-based approach to financial management. Offering real-time access to financial data, they specialize in cloud-based bookkeeping, payroll services, tax compliance, and financial reporting. The company primarily targets tech-savvy SMEs and startups in the Philippines, providing them with modern, efficient, and scalable accounting solutions that focus on transparency and accuracy through innovative technology.
Since 2009, ALDA Accounting Services has been offering high-quality financial services with a focus on client satisfaction. Based in Makati, this firm provides bookkeeping, payroll processing, tax preparation, financial analysis, and business consultancy. Their dedicated, client-first approach has made them a trusted partner for businesses of all sizes looking for reliability in managing their financial operations. ALDA serves SMEs, family-owned businesses, and larger corporations across the Philippines with a commitment to accuracy and compliance.
KPMG R.G. Manabat & Co., founded in 1996, is the Philippine member firm of the global KPMG International network, offering a full suite of accounting, audit, tax, and advisory services. Known for their expertise in handling complex business challenges, KPMG provides comprehensive financial management, risk advisory, and tax planning services. Their wide-reaching network allows them to serve large corporations, financial institutions, and government agencies in the Philippines and the Asia-Pacific region, providing top-tier solutions across various sectors.
P&A Grant Thornton has built a strong reputation for its comprehensive accounting and advisory services since its establishment in 1988. As a member of the Grant Thornton International network, the firm specializes in financial audits, tax services, and business advisory solutions tailored to a broad range of industries. Their accounting team focuses on helping clients navigate the complexities of local and international financial regulations, offering services that prioritize compliance, efficiency, and financial optimization for both multinational and local companies.
RSM Philippines is part of the global RSM network and provides high-quality accounting, tax, and advisory services to businesses in the country. With a focus on mid-market enterprises, RSM specializes in financial reporting, internal audits, tax compliance, and risk management. Their team is known for delivering tailored financial strategies that help businesses improve efficiency and meet compliance standards. They cater to a diverse array of clients across multiple industries, offering expertise and solutions that align with both local and international business practices.
Did you know that finance and accounting outsourcing is the third most in demand outsourcing service in the Philippine outsourcing industry in 2023?
The main drivers that boost the Philippine finance and accounting outsourcing industry and put Philippine accounting firms on the map are the country’s progressive finance and accounting environment, its large skilled workforce, and the similarity of Philippine accounting standards with those of most Western nations.
Through the years, the Philippine accounting, bookkeeping, auditing activities, and tax consultancy have been on the rise, with the industry amounting to 0.7 billion USD in 2024. This statistic shows the reliability of the Philippine accounting economy, and its ability to support the accounting operations of companies in other nations.
There were over 200,000 certified public accounts in the Philippines as of 2023. With no shortage of accounting professionals, companies that outsource to the Philippines can easily find an accountant that matches their requirements in terms of experience, skills, and culture fit. This provides a great opportunity for companies looking for specialized skills to find great talent and maximize their efficiency through offshore support.
The Philippines follows the Philippine Financial Reporting Standards (PFRS), which are closely aligned with the International Financial Reporting Standards (IFRS) used globally. By adopting PFRS, which is based on IFRS, the Philippines ensures that its accounting practices are consistent with international standards, making them comparable to those in other countries that also follow IFRS. This makes Filipino accountants adaptable in supporting accounting operations of foreign companies, minimizing learning curves and improving efficiency.
The Philippines has a large pool of skilled accounting professionals, and hundreds of accounting firms to outsource to, but finding an outsourcing company that can meet your requirements and scale operations based on business demands isn’t easy.
At KDCI Outsourcing, we specialize in providing tailored accounting solutions to SMEs and corporations. We learn about your needs and build you an offshore accounting team in the Philippines that meet your requirements and can seamlessly integrate with your organization, ensuring smooth collaboration to help you achieve your business objectives. We also specialize in adapting to changing market demands and have designed our outsourced accounting services to scale with your organization.
Learn more about outsourcing accounting services to the Philippines. Contact us today!
Accounting is the process of organizing, recording, and managing financial transactions, making it a vital part in many companies. Several companies outsource accounting to grow their companies, and keep records of financial transactions, in order to ensure accurate reports and success.
Having a reliable accounting team is an important part of managing your financial needs. Accounting professionals can offer support when handling transactions, and effortlessly adjust to any needs you may have.
Although some companies are able to hire an accounting team in-house, not all companies have the resources to do so. The solution many businesses have found, is to outsource their accounting team to the Philippines.
With the business process outsourcing (BPO) industry in the Philippines growing 8-10% annually, the country has become an ideal place to outsource accounting. Outsourcing or offshoring is a great option if you are looking to maximize in-house resources and reduce the burden of running an in-house accounting team. Accounting outsourcing your team to the Philippines, allows you have the flexibility to focus on other areas of your company. While ensuring that your offshore financial activities are being taken care of efficiently.
