Many business owners like to offshore employees to scale their businesses with lower costs. But managing offshore employees isn’t easy, especially if you’re used to working with in-house staff. Apart from choosing the right offshoring service provider, you also need good management practices to ensure that both your business and your offshore employees benefit from the partnership.Below, we’ll walk you through on how managing offshore employees can be done effectively so, you can successfully scale your business!
Because offshore employees are based far from you, you will come across a lot of differences compared to when you’re handling in-house staff. Below are some notable differences you should watch out for if you’re looking to offshore and plan on managing offshore employees.
Managing offshore employees requires more attention when it comes to communication because of language and cultural barriers. If it’s your first time offshoring employees, you can expect miscommunications at the start.
Offshore employees may work in a different time zone, which can create scheduling challenges. Although your business can also use this to your advantage, you should still be aware of these differences and plan accordingly to ensure effective collaboration and seamless flow of managing offshore employees.
Unlike with in-house staff, it's difficult for you to supply your offshore employees with the necessary software and equipment they need for their tasks. Shipping and channel management are costly and inconvenient. Not to mention, different departments have varying technological needs that will require specialized equipment.
Managing offshore employees may require additional legal and compliance requirements. This can include understanding local labor laws, tax requirements, and data protection laws.
Building trust with offshore employees can be challenging, as managers may not have the same level of face-to-face interaction as with in-house staff. You should take your time in establishing rapport with offshore employees and maintain open lines of communication to build trust over time.
Managing offshore employees may be difficult at first, but with the right management practices, you can expect your working relationship to be just like that of in-house staff. Below are some tips on how effective managing offshore employees can be achieved.
Regular communication is essential in effectively managing offshore employees. Since they’re far from you, expect that they may not be on the same level of on-call availability as in-house staff. To prevent issues like constant unavailability, slow response times, and communication delays, start by setting communication channels.During onboarding, orient them on how you’ll talk to each other. Specify if you prefer messaging through emails, SMS, or calls. You should also decide on what app or website to use, so you can ensure that everyone is on the same page.
Make sure to take time to clearly define your expectations to your offshore team. This includes things like their performance, work hours, response times, and deliverables. Make sure that your offshore staff understand their roles and responsibilities, as well as how their work fits into the larger picture.
Provide regular feedback when managing offshore employees to help them improve their performance. This can include constructive criticism, positive feedback, and recognition for a job well done. Doing so will give them an idea of their current performance, as well as your satisfaction level.
Offshore employees may feel disconnected from the rest of the team because of the setup. If not managed, this may affect their work performance and your working relationship. So, when managing offshore employees, try to foster a sense of inclusion by including them in team meetings, social events, and other activities. You can also hold programs, especially for them.
Always keep in mind that your offshore employees will come from different cultural backgrounds since you’re from different places in the world. Thus, it’s essential to emphasize cultural sensitivity and train all team members on cultural differences. Implementing related programs to your management style will allow you to maintain an ideal level of collaboration.
Technology is your friend when it comes to connecting and managing offshore employees. Utilize social media apps and software to make collaboration easier and more efficient. You should also look into using tools for video conferencing, project management, and instant messaging to streamline operations.
Aside from managing offshore employees effectively, getting the right offshore employees for your business is essential to ensure that your team is productive, efficient, and able to meet your business needs. Here are some steps you can take to ensure that you find the right offshore employees for your business.
Before you start looking for offshore employees, you should have your own set of requirements. This should include qualifications, skills, experience, and other standards that you think are essential for the job. Conduct thorough interviews with candidates to assess their skills, experience, and cultural fit, may it be through phone, video call interviews, or in-person settings.
The job descriptions should also be clear enough for the potential offshore staff to fully understand the roles and responsibilities of the position. This will help ensure that they are aware of what is expected of them, and, thus, they can make informed decisions about the job.
Being culturally fit with your partners is essential when it comes to managing offshore employees. Cultural fit is an important consideration when hiring offshore employees. Look for offshore employees that share your values, so you can work effectively with your team.
If an offshoring provider offers a trial period for their service, you should highly consider availing the option before fully committing to the working relationship. Doing so will give you enough time to grasp and decide whether the employees are the right fit for your business.
Work with reputable staffing agencies that specialize in offshore staffing services so, you can better handle managing offshore employees. These agencies can help you find qualified candidates who meet your requirements, thus offering a better guarantee of the quality of the service you’ll receive.
To get a dedicated team of offshore staff and make managing offshore employees easier, the best course of action to take is to look for an offshoring provider. They’re more convenient to work with since they already have a readily available talent pool that will meet your standards. Here are some tips to help you choose the right offshore partner.
Before you start looking for an offshoring provider, clearly identify your business needs. This should include the services you require, the size of the team you need, and the budget you have available.
Look for an offshoring provider with experience in your industry and the services you require. Ask for case studies or references to assess their experience and track record. You can also look up the specific agency’s customer reviews on their own website or through Google My Business.
Check the provider's credentials, including their certifications, industry affiliations, and awards. Doing so will help you get an overview of expertise level and credibility. This will also aid in figuring out whether they can really meet your demands or not.
Evaluate the provider's infrastructure, including its technological equipment, communication channels, and security protocols. Ensure that they have the necessary infrastructure to support your business needs, so you won’t have to worry about additional work like shipping equipment and availing of new software.
Look for an offshoring provider with a diverse and skilled talent pool. Find those that offer candidates with a range of expertise and experience levels, so you can get quality deliverables once you start working with each other.
Cultural fit is an important consideration when choosing an offshoring provider. The Philippines is one of the top choices to look at when it comes to this aspect as they have close cultural ties to Western countries like the US and the UK.
Ensure that the offshoring provider has the scalability to support your business needs. This can include the ability to scale up or down as your business needs change, so you won’t have to worry about making big adjustments if ever your brand needs to grow or reduce operations in the future.
