Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Let’s pause and think about your customers.
Where are they reaching you? Is it through phone calls, live chats, or emails? Where and how are you managing these customer inquiries? At a time where 70% of customers choose businesses that offer customer service and support across multiple channels, having the right systems in place for managing your business’ customer service operations.
In 2026, businesses across the United States, Europe, and Australia face a familiar yet evolving challenge: how to deliver faster, smarter, and more human customer experiences while driving consistent sales growth.
Consumers now expect real-time support, personalized engagement, and seamless service across every channel, whether that’s a phone call, chat window, or social platform. The key to meeting these expectations lies in the smart integration of technology AND human talent. The right tools streamline operations and surface insights, while skilled sales representatives and customer service experts (in-house or outsourced) bring empathy, judgment, and relationship-building to every interaction — thus improving overall customer experience.
From AI-powered CRMs to omnichannel customer support platforms, the landscape is rich with solutions that can transform how businesses connect with their customers. Here are 10 of the best tools and solutions that businesses in the USA can adopt in 2026, and how partnering with a global outsourcing provider can help you get the most out of them.
Let’s get started.
The year 2026 marks a defining moment in digital business transformation. Automation has shifted from being an advantage to being a baseline expectation. Companies that once relied on manual workflows are now leveraging AI, cloud-based systems, and real-time analytics to power their sales and customer service strategies.
The result is a landscape where data and technology shape nearly every customer interaction, from predictive recommendations to instant chat responses and hyper-personalized outreach. Tools no longer just support teams; they amplify them, helping businesses anticipate customer needs and respond with precision and speed.
At the same time, the human element remains irreplaceable. While technology manages scale and consistency, people bring empathy, creativity, and problem-solving — the ingredients that turn transactions into relationships. The most successful US businesses in 2026 are those that find the right balance between the two: using advanced tools to enhance efficiency while empowering their teams to deliver thoughtful, human-centered service.
In this environment, the best tools and solutions are about connection, insight, and agility. They enable teams to communicate seamlessly, access unified customer data, and make informed decisions in real time. Whether through AI-driven CRMs, omnichannel support platforms, or analytics dashboards, these technologies are setting the new standard for how businesses sell, serve, and grow.
Customer sales and service tools are software platforms, apps, and systems designed to help businesses attract, convert, and retain customers more effectively. They combine automation, data analytics, and communication technology to make every customer touchpoint more efficient and personalized.
These tools come in many forms, from CRMs that track customer interactions, to AI chatbots that handle inquiries, to analytics platforms that reveal what drives customer loyalty and purchasing decisions.
When used strategically, they:
In short, customer sales and service tools give United States (from San Diego to Tennessee to New York) businesses the power to work smarter, not harder. When paired with an experienced outsourcing partner — especially one skilled in CRM management, customer engagement, and tech support — these tools can deliver measurable gains in efficiency, responsiveness, and customer satisfaction.
Let’s go through the top 10 tools and solutions that your business can utilize to improve sales and customer service this 2026.
Customer Relationship Management platforms have evolved beyond contact databases. In 2026, CRMs like HubSpot, Salesforce, and Zoho CRM are powered by artificial intelligence to predict buying behavior, score leads automatically, and personalize customer journeys.
These platforms capture valuable customer data to enable businesses to understand what customers need before they even reach out — shortening sales cycles and improving conversion rates. When managed by trained specialists (customer service rep, sales representative, or customer service manager), including outsourced CRM support teams, these systems can deliver continuous insights that help your salesforce focus on what they do best: closing deals and nurturing relationships.
Modern customers expect consistency. Whether they send a DM on Instagram or email your support inbox, they want one smooth conversation. That’s where omnichannel customer service tools like Zendesk, Freshdesk, and Intercom shine.
They unify communication channels (chat, voice, social, and email) into a single dashboard, giving agents a 360-degree view of every customer. Paired with a skilled offshore support team, these tools allow businesses to provide real-time responses across time zones, ensuring that no message goes unanswered and every customer inquiry is addressed across the entire customer journey — which, in turn, empowers businesses to achieve sales targets and sales goals.
AI-driven chatbots and virtual assistants have become an essential part of customer engagement. Tools like Drift, Ada, and ChatGPT-powered assistants handle initial customer inquiries, recommend products, qualify leads, and even schedule follow-ups, all in real time for a better overall customer experience.
For businesses, this means faster response times and reduced workload for human agents. But the real advantage comes from having a skilled team of customer service professionals to train and manage these bots — ensuring the tone, flow, and data capture align perfectly with your brand voice. Many companies across Los Angeles, New York, and all over the United States now partner with outsourcing providers who specialize in AI support operations, managing both the technology and the human oversight needed to make it work flawlessly.
Sales is no longer just about effort, but the efficiency of combining sales skills with advanced tech. Platforms like Outreach, Apollo.io, and Salesloft automate repetitive tasks such as email sequencing, prospect tracking, and follow-ups so that sales teams can focus on nurturing the customer relationship without the administrative burden.
They give sales teams actionable insights into customer behavior and engagement, helping them prioritize leads that are most likely to convert. When USA businesses integrate these tools with a skilled offshore sales support team — trained to handle data entry, pipeline updates, and reporting — the result is a more productive, focused sales team that spends time selling, not managing spreadsheets.
Understanding how customers feel is the foundation of long-term loyalty. Platforms like Qualtrics, Medallia, and SurveyMonkey CX gather and analyze feedback at every touchpoint, helping brands improve product, service, and subsequently, customer loyalty.
However, insights only matter when acted upon. This is where outsourcing plays a key role: experienced talent in customer service roles and sales roles can monitor feedback loops, identify recurring issues, and recommend changes, ensuring your company responds quickly and strategically to what existing customers (and every potential customer) are actually saying.
In 2026, data is the ultimate competitive advantage. Tools like Power BI, Tableau, and Google Looker transform massive data sets into visual, actionable dashboards that guide smarter decisions across sales, marketing, and customer service.
Yet many businesses underutilize these platforms because data interpretation takes time and expertise. Outsourcing data analysis to trained BI professionals can help businesses across Australia, Europe, and the USA extract real value from their dashboards: spotting patterns, optimizing campaigns, and uncovering effective sales opportunities faster.
Collaboration tools like Slack, Microsoft Teams, Trello, and Notion continue to power hybrid and global workforces. They streamline communication, task management, and document sharing while improving employee experience. A collaborative team of customer service reps and sales reps nurtures happy customers, and we all know what a happy customer can do for a business’ sales results.
When USA companies partner with an offshore customer service team, these tools ensure distance is never a barrier. Projects move forward seamlessly, updates are transparent, and team culture stays strong no matter the time zone. With the right systems in place, offshore teams become an extension of your in-house staff, not a separate operation.
Traditional call centers are giving way to flexible, cloud-based systems like Amazon Connect, Five9, and Aircall. These platforms let companies manage voice, chat, and ticket-based support from anywhere in the world which is ideal for distributed or outsourced teams.
For businesses, this means the ability to scale quickly, route calls intelligently, and provide 24/7 service coverage without expensive infrastructure. Philippine-based outsourcing partners often specialize in these systems, combining technical setup with trained agents (customer service representatives and sales professionals) who deliver service that feels local, no matter where they’re based.
Customers talk — and not just to you. Tools like Sprout Social, Hootsuite, and Brandwatch help companies monitor what people are saying online about their brand, competitors, and industry.
By tracking conversations across platforms, businesses can proactively address issues, engage with customers, and manage their reputation in real time in order to support customers, encourage repeat business, and boost revenue. Many global businesses now outsource social listening operations to dedicated offshore teams, who provide round-the-clock monitoring and reporting to ensure no customer retention opportunity or risk goes unnoticed.
Beyond tools and tech, the ultimate solution is people. Outsourced sales and customer service solutions allow businesses to scale fast, access specialized talent, and maintain consistent service without the cost and complexity of hiring locally.
In 2026, outsourcing isn’t just about saving money. It’s about adding strategic capacity: skilled teams trained in CRMs, AI tools, customer engagement platforms, and analytics who work as an extension of your brand. Philippine-based outsourcing providers, in particular, stand out for their English fluency, tech adaptability, and deep experience in USA customer service standards, making them trusted partners for excellent customer service and business growth.
As powerful as today’s sales and customer service tools are, they work best when managed by teams who understand how to use them effectively. CRMs, AI chatbots, analytics dashboards all require setup, integration, and ongoing optimization to deliver real value.
That’s why many US businesses are turning to strategic outsourcing partnerships to maximize the potential of these platforms. With the right partner, companies can scale quickly, implement technology more efficiently, and maintain round-the-clock service coverage without straining internal resources.
In this model, technology and people work in perfect sync. Your tools handle data, automation, and scalability, while your extended team ensures quality, accuracy, and the kind of personalized customer experience that keeps clients coming back.
At KDCI Outsourcing, we help USA businesses bring their customer sales and service tools to life. Our teams are trained in today’s leading platforms — from CRM and AI-powered systems to analytics and omnichannel communication tools — so you can focus on strategy while we handle execution.
Whether you’re aiming to strengthen your customer support operations, enhance your sales process, or simply get more out of your existing tech stack, we’ll help you scale smarter, faster, and more efficiently. Partner with KDCI Outsourcing to turn your tools into results for overall business and customer success.
Talk to us today to learn how our dedicated teams can help your business deliver next-level sales and service experiences in 2026 and beyond.
.jpg)
In 2026, the Philippines remains a global powerhouse in customer service outsourcing, an evolution driven by world‐class talent, robust infrastructure, and deep experience catering to U.S. and global brands. The country’s IT-BPM (Information Technology and Business Process Management) sector is projected to generate USD 42 billion in revenues and employ nearly 2 million Filipinos by 2026.
For companies seeking to deliver exceptional customer experiences, scale operations globally, and optimize cost efficiency, partnering with the right outsourcing vendor in the Philippines isn’t just a tactical move, it’s a growth strategy. In this article, we’ll highlight the top 10 customer service outsourcing companies in the Philippines for 2026, explore what sets them apart, and offer guidance to help you select the best partner to power your customer support operations.
The Philippines has earned its reputation as the world’s top destination for customer service outsourcing, with its business process outsourcing (BPO) industry consistently ranking among the largest globally. The country is recognized for its exceptional focus on customer experience (CX) delivery, balancing professionalism with genuine empathy, a hallmark of Filipino service culture.
Government initiatives such as the Digital Cities 2025 program and ongoing support from the Information Technology and Business Process Association of the Philippines (IBPAP) have strengthened the nation’s outsourcing ecosystem, encouraging infrastructure growth, talent development, and foreign investment. Combined with high English proficiency, ranking 22nd globally in the EF English Proficiency Index 2024 and a Westernized cultural alignment, Filipino professionals communicate effectively and seamlessly with clients in the U.S., U.K., and Australia. This makes the Philippines an unmatched hub for global customer experience excellence.
At the core of the Philippines’ outsourcing success is its skilled and service-oriented workforce. Filipino professionals are widely known for their empathy, patience, and adaptability, qualities that are crucial in delivering high-quality customer support. The country’s education system produces thousands of business, communication, and IT graduates annually, many of whom are trained in soft skills, foreign language proficiency, and digital literacy, essential traits for the modern customer experience landscape.
The Philippine BPO sector also invests heavily in training and continuous learning programs. Organizations such as the Technical Education and Skills Development Authority (TESDA) and IBPAP collaborate with companies to upskill workers in data analytics, customer engagement, and AI-supported customer service tools. This focus on ongoing development ensures that the country’s workforce remains competitive and future-ready for global outsourcing needs.
Beyond people and culture, the Philippines continues to excel through its strong digital infrastructure and technological innovation. Modern contact centers in key cities like Metro Manila, Cebu, and Davao are equipped with AI-powered chatbots, CRM integrations, cloud-based platforms, and advanced analytics that enhance service delivery and operational efficiency. The rise of remote and hybrid work models has also expanded outsourcing capacity, allowing businesses to build distributed teams across multiple regions.
Cost efficiency remains a defining advantage. Companies from the U.S., U.K., and Australia can save up to 60–70% in operational costs by outsourcing to the Philippines without compromising quality or productivity. This combination of world-class service, cutting edge technology, and significant savings has solidified the Philippines’ status as the preferred global hub for customer service outsourcing, one that delivers not just affordability, but enduring value and partnership-driven success.