Furthermore, hiring an accounting team in the Philippines provides you access to a wide range of experienced professionals that are skilled in managing your accounting needs.
Although several countries throughout the globe are well-known for outsourcing, many companies find the Philippines ideal for accounting outsourcing because of these reasons.
With over 233,000 seasoned professionals, in field of business administration and accounting, the Philippine workforce has many experienced accountants who are well-educated in the field of accounting and finance. These accountants are well-reversed in keeping a record of business transactions and managing any company finances and are more than capable of supporting your finance and accounting operations.
With the Philippines being the 3rd largest English-speaking country in the world, many Filipinos are fluent in English. This means that Filipino accountants are proficient in speaking English, which allows them to communicate clearly and better understand and address any needs you may have. This makes collaboration easier because, when you can openly communicate with your outsourcing partner you can easily convey instructions and information to boost efficiency and ensure accuracy.
Many Filipinos are experienced in using the latest accounting technology in order to give the most accurate financial records possible. By using tools such as Quickbooks, Xero, and Sage 50cloud, outsourcing agencies can efficiently get accurate data on financial records, in order to maintain quality in financial management.
Moreover, Philippine outsourcing companies use AI tools to effectively analyze data and record information accurately and efficiently, which is vital when handling important financial information. Using the most advanced technology, your outsourcing partner can track your finances and ensure precise data analysis.
The Philippines is generally 12-13 hours ahead of Eastern Standard Time (EST) and 15-16 hours ahead of Pacific Standard Time (PST). This time difference allows for a more productive working day, flexible working hours, and can benefit your outsourced accounting team.
The time zone advantage gives you the flexibility to arrange your team's schedule in a way that can be more effective in the long run. This gives you a competitive edge among other companies, allowing you to adjust your schedule and maintain a continuous workflow. This edge is especially beneficial when there are critical financial transactions.
The labor costs in the Philippines are much lower in comparison to countries like the United States and Canada. By outsourcing your accounting team to a Philippine BPO company, you can save on overhead expenses, such as employee benefits, utilities, and office equipment. This gives you the flexibility to focus more on core company activities such as sales and marketing, which help drive revenue.
We understand that the outsourcing process can be confusing, and starting can seem like a daunting task. Below, we’ve outlined 5 steps on how to build your outsourced accounting team in the Philippines!
Understand what your business needs are, and how you should clearly communicate those needs with an outsourcing agency. Create an outline or list your accounting needs; and be open when sharing those needs. Assess the work you need completed and be ready to elaborate on the specific roles you want for your accounting team.
Finding an outsourcing partner such as KDCI Outsourcing, a company committed to helping you grow your offshore accounting and finance team, is a vital component when outsourcing your accounting team to the Philippines.
Based on your accounting needs, you can further determine what company would work best for you. Find a company that is reliable, has experience, and can be a valuable asset to your offshore team. The best way to find a company is to do thorough research on their accounting services or contact the company for any further questions you may have.
Your outsourcing partner should be able to support your company’s accounting and finance needs and be able to adapt to business and regulatory changes.
To ensure your business’s success in accounting, it is important to formulate a thorough plan. Outline steps for different accounting tasks and inform your outsourcing partner of any expectations. Ensure data security when discussing financial transactions to make sure information is not leaked on unsecure. Communicate with your outsourcing partner any questions or concerns you may have about security and confidentiality.
Inform your team of any requirements you have and state your needs in an organized and clear manner to help ensure quality work. Be able to communicate with your offshore team any vital information about the accounting process or any preferences you may have when managing financial transactions.
Since your team is well-versed in accounting and finance, you will not need to give them any basic training, but just inform them about procedures you want done in a specific manner.
The final step is to continually monitor or evaluate accounting and financial processes.
Hold regular meetings and give constructive criticism about any financial management concerns. Continue to collaborate and discuss what is beneficial for your company in the future, and how your offshore accounting team can further support your business. Raise concerns promptly and prepare for any future obstacles such as changes in accounting regulations or client demands.
Your outsourcing partner should be like an extension of your own team, helping grow your business and helping you reach your company’s full potential.
We understand that it can be difficult to build a reliable outsourced accounting team that can seamlessly collaborate with your business and contribute to the future growth of your company.
Here at KDCI Outsourcing, we find you skilled professionals who are highly experienced and can help you with your accounting and finance needs. We are committed to helping you build your offshore team to the Philippines and have several professionals in general ledger management, financial specialist, credit control, and more! These individuals are experienced in offshore finance & accounting services and can assist you with any of your needs.
Learn more about outsourced accounting and finance. Contact us today!
A study by McKinsey found that companies that prioritize customer experience achieve more than double the revenue of companies who don’t provide as good CX. This highlights the value of great customer service in business success and the importance of choosing how and who to outsource customer service operations to.
Holding 10-15% of the global outsourcing market, the Philippines is one of the leading outsourcing destinations globally, especially for customer service. Below are reasons why.
