What Is Healthcare Business Process Outsourcing (BPO)
Healthcare BPO or healthcare business process outsourcing is the practice of hiring an external contractor, either an agency or individual, to perform some or all of a healthcare institution’s non-clinical or non-core operations.
The objective is to help hospitals, clinics, healthcare professionals, and other medical facilities optimize their efficiency and improve their flexibility and agility by having others manage less-relevant tasks while they manage everything that requires their clinical expertise.
The Surge of Healthcare BPO In Recent Years
Among the many business processes outsourced in 2024, healthcare is one of the most popular, growing at an impressive 9.7% CAGR. The current global healthcare BPO market is valued at $395.3 billion, and it’s set to grow to nearly double at $626.6 billion by 2029. And the reason for its recent popularity has to do with technological advancements, as well as recent events which highlighted the importance of innovation and adapting to technological changes.
With advancements in technology making waves in various industries, the Healthcare industry is also impacted. With pressure to innovate and transform their processes, there’s a growing number of non-clinical functions in healthcare, which are more efficiently outsourced than managed in-house.
Besides this, the Covid-19 pandemic presented obstacles that highlighted many inefficiencies in the healthcare system, including operational and technological gaps that proved problematic.
Collectively, these urge hospitals and healthcare providers to prioritize innovation in order to provide better patient care and improve treatment outcomes. It is this demand that primarily drives the growth of outsourcing in the healthcare industry, especially to healthcare BPO companies in the Philippines that are popular for their high-quality call center services and help desk services are incredibly popular.
Why Outsource Healthcare Functions To The Philippines
Because healthcare outsourcing involves having third party service providers take over non-clinical operations, it makes sense to outsource tasks like customer support, data entry, and accounting and finance to more affordable countries with track record of providing excellent service quality in the BPO industry.
The Philippines is one of the top outsourcing destinations in the world and is even called the world’s call center capital. This makes working with healthcare BPO companies in the Philippines very attractive for the following reasons:
- Cost savings
- Access to a large pool of skilled workers
- Great communication (English)
- Government support
- History of providing excellent BPO services
Top 10 Healthcare BPO Companies In The Philippines
When outsourcing your healthcare operations, it’s important to work with a great company you can trust to provide the best service, so you can focus on clinical work, caring for your patients and ensuring the best treatment outcomes. We’ve listed the top healthcare BPO companies in the Philippines below, discussing their healthcare business process outsourcing services in detail.
KDCI Outsourcing
KDCI Outsourcing is a leading outsourcing firm based in the Philippines, known for providing a wide range of services including customer support, creative design, and back-office solutions. In the healthcare sector, KDCI specializes in medical billing, coding, and revenue cycle management, offering solutions designed to improve accuracy, compliance, and operational efficiency. Their healthcare services stand out for their integration of technology and personalized approach, ensuring that clients receive tailored solutions that meet their specific needs. KDCI Outsourcing primarily serves healthcare providers, insurance companies, and organizations looking to optimize their healthcare operations through reliable and cost-effective outsourcing solutions.
Hinduja Global Solutions
Hinduja Global Solutions is a leading business process management company known for delivering exceptional customer experience and digital transformation solutions. They specialize in providing comprehensive healthcare outsourcing services, including medical billing, coding, and claims processing, all with a focus on enhancing patient outcomes and operational efficiency. Their services are designed to meet the needs of healthcare providers, payers, and pharmaceutical companies, making them a trusted partner in the healthcare industry.
Acquire BPO Philippines
Acquire BPO Philippines is a global outsourcing company that stands out for its commitment to delivering high-quality customer service and back-office solutions. They offer healthcare services such as patient support, medical transcription, and claims management, distinguished by their integration of technology and focus on compliance. Their primary target market includes healthcare providers and insurers seeking reliable, cost-effective outsourcing solutions.
Fusion BPO Services
Fusion BPO Services is a prominent player in the outsourcing industry, recognized for its diverse service offerings and global delivery capabilities. In healthcare, Fusion BPO provides patient engagement, revenue cycle management, and telemedicine support, leveraging their expertise to ensure accuracy and compliance. Their services are tailored for healthcare providers and insurance companies looking to enhance patient care and operational efficiency.
Helpware
Helpware is a fast-growing outsourcing company known for its customer support and back-office solutions, with a unique approach to building customized teams. In the healthcare sector, they offer services like patient support, appointment scheduling, and medical billing, emphasizing personalized service and technology integration. Their target market includes healthcare providers and startups looking for scalable, client-focused outsourcing solutions.
Visaya Knowledge Process Outsourcing Corporation
Visaya Knowledge Process Outsourcing Corporation is a dynamic BPO company that specializes in delivering customer service and back-office support. Their healthcare services include medical transcription, coding, and billing, designed to enhance accuracy and patient satisfaction. Visaya KPO stands out for its commitment to compliance and quality, making it an ideal partner for healthcare providers and insurance companies seeking reliable outsourcing solutions.
KKC Outsourcing Corporation
KKC Outsourcing Corporation is a versatile BPO firm known for providing a wide range of outsourcing services with a focus on flexibility and client satisfaction. In healthcare, KKC offers medical billing, patient support, and claims processing, with a strong emphasis on efficiency and cost-effectiveness. Their services are geared towards healthcare providers and insurance companies looking for tailored, reliable outsourcing solutions.
Laquesta Inc
Laquesta Inc is a business process outsourcing company that is recognized for its client-centric approach and expertise in various sectors. Their healthcare services include medical billing, coding, and revenue cycle management, all designed to improve operational efficiency and compliance. LaQuest Inc primarily serves healthcare providers and organizations looking to optimize their financial processes through outsourcing.
Access Healthcare
Access Healthcare is a leading healthcare outsourcing provider, renowned for its comprehensive revenue cycle management services. They specialize in medical billing, coding, and accounts receivable management, offering solutions that are tailored to enhance financial performance and patient outcomes. Access Healthcare’s primary clients are healthcare providers and organITizations seeking to improve their revenue cycle processes with a reliable outsourcing partner.
Flatworld Solutions
Flatworld Solutions is a global outsourcing company known for its wide range of services across multiple industries. In healthcare, they offer services like medical billing, coding, and claims processing, with a strong focus on efficiency and compliance. Flatworld Solutions targets healthcare providers and organizations looking for cost-effective and scalable outsourcing solutions to streamline their operations.
Outsource Healthcare Operations To A Philippine BPO Company
Finding reliable healthcare BPO companies in the Philippines that can address your needs and meet your demands is a challenge. We understand the struggle of finding an outsourcing partner who is not only there to provide a service but is invested in your business success.
At KDCI Outsourcing, we have over 10 years of experience supporting various healthcare companies in optimizing their operations through healthcare call center outsourcing, healthcare back-office outsourcing, and healthcare IT outsourcing. Our goal is to build you the best offshore healthcare team in the Philippines, to ensure business success.
Learn more about healthcare outsourcing in the Philippines. Contact us today!