When evaluating the top customer service outsourcing companies in the Philippines, it’s essential to look beyond pricing alone. The most successful partnerships are built on quality, reliability, scalability, and innovation, factors that directly influence customer satisfaction and long-term business growth. Below are the key criteria that global brands consider when choosing their outsourcing partners.
A company’s reputation is best reflected in its track record. Leading outsourcing providers demonstrate consistent service excellence through high client retention rates, strong SLAs (Service Level Agreements), and measurable performance metrics. Reviewing a vendor’s client portfolio provides valuable insight into their experience with global brands, service quality, and ability to handle complex operations. Many top-tier firms in the Philippines manage customer service operations for Fortune 500 companies, supporting both front-end CX and back-office processes.
To assess quality, look for certifications such as ISO 9001, PCI-DSS, or COPC, which signify adherence to international standards for quality management and data security. Companies that regularly publish case studies, client testimonials, or industry awards often showcase a proven commitment to delivering exceptional customer experiences.
Modern customer service extends far beyond traditional phone support. The best outsourcing providers in the Philippines offer multichannel or omnichannel solutions, enabling businesses to engage with customers seamlessly across voice, live chat, email, social media, and in-app messaging.
Many leading firms also provide technical support, helpdesk management, and AI-driven self-service integrations, allowing clients to create a cohesive, branded experience across platforms. The ability to blend human expertise with automation using chatbots, CRM systems, and analytics tools, is now a key differentiator in evaluating outsourcing partners.
Each industry demands a distinct approach to customer support. The best Philippine outsourcing companies demonstrate deep vertical expertise, employing teams trained in e-commerce order management, fintech compliance, healthcare data protection (HIPAA), or SaaS onboarding and retention.
For example, e-commerce brands require agents skilled in logistics coordination and returns management, while fintech firms need CX teams familiar with KYC verification and digital payments. Partnering with an outsourcing provider that understands your industry’s compliance standards and customer expectations ensures faster ramp-up times and fewer operational risks.
Finally, success in outsourcing is measured by outcomes, not just outputs. Top providers maintain high customer satisfaction (CSAT) and Net Promoter Scores (NPS) by focusing on first call resolution, empathy-driven interactions, and proactive support strategies.
Scalability is another crucial factor. The best partners offer flexible engagement models that allow clients to scale teams quickly during seasonal peaks or new product launches. Moreover, innovation remains at the heart of modern CX delivery. Look for companies that invest in AI, analytics, and customer experience automation, helping clients continuously improve efficiency and personalization.
By applying these criteria, businesses can identify outsourcing providers that not only meet service expectations but also contribute strategically to customer loyalty, brand growth, and operational excellence.
Accenture remains a powerhouse in the Philippine outsourcing industry, delivering end-to-end customer service, digital transformation, and automation solutions for global enterprises. Its CX offerings include omnichannel support, data-driven insights, and intelligent process automation designed to elevate customer satisfaction and reduce operational costs.
The company serves industries such as banking, healthcare, retail, telecommunications, and technology, leveraging its extensive experience and analytics capabilities. In 2026, Accenture stands out for integrating Generative AI into its CX operations, enabling real-time issue resolution and predictive customer engagement, making it one of the most future-ready outsourcing partners in the region.
As one of the largest global BPO providers, Teleperformance Philippines continues to dominate with its advanced omnichannel and AI-powered customer experience management. The company supports clients across e-commerce, fintech, travel, and healthcare, offering seamless engagement across voice, chat, email, and social channels.
Teleperformance’s “High-Tech, High-Touch” model combines AI analytics with human empathy, helping brands deliver faster, smarter, and more personalized service. Its commitment to sustainability and employee welfare also earned it recognition as a Great Place to Work® Certified Company for multiple consecutive years.
Concentrix is known for its customer engagement expertise and focus on digital transformation. With over 80,000 employees across the Philippines, the company supports global clients in financial services, healthcare, retail, and automotive industries.
Concentrix’s competitive edge in 2026 lies in its data-centric CX approach, leveraging AI and analytics to enhance personalization, predict customer needs, and improve retention. Its strong regional presence across Metro Manila, Cebu, and Davao allows for large-scale, high-quality delivery across multiple time zones.
Operating under the Foundever brand, Sitel Group combines human insight with cutting-edge technology to deliver Human + Digital CX. Its services include voice support, chat, and technical helpdesk functions supported by AI-powered tools and automation.
Foundever is recognized for its strong employee engagement and retention programs, which translate to consistent customer satisfaction. In 2026, the company continues to expand its footprint in Visayas and Mindanao, offering reliable, multilingual support for global clients.
Alorica has built its reputation on a culture-first philosophy, blending Filipino warmth with advanced CX technologies. It serves clients in e-commerce, logistics, fintech, and telecommunications, providing voice, chat, and back-office support services.
In 2026, Alorica stands out for its integration of AI-driven analytics and sentiment tracking, allowing agents to deliver more personalized, emotionally intelligent customer interactions. The company’s focus on community impact and sustainable business operations further strengthens its leadership position in the BPO industry.
Known for its premium service quality, TaskUs caters primarily to startups, digital-first brands, and fast-scaling tech companies. It offers creative, tech-enabled CX services that blend innovation with agility.
TaskUs differentiates itself through its employee-first culture and progressive work environment, ensuring motivated teams that deliver exceptional service. The company’s “People + Technology” approach, coupled with deep expertise in content moderation and digital operations, makes it a preferred choice for Silicon Valley-based clients and next-gen tech disruptors.
VXI Global Solutions has emerged as one of the fastest-growing BPO companies in the Philippines, known for its high-end CX technology and scalable service delivery. With a strong presence in the telecommunications, retail, and financial services sectors, VXI focuses on process optimization and predictive analytics.
In 2026, the company continues to innovate with AI-enhanced call routing, sentiment analysis, and workforce optimization tools, enabling faster resolutions and better customer engagement outcomes.
24/7.ai is a pioneer in integrating artificial intelligence and machine learning into customer experience operations. It offers AI-powered chatbots, predictive analytics, and omnichannel solutions that empower clients to automate workflows while maintaining a human touch.
With a strong foothold in the tech and telecommunications industries, 24/7.ai’s success in 2026 lies in its “AI + Human Synergy” model, which delivers intelligent automation and proactive support that enhances customer satisfaction and retention.
KDCI Outsourcing stands out as a boutique outsourcing partner that provides customized offshore teams for U.S. and global companies. Based in the Philippines, KDCI offers tailored outsourcing solutions in creative services, e-commerce support, customer service, IT, and back-office operations.
What makes KDCI unique is its personalized, client-aligned approach, building dedicated teams that integrate seamlessly into a client’s brand culture. The company helps businesses outsource customer service and sales, outsource software development and IT services, and even outsource graphic design or finance and accounting services with precision and flexibility. In 2026, KDCI continues to be recognized for delivering scalable, high-performance teams that drive customer satisfaction and business growth.
Both MicroSourcing and Booth & Partners excel at helping SMEs and mid-sized global businesses build offshore teams in the Philippines. They offer flexible outsourcing models for customer support, sales, and creative functions, combining transparency with cost efficiency.
MicroSourcing focuses on dedicated staffing and process integration, while Booth & Partners emphasizes employee engagement, cultural alignment, and sustainable growth. In 2026, both firms continue to gain popularity among startups and digital businesses seeking dependable, right-sized outsourcing solutions.
Customer service outsourcing is now being transformed by AI-powered support and automation, including chatbots, conversational voice AI, and predictive analytics. These technologies are enabling faster responses, more accurate routing, and higher first-contact resolution rates. According to a 2025 Gartner Customer Service survey, 40 % of customer service interactions will be handled entirely by AI bots by 2026, up from 25 % in 2023. When Philippine-based BPOs embed AI tools into their workflows, such as sentiment analysis, real-time coaching alerts, and automated tier-0 support, it increases agent productivity and enhances the customer experience at scale.
In 2026, outsourced customer service is no longer just about answering calls, it’s about building relationships. Top outsourcing providers are delivering omnichannel experiences across voice, chat, email, social, and in-app messaging, and they’re doing so with personalization at scale. A 2024 Deloitte report found that companies with strong omnichannel customer engagement strategies see up to 15 % higher customer retention rates and 10 % higher customer satisfaction compared to single channel peers. Outsourcing partners in the Philippines are increasingly trained on brand specific voice and tone, multilingual support, and using real time dashboards to deliver tailored experiences that mirror in-house operations.
The COVID-19 pandemic accelerated remote work in the BPO industry and in 2026, remote and hybrid CX team models are now standard across high performing outsourcing providers. According to a 2025 McKinsey report, 80 % of global service operations leaders now incorporate remote teams, enabling access to wider talent pools, reduced attrition, and improved continuity across geographies. In the Philippines, many outsourcing companies have built hybrid operating centers where agents split time between work-from-home and office environments, giving clients the best of flexibility, security, and scalability. For businesses seeking global 24/7 coverage, remote CX models have become a key differentiator.
Choosing the right outsourcing partner is one of the most important decisions you’ll make, because the quality of your customer experience will depend on the strength, alignment, and reliability of the team you build. Beyond cost savings, the best partner should enhance your operations, elevate service quality, and support your long term growth. Here are the key factors to consider when evaluating potential outsourcing providers.
Before choosing a vendor, clearly define what you want to achieve. Are you looking to reduce response times? Scale rapidly for seasonal peaks? Improve customer satisfaction scores? Or expand into new time zones? Understanding your business goals helps you determine the type of team, service model, and technology you need.
An ideal outsourcing partner should offer flexible, scalable staffing options, allowing you to grow from a starter team of 2–5 agents to a fully staffed CX department without heavy upfront investment. Partners with proven experience in scaling teams can support your growth phases smoothly, ensuring that staffing keeps pace with demand.
Industry expertise matters. A provider that understands your sector, whether it's e-commerce, fintech, healthcare, SaaS, retail, or professional services can ramp up faster and deliver more accurate, efficient support. They’ll already be familiar with common workflows, customer expectations, compliance requirements, and performance indicators relevant to your industry.
Equally important is communication culture. The right partner should align with your brand voice, values, and customer service philosophy. They should also maintain clear, consistent internal communication with your team, using shared tools, regular check-ins, and collaborative planning sessions to ensure operational harmony.
Outsourcing customer service involves handling sensitive customer information, so your partner must demonstrate strong data security and compliance frameworks. Look for certifications and alignment with global standards such as GDPR, HIPAA, SOC 2, and PCI-DSS. Ask about their internal security protocols, encryption methods, access controls, and disaster recovery systems.
Performance tracking is equally essential. A strong outsourcing partner should provide transparent KPIs and SLAs, including metrics like CSAT, FCR (First Contact Resolution), AHT (Average Handle Time), and QA scores. Real-time dashboards, weekly or monthly performance reviews, and structured feedback loops ensure your outsourced team stays aligned with your operational goals and customer experience standards.
Outsourcing customer service to the Philippines remains one of the most strategic moves companies can make in 2026, especially as global competition, rising labor costs, and higher customer expectations reshape the way businesses operate. With its world-class talent, advanced CX capabilities, and strong cultural alignment with Western markets, the Philippines has become the top choice for building reliable and scalable customer service teams. Partnering with the right provider allows businesses to reduce operational costs, improve service quality, and expand support coverage without sacrificing brand standards. This is where KDCI Outsourcing stands out by offering tailored, high-performing teams that function seamlessly as an extension of your organization.
If you're ready to elevate customer satisfaction, streamline operations, and scale efficiently, now is the perfect time to contact KDCI Outsourcing. Our customized solutions, experienced workforce, and end-to-end support make us the ideal partner for businesses looking to build world-class customer service teams in the Philippines. Let’s take your customer experience to the next level together.
When businesses look for ways to increase productivity and reduce costs, outsourcing help desk services may appear to be a viable option. However, is it truly worth it in the long run?
According to Hubspot, 86% of service teams note that having a help desk system increases their productivity. It is critical to look at the entire picture when assessing the cost to outsource help desk services. The expense of hiring a team or firm to provide help desk services must be considered, as well as the costs of training and support, software and hardware, and ongoing maintenance. In this blog post, we shed light on the cost of outsourcing help desk services, its benefits, and how to find the right service provider for your business.
So, first off, what is a help desk? A help desk is a service that provides technical support to people who use technology, like computers or smartphones.