When outsourcing to an offshore destination, the biggest barrier is language. While English is an international language spoken all around the globe, many countries don’t have high English proficiency. Meanwhile, the Philippines is the 3rd largest English-speaking country globally and ranks 2nd in terms of English proficiency in all of Asia. This gives them an edge over other top outsourcing destinations like India, Malaysia, and South America, in terms of customer service, especially since their known to have a more neutral English accent.
Hospitality is one of the key traits of a good customer service professional. And this virtue of being warm and welcoming to guests and visitors is embedded in Philippine culture, passed down from one generation to the next. It’s in the Filipinos’ DNA to be hospitable, which is reaffirmed by the Philippine being one of the friendliest countries in the world. With this hospitality, Filipino customer service specialists have made a name for themselves as warm and friendly agents, offering best-in-class customer service.
As one of the key drivers of the country’s gross domestic product (GDP), the Philippine business process outsourcing (BPO) sector receives government support. From the Board of Investments, Philippine outsourcing companies enjoy tax holidays, tax exemptions, and simplified import and export procedures. Meanwhile, the Philippine Economic Zone of Authority (PEZA) provides incentives for companies in the outsourcing industry, including those providing customer support services. These helped the industry to continuously grow despite the Covid-19 pandemic, a testament to the stability of the Philippines in terms of a customer service outsourcing destination.
The Philippines may not have the largest population, the most educated workforce, or the best infrastructure, however, it still manages to outshine other countries in terms of call center services. This is why the Philippines remains the call center capital of the world despite tight competition -- its large English-speaking population, high English proficiency, robust government support, competitive pricing and tax incentives, all make the Philippines a hard-to-beat outsourcing destination, especially for voice-based services like customer support.
It’s almost impossible to talk about the Philippines as an outsourcing destination without mention of its significant cost saving potential. As a developing nation with lower labor costs relative to countries like the US, UK, and Australia, the Philippines can offer up to 70% cost savings through outsourcing. Not to mention, the cost of outsourcing already includes benefits, infrastructure, management fees, and so on, eliminating the requirement for many resources that contribute to even greater savings for foreign clients.
When it comes to outsourcing customer service to the Philippines, there are multiple arrangements you can engage in depending on your objectives and preferences. Below are four ways you can do it!
Traditional call centers provide dedicated customer service teams that handle inbound and outbound calls. These centers are equipped with the necessary infrastructure and technology to manage high call volumes efficiently.
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Dedicated offshore teams are exclusively assigned to your company, working as an extension of your in-house team. These teams can be tailored to meet specific business needs and are fully integrated into your processes.
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Shared service centers provide customer service support to multiple clients. These centers use pooled resources to deliver cost-effective solutions without compromising quality.
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Hire freelance customer service agents for short-term projects or to handle peak periods. This model offers flexibility and cost savings for businesses with fluctuating customer service needs.
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Whether you choose to outsource customer service by working with one of the top call centers in the Philippines, by building your own dedicated offshore team, or by employing shared service centers or hiring freelancers, it’s important to follow the right process to ensure outsourcing success. Here are the steps you should take to help you achieve your customer service objectives through outsourcing.
Before outsourcing, you want to do a thorough review of your current customer service processes and identify areas of improvement that can be addressed through outsourcing. Determine which roles or processes you want to outsource, and list all the tasks involved. Know the level of complexity of the tasks, and already set criteria on the skills and experience needed when outsourcing the role or process.
With clarity on what you need, start looking into the top customer service outsourcing companies in the Philippines to find out whose services and expertise match your requirements best. The goal is to find an outsourcing partner who’s worked with companies similar to yours. This ensures a smaller learning curve, easing transition, minimizing errors, and maximizing efficiency.
When researching, start by looking at the companies’ websites and social media profiles. Check out case studies and portfolios to see their past work and gauge whether they can meet your expectations. And lastly, book meetings or calls to get better insights in the companies’ solutions and capabilities.
Once you’ve selected an outsourcing company, discuss expectations with your service provider. Talk about timelines, costs, potential hidden charges, and contract length. Timelines are crucial especially for companies who don’t have customer service teams ready to go. Meanwhile, costs and hidden fees need to be identified early on – will you be charged if there’s rework? How much do overtime pay cost? And if you choose to sign the contract, how long will it last, and what would happen if you want to end it early?
Knowing these details prior to contract signing helps you understand the agreement you’re entering, and will guide your outsourcing partnership, ensuring the best outcomes.
Your Outsourcing partner will source, hire, train, and vet your offshore customer service team in the Philippines. Then, you will work together in onboarding your offshore customer service team, introducing them to your systems and processes, giving them access to tools, and introducing them to key stakeholders.
Once they’re full onboarded, the last step is to manage your offshore team. This has never been easier with outsourcing partners managing everything for you. So you just receive reports, communicate regularly, and have meetings whenever needed to ensure alignment in terms of goals.