You also have to consider your budget, so make sure to evaluate the provider's pricing model. It should align with both your financial capabilities and business needs. Look for a provider that offers transparent pricing and flexible payment options, and avoid those that come with hidden charges.On the other hand, if your goal is to cut down on expenses, offshore your staffing needs to a developing country like the Philippines. You can expect a 70% reduction in operational costs because of the lower labor costs in the said country. Read more about how much companies are able to save by offshoring to the Philippines.
When choosing an offshoring service provider, looking at Philippine-based agencies is a great choice. 88% of Filipinos speak English and the Philippines has a similar culture to Western countries, making managing offshore employees easier for you.Get the best offshore team possible, and offshore your staffing needs to KDCI. Our offshore staffing services include back office operations, customer support, graphic design, digital marketing, finance and accounting, and web development.Find the perfect offshoring partner in the Philippines. Click the button below to learn more about KDContact Us
Offshoring staff to the Philippines, and other developing countries is a good way to solve your staffing issues while still being able to enjoy high-quality work and up to 70% reduction in operation costs.However, offshoring staff, especially to developing countries, isn't always a smooth and easy process. Along with its benefits, it also comes with a number of challenges that you need to resolve if you want to ensure efficient staff performance. What are these challenges, and how can you overcome them? Read further to find out!
There are many things that make the Philippines famous for offshore outsourcing. Below are some of the most common reasons.
Offshoring staff to the Philippines is famous because of the excellent level of English proficiency that Filipino workers have. So, working with Filipino workers will be easy since they can communicate with clients from English-speaking countries. This has made the country a famous destination for offshoring services such as customer support, digital marketing, and back-office operations.
The Philippines has lower labor costs compared to developed countries like the United States and the United Kingdom. But how much companies are able to save by offshoring staff to the Philippines? Companies can expect to cut their operation costs by up to 70% when they hire offshore staff from the Philippines, making for a cost-effective solution for businesses looking to save on labor costs without sacrificing quality.
The Philippine government has implemented policies and initiatives to promote and support the offshoring industry. This includes tax incentives, streamlined business registration processes, and the establishment of special economic zones.
The Philippine culture is heavily influenced by Western culture, particularly American culture, so there are little to no cultural barriers when it comes to professional environments. This means that the company can rest assured that the offshore Filipino workers understand the business practices and communication styles of clients from Western countries, making the country one of the best offshoring staff destination for businesses.
The Philippines has a large pool of skilled workers, particularly in the fields of information technology, accounting, and healthcare, ideal for offshoring staff. Many universities in the country also offer courses that are relevant to the outsourcing industry.
Offshoring staff refers to the practice of hiring employees from a foreign country to work for a company based in another country. In this arrangement, the staff are located in a different geographical location than the company, and they may work remotely or in a dedicated office space.Don’t confuse offshoring with outsourcing. Learn the differences of the two approaches here.The main reason why companies prefer offshoring staff is to take advantage of the cost savings associated with working with talents from countries with lower labor costs. Moreover, it can provide a range of services, including customer service, software development, data entry, and accounting, some of which can be hard to find locally.Offshoring staff can provide benefits to both the company and the offshore staff. Companies can access a wider pool of talent and reduce labor costs, while offshoring staff can access better job opportunities and higher pay than they might have available in their home countries.However, the approach of offshoring staff can also present some challenges for both the company and the offshore staff. Companies that are looking into offshoring their staffing needs should carefully consider the potential benefits and drawbacks to make the most out of the setup. Developing effective management strategies is also necessary.
Offshoring staff to the Philippines can present several challenges that companies need to be aware of and address to ensure the success of their outsourcing efforts. Some of these challenges are the following.
First challenge of offshoring staff in the Philippines is cultural differences. Despite the Philippines and western countries having compatible cultures, you still can’t have 100% assurance that your in-house staff, if there are, and your offshore staff will click immediately. There will always be slight cultural differences between the home country and the Philippines, which can lead to misunderstandings and miscommunications.
Next is the differences in time zone. The Philippines is several hours ahead of many Western countries. This can create difficulties in terms of scheduling and communication. Both the company and the offshore staff should come to an agreement about the working hours, non-working holidays, and other technicalities involved in setting a work schedule.
Third offshoring staff challenge is the language barriers. While the Philippines is known for its English proficiency, there may still be language barriers that can affect communication and productivity. Companies should ensure that their offshore staff are proficient in the specific dialect or accent used by their clients. This is also where different communication styles will come into play.
Finally, the technology and infrastructure limitations. Since the Philippines is still a developing country, it may not have the same level of technological infrastructure as developed countries like the US. This can affect the speed and quality of work to be delivered.
Offshoring staff to developing countries can present several challenges, but there are strategies that companies can use to overcome these challenges and ensure the success of their offshoring efforts. Here are some tips.
To overcome cultural differences, alongside offshoring staff, companies should invest in cultural sensitivity training for their local and offshore staff. This can help promote better understanding and collaboration among the team, and will also prevent possible miscommunication in the long run.
Clear communication is critical for the success of offshoring efforts. Companies should establish clear communication protocols that take important factors into account, such as time zone differences and language barriers. Doing this means holding regular check-ins, video conferencing, and incorporating instant messaging tools.
The limitations on infrastructure and technology is one of the biggest challenges of offshoring to the Philippines. To solve this, companies should provide their offshore staff with the necessary tools and technologies to perform their jobs effectively. Invest in providing hardware and software, fast and reliable internet connections, and access to cloud-based collaboration tools.
To overcome data security concerns, companies should implement appropriate measures to protect their confidential information and comply with relevant data protection regulations. This may include taking steps like establishing clear security policies and procedures, implementing data encryption, and conducting regular security audits.
Building strong relationships with offshore staff is one of the main keys to establish success in offshoring. Companies should invest in relationship-building by regularly visiting their offices, providing opportunities for training and development, and offering recognition and rewards for their work.