If you have a problem with your computer, for example, you might call a help desk to get assistance. That said, help desk services can be used to either support your team with their IT concerns or support the customers using your business’ software or systems (usually, for eCommerce) if they have system issues or concerns. Now, sometimes companies outsource their help desk services. This means that instead of having their own employees provide technical support, they hire another company, or a help desk outsourcing provider, to do it for them. This can be a good idea because it can save the company money and resources.
But how much does it cost to outsource help desk services? Well, it depends on a lot of factors. In the United States, the average cost to outsource help desk services is between $80.00 and $150.00 per month per user. That means if a company has 100 employees who need help desk support, it could cost them anywhere from $8,000 to $15,000 per month.
However, there’s another option. Companies can outsource their help desk services to a developing country like the Philippines where helpdesk services usually fall within the range of $20.00 to $50.00 per month per user. If the company with its 100 employees were to outsource help desk services rather than hire it in the US, the monthly total will be $2,000 to $5,000 per month. That’s 60-70% in cost savings!
The rate difference is primarily due to the lower cost of living in the Philippines, resulting in lower labor costs. Simply put, outsourcing your help desk support needs to the Philippines can be much cheaper than outsourcing to the United States.
If you’re considering this option, it’s also important to note that pricing models for outsourced help desk services are not one-size-fits-all. Outsourcing providers in the Philippines typically structure fees based on usage, workforce needs, and bundled services.
As you think about outsourcing your help desk services, let’s go through the available options and see which one best fits your business’ unique help desk and IT support needs.
In a per-ticket pricing model, the outsourced help desk services costs depend on the issues or “tickets” that your team or customers need help with. This might cover everything from simple password resets to troubleshooting complex software errors. The main advantage of this model: you only pay for the support that you actually utilize. If your company has low or unpredictable help desk support needs (e.g. startups and seasonal businesses), then this model is a great option for you. The potential disadvantage, on the other hand, is that costs can quickly escalate if the ticket volume suddenly spikes. So, if you have a high or unpredictable support demand, it might be worth considering the other pricing models.
With per-user pricing, your outsourcing provider charges a fixed monthly fee for each employee you have who is using the service (regardless of how many tickets each of them files during the month covered). This approach simplifies the budgeting aspect of help desk outsourcing as you’ll know how much the service will cost upfront. This option is best for companies with stable headcounts and predictable IT support needs, such as medium-sized organizations whose members need guaranteed tech support coverage. The con: if there are several users who rarely need support, then this option may not be the best one for you — especially if cost savings is a top priority.
Under the per-hour pricing model, you are charged based on the actual time support service agents spend addressing the requests sent to them. Similar to the per-ticket model, this approach allows you to pay only for the services you actually use. This option is also ideal for businesses with unpredictable support needs, such as project-based organizations. The only disadvantages are: (1) it is more difficult to forecast monthly costs in this model and (2) you might need to ensure closer monitoring of support agent productivity to ensure efficiency.
You can also ask your help desk provider about tiered and bundled support packages. In this pricing model, you have the option to choose from basic packages to premium bundles. Depending on your outsourcing provider, a basic tier might include help desk support during business hours for common issues; while premium tiers can provide 24/7, multi-channel support and advanced troubleshooting. If you’re looking for a comprehensive managed IT service or help desk outsourcing solution minus the hassle, a tier package might be best for your team.
The closest thing to having an in-house help desk service is the dedicated agent pricing model, where you may opt to pay one (or more) full-time outsourced IT expert to work exclusively on your business’ IT help desk concerns. This way, you have an outsourced employee who effectively acts as an extension of your team. If you need personalized, dedicated IT support from someone who has an in-depth understanding of your systems and your team, the outsourced helpdesk agent model may be best for you. It may cost a little more than the other models, but you’ll get the ROI through an improved service quality.
Since we’ve already mentioned that there is no one-size-fits-all solution, several outsourcing providers also offer engagement models that blend all the ones mentioned above. For example, you may opt to pay a base per-user fee, with additional per-ticket charge for after-hours help desk support needs. Tiered plans can also be customized according to the specific workloads that you have in the business. While hybrid models may take more time to plan and negotiate, it’s these solutions that are flexible, scalable, and fully tailored to your business’ unique needs.
Now — which outsourced help desk pricing model do you think best matches your needs? If you’re still not sure, don’t worry! After all, the pricing models are not the only considerations in the cost of outsourcing help desk services.
There are many factors that can affect the cost of outsourcing help desk services. Here are some of the most important factors to look into:
Where the company providing the help desk services is located can affect the cost. For example, wages are generally higher in the United States than they are in the Philippines, so outsourcing to the Philippines (as opposed to outsourcing help desk services in-shore) can be cheaper.
The skill level of the people providing the help desk services can also affect the cost. If the people providing the services are highly skilled and experienced, they may charge more. Of course, if you want value for money, it might be worth considering a help desk solution from a highly-skilled IT expert.
The level of service that the company wants can affect the cost. For example, if the company wants 24/7 support, it will likely cost more than if they only want support during business hours. As discussed above, after-hours and multi-channel desk support are usual inclusions of packages in the higher tiers.
The technology being used can also affect the cost. For instance, if the company needs help desk support for a complex software system, it may cost more than if they just need support for basic computer issues.
The language being spoken can also affect the cost. For example, if the company needs help desk support in a language that is less commonly spoken, it may be more expensive.
As you can see, there are many factors that can affect the cost to outsource help desk services. It's important for IT help desk companies to consider these factors and choose a provider that meets their needs and budget. The thing is, carefully considering all these factors allow you to maximize the benefits of help desk outsourcing.
When businesses evaluate helpdesk outsourcing, one of the most important considerations is how the overall expenses compare to running an internal service desk team. Looking at direct and indirect costs helps you understand the real operational cost of each option and where the most cost savings can happen.
In-house help desk operations often require hiring full-time desk technicians, paying competitive salaries, employee benefits, and ongoing training. These costs add up, especially for companies that require coverage beyond standard business hours. When you outsource customer services or IT support to a managed service provider, you pay a predictable, structured fee instead of absorbing these internal HR expenses. This can significantly reduce your support cost while improving staffing flexibility.
Building an internal desk operation means investing in systems, ticketing platforms, hardware, cybersecurity tools, and software licenses. Managed IT services and global help desk services typically bundle these technologies into their pricing. That means a business avoids capital expenditures while gaining access to high-quality tools and advanced monitoring systems. This is one of the strongest cost savings advantages of working with an outsourcing partner.
Running an in-house desk team requires hiring additional staff whenever demand increases. This can lead to higher outsourcing cost equivalents because internal scaling involves recruitment, onboarding, and equipment purchases. Helpdesk outsourcing removes these constraints by giving you access to a larger pool of talent who can scale your desk operation without delays. Seasonal businesses, ecommerce companies, and startups often gain the greatest cost efficiency from this model.
In internal teams, maintaining a consistent service level agreement (SLA) often requires additional investments in training, management oversight, and workflow optimization. When you outsource customer services or help desk operations, service providers already have mature processes, established SLAs, and experienced teams. They deliver a predictable support experience without requiring extra managerial spend, which reduces long-term operational cost.
Companies often underestimate indirect internal costs such as employee turnover, recruitment cycles, downtime, and unplanned overtime. Outsourced desk vendors absorb these risks and ensure continuity regardless of internal staffing challenges. When paired with a transparent help desk cost calculator, businesses can quickly see which path offers better long-term financial stability.
Outsourcing help desk services can provide numerous benefits to companies that opt to work with a reliable service desk outsourcing provider. Here are some of the business benefits that are worth note taking:
Outsourcing IT help desk services can be cheaper than hiring and training in-house staff. This is because the cost of living and wages can be lower in other countries. For example, outsourcing to a developing country like the Philippines can be cost-effective for companies based in developed countries. This means that companies can save money on staff salaries, benefits, and training costs.
The company providing the help desk services is likely to have specialized expertise and experience in providing technical support. This means that the company and the customers using your help desk can get high-quality support without having to invest in training or hiring new staff. Outsourcing providers like KDCI Outsourcing have employees who are certified in specific technologies, which can improve the quality of the support provided. Additionally, the provider may have experience dealing with a wide range of technical issues, which can make them better equipped to handle complex problems.
Outsourcing help desk services can provide flexibility and scalability. If the company needs to scale up or down quickly, it’s easier to do so with an outsourced help desk support provider than with in-house staff. This is because the provider can quickly allocate more or fewer resources as needed. For example, if the company needs more support during a busy period, the provider can quickly allocate more staff to handle the increased workload.
Outsourcing help desk services allows the company to focus on its core business activities. Instead of spending time and resources on technical support, the company can concentrate on its main business goals. With an outsourced help desk staff who is trained and managed by an outsourcing provider, you have less admin to worry about (but ALL the benefits of help desk support). This can make the company more productive and efficient, as it can focus on activities that directly contribute to its bottom line.
IT help desk outsourcing can give the company access to new technology and tools. The provider IT Outsourcing companies in the Philippines may have access to the latest software and hardware, which can improve the quality of the technical support provided. Additionally, the provider may be able to offer the company access to new technologies and tools that the company wouldn't have been able to afford on its own. This can help the company stay competitive and up-to-date with the latest industry developments.
Understanding your total cost of ownership helps you evaluate the long-term financial impact of desk outsourcing services. This goes beyond monthly subscription fees and helps you compare vendors accurately, especially when choosing between multiple service providers.
Start by recording all predictable fees such as monthly retainer costs, per-ticket charges, or per-user fees. Some companies use a help desk cost calculator to estimate these more accurately. Include any additional fees for multi-channel support, after-hours coverage, or advanced technical troubleshooting. This establishes your core support cost baseline.
Your TCO should reflect the size of the desk team you need, the complexity of your service requests, and the skill level required. A company that needs bilingual support, advanced troubleshooting, or 24/7 coverage may have a different outsourcing cost profile than one with basic customer support needs. Managed service providers often provide bundled or custom pricing based on these variables.
One major benefit of managed service models is reduced technical overhead. Instead of purchasing software tools, ticketing platforms, and monitoring systems, your outsourcing partner typically includes them in the package. This eliminates separate technology expenses that would normally increase your operational cost if handled in-house.
A complete TCO analysis includes the financial impact of scaling operations. For example, if your company grows rapidly, outsourcing customer services or IT help desk support prevents you from absorbing recruitment costs, training time, or infrastructure expansion. This scalability advantage often results in long-term cost savings compared to managing an internal staff.
Your final TCO should include the value provided by SLAs, reporting features, performance guarantees, and the reliability of the desk vendor. A provider that resolves issues faster, uses advanced tools, or offers multilingual support often reduces support cost over time because it improves efficiency and reduces repeat issues. These benefits should be part of your total ownership calculation.
When it comes to outsourcing help desk services, there are several key elements to look for in a contract to ensure you get the best value for your money. Here are some important considerations to keep in mind:
A SLA is a contractual agreement between the service provider and the customer that outlines the level of service the provider will deliver. When outsourcing help desk services, it's important to have clear SLAs and flexible engagement models in place that define the level of service you can expect to receive. This includes factors like response time, resolution time, and availability. Ensure that the SLAs are realistic and aligned with your business needs.
As your business grows or changes, your help desk needs may also evolve. It’s important to have a contract in place that allows for flexibility and scalability in your outsourcing arrangement. This means that the service provider should be able to quickly and easily adjust the level of support they provide as your needs change.
To ensure that you’re getting the best value for your money, you’ll need to have clear metrics in place to measure the success of the outsourcing arrangement. This includes regular reporting on performance metrics like ticket volume, ticket resolution time, and customer satisfaction scores. Ensure that the provider has a strong reporting system in place that allows you to monitor these metrics and make data-driven decisions.
The cost structure of the outsourcing contract is another important consideration. Ensure that the outsourcing pricing model (be it a per-ticket model or a fully-customized solution) is transparent and aligned with the level of service you expect to receive. Look for a provider that offers flexible pricing options that allow you to pay for the level of support you need without overpaying for services you don't need.
When outsourcing help desk services, you'll be sharing sensitive information with the provider. Ensure that the contract includes clear provisions for data security and privacy. This includes ensuring that the provider has appropriate security measures in place, and that they comply with relevant regulations like GDPR and CCPA.
Choosing the right help desk outsourcing provider based on costs (among other factors) can be a complex process, but by following these steps you can simplify the decision-making process:
The first step is to determine how much you can afford to spend on outsourcing help desk services. This will give you a baseline for evaluating different providers based on cost.