How do you provide the best experience to your customers while being efficient and cost effective? The answer is to outsource customer service to the Philippines, particularly, to a company like KDCI Outsourcing with over a decade of experience providing high-quality customer support to customers in various industries like retail, healthcare, and property management.
Learn more about outsourced customer service with KDCI. Contact us today!
Back-office services involve hiring a third party to manage the back-office part of a company. This means running the vital internal operations, that help keep the business operating smoothly. Back-office refers to the behind-the-scenes work a company does, it mainly involves functions such as administrative support, finance and accounting, data processing and HR services. The goal of back-office services is to provide support for a business’s everyday functions and act as a backbone for the company.
In BPO (business process outsourcing), back-office work pertains to all activities that do not directly involve interactions with clients like customer support and sales. These processes do not generate revenue on their own, but these processes are essential in supporting the areas that do generate revenue. Such services include HR (Human Resourcing), Accounting & Finance, Data Management, and IT services.
The Philippines is one of the top outsourcing destinations globally, attracting many companies to outsource for several reasons such as lower labor costs, access to a skilled workforce, and easy communication and collaboration.
The cost of labor and living in the Philippines is up to 70% lower than that of many Western countries. By outsourcing back–office services to a Philippine outsourcing company, you would gain significant benefits from cost efficiency, which can play a significant role in the growth of your company.
When outsourcing back-office functions, your service provider would take care of other operational aspects that would otherwise be run in-house,; for instance, employee benefits, office space, and other related resources and tools.
Besides cost savings, there are over With the over 1.3 million Filipinos being employed into over 1000 BPO companies, indicating a large pool of skilled Filipino professionals who are experienced in IT support, data entry, or accounting and finance, making them highly qualified to support your back-office needs
Filipinos are also proficient in English, being one of the top English-speaking countries in the world. This makes for easy communication and collaboration when supporting an organization’s operations.
With hundreds of BPO companies that offer back-office services in the Philippines, it is easy to get lost when finding an outsourcing partner who can support your operational needs. For those looking for companies that offer excellent back-office services, below is a list of the top 10 back-office service companies in the Philippines!
KDCI Outsourcing, established in 2011, is a global outsourcing company that specializes in services such as customer service, creative design, and back-office support. With over 20 years of industry experience, KDCI is an expert at offering tailored back-office outsourcing solutions to companies of varying sizes, in multiple industries. They also have access to a large pool of skilled professionals and can build you a dedicated back-office team that matches your requirements and culture for seamless collaboration and business success.
Founded in 1996, Teleperformance is a global digital services company residing in the Philippines. Their services are used throughout the globe, making them a reliable and experienced outsourcing partner. Teleperformance provides several online services including back-office processing, and offers accounting, finance, HR, and other back-office services.
Established in 2013, Booth & Partners is a full-time offshore company founded in the Philippines. Offering a variety of outsourcing services, and flexible workspace solutions, Booth & Partners easily collaborates with your team. Booth & Partners has several back-office processing services and is known for their specialty in HR Management.
Unity communications is an outsourcing company based in the Philippines and is known for their variety of BPO services. Known for their supportive work culture and passionate outsource team, they can easily collaborate with your company. Unity Communications is a top BPO provider in the Philippines, offering specialized back-office services such as data entry, IT helpdesk, and accounting.
IQor Philippines, founded in 2004 is known for their outsourced BPO solutions. Providing services such as customer support, and back-office processing, iQor uses CX technology when it supports your company’s needs. IQor’s staff are known for their excellent performance in a variety of back-office services such as technology support and data entry.
Established in 2003, Pointwest is a digital IT services company in the Philippines. Pointwest specializes in services such as back-office operations, software development, and IT support. With a strong presence throughout the globe, having worked with several countries, Pointwest is experienced in helping your company build your ideal back-office team.
TOA Global specializes in back-office processing for accounting firms. Established in 2013, TOA global has many experienced professionals in back-office accounting and bookkeeping with over 10 years of experience. TOA Global has worked with many companies and provided high quality back-office accounting services worldwide, throughout the years.
Founded in 2015, Support Ninja is an outsourcing company known for running outsourcing operations in several areas in the world, including the Philippines. Support Ninja specializes in several outsourced back-office services such as finance, accounting, and data processing. They help their clients build a team that provides customized solutions for your back-office needs.
Established in 2010, KMC Solutions is based in the Philippines and provides offshore services throughout the world. Specializing in several back-office processing areas such as HR & Payroll, KMC solutions provides quality work in order to support you with your back-office needs. KMC Solutions provides your company with ongoing support throughout your offshore partnership, helping grow the success of your business.
Source Fit is an outsourcing company that provides you with custom offshore staffing solutions. Founded in 2009, Source Fit operates in several countries including the Philippines. With several outsourced back-office services, Source Fit offers support in IT, Finance, and accounting. By providing you with custom services, Source Fit can offer comprehensive support for your back-office needs.