Get the best offshoring Philippines has to offer when you partner with KDCI!We, at KDCI, have been offering our outsourcing and offshoring solutions for more than a decade now, making us experts at overcoming the challenges that come with offshoring to a developing country like the Philippines.Our offshore staffing solutions range from a variety of services, including back office, customer support, graphic design, digital marketing, finance and accounting, and web development.Do you want to get the best offshoring Philippines has to offer, and save 70% on operation costs? Just click the button below!Contact Us
Offshore staffing in the Philippines has long been a trend in the business world. In the US, alone, 66% of companies turn to offshore outsourcing solutions for their staffing needs..Now, for those who also want to try offshoring staff, there’s one thing that you need to understand first: How does offshore staffing works? This is what we’ll discuss in this article. We’ll also talk about why companies choose offshoring, and how you can be successful if you choose to go this route.
Offshoring is the practice of relocating a company's business processes, functions, or services to another country. It involves transferring certain aspects of a business to a location outside the country where the company is headquartered.Usually, a company will choose a country with lower labor costs to achieve cost savings and other advantages. There should also be a large pool of skilled workers. These countries are often referred to as "offshore destinations" and may include countries in Asia, Eastern Europe, and Latin America.The process of offshoring involves the following steps:1. Identifying the processes or functions that can be moved to another country2. Identifying the location for the offshored work3. Creating a plan to manage the transitionOnce the offshoring plan is implemented, the company will typically work closely with the offshore team. This is to maintain quality standards and ensure that the work is completed on time and within budget.
Offshore staffing can be a good strategy for businesses, particularly those looking to reduce costs, access specialized expertise, or expand their global reach.By adopting offshore staffing as a business strategy in business functions, companies can tap into a larger pool of skilled workers, particularly in countries where labor costs are lower than in their home country. This can result in significant cost savings for labor-intensive tasks such as customer support or manufacturing.In addition to cost savings, offshore staffing can also provide access to specialized expertise that may be difficult to find locally. For example, many countries have developed expertise in areas such as IT or healthcare. Thus, offshoring to these countries can allow companies to tap into this expertise and gain a competitive advantage.Additionally, this offshore staffing approach can be a key strategy for companies looking to expand their global reach and tap into new markets. By establishing a presence in a foreign country, companies can gain a better understanding of local markets and cultures, and develop products and services that are tailored to the needs of those markets.However, it is important to note that offshore staffing also poses certain risks and challenges. Cultural and language barriers, data security concerns, and political risks are just a few of the potential drawbacks that companies must carefully consider before embarking on an offshoring strategy.Companies must weigh the potential benefits and drawbacks to know if offshoring will be a good strategy or not.
A lot of companies choose to offshore their staffing needs overseas. Apart from being a trend in the industry, below are the reasons why they also opt for this offshore staffing strategy.
Offshoring to countries with lower labor costs can significantly reduce a company's expenses. This is especially beneficial for companies that need a high volume of manpower for their business functions.
Offshore staffing can provide access to a larger pool of skilled workers with specialized expertise. Companies may choose to offshore if they find it hard to find local staff that is in line with their standards and requirements.
Offshoring to countries in different time zones can allow companies to operate 24/7. This will lead to steadier business hours and operations without stretching limited employees thin.
Offshore staffing can provide companies with greater flexibility and agility to respond to changing market conditions. With offshore outsourcing solutions, companies will find it easier to scale their operations up or down, depending on their current state.
Offshore staffing can be a key strategy for companies looking to expand their global reach and tap into new markets. By offshoring services to a developing country like the Philippines, these multinational companies will have the chance to obtain an international audience and learn about their culture and preferences without making additional investments.
Offshoring in the Philippines continues to be a thriving industry. The country stays as one of the top destinations for businesses looking to offshore their operations overseas.According to USource, the Philippines' outsourcing industry is expected to generate around $38.9 billion in revenue by the end of 2022, making it a significant contributor to the country's economy.However, the offshore outsourcing industry in the Philippines also faces challenges. Competition from other outsourcing destinations such as India and China, as well as the rise of automation and artificial intelligence, are just a few of the challenges that the industry must contend with.Nevertheless, the Philippines' offshoring industry remains a significant and growing part of the country's economy. The industry expects continuous growth in the global market in the years to come.
Offshoring is one thing. Offshoring staffing to the Philippines is another, better choice for your business. Here are some reasons why.
The Philippines has a large pool of skilled workers, particularly in the fields of customer support, web development, and back office roles. This makes it easier for businesses to find and hire the talent they need.
The cost of labor in the Philippines is generally lower compared to other countries with already-developed economies like the US and Europe. This can result in significant cost savings for businesses that choose to offshore staffing to the Philippines.Read more about how much money companies save by offshoring to the Philippines.
English is one of the official languages of the Philippines, and many Filipinos are fluent in English. This makes it easier for businesses to communicate with their offshore teams and ensures that there are no language barriers.
Looking to streamline your business operations and reduce costs? Offshore your staffing services to the Philippines! With a large pool of skilled workers, cost-effective labor, exceptional English proficiency, and government support, the Philippines is the perfect destination for businesses looking to expand their global reach.With KDCI, you will get offshore staff from the Philippines that are experts in several industries, including customer support, graphic design, digital marketing, web development, and more.Click the button below to contact us.Contact Us
The Philippines has always been one of the top choices for offshoring staffing needs. In fact, as per a study conducted by Outsource Accelerator, the most outsourced services from the country are back office and customer support.There’s no question about the quality of service that you’ll get from offshoring to the Philippines. The only concern now is the cost. In this article, we’ll discuss how much money you need to offshore staff from the country, and how much you’ll be able to save compared to outsourcing from others.
The price plans offered by offshore companies in the US can vary depending on several factors, such as the type of service you’re looking into, the level of expertise required, and the location of the offshore company.For outsourcing services, the cost of an offshore company in the US can range from $20 to $80 per hour. The hourly rate still needs to take various things into account, including the complexity of the work, the current scale and level of demands of your business, and the additional services that come with it.You will also have to consider the offshore company and its corresponding pricing model. Some charge a fixed monthly rate while others set a percentage of employees’ salary.