Research and compare the prices of different help desk support outsourcing providers. Look for providers that offer competitive pricing, and consider the range of services they offer, and find the one that offers the pricing model that best matches your business’ unique needs.
Cost is important, but it’s also important to choose a provider that has the experience and expertise needed to provide high-quality help desk services. Look for providers that have a proven track record — evidenced by case studies — of delivering successful help desk solutions for businesses similar to yours.
The location of the provider can also impact cost. Outsourced help desk providers located in developing countries may offer lower costs due to lower labor costs, but there may be trade-offs in terms of language barriers and cultural differences.
When outsourcing help desk services, it's important to choose a provider that can effectively communicate with your team, as well as the end-users or customers. Evaluate the provider’s language skills and consider whether there may be any language barriers that could impact the quality of the service provided.
Before finalizing an outsourcing agreement, review the provider’s contract terms. Look for any hidden costs or fees, and ensure that the contract terms align with your business needs.
When evaluating help desk outsourcing providers based on cost, it's important to consider long-term value. While one provider may offer a lower initial cost, a higher-quality provider may offer better long-term value by providing more effective support and reducing the need for future investment in help desk services.
At KDCI, we provide outsourced technical support specialists who are specifically trained to handle eCommerce, customer service and human resources. Our team is based in the Philippines and is carefully selected based on their excellent communication skills, quick problem-solving abilities, and ability to work well under pressure
By outsourcing your help desk & IT support needs to KDCI, you can rest assured that your team and customers will receive the best possible support. Our team can quickly and accurately respond to customer queries, identify customer needs, analyze and report product malfunctions, and ensure that all customer concerns are addressed promptly and professionally. This not only improves customer satisfaction but can also help to increase customer loyalty and retention.
Are you interested to learn more about our outsourced help desk support services? Contact KDCI Outsourcing today to get started!
Offshore outsourcing is a pretty well-known solution today. Well-known is probably an understatement since we’re talking about an $850-billion global industry utilized by over half of Fortune 500 companies (and over a third of small businesses) across the globe here. So, if your business is in a developed country — particularly in the US — and you’ve ever considered implementing such a solution, you probably came across a list of countries where the outsourcing service costs less, but the talent pool is just as skilled.
As you’ll see, outsourcing to developing countries can provide a wide range of opportunities for companies. But it also comes with its own set of challenges, which companies need to be aware of before making high-risk decisions.
In this blog article, we’ll take a closer look at these opportunities and challenges and provide you with the information you need to make the best decision for your business. We’ll also share tips and best practices for companies that are considering outsourcing jobs to developing countries, including how to find and vet reliable partners, how to manage and communicate with remote teams, and how to handle legal and compliance issues.
So, if you’re interested in learning more about outsourcing to developing countries and how it could benefit your business, then read on.
Outsourcing has become a popular business strategy for American companies (as well as those located in Europe and Australia) looking to achieve more business goals while minimizing their overhead costs. Let’s explore the benefits of outsourcing to developing countries in depth, and examine how companies can take advantage of this opportunity.
Outsourcing to developing countries (also sometimes referred to as Low-Cost-Countries or LCCs) through a trusted outsourcing company can significantly reduce labor costs, as wages and benefits tend to be lower in these countries than in developed countries. Relatively cheap labor costs translate to lower wages and this remains to be the main reason why developed economies outsource jobs and can be a major advantage for companies looking to cut costs and increase profitability.
Developing countries often have a large and growing pool of skilled workers, especially in fields such as IT and engineering. Outsourcing to these countries can give companies access to a larger and more diverse talent pool. With outsourcing, businesses get to connect with skilled professionals from a global market who wouldn’t be available otherwise.
Outsourcing certain tasks to developing countries can lead to increased efficiency and labor productivity, as companies can take advantage of time zone differences and have work done around the clock. As such, outsourcing tasks is not just a cost saving tactic, it’s also a great way to boost overall operational efficiency for growing businesses.
By outsourcing non-core business functions, companies can focus on their core competencies and improve their overall competitiveness. For example, a business can outsource software development to a foreign country (pro-tip: the Philippines and India are ideal destinations for this), and focus on other key business functions like strategy development.
Outsourcing to developing countries can also give companies access to new markets and customers, as well as a better understanding of local market dynamics. Truth is, there are a number of skilled professionals that are available worldwide and the best way to find the next best employee is by tapping into the whole global market and expanding your options.
Some developing countries offer tax breaks and other incentives to companies that outsource to their country, further reducing costs and increasing profitability. The Philippines, in particular, has a strong, government-backed BPO infrastructure that encourages foreign investment and global trade.
Outsourcing to developing countries can also expose companies to new cultures, perspectives and ways of thinking, which can lead to new ideas and innovative solutions. By hiring through an outsourcing firm in Asia, Eastern Europe, or the Latin America, businesses can tap into diverse perspectives that can contribute to the business’ growth as a whole.
Of course, while outsourcing to developing countries offers tons of benefits, the cons are still inevitable. There are, however, ways to address these challenges and ensure that outsourcing still works in your business’ favor.
Before choosing an outsourcing vendor, it's important to understand the challenges that come with outsourcing to developing countries. From language barriers and cultural differences to poor infrastructure and lack of legal protections, outsourcing to developing countries can present a unique set of obstacles that companies must navigate. Let’s tackle these challenges and discuss how companies can overcome them to make the most of their outsourcing efforts.
Communication can be a major challenge when outsourcing to developing countries, as language barriers can lead to misunderstandings and delays. Businesses can overcome this challenge by hiring bilingual employees or by partnering with countries known to have superior English proficiency in their labor market such as the Philippines and Singapore.
Outsourcing to developing countries can also present cultural challenges, as businesses may have to navigate different customs, values, and business practices. To overcome this, businesses can provide cultural training for employees or choose a country with a strong affinity for Western culture.
The time zone difference can also create problems in terms of communication and coordination. Businesses can address this by setting up a clear communication schedule and using tools such as video conferencing to facilitate real-time communication.
Developing countries often have poor infrastructure, which can lead to problems with transportation, communication, and power supply. That said, it’s crucial for a business to work with outsourcing countries that have the necessary resources and infrastructure to support their operations.
Developing countries may have weaker legal protections than developed countries, which can create risks for businesses. Businesses can protect themselves by researching the legal and regulatory environment in the country they plan to outsource to and by working with local legal counsel to navigate any potential risks.
Ensuring the quality of the outsourced work can be a challenge, especially when working with unfamiliar partners. Businesses can mitigate this risk by setting clear quality standards, regularly monitoring and evaluating the work of the outsourced team, and building a relationship of trust with their partners.
More and more companies are looking to outsource non-core business tasks to developing countries. However, with so many options to choose from, it can be difficult to know where to start. Let's take a closer look at the top 5 most in-demand developing countries for outsourcing and what they're known for:
The Philippines is a popular outsourcing destination, particularly for business process outsourcing (BPO) services. It has a large English-speaking population and a strong tradition of customer service, which makes it well-suited for tasks such as customer support and telemarketing, as well as other outsourced functions like admin support, marketing, HR, and more. In fact, the country has been dubbed as the world’s call center capital since 2010.
India is known for its large pool of skilled workers, especially in the fields of IT and engineering. India also has a large English-speaking population and a strong legal system, which makes it an attractive destination for businesses. It’s among the best countries to outsource software development.
China is known among multinational corporations for its manufacturing capabilities and is a top outsourcing destination for businesses in the manufacturing and electronics sectors. It has a large and skilled workforce and a rapidly developing economy, which makes it an attractive destination for businesses looking to take advantage of low labor costs.
Vietnam is becoming an increasingly promising outsourcing destination, particularly for manufacturing and IT services. It has a large and growing pool of skilled labor , as well as a rapidly developing economy and a favorable business environment.
Mexico is another destination for businesses looking to outsource manufacturing and other labor-intensive tasks. It has a large and growing pool of skilled workers and a well-developed transportation and logistics infrastructure, which makes it an attractive destination for businesses in the automotive and other manufacturing sectors.
Developing countries such as India, China, the Philippines, and many others in Southeast Asia, have emerged as popular outsourcing destinations due to their large pool of skilled and educated workers, as well as their relatively lower labor costs. Here are some well-known examples of companies that have outsourced successfully to developing countries:
Infosys
Infosys is an Indian multinational corporation that provides business consulting, information technology, software engineering, and outsourcing services. The company has a global presence and has been successful in outsourcing services to clients in developed countries.
Telstra is a telecommunications and technology company based in Australia, providing a wide range of services including mobile, fixed line, internet, and pay television services. The company has been outsourcing some of its business processes to developing countries, specifically in the Philippines. One of the key areas that Telstra has been outsourcing is customer service. The company has set up a large shared service center in the Philippines, which is staffed by customer service representatives who handle calls and inquiries from Telstra's customers in Australia.
Huawei
Huawei is a Chinese multinational technology company that provides a wide range of products and services, including telecommunications equipment, consumer electronics, and smartphones. The company has been successful in outsourcing manufacturing and assembly to developing countries, particularly in Southeast Asia.
Foxconn
Foxconn is a Taiwanese multinational electronics contract manufacturing company. It is known for its manufacturing and assembly of electronic devices for other companies, particularly Apple. Foxconn has been successful in outsourcing manufacturing and assembly to developing countries, particularly in China.
IBM is a multinational technology company that provides a wide range of products and services. The company has had a presence in the Philippines for over 30 years and currently employs over 12,000 people in the country. They have established a number of shared service centers in the Philippines, which provide services such as finance and accounting, and human resources, procurement outsourcing, and supply chain management.
Outsourcing to developing countries requires a thoughtful approach and a commitment to doing things the right way. After all, this is a move that will affect the global economy and push forward job creation for developing nations. Below, we revealed the best practices for outsourcing to developing countries:
Finding reliable outsourcing partners in developing countries can be challenging, but here are some tips from industry experts to help you get started:
The Philippines has carved its name in the global outsourcing market as the world’s top outsourcing destination. Companies that have outsourced to the Philippines were able to save up to 70% on labor costs. Thanks to the country’s low cost of living and competitive wage rates. If you want to start outsourcing successfully to the Philippines, KDCI is here to help you!
Our company has been in the industry for over ten years. With our industry experience in helping businesses of all sizes scale their operations, we can help you establish your offshore team in the Philippines. We offer scalable staffing solutions from creative design & marketing to ecommerce, customer support, and accounting services.
Are you interested to learn more about outsourcing to the Philippines? Fill out the form to your right or contact us to get started!
.jpg)
Customer expectations are rising faster than most organizations — no matter the size, and across the world — can keep up with.
This means that whether you’re supporting customers across voice, chat, email, or social channels, the pressure to deliver excellent customer service quality is higher than ever. And for many companies in the US, hiring and retaining high-performing customer service teams locally has become both costly and unpredictable.
Outsourcing customer support to the Philippines continues to be a powerful strategy, especially for medium to large businesses looking to scale efficiently without compromising service quality. The Philippine BPO industry has spent more than two decades building the world’s most robust customer service outsourcing talent ecosystem, hence the “call center capital of the world” title. And today, thousands of global brands rely on Filipino agents and customer service teams to handle everything from eCommerce customer service to technical support.
So, in this guide, we’ll walk through what makes the Philippines such a competitive outsourcing destination, how much outsourcing really costs, what benefits you can expect, and how to set up operations smoothly. Whether you're outsourcing for the first time or optimizing your current support model, this guide will help you evaluate your next steps strategically.
The Philippines is consistently ranked among the top locations for outsourced customer service, and not by accident. The country has developed a deep service culture in Business Process Outsourcing (BPO), strong English fluency, and a support industry infrastructure that continues to mature year after year.
Here are just some of the reasons why the Philippines is a leading destination for customer service outsourcing:
The $38-billion outsourcing industry in the Philippines has been thriving for over 20 years. Today, it employs more than 1.7 million professionals across major city hubs like Metro Manila, Cebu, Clark, and Davao. Many of the world’s most customer-centric brands — from tech startups to Fortune 500 companies — run their global customer support operations from the Philippines.
This maturity means your outsourcing partner likely already has:
Filipino agents are known for their warm, polite, and personable communication style. This natural empathy translates extremely well into addressing customer inquiries and facilitating customer interactions, especially with Western customers who value conversational and relationship-oriented support.
Other cultural strengths that businesses can tap into when utilizing Philippines call center services include:
Compared to many global outsourcing destinations, rapport-building is simply easier with a Philippine call center outsourcing partner.