With hundreds of outsourcing companies in the Philippines, we understand that it can be overwhelming to find the right company to support your operations.
Discover reliable outsourced back-office services with KDCI Outsourcing. We will build you the perfect back-office team that acts as an extension of your own.
At KDCI Outsourcing, we understand the importance of having strong back-office support. And we will manage your back-office needs by providing you with experienced professionals in several areas of back-office operations, including finance & accounting, data processing, insurance back-office services, and more!
Learn more about our outsourced back-office services. Contact Us today!
Healthcare BPO or healthcare business process outsourcing is the practice of hiring an external contractor, either an agency or individual, to perform some or all of a healthcare institution’s non-clinical or non-core operations.
The objective is to help hospitals, clinics, healthcare professionals, and other medical facilities optimize their efficiency and improve their flexibility and agility by having others manage less-relevant tasks while they manage everything that requires their clinical expertise.
Among the many business processes outsourced in 2024, healthcare is one of the most popular, growing at an impressive 9.7% CAGR. The current global healthcare BPO market is valued at $395.3 billion, and it’s set to grow to nearly double at $626.6 billion by 2029. And the reason for its recent popularity has to do with technological advancements, as well as recent events which highlighted the importance of innovation and adapting to technological changes.
With advancements in technology making waves in various industries, the Healthcare industry is also impacted. With pressure to innovate and transform their processes, there’s a growing number of non-clinical functions in healthcare, which are more efficiently outsourced than managed in-house.
Besides this, the Covid-19 pandemic presented obstacles that highlighted many inefficiencies in the healthcare system, including operational and technological gaps that proved problematic.
Collectively, these urge hospitals and healthcare providers to prioritize innovation in order to provide better patient care and improve treatment outcomes. It is this demand that primarily drives the growth of outsourcing in the healthcare industry, especially to healthcare BPO companies in the Philippines that are popular for their high-quality call center services and help desk services are incredibly popular.
Because healthcare outsourcing involves having third party service providers take over non-clinical operations, it makes sense to outsource tasks like customer support, data entry, and accounting and finance to more affordable countries with track record of providing excellent service quality in the BPO industry.
The Philippines is one of the top outsourcing destinations in the world and is even called the world’s call center capital. This makes working with healthcare BPO companies in the Philippines very attractive for the following reasons:
When outsourcing your healthcare operations, it’s important to work with a great company you can trust to provide the best service, so you can focus on clinical work, caring for your patients and ensuring the best treatment outcomes. We’ve listed the top healthcare BPO companies in the Philippines below, discussing their healthcare business process outsourcing services in detail.
KDCI Outsourcing is a leading outsourcing firm based in the Philippines, known for providing a wide range of services including customer support, creative design, and back-office solutions. In the healthcare sector, KDCI specializes in medical billing, coding, and revenue cycle management, offering solutions designed to improve accuracy, compliance, and operational efficiency. Their healthcare services stand out for their integration of technology and personalized approach, ensuring that clients receive tailored solutions that meet their specific needs. KDCI Outsourcing primarily serves healthcare providers, insurance companies, and organizations looking to optimize their healthcare operations through reliable and cost-effective outsourcing solutions.
Hinduja Global Solutions is a leading business process management company known for delivering exceptional customer experience and digital transformation solutions. They specialize in providing comprehensive healthcare outsourcing services, including medical billing, coding, and claims processing, all with a focus on enhancing patient outcomes and operational efficiency. Their services are designed to meet the needs of healthcare providers, payers, and pharmaceutical companies, making them a trusted partner in the healthcare industry.
Acquire BPO Philippines is a global outsourcing company that stands out for its commitment to delivering high-quality customer service and back-office solutions. They offer healthcare services such as patient support, medical transcription, and claims management, distinguished by their integration of technology and focus on compliance. Their primary target market includes healthcare providers and insurers seeking reliable, cost-effective outsourcing solutions.
Fusion BPO Services is a prominent player in the outsourcing industry, recognized for its diverse service offerings and global delivery capabilities. In healthcare, Fusion BPO provides patient engagement, revenue cycle management, and telemedicine support, leveraging their expertise to ensure accuracy and compliance. Their services are tailored for healthcare providers and insurance companies looking to enhance patient care and operational efficiency.
Helpware is a fast-growing outsourcing company known for its customer support and back-office solutions, with a unique approach to building customized teams. In the healthcare sector, they offer services like patient support, appointment scheduling, and medical billing, emphasizing personalized service and technology integration. Their target market includes healthcare providers and startups looking for scalable, client-focused outsourcing solutions.
Visaya Knowledge Process Outsourcing Corporation is a dynamic BPO company that specializes in delivering customer service and back-office support. Their healthcare services include medical transcription, coding, and billing, designed to enhance accuracy and patient satisfaction. Visaya KPO stands out for its commitment to compliance and quality, making it an ideal partner for healthcare providers and insurance companies seeking reliable outsourcing solutions.