On average, the hourly rates for offshore staff from the Philippines range from $5 to $15 per hour. This range may vary depending on the specific tasks that the offshore staff will be performing. For instance, tasks that require specialized skills such as web development or software engineering may have higher hourly rates than administrative tasks such as data entry or customer service.In addition to hourly rates, offshore staffing companies may charge additional fees such as setup fees, recruitment fees, or management fees. It is important to consider these fees when comparing offshore staffing companies.Learn more about how much it costs to outsource to the Philippines.
The amount that companies can save by offshoring to the Philippines can vary widely depending on various factors such as the industry, type of work to outsource, location, and the size of the company.However, in general, the cost of labor in the Philippines is lower compared to developed countries like the United States, Australia, and Western Europe, which makes it an attractive destination for companies looking to save on labor costs.According to a report by Everest Group, companies can save between 60% to 80% on labor costs by offshoring to the Philippines compared to onshore operations in developed countries. The lower salaries and wages of employees in the Philippines, as well as the lower cost of living in the country, attribute to these significant cost savings.For reference, the hourly rate for an offshore company in the US can range from $20 to $80 per hour. In contrast, the hourly rates for offshore staff from the Philippines range from $5 to $15 per hour. Therefore, companies can potentially save between $5 to $75 per hour by offshore staffing from the Philippines compared to outsourcing services in the US.Moreover, the Philippine government offers various incentives to encourage foreign companies to invest in the country, such as tax holidays, exemptions, and reductions. These incentives can further lower the costs of doing business in the Philippines.Overall, while the exact amount that companies can save by offshoring to the Philippines can vary, it is generally considered to be a cost-effective option for companies looking to reduce their labor costs while maintaining quality output.
One of the primary reasons offshore staffing in the Philippines is more affordable is due to the lower labor costs. Since the said country is still developing and comes with lower costs of living and lower wage rates compared to first-world countries like the US.Offshoring is popular for being a cost-efficient option compared to hiring an in-house staff. Here are some reasons why.
When a company hires an in-house staff, they need to provide various benefits like health insurance, retirement plans, paid time off, and other benefits, which can add up to a significant cost. In contrast, offshore staffing companies typically offer more flexible arrangements, with fewer benefits or other expenses that can drive up costs.
Offshoring provides companies access to a global talent pool, allowing them to access specialized skills that may not be readily available or affordable locally. This can enable companies to scale up their operations and stay competitive without incurring the high cost of hiring specialized talent in-house.
Companies that offshore staffing also typically save on overhead costs, such as rent, utilities, and office equipment. Now, since there will be no need to provide these in-house infrastructures, companies can expect to lower their overall expenses.
Offshoring to the Philippines offers several benefits to businesses. Below are the following advantages.
One of the primary benefits of offshoring to the Philippines is cost savings. The cost of labor in the Philippines is generally lower than in developed countries like the US, making it a cost-effective option for businesses looking to reduce their labor costs.
The Philippines has a highly skilled and educated workforce, with a large number of graduates in fields such as IT, engineering, and business. This makes it an attractive destination for businesses looking to tap into a skilled and diverse talent pool.
English is widely spoken and understood in the Philippines, making it an ideal destination for businesses looking to outsource customer service, technical support, or other tasks that require excellent communication skills.
The Philippines has a strong cultural affinity with Western countries, which makes it easy for businesses to work with offshore staff from the Philippines without facing significant cultural barriers.
The Philippines is located in a time zone that is compatible with many Western countries, making it possible for businesses to maintain real-time communication and collaborate effectively with offshore staff.
The Philippine government has implemented various incentives and initiatives to encourage foreign investment and support the growth of the offshoring industry.
Looking to scale your business operations while maintaining quality output and reducing labor costs? Offshore your staffing needs to the Philippines!At KDCI, we offer cost-effective staffing solutions that can save your company up to 70% on labor costs. Our highly skilled and educated workforce in the Philippines can handle a variety of tasks, including back office, customer support, graphic design, digital marketing, finance and accounting, and web development.Click the button below to contact us and learn more about our offshore staffing services.Contact Us
Share your passion with everyone! Whether you’re a mountaineer, knitter, or home cook, you’re surely not the only one in the company!
This 2023, KDCI is launching our Create-A-Club program that allows individuals to find kindred spirits in the company through self proposed clubs. Find your flock, build your club, and start enjoying what you love together!
The Create-a-Club Program is a KDCI initiative launched in 2023 that aims to foster a sense of community among employees and promote employee engagement within the organization. Employees are encouraged to form clubs based on shared interests, hobbies, or passions, based on set criteria and their activities will be funded by the company upon approval.
This program aims to create a more dynamic and diverse workplace by promoting the shared interests of employees. As an employee driven initiative, this program aims to empower individuals, enrich company culture, as well as promote a more balanced work environment.
To create a club, you must find members, nominate a president, and submit a proposal. The detailed mechanics on how to create a club are yet to be released. Stay tuned for more information!
You can suggest any club as long as it meets the criteria provided in the soon to be released mechanics, and they are not illegal, unethical, immoral, and misrepresents the company in any way shape or form. Stay tuned for the mechanics for more information!
The start of the program and when you can start submitting your club proposals will be announced later. Stay tuned for more information!
(last updated on March 27, 2023)
When businesses look for ways to increase productivity and reduce costs, outsourcing help desk services may appear to be a viable option. However, is it truly worth it in the long run? According to Hubspot, 86% of service teams note that having a help desk system increases their productivity.It is critical to look at the entire picture when assessing the cost to outsource help desk services. The expense of hiring a team or firm to provide help desk services must be considered, as well as the costs of training and support, software and hardware, and ongoing maintenance.In this blog post, we shed light on the cost of outsourcing help desk services, its benefits, and how to find the right service provider for your business.