Over the years, the Philippine government has heavily supported BPO industry development by investing in major IT business parks and special economic zones (with the support of the Philippine Economic Zone Authority. The Philippine government also boosted the Philippine customer service outsourcing space by expanding fiber connectivity and cloud infrastructure, as well as rolling out workforce upskilling programs
As a result, customer service operations, be that outbound call center services or inbound call center services, can run securely and efficiently — whether the BPO services provider is using on-site or hybrid and remote setups.
One of the main reasons businesses consider call center outsourcing to the Philippines is the ability to significantly reduce operating costs — often by 50–70% compared to hiring in the United States. But how pricing is structured for outsourced customer support services depends on several variables.
In order to fully contextualize customer service outsourcing pricing in the Philippines, it’s important to note that when working with a customer service outsourcing company (also known as a BPO company), the prices are typically all-inclusive, which means that the estimated rate already includes:
Meanwhile, when hiring customer support staff in the US, employers also shoulder benefits averaging $13.58/hour or around $28,246.40/year for a 40-hour week. Other than that, there’s also health insurance, payroll tax, equipment, workspace, retention, and training costs.
Now, let’s have a closer look at the numbers and see how much customer support outsourcing typically costs, as opposed to hiring locally for key roles in customer service and technical support for medium to large businesses.
U.S. Annual Salary Range - $20,500 – $129,167
Philippines Annual Salary Range - $3,090.84 – $6,181.68
Estimated Cost Savings - 70%–90%
U.S. Annual Salary Range - $27,000 – $91,500
Philippines Annual Salary Range - $3,296.88 – $13,101.63
Estimated Cost Savings - 60%–85%
U.S. Annual Salary Range - $20,500 – $56,000
Philippines Annual Salary Range - $6,125.12 – $10,515.08
Estimated Cost Savings - 60%–80%
U.S. Annual Salary Range - $77,325 – $122,780
Philippines Annual Salary Range - $7,211.90 – $24,704.91
Estimated Cost Savings - 70%–90%
Of course, this is a general pricing guide and the actual, final costs of outsourcing may still depend on other factors, such as:
Other “hidden” or “extra” costs that you need to watch out for are: software licenses (Zendesk, Salesforce, Intercom), seasonal surge staffing, and hardware refresh cycles. So, here’s a pro-tip from us: always ask the provider whether these costs are included in their packages or pricing models to avoid confusion and misaligned expectations down the road.
Other than the actual costs, it’s also important to know about how you pay for the support and customer care services provided by the outsourced agents. Outsourcing companies in the Philippines typically use one of these structures:
FTE Model is the most common setup for brands that want full-time agents who truly feel like part of their internal team. You pay a flat monthly or annual fee per agent — covering their salary, benefits, training, management support, and overhead. Because the same agents support your customers every day, they build product familiarity, brand alignment, and stronger rapport with repeat callers.
If you value consistency, quality control, and strong customer experience, this is usually the best fit.
If your support volume fluctuates, maybe your business has seasonal peaks, product launches, or marketing surges, then the per-hour model offers flexibility. You pay only for the number of hours staffed, which helps control costs when volume drops. It’s commonly used in hybrid setups where a core team is full-time, and additional part-time agents are brought in to handle overflow or peak traffic.
This model works particularly well for asynchronous support channels like email, live chat, in-app messaging, and help desk systems. Instead of paying based on staffing time, you’re paying for outcomes.
For companies with unpredictable or batch-style support needs, it ensures efficiency: you only pay when work is completed. It’s also a great way to measure support vendor performance, because efficiency directly affects cost.
Other than cost savings, there are far more benefits that your business can take advantage of when you hire a customer service team with an outsourcing partner from the Philippines. Let’s go through some of them here.
One of the biggest drivers for outsourcing to the Philippines is cost efficiency. Salaries, office space, equipment, training, and management all cost significantly less compared to the US. However, the lower cost doesn’t translate to lower quality. The country has spent over two decades building world-class outsourcing infrastructure. You’re not just saving money here, you’re gaining access to trained customer service professionals who know how to deliver empathetic, clear, and efficient support.
Customer service is a well-established profession in the Philippines. Many Filipinos deliberately train for careers in customer service, tech support, and communication-based roles. This means your outsourcing partner can recruit agents who already have years of call center or omnichannel support experience. The result? Faster ramp-up times, smoother onboarding, and fewer repeat errors.
Because the talent pool is deep and industry-ready, teams can typically be assembled within weeks. Providers already have training playbooks, QA frameworks, HR pipelines, and operational tooling in place. So instead of spending months building a support function from scratch, you can simply plug into an established system and commence the customer service operation in a shorter span of time.
Filipino teams are accustomed to working US hours (including overnight and weekend schedules) without it affecting service quality. Since English is widely spoken and cultural alignment with Western communication styles is strong, support interactions feel natural and engaging. This makes it much easier to expand beyond typical 9 to 5 coverage without worrying about tone consistency.
Filipino support agents consistently rank high in empathy, clarity, and patience which directly affect customer satisfaction. It’s not just language proficiency, there is a cultural emphasis on hospitality and respectful communication. Many US companies see not just reduced operational and overhead costs, but also better customer sentiment scores after transitioning customer support to the Philippines.
Now that the benefits are clear, we move on to the final part of this guide: how can you effectively outsource your customer service function? What are the steps that you need to take to make sure that your offshore customer service team is set up right?
Let’s discuss this.
Outsourcing customer service doesn’t need to feel complicated or risky — especially when done with the right structure and partner. The setup usually follows a clear, collaborative process that ensures your brand voice, workflow, and service expectations are carried over seamlessly.
The most successful outsourcing initiatives begin with clarity. Before recruitment starts, outline the essentials of your support environment: the channels you need covered (such as phone, chat, email, or social media), your customer volume patterns, expected service levels, and any required tools or integrations. This step gives your outsourcing partner a clear picture of how to build the team — from headcount to skill level to shift schedule. A strong kickoff helps avoid misalignment later on.
Not all BPOs are the same, so choosing a partner is about more than just pricing. Look for a provider with experience in your industry, proven talent recruitment processes, strong training infrastructure, and documented security and compliance standards. Also consider how flexible they are in scaling the team up or down. Cultural fit and communication style matter because this partner is ultimately representing your brand.
Once the partnership is confirmed, the next stage is onboarding. Your outsourcing partner will guide you through sharing product knowledge, brand tone guidelines, workflow documentation, escalation paths, and platform access. This phase may also involve recorded demos, training decks, shadow sessions, and mock support practice. A good outsourcing provider already has a structured knowledge transfer framework, so you don’t have to build training materials from scratch.
Instead of launching at full volume immediately, most organizations begin with a pilot phase. This allows your internal team and your outsourcing partner to observe real customer interactions, refine messaging accuracy, and identify areas requiring coaching. Once the pilot stabilizes and performance consistently meets expectations, the team is gradually scaled to full capacity. This ensures quality is strong and customer experience remains smooth throughout the transition.
World-class support operations are never static — they evolve with your customers’ needs. Your outsourcing partner should provide regular reports and insights on key performance indicators like First Contact Resolution rate, Average Handle Time, QA scoring, and CSAT trends. Continuous improvement planning, refresher training, coaching sessions, process adjustments, and technology enhancements help maintain service performance over time.
When outsourcing is done right, your customer support team becomes a true extension of your business. You then gain scalability, consistent service quality, and the confidence that every customer interaction reflects your brand’s standards.
If you’re ready to explore what outsourced customer service could look like for your organization, we can help you get started.
At KDCI Outsourcing, we empower global brands with customer service teams that deliver exceptional experiences at every touchpoint. From voice and chat support to omnichannel CX solutions, we tailor strategies that help you strengthen customer loyalty, boost satisfaction scores, and reduce operational costs.
With decades of experience building high-performing customer service teams in the Philippines, KDCI is a reliable partner that combines human expertise, culture, and technology to help your business grow faster and serve customers better.
If you’re ready to elevate your customer experience and scale your support operations with confidence, contact KDCI Outsourcing today.
The practice of outsourcing labor has gained popularity among businesses as a result of the rapidly changing global economy. With a long-standing history that dates back to the Industrial Revolution in the 1700s, global outsourcing services have effectively evolved from a cost-cutting solution to a fast-growing industry of its own, with a market size of a staggering $3.8 trillion USD as of 2024.
Developed nations, in particular, frequently outsource jobs to countries with lower labor costs, favorable tax policies, and more relaxed regulations. Over the years, as more and more top global and American companies outsource their key functions, offshoring as a solution became more of a strategic move towards hiring specialized talent and improving operational efficiency on a more global level.
Outsourcing now spans more industries, too. Businesses from countries with developed economies now outsource several business functions, from customer support to IT to admin & HR functions.
But, alongside this growth is still a very important question: what benefits do these developed economies actually receive from outsourcing to less developed countries? How does outsourcing impact individual business development, as well as the country’s economic growth as a whole?
This article will explore why developed economies outsource jobs and tackle the positive and negative aspects of outsourcing for developed economies.
Does outsourcing benefit developing economies? Well, outsourcing to third-world countries is a common practice among developed economies. This practice is driven by various reasons, such as cost savings, access to global talent, increased efficiency, focus on core competencies, flexibility, and improved competitiveness.
In this section, we will explore why developed economies outsource jobs.
On average, the US cost of hiring is $4,683 USD each hire. Of course, this figure doesn’t factor in location, taxes, cost of benefits, training, and the employee’s experience level.
Outsourcing jobs to countries with lower labor costs can significantly lower the operating costs for companies. For instance, if a company outsources its manufacturing operations to a country where labor is cheaper, it can produce the same products at a lower cost, which can help it to remain competitive in the market and increase profits.
In the same way, outsourcing jobs across other functions like customer service, information technology, and human resources, among others, allows companies to hire experienced professionals who have significantly lower salaries as opposed to local hires.
Outsourcing can give companies access to a larger pool of talented workers in countries where there is a strong technical or educational infrastructure. For example, outsourcing IT services to countries such as India or the Philippines — which have a large pool of skilled IT professionals — can help companies access high-quality technical expertise at a lower cost.
For developing economies with a strong business process outsourcing (BPO) industry, meeting the staffing needs of American companies (or businesses from other developed countries) is faster and easier. In essence, outsourcing gives developed countries the opportunity to tap into a larger and equally qualified job market.
Companies may outsource certain processes to specialized companies in low-cost countries that have more experience and expertise in those areas. This can lead to improved operational efficiency, as these companies have the resources, processes, and technology to perform the tasks more efficiently. In turn, this can help companies produce higher-quality products or services in less time and at a lower cost.
For example, outsourcing software development to countries with strong tech infrastructures and backgrounds is a great way to leverage this solution. However, when evaluating the advantages and disadvantages of outsourcing to low-cost countries, businesses must carefully assess which functions can truly benefit from external expertise without compromising control, quality, or security.
By outsourcing non-core activities, companies can concentrate their resources and efforts on their core competencies and allocate resources more efficiently. This can help companies to stay competitive by allowing them to focus on what they do best and avoid distractions from non-core activities.
The formula is simple: once you’ve delegated the right job to the right outsourced workers, you now have more time to focus on the things that matter the most.
Outsourcing allows companies to scale operations and adjust their workforce size and skill mix quickly in response to changing market conditions or business needs. This can be especially valuable for companies that operate in fast-paced industries where rapid adaptation to change is essential.
Outsourcing can help companies to stay competitive in global markets by reducing costs, improving efficiency, and allowing them to focus on their core competencies. By outsourcing non-core activities, companies can remain nimble and responsive to changes in the market, which can be critical in maintaining a competitive edge.
When companies outsource job functions to a country, they also get the privilege of exploring new markets and demographics where they don’t have a strong presence yet.
For example, they can hire outsourced marketers who possess deep knowledge of the local market. With their knowledge, they can enhance your business’s product-market fit and craft effective collateral to engage your target market.
Likewise, you can also hire bilingual customer care agents who can deliver on-brand, high-quality customer service in the country’s local language, allowing your business to reach more customers and provide increased coverage hours. All these can help gain the trust and loyalty of your customers, thus driving your brand’s market share in the industry.
Even the most experienced in-house employees can still have blind spots and knowledge gaps. Perhaps some of them even cling to outdated beliefs, perspectives, and practices. Outsourcing brings not just new faces to your internal team, but also fresh perspectives and innovative best practices.