KKC Outsourcing Corporation is a versatile BPO firm known for providing a wide range of outsourcing services with a focus on flexibility and client satisfaction. In healthcare, KKC offers medical billing, patient support, and claims processing, with a strong emphasis on efficiency and cost-effectiveness. Their services are geared towards healthcare providers and insurance companies looking for tailored, reliable outsourcing solutions.
Laquesta Inc is a business process outsourcing company that is recognized for its client-centric approach and expertise in various sectors. Their healthcare services include medical billing, coding, and revenue cycle management, all designed to improve operational efficiency and compliance. LaQuest Inc primarily serves healthcare providers and organizations looking to optimize their financial processes through outsourcing.
Access Healthcare is a leading healthcare outsourcing provider, renowned for its comprehensive revenue cycle management services. They specialize in medical billing, coding, and accounts receivable management, offering solutions that are tailored to enhance financial performance and patient outcomes. Access Healthcare’s primary clients are healthcare providers and organITizations seeking to improve their revenue cycle processes with a reliable outsourcing partner.
Flatworld Solutions is a global outsourcing company known for its wide range of services across multiple industries. In healthcare, they offer services like medical billing, coding, and claims processing, with a strong focus on efficiency and compliance. Flatworld Solutions targets healthcare providers and organizations looking for cost-effective and scalable outsourcing solutions to streamline their operations.
Finding reliable healthcare BPO companies in the Philippines that can address your needs and meet your demands is a challenge. We understand the struggle of finding an outsourcing partner who is not only there to provide a service but is invested in your business success.
At KDCI Outsourcing, we have over 10 years of experience supporting various healthcare companies in optimizing their operations through healthcare call center outsourcing, healthcare back-office outsourcing, and healthcare IT outsourcing. Our goal is to build you the best offshore healthcare team in the Philippines, to ensure business success.
Learn more about healthcare outsourcing in the Philippines. Contact us today!
Bookkeeping is the management and organization of financial transactions, keeping them in systematic record for a company or individual. The reason why someone would outsource bookkeeping is to help keep track of a company’s financial success, which is essential to the future growth of a business.
Having experienced bookkeepers on your team is important to the success of your organization. Experienced professionals can generate accurate financial reports and manage transactions seamlessly.
Although some businesses are able to staff their own bookkeepers in-house, many companies are looking for an alternative option. The answer several businesses have found is to outsource their bookkeeping team abroad, specifically to the Philippines.
Outsourcing or offshoring is a great option for your company because it has many benefits overall. Being able to operate offshore your bookkeeping team helps relieve any extra burdens that might be in-house, giving your company more flexibility. Outsourcing also provides you with a wide range of skilled professionals in accounting, who are ready to support your business with any bookkeeping needs.
Although there are many countries famous for their outsourcing services, we found that the Philippines is becoming a top outsourcing destination for many reasons.
One of the most attractive benefits of outsourcing bookkeeping to the Philippines is how cost-efficient it is for your business. Because of the lower labor cost in the Philippines, it is much more cost-effective for your business to outsource your bookkeeping team.
For example, the average bookkeeper in the United States makes about $45,500 USD, annually while the average bookkeeper in the Philippines makes about $6,000 USD.
With such a significant difference, despite extra costs that come with benefits, resources, and other factors, outsourcing to the Philippines is still up to 60% lower than hiring an onshore staff in the US. This benefit attracts many companies throughout the globe to outsource their bookkeeping needs to the Philippines.
Outsourcing companies provide a wide range of experienced professionals in the field of bookkeeping. With the Business Process Outsourcing (BPO) industry growing, about 1.3 million Filipinos are being employed, with many individuals going into the field of finance and accounting. Many professional outsourced bookkeepers in the Philippines are experienced in accurately recording your company's financial transactions. These individuals can manage them in an organized manner, reducing the risk of penalties and errors that may arise.
Many Filipino bookkeepers are also updated on the most recent tools and resources for bookkeeping such as Quickbooks and Microsoft dynamics 365 Finance & operations. Using the most efficient technology allows for the most accurate records and management of company finances.
Another advantage of outsourcing bookkeeping services is the ability to adjust your team easily. Depending on your needs, you can scale the size of your bookkeeping team. With this flexibility, you can quickly adjust to changing needs and effectively manage your company’s finances.
Managing an in-house bookkeeping team can be time-consuming, leaving less time for other important tasks that your company has. One of the many benefits of outsource bookkeeping allows you to focus on core business activities such as sales and marketing, that drive revenue growth.
Businesses that outsource their bookkeeping team also save time and costs when it comes to training new employees. By outsourcing bookkeeping services, it eliminates the need for extensive training and allows for a smoother transition. Many Filipino bookkeepers are experienced and well-versed in this field, giving you the most accurate records and transactions.
If you have never outsourced or offshored a team abroad, you may be unsure of how to start building your bookkeeping team. Below, we have broken down this challenging process into 5 steps to help you outsource your bookkeeping team!