So, first off, what is a help desk? A help desk is a service that provides technical support to people who use technology, like computers or smartphones.
If you have a problem with your computer, for example, you might call a help desk to get assistance. Now, sometimes companies outsource their help desk services. This means that instead of having their own employees provide technical support, they hire another company to do it for them. This can be a good idea because it can save the company money and resources.
But how much does it cost to outsource help desk services? Well, it depends on a lot of factors. In the United States, the average cost to outsource help desk services is between $80.00 and $150.00 per month per user. That means if a company has 100 employees who need help desk support, it could cost them anywhere from $8,000 to $15,000 per month.
However, there's another option. Companies can outsource their help desk services to a developing country like the Philippines where helpdesk services usually fall within the range of $20.00 to $50.00 per month per user. If the company with its 100 employees were to outsource help desk services rather than hire it in the US, the monthly total will be $2,000 to $5,000 per month. That's 60-70% cost savings!
The rate difference is primarily due to the lower cost of living in the Philippines, resulting in lower labor costs. Simply put, outsourcing to the Philippines can be much cheaper than outsourcing to the United States.
There are many factors that can affect the cost of outsourcing help desk services. Here are some of the most important factors to look into:
Where the company providing the help desk services is located can affect the cost. For example, wages are generally higher in the United States than they are in the Philippines, so outsourcing to the Philippines can be cheaper.
The skill level of the people providing the help desk services can also affect the cost. If the people providing the services are highly skilled and experienced, they may charge more.
The level of service that the company wants can affect the cost. For example, if the company wants 24/7 support, it will likely cost more than if they only want support during business hours.
The technology being used can also affect the cost. For instance, if the company needs help desk support for a complex software system, it may cost more than if they just need support for basic computer issues.
The language being spoken can also affect the cost. For example, if the company needs help desk support in a language that is less commonly spoken, it may be more expensive.As you can see, there are many factors that can affect the cost to outsource help desk services. It's important for IT help desk companies to consider these factors and choose a provider that meets their needs and budget.
Outsourcing help desk services can provide numerous benefits to companies that opt to work with a reliable service desk outsourcing provider. Here are some of the benefits that are worth note taking:
Outsourcing IT help desk services can be cheaper than hiring and training in-house staff. This is because the cost of living and wages can be lower in other countries. For example, outsourcing to a developing country like the Philippines can be cost-effective for companies based in developed countries. This means that companies can save money on staff salaries, benefits, and training costs.
The company providing the help desk services is likely to have specialized expertise and experience in providing technical support. This means that the company can get high-quality support without having to invest in training or hiring new staff. The provider may have employees who are certified in specific technologies, which can improve the quality of the support provided. Additionally, the provider may have experience dealing with a wide range of technical issues, which can make them better equipped to handle complex problems.
Outsourcing help desk services can provide flexibility and scalability. If the company needs to scale up or down quickly, it's easier to do so with an outsourced help desk support provider than with in-house staff. This is because the provider can quickly allocate more or fewer resources as needed. For example, if the company needs more support during a busy period, the provider can quickly allocate more staff to handle the increased workload.
Outsourcing help desk services can allow the company to focus on its core business activities. Instead of spending time and resources on technical support, the company can concentrate on its main business goals. This can make the company more productive and efficient, as it can focus on activities that directly contribute to its bottom line.
IT help desk outsourcing can give the company access to new technology and tools. The provider may have access to the latest software and hardware, which can improve the quality of the technical support provided. Additionally, the provider may be able to offer the company access to new technologies and tools that the company wouldn't have been able to afford on its own. This can help the company stay competitive and up-to-date with the latest industry developments.
When it comes to outsourcing help desk services, there are several key elements to look for in a contract to ensure you get the best value for your money. Here are some important considerations to keep in mind:
A SLA is a contractual agreement between the service provider and the customer that outlines the level of service the provider will deliver. When outsourcing help desk services, it's important to have clear SLAs in place that define the level of service you can expect to receive. This includes factors like response time, resolution time, and availability. Ensure that the SLAs are realistic and aligned with your business needs.
As your business grows or changes, your help desk needs may also evolve. It's important to have a contract in place that allows for flexibility and scalability in your outsourcing arrangement. This means that the service provider should be able to quickly and easily adjust the level of support they provide as your needs change.
To ensure that you're getting the best value for your money, you'll need to have clear metrics in place to measure the success of the outsourcing arrangement. This includes regular reporting on performance metrics like ticket volume, ticket resolution time, and customer satisfaction scores. Ensure that the provider has a strong reporting system in place that allows you to monitor these metrics and make data-driven decisions.
The cost structure of the outsourcing contract is another important consideration. Ensure that the outsourcing pricing model is transparent and aligned with the level of service you expect to receive. Look for a provider that offers flexible pricing options that allow you to pay for the level of support you need without overpaying for services you don't need.
When outsourcing help desk services, you'll be sharing sensitive information with the provider. Ensure that the contract includes clear provisions for data security and privacy. This includes ensuring that the provider has appropriate security measures in place, and that they comply with relevant regulations like GDPR and CCPA.
Choosing the right help desk outsourcing provider based on cost can be a complex process, but by following these steps you can simplify the decision-making process:
The first step is to determine how much you can afford to spend on outsourcing help desk services. This will give you a baseline for evaluating different providers based on cost.
Research and compare the prices of different help desk support outsourcing providers. Look for providers that offer competitive pricing and consider the range of services they offer.
Cost is important, but it's also important to choose a provider that has the experience and expertise needed to provide high-quality help desk services. Look for providers that have a proven track record of delivering successful help desk solutions for businesses similar to yours.
The location of the provider can also impact cost. Providers located in developing countries may offer lower costs due to lower labor costs, but there may be trade-offs in terms of language barriers and cultural differences.