By having a diverse team of outsourced workers by your side, you can incorporate future-ready best practices, overhaul outdated strategies, and give your brand a competitive edge in the market.
Outsourcing can have serious effects on the local economy of developed countries. One of the major effects of outsourcing is job loss. When companies decide to outsource jobs to countries with lower labor costs, it can result in job losses for workers in the developed country.
For example, if a company that is based in the United States outsources jobs to India or other countries where labor costs are lower, it can result in labor shortages for American workers and job seekers.
Another impact of outsourcing is decreased wages. The competition for jobs between workers in developed countries and those in countries with lower labor costs can result in decreased wages for workers in the former.
This is because companies can pay lower wages to workers in countries with lower labor costs, which can put downward pressure on wages for workers in developed countries.
Outsourcing can also result in a shift in competitiveness. As companies outsource certain jobs, the developed country may lose its competitive advantage in specific industries, leading to a decline in economic competitiveness.
For instance, if a company that specializes in manufacturing products outsources jobs to a country with lower labor costs, it can result in the developed country losing its competitive advantage in that industry.
Another impact of outsourcing is an increased trade deficit. As the developed country imports goods and services from countries with lower labor costs, it can result in an increased trade deficit, which can further impact the job market and the economy as a whole. This is because the developed country is importing more goods and services than it is exporting, which can result in a decrease in economic growth.
Despite these negative impacts, however, the exponential growth of the BPO industry tells us that businesses have seemed to collectively decide that the pros of outsourcing jobs outweigh its cons for the job markets and economies of developed countries.
Which brings us back to the initial question raised earlier: what’s in it for developed economies?
The answer is quite simple, actually. It’s not about complex labor statistics or any other complicated reason. Outsourcing is a popular option for developed countries because it allows them to save money and improve efficiency in their businesses. Companies in developed countries can hire workers from other countries to do certain tasks for less money, which can reduce their overall costs and increase profits.
In addition, outsourcing can also provide access to specialized skills and knowledge that may not be available locally. By outsourcing, companies can focus on their core competencies and leave non-essential tasks to outside experts, allowing them to be more productive and successful.
Also, outsourcing has been a cost-cutting strategy for developed countries to prepare them for the looming threat of global recession. Many industries are affected during a recession, and companies are under pressure to cut costs and increase efficiency to stay afloat. Outsourcing jobs to countries where labor is cheaper is one way for companies to reduce their expenses and remain competitive.
It’s pretty straightforward: a developed country has staffing needs, a developing country has job seekers — experienced professionals just waiting for job opportunities — who can fill these roles at significantly lower costs, without compromising on quality.
Yes, the costs. Let’s now talk about how much businesses save by outsourcing jobs.
Outsourcing business processes to developing countries like the Philippines can result in significant cost savings for companies in developed countries. By outsourcing certain tasks to outsourcing companies in countries with a lower cost of living, companies can take advantage of lower labor costs and save on expenses such as salaries, benefits, and overhead costs.
In the case of outsourcing to the Philippines, it is estimated that companies can save up to 85% compared to hiring in-house staff in developed nations. For a clearer view, the global average for cost reduction through outsourcing was recently recorded at around $87,012 annually.
However, it’s important to note that the actual amount of cost savings will depend on various factors such as the type of business process being outsourced, the size of the company, the cost of living in the target country, and the specific terms of the outsourcing agreement.
For example, outsourcing complex processes or larger projects may result in higher costs, whereas outsourcing simpler or smaller tasks may result in lower costs. Additionally, the cost of living in the target country can also impact cost savings, as some countries may have higher or lower costs compared to others.
The globalization of the business world has opened up a variety of options for outsourcing work to different countries. The following is a list of top outsourcing destinations for developed countries based on factors such as cost, quality, and cultural compatibility:
The Philippines is a top outsourcing destination for its highly educated and English-speaking workforce, low labor costs, and cultural similarities with Western countries.
The country is a leading provider of customer support services and earned the title of “the call center capital of the world.” Beyond call center services, however, the Philippine BPO industry is now known for other offshore outsourcing services such as IT, HR, financial services, real estate, and more.
India is among the leading outsourcing destinations for its large pool of English-speaking, skilled labor, and favorable government policies. The country has a strong IT industry, and a large number of software development, customer support, and data entry services are outsourced to India.
China has a large pool of highly skilled workers, making it a popular outsourcing destination for manufacturing jobs and production-related services. The country is among the top outsourcing destinations in Asia, and a preferred outsourcing destination for businesses seeking to lower production costs.
Mexico has been gaining enough attention in the global BPO market for its proximity to the United States, favorable trade policies, and lower labor costs. The country is a leading provider of manufacturing, IT, and business services.
Eastern European countries such as Poland, Czech Republic, Hungary, and others are popular outsourcing destinations for their highly skilled and well-educated workforce, favorable business environment, and relatively lower labor costs. These countries are popular for IT and software development, financial and business services, and customer support services.
Vietnam is a fast-growing outsourcing destination for its favorable business environment, lower labor costs, and large pool of skilled workers. The country is a leading provider of manufacturing, IT, and customer support services.
Brazil has a large and highly educated workforce, making it a popular outsourcing destination for IT and business services. The country is also a major provider of customer support services and has a rapidly growing IT industry.
South Africa has a well-developed infrastructure, a favorable business environment, and a large pool of English-speaking, skilled workers. The country is a popular outsourcing destination for IT and business services, as well as call center and customer support services.
Indonesia is a growing outsourcing destination for its lower labor costs and large pool of skilled workers. The country is a leading provider of manufacturing, IT, and customer support services.
Thailand is an emerging outsourcing destination for its lower labor costs and well-developed infrastructure. The country is a leading provider of manufacturing, IT, and automotive services, and has a rapidly growing IT industry.
With so many attractive outsourcing destinations across the globe, businesses in developed economies must weigh their options carefully. After all, this is a business investment that should empower your business today and long into the future.
Of course, not all countries are equally suited for every industry or function, so considering the right factors can help ensure a successful outsourcing strategy.
Here are the five most important things to evaluate when choosing a country to outsource jobs to:
By weighing these considerations, developed economies can make informed decisions about where to build long-term outsourcing partnerships.
Building an offshore team in the Philippines can be a game-changer for your business as you increase your operational efficiency at a fraction of the cost. The Philippines is a top destination for outsourcing, and for good reason. With its strong English proficiency, highly educated workforce, and culturally aligned work ethic, the Philippines is the perfect place to build your offshore team.
At KDCI, we have years of experience helping businesses like yours build the best offshore teams in the Philippines. We provide a broad range of outsourcing services from creative design to marketing, e-commerce, customer support, and finance.
Our proven approach to sourcing, selecting, and managing top talent ensures that your team will be made up of the best people for the job. With our 100% quality assurance and effective oversight management, you'll have peace of mind knowing that your offshore team is working effectively, efficiently, and aligned with your business goals.
Invest in the future of your business today and build the best offshore team in the Philippines! Contact us to learn more.
.jpg)
Outsourcing customer service has evolved from a cost-saving tactic into a core business strategy that fuels growth, agility, and customer satisfaction. Today, some of the world’s most successful companies, from tech giants to retail leaders, outsource customer service operations to trusted offshore partners, ensuring 24/7 availability, multilingual support, and world-class customer experiences.
In fact, the global customer service outsourcing market was valued at over USD 100 billion in 2024, and it continues to grow as more businesses recognize the efficiency and scalability it offers. Whether it’s handling high-volume inquiries, delivering real time assistance, or ensuring smooth omnichannel interactions, outsourcing allows brands to stay responsive and competitive in an increasingly demanding market.
In this article, we’ll take a closer look at 10 successful US companies that outsource customer service and explore why it works. You’ll also discover how the right outsourcing partner, like KDCI Outsourcing, can help your business deliver exceptional customer experiences while reducing costs and driving long-term growth.
Outsourcing customer service has transformed from a cost-cutting tactic into a key strategic lever for growth, responsiveness, and global scalability. Leading U.S. companies that outsource customer support do so not simply to save money, but to deliver better experiences, reach more customers, and build operational flexibility. Below are three core reasons why successful corporations outsource and why your business can benefit too.
In the early days of outsourcing, companies viewed offshore customer service primarily as a way to reduce labor costs. Today, however, outsourcing has evolved into a value driven strategy enabling scalability, multilingual support, 24/7 operations, and global customer experience optimization. According to Gartner, 77% of customer service leaders say they outsource in order to achieve greater scale, rather than purely cost savings. By shifting the focus toward delivering exceptional service and aligning with corporate growth goals, top firms treat outsourcing as an integral extension of their brand, rather than an expense bucket.
Access to skilled, multilingual customer service professionals in offshore locations is a major driver behind outsourcing strategies for U.S. companies. Countries such as the Philippines, India, and Mexico have built deep talent pools with high levels of English proficiency, customer centric culture, and experience supporting global brands. These offshore teams help enterprises extend customer coverage, support multiple time zones and languages, and improve both customer satisfaction (CSAT) and retention. As one study notes, outsourcing customer service roles can lead to roughly a 10% increase in customer satisfaction scores and reduce employee turnover by up to 7%. For businesses with global or multilingual customer bases, tapping offshore talent becomes not just an operational decision, it’s a shareholder-value enhancer.
The market data clearly signals why outsourcing customer service has become a strategic imperative. According to Grand View Research, the global outsourced customer care services market was valued at USD 77.12 billion in 2024 and is projected to reach USD 113.18 billion by 2030, representing a compound annual growth rate (CAGR) of 6.6%. Meanwhile, the global call and contact center outsourcing market alone was estimated at USD 97.31 billion in 2024, with expectations to hit around USD 163.86 billion by 2030 at a 9.8% CAGR. These metrics affirm that U.S. companies are increasingly relying on customer service outsourcing as a long-term engine of efficiency, capacity, and customer experience leadership.
Many of the world’s most recognizable brands rely on outsourcing to deliver exceptional customer service across time zones and languages. These U.S. companies prove that smart outsourcing isn’t just about cost savings, it’s about scalability, consistency, and customer experience excellence. Here’s how ten major players do it successfully.
Amazon, one of the largest e-commerce platforms in the world, outsources portions of its customer support to India, the Philippines, and Costa Rica. These regions handle high-volume inquiries, especially during peak shopping seasons like Prime Day and the holidays. Outsourcing enables Amazon to deliver multilingual, 24/7 customer assistance, a critical factor in maintaining its reputation for customer obsession while efficiently managing global demand spikes.
Microsoft leverages outsourced partners for its help desk and technical support services, supporting both enterprise and consumer users. Through outsourcing, the company has been able to enhance response times and service consistency across phone, chat, and email channels, improving its customer satisfaction scores. This model allows Microsoft to focus on innovation while maintaining a dependable customer service infrastructure.
Google maintains a network of outsourced support centers across the Philippines, India, and other Asia-Pacific countries to manage user inquiries for products like Gmail, Google Ads, and YouTube. This setup ensures round-the-clock, multilingual technical assistance and faster problem resolution. By decentralizing its customer service operations, Google ensures business continuity even during regional disruptions.
American Express (AmEx), known for its high touch client service, partners with outsourcing firms in India and the Philippines to handle cardholder inquiries, payment assistance, and financial transactions. This structure enables AmEx to maintain efficiency and high-quality customer interactions while balancing workloads across global time zones. Its offshore CX teams support the brand’s premium image by providing consistent, courteous service.
As one of the world’s largest telecom companies, AT&T outsources a significant portion of its customer service operations to the Philippines and Latin America. These teams provide technical support, billing inquiries, and live assistance to millions of users daily. The outsourcing model allows AT&T to achieve operational savings and uninterrupted, 24/7 customer support for its global user base.
Apple’s reputation for premium customer care extends to its outsourced partners, who manage technical troubleshooting, chat support, and user assistance. These teams are trained extensively on Apple’s brand tone and product ecosystem, ensuring a seamless omnichannel experience. By outsourcing parts of its support function, Apple maintains flexibility to scale resources up or down as new devices or software updates launch.
When the COVID-19 pandemic skyrocketed demand for virtual communication, Zoom turned to outsourcing partners to handle customer onboarding, billing support, and tech troubleshooting. Outsourcing enabled the company to scale operations at unprecedented speed, serving millions of new users while maintaining response quality. The model proved essential to Zoom’s ability to meet global demand under pressure.