Based on your company's needs, you can determine the specific bookkeeping services needed by your corporation. Knowing which specific services, such as payroll processing or general ledger management, can help you build a strong bookkeeping team.
A vital aspect when outsourcing bookkeeping is to find a reliable outsourcing partner such as KDCI Outsourcing, to help build your team. When finding an outsourcing partner, it is important to find a firm that you can trust, rely on, and seamlessly collaborate with.
Communication is key when it comes to an outsourcing partnership and making sure you communicate your needs is important for smooth collaboration.
Your outsourcing partner should be able to support your company and should be like an extension of your team. This support should not stop at just helping manage your operations; a good outsourcing partner should grow with your business, giving valuable feedback to help you improve your operations to achieve your business goals.
For the best outcome, ensure your outsourcing partner has experience using bookkeeping tools and resources. It is important to use reliable and credible accounting software, for accurate records and quality solutions.
Also implement clear communication channels, for team meetings, progress reports, or any concerns you may have during the partnership.
Outsourcing your bookkeeping eliminates the need to conduct training, allowing you to reallocate resources to better address your financial needs.
Create a thorough plan to transfer bookkeeping responsibilities to your partner. The plan should include a list of expectations, deadlines, and progress evaluations. Share any essential information about business processing as well as inform them about your company’s communication style and work systems.
The last step is to evaluate and review progress as often as necessary for growth and improvement. One way to measure growth is to set up key performance indicators (KPI) which are tracked regularly. Over some time, you will be able to evaluate performance, and depending on your current needs, you can optimize operations to improve your business.
Also continue to communicate any concerns or further adjustments to your partner; set up meetings whenever necessary.
We understand that it can be difficult to find a partner for outsourcing bookkeeping, that you can rely on and easily collaborate with, and goes beyond providing services, but is set on helping your company grow.
Here at KDCI Outsourcing, we are committed to helping you build an offshore bookkeeping team that is dedicated to addressing your accounting and finance needs. With a team of experienced and highly skilled individuals who specialize in finance management, credit control, general ledger, and more we'll help you achieve your business goals.
Learn more about outsourced bookkeeping, finance, and accounting. Contact Us today!
RPO or Recruitment Process Outsourcing is the practice of hiring a third-party service provider to manage all or part of your recruitment or hiring operations. It is a form of BPO or business process outsourcing that falls under HR Outsourcing, and focuses on recruitment with the goal of improving hiring outcomes.
When one talks about RPO, the process encompasses a broad range of tasks or services, including sourcing, screening, interviewing, assessing, and hiring of applicants. The goal is to identify key candidates from a wide pool of applicants that meet the minimum requirements set by a client or employer, and then, move from one step of the hiring process to the next as quickly as possible to fill positions quickly and efficiently.
With the average cost of a bad hire at $15,000 to $17,000 on average, businesses are pressured to make the best hiring decisions while accelerating their time-to-hire. However, recruitment is a process that requires many resources, expertise, and industry knowledge, which many organizations have limited access to. This helped fuel the increased demand for RPO or recruitment services, with an impressive 16.1% compound annual growth rate or CAGR, much higher than the overall CAGR of the global BPO industry at 9.6%.
RPO Companies act as recruiters for companies, bringing their recruitment process outsourcing industry expertise, providing efficiency and flexibility, and most importantly, improving hiring outcomes. While the recruitment process can be as detailed as can be, below are the main tasks/roles that an RPO company performs for its clients or partner companies.
The primary reason why people love outsourcing recruitment to the Philippines is for cost savings. The country has significantly lower labor costs than developed countries like the United States, United Kingdom, and Australia. By leveraging this, companies can reduce operational costs by up to 70%, allowing them to maximize their return on investment.
Speaking of developed countries, the US, UK, and AU are English-speaking countries. This means that they prefer to outsource to other countries who speak their language for easier communication and better collaboration. As the 3rd largest English speaking nation in the world, with 2nd best English comprehension in all of Asia, the Philippines is easily a top choice when choosing RPO companies to work with.
And did we mention that the Philippines has a 97% literacy rate? That’s much higher than the global literacy rate of 87%, meaning that there’s a large pool of skilled workers in the country, with different tablets and expertise. By outsourcing to the Philippines, global companies get the opportunity to access specialized talent like recruitment, enhancing their operations and improving hiring outcomes.
Another reason why companies love Philippine RPO companies is because the Philippines has a long history of providing best-in-class outsourcing services. With a long history of outsourcing in the Philippines, companies have more confidence in outsourcing.
When weighing the pros and cons of outsourcing HR to the Philippines, many global companies come to the conclusion that having expert recruitment firms handle their hiring operations is the best choice. But with over 800 BPO companies in the Philippines, one can easily get lost when finding the right partner to handle their recruitment needs. For those wondering about how to outsource recruitment or HR services to the Philippines, we’re here to help you. We’ve compiled a list of the top ten RPO companies in the Philippines so you can choose the company that meets your needs!