When outsourcing help desk services, it's important to choose a provider that can effectively communicate with your customers. Evaluate the provider's language skills and consider whether there may be any language barriers that could impact the quality of the service provided.
Before finalizing an outsourcing agreement, review the provider's contract terms. Look for any hidden costs or fees, and ensure that the contract terms align with your business needs.
When evaluating help desk outsourcing providers based on cost, it's important to consider long-term value. While one provider may offer a lower initial cost, a higher-quality provider may offer better long-term value by providing more effective support and reducing the need for future investment in help desk services.
At KDCI, we provide outsourced technical support specialists who are specifically trained to handle Ecommerce customer support. Our team is based in the Philippines and is carefully selected based on their excellent communication skills, quick problem-solving abilities, and ability to work well under pressure.By outsourcing your help desk support needs to KDCI, you can rest assured that your customers will receive the best possible support. Our team can quickly and accurately respond to customer queries, identify customer needs, analyze and report product malfunctions, and ensure that all customer concerns are addressed promptly and professionally. This not only improves customer satisfaction but can also help to increase customer loyalty and retention.Are you interested to learn more about our services? Then, click the button below to get started!Contact Us
Quality assurance is essential for the success of any web development project. Whether you're just starting out or already managing a few projects, making sure your web development projects are of the highest quality is key to meeting customer satisfaction and staying ahead of the competition.According to Statista, 60% of customers say website usability is important for them in an online shop. This indicates the importance of quality assurance in web development, as the usability of a website plays a key role in customer satisfaction and retention.In this blog article, we'll look at the basics of quality assurance and how to apply best practices to ensure your projects are of the highest quality. We'll also discuss the tools and techniques you can use to make sure your web development projects meet customer expectations. Read on to learn how to ensure quality in your web development projects.
Quality assurance in web development is the process of ensuring that a website or web application meets the required standards of quality and functionality before it is released to the public. It involves a set of activities and techniques designed to verify that the website or application is free from errors, bugs, and defects.
One way to think of quality assurance in web development is to imagine building a house. Just like a house needs to be built with a solid foundation, sturdy walls, and a functional layout, a website needs to be built with good code, clean design, and user-friendly navigation. Quality assurance is like a final inspection of the house, where all the systems are checked to make sure they work properly, and any necessary adjustments are made before the new owners move in.In web development, quality assurance activities typically include testing the website or application for functionality, performance, usability, security, and compatibility with different browsers and devices. This can involve manual testing by human testers or automated testing using software tools.
The goal of quality assurance is to ensure that the website or application meets the expectations of the client, the end-users, and other stakeholders, and delivers a positive user experience. Here are top reasons why it is important in web development:
The approach to quality assurance in web development will depend on the specific needs and goals of each business. But these are the common steps that web QA specialists follow to ensure that the website is reliable, secure, and user-friendly for end-users:
First, the quality criteria need to be defined, which includes the requirements, expectations, and standards for the website. This step involves collaborating with the client, stakeholders, and the development team to identify what the website should achieve.
Next, a testing plan needs to be created, outlining the testing process, scope, and schedule. This involves identifying the types of tests to be conducted, such as functionality, usability, security, and performance, and determining when and how they will be conducted.
Functional testing is performed to ensure that the website functions correctly, as intended. This involves testing all the website's features, such as links, forms, buttons, and images, to make sure they work as expected.
Usability testing is performed to ensure that the website is user-friendly and easy to navigate. This involves testing the website's design, layout, and navigation to identify any areas that may be confusing or difficult to use.
Security testing is performed to ensure that the website is secure and protected from external threats. This involves testing the website's vulnerability to hacking, malware, and other security risks.
Performance testing is performed to ensure that the website performs well, without any lag or delays. This involves testing the website's speed, scalability, and responsiveness, to ensure that it can handle high traffic and usage.
As testing is conducted, any issues or defects that are identified need to be documented and reported. This involves creating detailed reports that describe the issue, the steps to reproduce it, and the expected outcome.
Once issues have been identified, the development team needs to fix them, and the website needs to be retested to ensure that the issues have been resolved.
Finally, the website is verified against the quality criteria defined in step one. This involves ensuring that all requirements and expectations have been met, and the website is ready for deployment.
Here are some common tools used for quality assurance in web development:
Conducting different types of QA testing ensures that the web application is functioning as intended and all features are working correctly. Here are the different types of QA testing you may need to identify and fix any usability issues your website may have:
When it comes to performing web quality assurance, there are several common mistakes that you should avoid to ensure that your website is running smoothly and without any issues. Here are some of the most important ones:
Looking for the top web QA specialists in the Philippines to ensure that your digital platforms function smoothly and are free from issues? Consider KDCI, a leading outsourcing company in the Philippines that offers comprehensive quality assurance services for your website and ecommerce platforms.Our web QA specialists are experts in identifying and testing various aspects of your website, including functionality, usability, performance, responsiveness, cross-browser compatibility, and security. They work closely with your web development team to ensure that all issues are identified and resolved, and that all fixes meet quality standards and adhere to best practices.We offer both manual and automated testing methods to ensure the highest level of accuracy and bug detection. Our team uses the latest software and tools to ensure that your website is running smoothly and is free from any glitches or errors. Plus, we oversee the general maintenance and upkeep of your website to ensure that it is always up-to-date and functioning at its best.Click the button below to start building the perfect extension of your in-house team in the Philippines!Contact Us
Are you a business owner tired of dealing with the complexities of sales tax compliance? Do you find yourself spending countless hours on paperwork, tax calculations, and audits? Well, you're not alone. Many companies struggle with managing their sales tax obligations, which can lead to costly mistakes and penalties. However, there is a solution that can make your life easier: sales tax compliance outsourcing. By delegating this task to a team of experts, you can free up your time and focus on growing your business .In this blog post, we will walk you through the benefits of outsourcing your sales tax compliance and provide you with tips on how to choose the right service provider.