To serve its 270 million plus global subscriber base, Netflix outsources multilingual customer support and account management to trusted partners in the Philippines and Latin America. These teams provide assistance in various languages, helping Netflix deliver personalized, localized support to viewers around the world. The approach enhances customer satisfaction and strengthens brand loyalty in diverse markets.
Walmart, the retail powerhouse, outsources back-office, IT, and customer service functions to outsourcing hubs in India and the Philippines. Offshore support teams handle product inquiries, online order issues, and internal business operations, helping Walmart achieve cost efficiency and faster service delivery. Outsourcing also frees the company’s internal staff to focus on logistics, strategy, and customer experience innovation.
Uber’s success as a ride sharing platform depends on immediate support for drivers and riders alike. The company partners with outsourcing firms in the Philippines and India to provide real time, multilingual assistance through phone and in-app chat. This model ensures 24/7 reliability, enabling Uber to operate seamlessly across continents and time zones while maintaining customer trust and satisfaction.
One key takeaway from the outsourcing strategies of leading U.S. companies is that success stems from strong, long-term partnerships not transactional relationships. Businesses like Amazon and American Express invest in trusted BPO providers that understand their brand culture and customer priorities. This partnership model fosters collaboration, accountability, and innovation, ensuring that external teams feel just as invested in customer satisfaction as internal ones.
Successful outsourcing doesn’t rely on guesswork. Companies such as Microsoft and Google use advanced analytics and performance metrics to continuously assess call resolution times, customer feedback, and satisfaction scores. This data-driven approach enables them to make informed decisions, identify improvement areas, and refine workflows for better customer experiences, all while maintaining operational efficiency.
Top performing global brands know that outsourced teams require the same level of training and brand alignment as in house employees. Apple and Netflix, for instance, prioritize ongoing training programs, knowledge-sharing sessions, and real-time feedback loops to keep their service representatives up to date on company values, new products, and policies. This commitment to continuous learning and quality assurance ensures consistent, high-quality support no matter where the customer is located.
For businesses looking to outsource customer service and beyond, the Philippines remains one of the most compelling destinations worldwide. With high English proficiency, cultural alignment with Western markets and a mature outsourcing ecosystem, the country offers the cost-efficiencies of a low-cost country (LCC) combined with service standards typically expected in developed markets. Below, we explore the two key reasons global companies continue to choose the Philippines, and the statistics that back it up.
Global brands consistently choose the Philippines for their customer service operations thanks to the combination of English fluency, Western communication culture, and empathy-driven service mindset. Filipino agents are adept at understanding U.S. consumer idioms, providing friendly and culturally intuitive support, which enhances customer satisfaction and loyalty.
These figures underscore that companies outsourcing to the Philippines not only secure cost advantages, they tap into a growing, globally competitive workforce oriented toward service excellence and Western market alignment.
When businesses outsource customer support functions, especially during growth or seasonal surges they need a partner that can scale rapidly and cost-effectively. The Philippines delivers on both.
Cost Efficiency: Labour and operational costs in the Philippines remain significantly lower than U.S. or Western European equivalents, enabling organizations to allocate resources toward strategic initiatives rather than simply service overhead.
Scalability: The country’s large talent pool and maturing outsourcing ecosystem mean companies can ramp up operations across voice, non-voice, multilingual, and digital CX channels without lengthy recruitment ramp-up.
For example:
Multiplying cost savings with operational speed and quality outcomes, the Philippines provides an outsourcing model that supports both startups and enterprise level operations, enabling fast deployment, flexible team sizing, and global coverage without sacrificing service quality.
KDCI Outsourcing empowers businesses to scale seamlessly by building high performing offshore customer experience (CX) teams in the Philippines. With a focus on quality, transparency, and long-term partnership, we help you outsource customer service and sales functions without compromising on brand voice or service excellence. Whether you’re a startup looking to enhance customer engagement or an enterprise aiming to expand global operations, KDCI provides the expertise and infrastructure to help you deliver exceptional experiences at every touchpoint.
At KDCI, we make it simple for businesses to outsource customer service and sales functions while maintaining full control over quality and brand tone. Our process begins with understanding your goals, customer pain points, and key performance indicators (KPIs) to design a support structure that mirrors your in-house standards — ensuring every customer service and sales representative we deploy aligns perfectly with your brand’s voice and expectations.
We help you build offshore CX teams equipped to handle multichannel communication, from voice and live chat to email and social media, ensuring customers receive consistent, positive experiences every time. By leveraging our deep expertise in customer experience outsourcing in the Philippines, you gain access to a talented workforce known for empathy, adaptability, and service excellence. Whether it’s customer onboarding, lead nurturing, or after sales care, our teams deliver measurable results that elevate both satisfaction and retention rates.
What sets KDCI apart is our commitment to building partnerships that grow with your business. We provide tailor fit CX teams designed to align with your brand culture, supported by continuous training and data-driven performance management to maintain high service standards.
Our operations are built on transparent processes, giving you real-time visibility into performance metrics, customer feedback, and productivity reports. With robust compliance frameworks and best-in-class infrastructure, we ensure your data and customers are always protected.
As your business scales, so do we. Our flexible solutions allow for quick team expansion, technology upgrades, and process optimization to meet evolving customer demands. With KDCI Outsourcing, you don’t just outsource customer service, you gain a world-class CX extension of your brand.
Outsourcing customer service has evolved from a cost saving tactic to a powerful growth strategy embraced by the world’s biggest brands. From Amazon’s global scalability to Apple’s seamless omnichannel support, these companies show that success comes from aligning with the right partners who share their commitment to quality and customer satisfaction. By leveraging multilingual expertise, 24/7 availability, and advanced analytics, they’ve transformed the customer service team into a competitive advantage, one that drives loyalty, efficiency, and long-term business growth.
If your company is ready to follow in their footsteps, it’s time to think beyond cost-cutting and focus on collaboration. Partner with KDCI Outsourcing, a trusted outsourcing provider that can scale with your needs, elevate your customer experience, and deliver measurable results. Contact us today and let’s start building your global customer service success story today because great CX knows no borders.
.jpg)
As customer demands change and the hiring market becomes more and more competitive, the customer support department of businesses becomes more challenging to staff efficiently, too. As a result, outsourcing continues to be the competitive advantage that all smart, growing businesses need to adopt in 2026.
This year, the brands that win are those that consistently deliver fast, empathetic, and reliable support across every available channel (be that voice, chat, email, SMS, social media, or in-app chats). Still, building and managing that level of support requires significant operational investment, or alternatively, the right outsourcing partner.
Customer support outsourcing services are no longer new. You’ve probably heard of this before — maybe from other businesses in your space or from your competitors in your niche. Either way, it’s a solution that’s here to stay.
The bigger question now is: how can you make the most out of customer support outsourcing?
So, to address this, we’ve prepared this guide for you. Here, you’ll find everything you need to know about choosing an outsourcing partner in 2026, chosen strategically based on:
Whether you’re running a fast-growing SaaS company, a scaling eCommerce brand, or a mature retail business, there’s a right customer support partner that can support your customer success goals and overall business success.
Get to know them here. Keep reading.
In reality, reasons for outsourcing customer support (or any other business process outsourcing move, for that matter) all boils down to one thing: it’s for businesses that need an efficient customer service department, at lower operational costs. Essentially, it used to be about doing more with less.
Beyond this, however, having an outsourced customer service team is the best way to address the evolving landscape of businesses. This 2026, customer expectations are higher than ever — not that the bar was ever low to begin with. Today, customers want real-time responses, personalized interactions, and seamless support across every touchpoint of the customer journey. At the same time, businesses are dealing with rising labor costs, global talent shortages, and the advent of new customer support technologies.
So, far from cost-cutting and mere operational efficiency, businesses are outsourcing customer service to find the right partner that will strengthen their overall brands with meaningful interactions. Here are just some of the reasons why outsourcing customer support this year makes sense:
Fully-trained customer support agents have extensive product knowledge combined with communication skills, as well as empathy and emotional intelligence. Outsourcing partners already have customer service training, strong Quality Assurance (QA) systems, and performance management in place — giving you direct access to a customer service team that can represent your brand with confidence.
Your customers expect support on their schedule, not yours. This makes always-on customer service functions a non-negotiable for thriving businesses across all industries. By utilizing call center outsourcing from locations with different time zones like the Philippines, you get 24/7 live agent coverage, weekend support, and availability across all user channels. This enables your business to deliver consistent customer experience thus increasing customer satisfaction rates, without adding too much strain on your internal operations.
Branding can make or break businesses, and excellent customer service is a must if your business wants to make it. Modern outsourcing partners act as a brand extension, with proactive problem resolution delivered using your brand’s tone and messaging. This way of addressing customer inquiries directly impacts customer retention and supports the business’ long-term growth.
In the customer-driven market of 2026, customer service is all about experiences, scaling smarter, and maintaining operational agility. Of course, the success of all these still depends on the customer service outsourcing company you choose.
Before choosing a BPO partner, it’s important to define what “good customer support” truly means for your business. To guarantee customer care at the level that you need, you need a partner that aligns with your brand tone, customer expectations, and operational objectives when you outsource customer service.
Here are some key criteria to evaluate when looking for outsourced customer support:
Different industries require different support and engagement models. For example,
Given the unique customer needs across every sector, it’s important to find an outsourcing partner with direct industry experience. They can onboard agents faster and provide exceptional customer service that you can depend on.
Another shift in the customer service space is the rise of multiple communication channels. Your customers are now expecting seamless interactions across:
For a small business (or even the larger ones), all these can be quite overwhelming, and understandably so. As such, it’s important to provide customer support agents who can address all channels and integrate tools like Zendesk and Salesforce to optimize the whole customer engagement process.
3. Data Security & Compliance
Dealing with customers also means handling sensitive customer data. When your outsourcing provider operates halfway across the country, data security and compliance can be one of the biggest challenges that you have to address.
Fortunately, since the BPO infrastructure in the Philippines is well-established, the top customer service outsourcing companies in the country all have secure systems and tech stack in place that are designed to protect sensitive client data and ensure compliance for your customer service function.
Another key aspect of outsourcing your customer service operation is cultural and linguistic alignment.
Customers in the US value empathy, clarity, and the use of a friendly, conversational tone across every customer interaction. This means that you need to look for an outsourcing provider whose support team is fully trained to understand US business etiquette and communications style.
While we’ve already established that outsourcing is no longer just about cost-cutting, transparent pricing should still be non-negotiable when choosing a customer support partner. A reliable provider offers:
With the above-listed criteria in mind, we have prepared a list of the top customer support outsourcing companies, as well as how they can support your business with your customer service goals.
KDCI Outsourcing is known for providing tailored customer support solutions for growing US businesses across retail, SaaS, fintech, and professional services. With flexible engagement models and a passion for empowering teams with the best people, KDCI builds dedicated customer support teams that operate as an extension of the client’s brand — ensuring voice consistency, empathy, and service reliability across every single customer interaction.
KDCI’s core customer support services include:
If you’re a growing brand that needs quality-first, flexible customer support with a collaborative outsourcing partner, then KDCI is ideal for your business.
An established BPO company with over 10,000 employees worldwide, Concentrix offers customer service solutions for businesses across the US, Europe, and the Asia-Pacific region. Their customer support offering is recognized for excellent feedback management and continuous service innovation.
Concentrix has automation and optimization technologies that are tailored to match the customer service needs in communications, health care, and financial services. They offer a wide range of services that improve customer experience, so, if you are looking for enterprise-grade CX solutions, then Concentrix may be the right partner for you.
Foundever is one of the leading customer service outsourcing providers in the world, offering sales, technical support, and other customer service solutions for large companies and enterprises.
Known for their cutting-edge technology, flexible pricing models, and AI-driven capabilities, Foundever operates in 45 countries, with teams in the US, Mexico, Germany, and the Philippines. Foundever is best for large businesses looking for a trusted brand in customer service that offers AI-powered solutions.
Another global provider known for their outsourced call center services, Telus Digital offers an extensive range of multi-channel and multilingual customer support services for industries like tech, gaming, eCommerce, fintech, healthcare, hospitality, and more.
Telus Digital offers customer service solutions and digital customer experiences across the US, Europe, Asia, and Africa. They also have AI-powered chatbots that are trained in multiple data annotation languages that allow them to offer innovative customer solutions. This BPO partner is best for brands that are looking for a customized, innovative approach to customer support.
Teleperformance is yet another key player in the customer service space, whose main service locations include the US, Canada, Europe, and Latin America. They provide support in multiple languages and multiple channels, including voice, chat, email, and social media.
