What are Back Office Services?

Back-office services involve hiring a third party to manage the back-office part of a company. This means running the vital internal operations, that help keep the business operating smoothly.  Back-office refers to the behind-the-scenes work a company does, it mainly involves functions such as administrative support, finance and accounting, data processing and HR services. The goal of back-office services is to provide support for a business’s everyday functions and act as a backbone for the company.

What Is Back Office Work In BPO?

In BPO (business process outsourcing), back-office work pertains to all activities that do not directly involve interactions with clients like customer support and sales. These processes do not generate revenue on their own, but these processes are essential in supporting the areas that do generate revenue. Such services include HR (Human Resourcing), Accounting & Finance, Data Management, and IT services.

Why Do Companies Outsource Back Office Services to the Philippines?

The Philippines is one of the top outsourcing destinations globally, attracting many companies to outsource for several reasons such as lower labor costs, access to a skilled workforce, and easy communication and collaboration.  

The cost of labor and living in the Philippines is up to 70% lower than that of many Western countries. By outsourcing back–office services to a Philippine outsourcing company, you would gain significant benefits from cost efficiency, which can play a significant role in the growth of your company.  

When outsourcing back-office functions, your service provider would take care of other operational aspects that would otherwise be run in-house,; for instance, employee benefits, office space, and other related resources and tools.

Besides cost savings, there are over With the over 1.3 million Filipinos being employed into over 1000 BPO companies, indicating a large pool of skilled Filipino professionals who are experienced in IT support, data entry, or accounting and finance, making them highly qualified to support your back-office needs  

Filipinos are also proficient in English, being one of the top English-speaking countries in the world. This makes for easy communication and collaboration when supporting an organization’s operations.

Who Are the Top Back Office Outsourcing Companies in the Philippines?

With hundreds of BPO companies that offer back-office services in the Philippines, it is easy to get lost when finding an outsourcing partner who can support your operational needs. For those looking for companies that offer excellent back-office services, below is a list of the top 10 back-office service companies in the Philippines!

KDCI Outsourcing

KDCI Outsourcing, established in 2011, is a global outsourcing company that specializes in services such as customer service, creative design, and back-office support. With over 20 years of industry experience, KDCI is an expert at offering tailored back-office outsourcing solutions to companies of varying sizes, in multiple industries. They also have access to a large pool of skilled professionals and can build you a dedicated back-office team that matches your requirements and culture for seamless collaboration and business success.

Teleperformance

Founded in 1996, Teleperformance is a global digital services company residing in the Philippines. Their services are used throughout the globe, making them a reliable and experienced outsourcing partner. Teleperformance provides several online services including back-office processing, and offers accounting, finance, HR, and other back-office services.

Booth & Partners

Established in 2013, Booth & Partners is a full-time offshore company founded in the Philippines. Offering a variety of outsourcing services, and flexible workspace solutions, Booth & Partners easily collaborates with your team. Booth & Partners has several back-office processing services and is known for their specialty in HR Management.

Unity Communications

Unity communications is an outsourcing company based in the Philippines and is known for their variety of BPO services. Known for their supportive work culture and passionate outsource team, they can easily collaborate with your company. Unity Communications is a top BPO provider in the Philippines, offering specialized back-office services such as data entry, IT helpdesk, and accounting.

iQor Philippines

IQor Philippines, founded in 2004 is known for their outsourced BPO solutions. Providing services such as customer support, and back-office processing, iQor uses CX technology when it supports your company’s needs. IQor’s staff are known for their excellent performance in a variety of back-office services such as technology support and data entry.

Point West

Established in 2003, Pointwest is a digital IT services company in the Philippines. Pointwest specializes in services such as back-office operations, software development, and IT support. With a strong presence throughout the globe, having worked with several countries, Pointwest is experienced in helping your company build your ideal back-office team.  

TOA Global

TOA Global specializes in back-office processing for accounting firms. Established in 2013, TOA global has many experienced professionals in back-office accounting and bookkeeping with over 10 years of experience. TOA Global has worked with many companies and provided high quality back-office accounting services worldwide, throughout the years.

Support Ninja

Founded in 2015, Support Ninja is an outsourcing company known for running outsourcing operations in several areas in the world, including the Philippines. Support Ninja specializes in several outsourced back-office services such as finance, accounting, and data processing. They help their clients build a team that provides customized solutions for your back-office needs.

KMC Solutions

Established in 2010, KMC Solutions is based in the Philippines and provides offshore services throughout the world. Specializing in several back-office processing areas such as HR & Payroll, KMC solutions provides quality work in order to support you with your back-office needs. KMC Solutions provides your company with ongoing support throughout your offshore partnership, helping grow the success of your business.

Source Fit

Source Fit is an outsourcing company that provides you with custom offshore staffing solutions. Founded in 2009, Source Fit operates in several countries including the Philippines. With several outsourced back-office services, Source Fit offers support in IT, Finance, and accounting. By providing you with custom services, Source Fit can offer comprehensive support for your back-office needs.

Outsource Back Office Services to the Philippines

With hundreds of outsourcing companies in the Philippines, we understand that it can be overwhelming to find the right company to support your operations.  

Discover reliable outsourced back-office services with KDCI Outsourcing. We will build you the perfect back-office team that acts as an extension of your own.  

At KDCI Outsourcing, we understand the importance of having strong back-office support. And we will manage your back-office needs by providing you with experienced professionals in several areas of back-office operations, including finance & accounting, data processing, insurance back-office services, and more!

Learn more about our outsourced back-office services. Contact Us today!

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