Sales tax compliance outsourcing is when a business hires another company to handle their sales tax reporting and payments on their behalf. In simpler terms, it means that a business is paying another company to take care of their sales tax paperwork and ensure they're following all the rules.
Now, you might be wondering what sales tax is. Well, sales tax is a tax that is charged on goods and services that are sold to customers. It's usually a percentage of the price of the item, and the amount of tax varies depending on where the sale takes place. So why is it important for businesses to outsource their sales tax compliance? Well, for starters, sales tax can be very complicated, and there are a lot of rules and regulations that businesses need to follow. These rules can vary by state or even by city, which can make it really difficult for a business to keep up with everything. By outsourcing their sales tax compliance, businesses can save time and money by not having to hire their own in-house experts or spend their own time learning about all the different sales tax rules. It also reduces the risk of errors, which can lead to fines and penalties. For example, let's say there's a clothing store that sells clothes in several different states. Each state has its own sales tax rules, and the store would need to keep track of all the different rates and filing deadlines. By outsourcing their sales tax compliance, the store can focus on selling clothes and leave the tax reporting to the experts.
Sales tax compliance outsourcing works by businesses hiring another company, usually called a "third-party provider", to take care of their sales tax reporting and payments. The third-party provider is an expert in sales tax rules and regulations, and they know how to keep up with changes and updates. To outsource their sales tax compliance, a business would typically sign a contract with the third-party provider, which outlines the services that will be provided, the fees that will be charged, and the responsibilities of each party. The third-party provider would then take over the sales tax compliance function. They would calculate the sales tax owed on each sale, file the necessary reports, and make the required payments to the tax authorities. They would also keep track of changes in sales tax rates and rules, and ensure that the business is always in compliance.
Outsourcing sales tax compliance can provide businesses with so many benefits such as:
Hiring a third-party provider to take care of sales tax compliance allows businesses to focus on their core operations and can reduce the costs of hiring and training in-house staff.
Sales tax compliance is a complex process, and it can be difficult for businesses to keep up with the constantly changing rules and regulations. Outsourcing to a third-party provider can ensure that businesses are always in compliance and minimize the risk of errors.
As sales tax rules and rates change frequently, it can be easy for businesses to make mistakes. By outsourcing sales tax compliance, businesses can be sure that their reporting and payments are accurate and timely, which can reduce the risk of penalties and fines.
Tax authorities conduct audits to ensure that businesses comply with sales tax rules. Outsourcing sales tax compliance can help businesses reduce the chances of being audited because they're working with experts who know how to keep them compliant.
Many third-party providers use the latest technology to streamline the sales tax compliance process. This can make it more efficient and less prone to errors.
Businesses can outsource tax services like sales tax compliance to match their growth and expansion into new markets. This allows businesses to scale up their compliance efforts as they grow and expand their sales.
Here are some common challenges that businesses face when managing sales tax compliance in-house:
Sales tax laws and regulations can be complex and change frequently. This can make it difficult for businesses to stay up-to-date on the latest rules and regulations and comply with them.
There are many different sales tax rates and rules that businesses need to keep track of. This can be a challenge, especially for businesses that operate in multiple states or countries.
Managing sales tax compliance in-house can be time-consuming and require significant resources. This can take time and attention away from other important business activities.
Businesses can face fines and penalties if they make mistakes when reporting and paying sales tax. This can be a risk when managing sales tax compliance in-house, especially if there is a lack of expertise or resources.
As a business grows and expands into new markets, sales tax compliance requirements can become more complex. Managing sales tax compliance in-house can be difficult to scale up to meet these increasing requirements.
Tax authorities may audit businesses to ensure that they are complying with sales tax rules. Managing sales tax compliance in-house can increase the risk of audits, which can be time-consuming and costly.
When selecting a sales tax compliance outsourcing provider, businesses should keep several key considerations in mind to ensure that they choose a provider that meets their needs and helps them stay compliant with sales tax regulations.
The first consideration is the expertise and experience of the outsourcing provider. The provider should have a strong understanding of sales tax regulations in the business's specific industry and have experience working with businesses of similar size and complexity.
The second consideration is the technology and integration capabilities of the outsourcing provider. The provider should have a technology platform that is compatible with the business's existing systems, and they should be able to seamlessly integrate their processes with the business's operations.
The third consideration is the range of services offered by the outsourcing provider. The provider should offer comprehensive sales tax compliance services, including registration, calculation, remittance, and reporting, as well as audit support and representation.
The fourth consideration is the level of customer service and support provided by the outsourcing provider. The provider should have a dedicated support team available to answer questions and resolve issues in a timely and effective manner.
The final consideration is the cost and value of tax outsourcing services. The provider should offer a transparent pricing model and competitive pricing, and the business should weigh the cost of outsourcing against the potential savings in time and resources.
If you are a business owner, you know that managing finances and accounting can be an arduous and complicated process. You also need to make sure that your business complies with the constantly changing local taxation laws, which can add stress to your already full plate. KDCI employs the best finance and accounting professionals in the Philippines who have the specialized skills and experience needed to handle all your financial and administrative tasks. Our team of experts are highly skilled and knowledgeable in helping businesses like yours navigate the complex requirements of sales tax compliance and reporting. In addition, we can also help you with accounts receivable and payable tasks, financial reporting, bookkeeping, tax compliance, revenue accounting, and other administrative tasks that are essential to keep your business running efficiently. Click the button below to learn more about our services and pricing plans. Contact Us
Taxes are an essential aspect of any business, and tax compliance and reporting can be a painstaking process, especially for ecommerce businesses. With the constantly evolving rules and regulations, it can be challenging for businesses to keep up with their tax obligations.Interestingly, ecommerce businesses tend to pay three times less corporate income tax than their brick-and-mortar retail counterparts. While this may be a significant advantage for ecommerce businesses, it does not exempt them from tax compliance and reporting. Failing to comply with tax regulations can result in expensive penalties and legal issues, making it crucial for ecommerce businesses to prioritize their tax obligations.In this blog post, we will discuss how outsourcing tax compliance and reporting can be a smart move for ecommerce businesses. We will explore the benefits of outsourcing and how it can help streamline operations, improve accuracy, and reduce the risk of costly errors.