Best known for their average client relationship tenure of over 14 years and consistent high ranking in the World’s Best Workplace™, Teleperformance is an ideal partner for businesses in tech, financial service, insurance, telecommunications, and media who are looking for dependable, long-term partnerships.
Accenture is a leading provider of customer service solutions, with operations across Asia, Europe, the Middle East, and the US. As a trusted partner of thousands of global clients, Accenture aims to stay ahead in customer service outsourcing by integrating AI-powered tools into their customer service operations.
With a strong reputation in creating efficient customer experiences and personalized support across industries like healthcare, financial services, and tech, Accenture seamlessly blends AI with people solutions to create positive customer impressions. If you’re looking for a forward-thinking partner with a strong AI-powered approach, Accenture is an ideal for you.
With a strong network of trained customer support agents and a reputation for dependable omnichannel solutions across industries like telecommunications, retail, and healthcare, VXI Global Solutions has been delivering top-notch customer care solutions to over 30 countries worldwide.
VXI offers customized customer support, tech support, sales, and customer engagement solutions that are designed to boost brand loyalty and advocacy. VXI is an ideal partner for growing businesses looking to improve customer satisfaction rates at lower operational costs.
PartnerHero is a dedicated BPO company that offers customer support outsourcing, AI bots, software QA, and content moderation for businesses across the US, Latin America, Europe, Africa, and Asia.
Popular for their efforts in prioritizing employee well-being and benefits, PartnerHero is an ideal partner for brands that are looking for cultural alignment with their outsourced teams, alongside exceptional customer service delivered by passionate support agents.
Alorica prides itself in transforming customer experiences by combining the expertise of their fully-trained agents with advanced technology. This provider is committed to providing services that improve overall customer engagement while reducing costs and increasing business revenue.
With over 100 locations worldwide and an innovative tech stack, Alorica is an ideal customer support partner for forward-thinking businesses that are looking for customer support, technical support, back-office, sales, and collections services.
With decades of experience in the call center industry and a long-standing reputation in providing support for big brands worldwide, TTEC offers innovative customer service solutions like digital customer engagement, content moderation, data annotation, and fraud prevention.
TTEC specializes in working with tech and healthcare companies and offers a range of digital CX solutions that can be tailored to unique business needs. If you’re looking for a company that combines both reputation and innovation, TTEC is the ideal customer support outsourcing company for you.
Enshored is another trusted customer service outsourcing company that offers a range of services including customer support, content moderation, sales, and marketing among others. With a strong focus on tailored solutions, Enshored is popular among scaling businesses across retail, eCommerce, financial services, tech, SaaS, and more.
If you’re in a dynamic space and are looking for crucial support as you scale your business (and customer service operation), then Enshored might just be the partner you can rely on to empower your ongoing growth.
Digital Minds BPO offers full-service customer outsourcing solutions with over 10 years of industry experience and strong commitment to quality customer experiences. With engagement models that allow their support agents to serve as an extension of the internal teams of their clients, Digital Minds is trusted by clients across various business sizes and industries.
Some of the core services of Digital Minds include phone support, live chat support, eCommerce support, in-app chats, and video chat support. As a leading provider of 24/7 customer support services, Digital Minds is an ideal partner for businesses that need an always-on, omnichannel customer service approach.
AnswerForce has been providing 24/7 phone answering services for over 25 years, operating globally and supporting both small businesses and Fortune 500 companies. With flexible plans and personalized customer experiences, AnswerForce empowers businesses to focus on their core functions, without having to worry about the volume of customer calls.
If you need after-hours support and your main customer support channel is via phone calls, AnswerForce is an ideal partner to provide more professional and cost-efficient customer interactions.
Helpware is a relatively new customer experience outsourcing company that offers concierge-level solutions with their innovative tech stack and people-first approach to customer service. Helpware prides itself in building customized teams for customer support and back-office solutions.
With services across digital customer experiences, AI customer service, and back-office support, Helpware is ideal for businesses that are testing the waters and scaling with customized outsourcing solutions in customer support.
Hire With Near is a full-service staffing agency that specializes in hiring bilingual customer support professionals for businesses across finance, AI, accounting, marketing, software engineering, and more.
With end-to-end recruitment and team solutions, Near is ideal for businesses that need to build a support team of customer support agents, technical support representatives, and other customer experience experts that best fit the company’s culture and values.
If you’re running a US business that’s looking to grow and scale this 2026, these outsourcing companies can be the strategic partners you need.
At the end of the day, the success of your customer support outsourcing largely depends on the partnership you build with the provider — and with so many good options out there, we understand how challenging it can be to make a choice.
So, if you’re still not quite sure where to start, feel free to take the first step by chatting with us!
Supporting your customers is always easier with the right partner.
At KDCI Outsourcing, we empower global brands with customer service teams that deliver exceptional experiences at every touchpoint. From voice and chat support to omnichannel CX solutions, we tailor strategies that help you strengthen customer loyalty, boost satisfaction scores, and reduce operational costs.
With decades of experience building high-performing customer service teams in the Philippines, KDCI is a reliable partner that combines human expertise, culture, and technology to help your business grow faster and serve customers better.
If you’re ready to elevate your customer experience and scale your support operations with confidence, contact KDCI Outsourcing today.
Are you ready to take your business to the next level?
Picture this: a fully equipped workspace for your team that you don’t have to build on your own. Even better, this can be in a location halfway across the world, where the labor costs are lower and the top talent are just waiting to be hired. Imagine the difference this can do for your business operations — that’s what BPO seat leasing is for.
With ongoing changes in the global workforce and the rise of remote work options, BPO seat leasing is the key to unlocking your business potential by providing a cost-efficient and flexible solution for establishing a remote team — the perfect extension of your in-house team.
Whether you are a small business looking to expand or a large enterprise seeking to outsource non-core activities, BPO seat leasing has something to offer.
Read on to learn more about the definition, types, and benefits of BPO seat leasing and how it can help your business grow this 2026.
Seat leasing is a cost-effective way for companies to establish a remote office in another country without having to invest in the physical infrastructure required for it. It involves a service provider, usually a business process outsourcing (BPO) company, whether onshore or offshore options defending on the needs of the company, leasing office space and equipment to the client, and managing the facilities. The client, in turn, is responsible for recruiting, training, and managing their own employees who will be working in the leased office space.
This approach allows the clients to benefit from the BPO company’s existing investment in the physical infrastructure, such as office space, equipment, and facilities management. It also allows them to establish offshore operations without incurring high costs associated with setting up a new office, such as rent, utilities, and equipment expenses. Additionally, the client has more control over their employees, as they handle recruitment, training, and management themselves. This means they can ensure that their employees are a good fit for the company culture and have the necessary skills to perform their job functions.
Overall, seat leasing is a flexible and cost-effective way for companies to establish a remote office with fully equipped workstations, allowing them to expand their operations to another country while minimizing the costs associated with setting up a new office.
Call center seat leasing is one great example, since customer service is one of the most commonly outsourced functions, too. For example, a company that specializes in selling insurance products may not have the resources or expertise to manage its own call center.
Instead, they may start leasing call center operations from a provider that specializes in call center management. The provider would then provide the necessary equipment, technology, and personnel to handle the insurance company’s incoming calls. The insurance company would then still be responsible for recruiting and training their own customer support agents, and managing the overall operation of the call center.
Very much like the systems in short and long term leases, working with an outsourcing company for a seat leasing service gives companies the ability to utilize top notch facilities, minus the overwhelming upfront investment.
There are three different types of BPO seat leasing that every business should know:
We will explain the key features of each type and help you determine which one is best suited to your business needs as you look for a BPO seat leasing provider.
In this type of seat leasing, the BPO company provides fully-equipped workstations with all the necessary equipment, such as computers, phones, and internet access, for the client's employees to use. The workstations are also staffed with support personnel, such as IT technicians and administrative staff, to assist the employees with any technical or administrative issues they may encounter.
This type of seat leasing is similar to warm seat leasing, but the workstations are not staffed with support personnel. The client's employees are expected to be self-sufficient and handle any technical or administrative issues they may encounter on their own. The BPO company still provides all the necessary equipment and facilities, but the client's employees are responsible for setting up and maintaining their own workstations.
Co-working seat lease, as the name suggests, is a type of leasing arrangement where employees from different companies share a common workspace. This type of setup is well-suited for companies with small teams and those that wish to hire employees outside their region. For a small business, the main advantage of this type of leasing is that it provides access to all office amenities such as the reception area, pantry, and conference room, without the need to invest in them.
To sum up, the type of BPO seat leasing that is best for a company depends on their specific needs and budget. Warm seat leasing is ideal for companies that need a fully-equipped workstation with support personnel. Cold seat leasing is ideal for companies that are self-sufficient and prefer to handle their own technical and administrative issues. And lastly, co-working seat leasing is ideal for companies that need a flexible and cost-effective way to establish a remote office.
BPO seat leasing offers a lot of benefits most businesses are not aware of. For businesses running offshore operations, this is one of the best ways to save on costs, without losing full control of the hiring and management of staff.
Let us help you explore the many benefits of BPO seat leasing, so you can determine if this solution is right for your business.
BPO seat leasing is a cost-efficient solution for small and medium enterprises (SMEs) and start-ups. The cost of renting office space, especially in urban areas, can be quite high due to the high demand for commercial spaces. Established companies are willing to pay premium prices to occupy these spaces, which drives up rental costs. This can be a major challenge for SMEs and start-ups, which often have limited budgets. Leasing a seat solves this problem by providing a more affordable alternative to traditional office space. Instead of renting a whole office, companies can lease individual seats or desks in a shared office space. This can be significantly cheaper than renting a traditional office space, as the costs are shared among multiple companies.
For example, a start-up that needs 10 seats for its employees can lease them in a shared office space for a fraction of the cost of renting a whole office. This allows the start-up to focus its resources on its core operations, rather than on infrastructure and office management, without, of course, sacrificing the comfort and security of the staff when it comes to the office space and amenities available to them.
Seat leasing is a flexible and customizable solution for companies of all sizes. The contracts for seat leasing are usually straightforward, and can be modified and adjusted depending on the company's changing needs. This allows businesses to scale up or down their office space as needed, without having to worry about long-term leases or expensive cancellations.
BPO seat leasing also operates 24/7, even during weekends and holidays, which makes it an ideal solution for companies with shifting schedules. This allows businesses to maximize efficiency, by ensuring that there is always someone available to answer phone calls, answer emails, or perform back-office tasks, even outside of regular office hours.
BPO seat leasing providers typically have a lot of experience in managing office spaces and providing support services. This allows businesses to take advantage of their expertise and resources, without having to invest in them.
For example, an outsourcing service provider typically has a team of IT professionals who can help businesses with their IT needs, such as setting up and maintaining computer systems, troubleshooting technical issues, and providing software and hardware support. This can help businesses to save costs, as they do not have to invest in hiring and training their own IT staff.
To secure sensitive data, BPO seat leasing companies frequently have strong security measures in place. Businesses can benefit from this by feeling secure in the knowledge that their data is safe and being protected from data breaches.
For instance, many BPO companies have strict security protocols in place to protect against unauthorized access to their facilities. This may include measures such as keycard access, security cameras, and security guards. They also ensure that their computer systems and networks are protected by firewalls, anti-virus software, and other security measures to prevent hacking and data breaches.
BPO seat leasing allows businesses to outsource non-core activities, such as product information management, and focus on their core business activities. By outsourcing non-core activities, businesses can concentrate on their revenue generating tasks and increase their bottom line.
For example, businesses can outsource Ecommerce tasks such as product catalog management and data entry to a service provider. This allows businesses to focus on their core activities, such as product development, marketing, and sales, without having to worry about managing their office space.
Top global companies that offshore their operations to the Philippines can take advantage of 70% cost reduction on operational expenses. With the Philippines’ low cost of living and competitive wage rates, you can increase your operational efficiency while keeping a positive cash flow.
If you’re a small company with a growing demand for additional staff, building an offshore team in the world’s top outsourcing destination is a smart move. Offshore staffing companies like KDCI can help you set up the perfect extension of your in-house team in the Philippines. Our multi-layered quality assurance, effective oversight management, top-notch data infrastructure, and 100% backup power can guarantee fast ROI from your offshoring initiatives.
Are you ready to get started? Then, click the button below and get a FREE consultation with one of our experts today!
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