KDCI Outsourcing, established in 2011, is a versatile BPO company based in the Philippines, offering an array of outsourcing solutions, including creative design, marketing, and back-office support. Their RPO services streamline the entire recruitment process, handling everything from job marketing and applicant tracking to interview coordination and onboarding support. They primarily serves SMEs and large enterprises across diverse sectors like e-commerce, finance, healthcare, and technology, seeking efficient and cost-effective recruitment solutions.
Founded in 2008, PSG Global Solutions has made a name for itself as a prominent RPO provider in the Philippines, specializing in high-quality recruitment services for businesses worldwide. Their end-to-end RPO services include talent sourcing, candidate screening, interview scheduling, and compliance management, all enhanced by advanced technologies and data-driven strategies. They target multinational companies and staffing agencies across various sectors such as IT, healthcare, finance, and engineering, providing scalable and efficient recruitment solutions.
Asia Select, a trusted HR solutions provider since 1997, is renowned for its expertise in executive search and talent management in the Philippines. Offering comprehensive RPO services, Asia Select manages the entire recruitment lifecycle, from talent acquisition and candidate engagement to onboarding, leveraging extensive industry knowledge and networks to find the best candidates. Their services cater to organizations of all sizes, particularly in the banking, finance, manufacturing, and retail sectors, seeking specialized and executive-level talent.
Established in 2000, Q2 HR Solutions is a leading HR and recruitment solutions provider known for innovative HR practices and a client-centric approach. Their tailored RPO services include workforce planning, talent sourcing, recruitment administration, and employee onboarding, all designed to improve hiring efficiency and reduce recruitment costs. They serve local and international companies in industries like healthcare, IT, BPO, and retail, looking for effective recruitment strategies and workforce solutions.
Sysgen RPO, founded in 1991, specializes in IT and engineering talent acquisition in the Philippines. Their comprehensive RPO services cover job posting, candidate sourcing, resume screening, interview coordination, and background checks, focusing on delivering top-tier technical talent to their clients. Their primary target market includes IT and engineering firms, both locally and internationally, seeking specialized technical talent and efficient recruitment processes.
24-Hour HR Process Outsourcing is known for quick and efficient HR services in the Philippines. Their RPO offerings include 24/7 recruitment support, candidate sourcing, interview scheduling, and onboarding assistance, emphasizing speed and efficiency to meet urgent hiring needs. Their services cater to businesses of all sizes across various industries, particularly those with high-volume recruitment needs and tight hiring timelines.
RPO Plus stands out as a Philippine-based firm known for its client-focused approach and customized recruitment solutions. Offering a wide range of RPO services, including talent sourcing, candidate engagement, recruitment marketing, and onboarding support, they tailor their solutions to meet specific client needs. They serve small to large enterprises across different sectors, including IT, healthcare, finance, and manufacturing, looking for personalized and efficient recruitment solutions.
RPO Philippines is dedicated to offering high-quality recruitment services in the country. Their end-to-end RPO services include candidate sourcing, screening, interview coordination, and onboarding, focusing on delivering customized recruitment solutions that meet the unique needs of their clients. They target businesses of all sizes in various sectors, including BPO, IT, healthcare, and finance, looking for effective and tailored recruitment strategies.
ANS RPO Solutions, a Philippine-based company, is recognized for its expertise in recruitment and talent acquisition. Providing comprehensive RPO services such as talent sourcing, candidate screening, interview management, and onboarding, they use advanced recruitment technologies and methodologies to enhance the hiring process. They cater to local and international companies across different industries like IT, healthcare, finance, and manufacturing, seeking efficient and effective recruitment solutions.
InCorp Global Talent Solutions, originally known as KC Global Talent Solutions, is a leading RPO provider in the Philippines. They offer a comprehensive range of recruitment and HR consulting services, including executive search, payroll processing, and staff leasing. Their end-to-end RPO services encompass job marketing, talent sourcing, candidate screening, interview scheduling, and onboarding support, ensuring a streamlined recruitment process. They cater to various industries such as IT, finance, healthcare, and engineering, providing tailored and efficient recruitment solutions for both local and international clients.
With numerous recruitment process outsourcing benefits, no wonder RPO is one of the fastest-growing segments in the global BPO market. With the growing cost of bad hires, companies are pressed to find great people with good fit for their roles to maximize engagement and productivity while minimizing turnover. And working with reliable RPO companies is the most efficient and cost-effective solution.
At KDCI Outsourcing, we understand the role of recruitment in the overall operations of organizations. That’s why we built our foundations on strong recruitment, using hiring best practices to source, hire, and train the best people to support global brands like you. Interested in outsourcing your recruitment process? We’ll build you an offshore team of recruitment specialists with the experience and skills you need.
Learn more about the benefits of RPO and HR outsourcing services. Contact us today!
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