Tax compliance and reporting refer to the rules and regulations that businesses must follow when it comes to paying taxes. In general, businesses are required to pay taxes on the money they earn, and they must report that income and pay the appropriate taxes to the government.
For online businesses, the rules are generally the same as for any other type of business. However, there may be some additional considerations to take into account. For example, online businesses may need to collect and remit sales tax on sales made to customers in different states or countries, depending on the laws in those jurisdictions.To comply with tax laws, online businesses need to keep accurate records of all their income and expenses, and they need to file the appropriate tax forms with the government. The specific forms required will depend on the type of business and the jurisdiction in which it operates.In many cases, online businesses will use software or services to help them manage their taxes and stay compliant. These services may automate tasks like calculating and collecting sales tax, or they may help businesses in preparing and filing tax returns.
Outsourcing tax compliance and reporting means hiring a third-party service provider to help you manage your taxes for your online sales. This can be a good idea if you're finding it difficult to keep up with all the tax rules and regulations that apply to your business.Before you venture into outsourcing, here are some things to consider:
In the end, whether outsourcing tax compliance and reporting is suitable for your business depends on your specific situation. If you're unsure, it would be a good idea to seek advice from a tax expert or accountant who can assist you in making an informed choice.
Imagine that you own an online apparel store, and you need to pay taxes on the money you make. However, figuring out how much you owe and how to file your taxes can be really complicated and time-consuming, especially if you don't know much about taxes. That's where a third-party service provider that specializes in tax compliance and reporting can help.These providers offer services to help you stay compliant with tax laws and regulations. They can help you prepare and file your tax returns, calculate how much you owe in taxes, and make sure that you are following all the rules and regulations. They may also offer advice on tax planning strategies to help you reduce your tax liability.Some of the specific services you can expect from a tax compliance and reporting service provider include:
There are powerful benefits that ecommerce businesses can obtain if they delegate their tax compliance and reporting tasks to a dependable service provider. These are:
Outsourcing tax compliance and reporting saves time and resources for ecommerce businesses because they don't have to spend their valuable time or employee resources in figuring out complex tax laws and regulations. This allows ecommerce businesses to focus more on growing their business and serving their customers.
When outsourcing tax compliance and reporting, ecommerce businesses are more likely to avoid errors that can occur when handling tax issues in-house. Errors in tax compliance can result in hefty fines and penalties, which can be costly for the business.
Outsourcing tax compliance and reporting to experts in the field can help ecommerce businesses stay on top of changes in tax laws and regulations. This ensures that ecommerce businesses are compliant with all tax laws, and they can avoid potential legal issues.
Outsourcing tax compliance and reporting can also save ecommerce businesses money in the long run. Ecommerce businesses don't have to hire and train employees to handle tax-related matters, which can be expensive.
Sales tax compliance outsourcing allows ecommerce businesses to be more efficient in their operations. They can focus on their revenue-generating business activities, while the tax compliance and reporting are handled by experts.
Running an ecommerce business can be exciting and profitable, but it also comes with responsibilities. One of those responsibilities is paying taxes and following all the tax regulations and reporting requirements set by the government.Here are some risks of failing to do so:
If you don’t have the expertise in-house to perform your tax compliance and reporting, then it’s in your best interest to find an outsourcing company to handle it for you. Follow these step-by-step process to get started:
The first step is to identify your specific tax compliance and reporting needs. This can include things like preparing and filing tax returns, calculating and remitting taxes, managing payroll, and maintaining financial records. It's important to have a clear understanding of what you need before you start looking for an outsourcing company.
Once you have a clear understanding of your needs, you can start researching outsourcing companies. You can start by doing a Google search or asking for recommendations from colleagues, friends, or family members. You can also check online directories and industry associations for lists of outsourcing companies.
When you have a list of potential outsourcing companies, you should check their experience and qualifications. Look for companies that have experience working with businesses similar to yours and that have a proven track record of success. You can also check if they have any certifications or qualifications that demonstrate their expertise.
Next, evaluate the services that each outsourcing company offers. Make sure that they offer the specific tax compliance and reporting services that you need. You should also look for companies that provide personalized tax compliance services that meet your specific needs.
It's important to check the reputation of each outsourcing company you're considering. You can check their online reviews and ratings on sites like Google, Yelp, and Trustpilot. You can also check their reputation with the Better Business Bureau or other consumer advocacy organizations.
When you have narrowed down your list of potential outsourcing companies, you should compare prices and contracts. Make sure that you understand the pricing models and what is included in the contract. You should also look for companies that offer flexible contracts that can be tailored to your specific needs.
After evaluating all of the outsourcing companies and their services, it's time to make a decision and sign a contract with the company that best meets your tax compliance and reporting needs. Make sure to read the contract carefully before signing and ensure that you understand all of the terms and conditions. Once you have signed the contract, you can start working with the outsourcing company to meet your tax compliance and reporting needs.
As a business owner, managing finances and accounting tasks can be an incredibly time-consuming and complicated process. Not to mention the added stress of ensuring your business is compliant with ever-changing local taxation laws. That’s why KDCI is here to support your in-house team and increase your resource flexibility.KDCI can help you hire the best finance and accounting experts in the Philippines, with the right specialized skills and experience to handle all of your financial and administrative tasks. Our team is highly capable and experienced in helping businesses like yours navigate the complexities of tax compliance and reporting.We understand that every Ecommerce business is unique, which is why we offer customized finance and accounting solutions tailored to your specific needs. We can help you with accounts receivable and payable tasks, financial reporting, bookkeeping, tax compliance, revenue accounting, and other administrative tasks that are necessary to keep your business running smoothly.Click the button below to learn more about our services and pricing plans.Contact Us
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
