Running an Ecommerce brand involves many different tasks, which is why it can be challenging for small and medium-sized businesses. There are product sourcing, inventory management, order fulfillment, and customer service. That’s why some companies outsource their Ecommerce back office support services. Not only were they able to avoid adding employees on their payroll, but they also accomplished high ROI tasks while cutting on operating expenses. Should your business also outsource its Ecommerce back office support services? Read on to find out.
What Are Ecommerce Back Office Support Services?
Ecommerce back office support services refer to a range of administrative and operational tasks that are necessary for running an Ecommerce business. These services may include tasks such as managing inventory, processing orders, handling customer inquiries and complaints, managing financial transactions, and tracking shipping and delivery.
Back office support services are typically provided by specialized service providers or professionals who have the necessary expertise and resources to handle these tasks efficiently and effectively. These services can be especially useful for small or growing ecommerce businesses that may not have the time or resources to handle all of these tasks in-house.By outsourcing these tasks, ecommerce businesses can focus on other aspects of their operations, such as marketing and sales, and free up time and resources to help grow their businesses.
Why Should You Outsource Your Ecommerce Back Office Support Services?
Here are the major reasons why it’s a smart move for your business to outsource Ecommerce back office support services:
Cost savings
Outsourcing back office support services can be more cost-effective than hiring a team of in-house employees to handle these tasks. This is because outsourcing allows businesses to take advantage of economies of scale and access specialized expertise at a lower cost.
Flexibility
Outsourcing allows businesses to scale up or down their back office support services as needed, which can be useful for businesses that experience fluctuating demand or seasonal spikes in sales.
Expertise
Back office support service providers often have specialized knowledge and experience in areas such as inventory management, customer service, and financial management. This can be especially useful for businesses that may not have in-house expertise in these areas.
Time savings
Outsourcing back office support services can free up time and resources for businesses to focus on other aspects of their operations, such as marketing and sales.
Improved efficiency
By outsourcing back office support tasks to specialists who have the necessary expertise and resources, ecommerce businesses can improve the efficiency and effectiveness of their operations. This can lead to increased productivity and profitability for the business.
List of Ecommerce Back Office Support Services You Can Outsource Today
KDCI offers scalable staffing solutions for businesses looking to outsource their Ecommerce back office support services. Here are back office support roles you can hire from our company to increase your resource flexibility:
1. Salesforce administrator
A Salesforce administrator is responsible for managing and maintaining the Salesforce platform for an organization. In an ecommerce business, a Salesforce administrator might be responsible for tasks such as:
- Setting up and configuring Salesforce to meet the business's needs
- Managing user accounts and permissions
- Customizing Salesforce to fit the business's specific processes and workflow
- Developing and implementing training programs for Salesforce users
- Managing data and ensuring its accuracy and integrity
- Troubleshooting and resolving issues with the Salesforce platform
Hiring a Salesforce administrator can be beneficial for you because Salesforce is a powerful and flexible platform that can help businesses streamline their operations, improve customer relationship management, and gain insights into their business. A Salesforce administrator with the necessary expertise and experience can help you set up and customize the platform to meet your specific needs and goals. In addition, a Salesforce administrator can assist you in staying up-to-date with the latest features and functionality of the platform, ensuring that your business is getting the most out of the platform. This can help you stay competitive and drive growth.
2. Data entry specialist
A data entry specialist is in charge of entering and updating information into a company's computer systems. A data entry specialist can help your Ecommerce store by performing the following tasks:
- Inputting product information, such as descriptions, prices, and images, into the business's Ecommerce platform
- Updating inventory levels and tracking orders
- Inputting customer information, such as contact details and order history, into the business's CRM system
- Verifying and correcting data as needed to ensure its accuracy and completeness
Because precise and updated data is necessary for the efficient functioning of the business, hiring a data entry specialist can be advantageous for you. An Ecommerce business may make more informed judgments and increase its efficiency by ensuring that its data is correct and comprehensive with the assistance of a data entry professional. Additionally, delegating data entry work to experts can free up time and resources for your business so you can concentrate on your core competencies and other business functions, like marketing and sales. This can aid in the expansion and success of your Ecommerce brand in a cutthroat market.
3. Product data entry and encoding specialist
A product data entry and encoding specialist can help you stay on top of enriching, organizing, and maintaining your product information. Similar to data entry professionals, they perform the following functions for product content enrichment:
- Inputting product information, such as descriptions, prices, and images, into the business's ecommerce platform
- Updating product information as needed to ensure that it is accurate and up-to-date
- Creating product categories and tags to help customers find and browse products
- Researching and sourcing product information from suppliers or other sources
Experienced product data entry professionals may master your tools and software within a brief training time, whether you're using industry-standard Ecommerce software or your own internal platform for data encoding. Data encoders can also take care of your product attribute enrichment, data cleansing, and data normalization, so you can stay ahead of the competition with complete and consistent product information.
4. Ecommerce product data specialist
An Ecommerce product data specialist is responsible for managing and organizing product data for a company. They can help you in implementing your seasonal strategy and boosting your website’s catalog performance. Here are some of the critical functions they can do to support your Ecommerce business:
- Maintaining and updating product data in the company's database or other product information management (PIM) system. This may include adding new products, updating existing product information, and ensuring that all product data is accurate and up-to-date.
- Coordinating with various teams within the company to ensure that product data is consistent across all channels, including the company's website, marketing materials, and sales collateral.
- Analyzing product data to identify trends and patterns that can inform business decisions, such as which products are performing well and which may need to be fine-tuned.
- Collaborating with the product management team to develop and implement strategies for improving the quality and completeness of product data.
- Assisting with the creation of product documentation, such as product manuals and user guides.
- Providing support to internal teams and external customers with product-related inquiries.
- Staying up-to-date with industry trends and best practices in product data management.
Ecommerce product data specialists have exceptional analytical and data processing skills. They can manage any type of data set and address any problems your company might be experiencing.
5. Product catalog specialist
A product catalog specialist is in charge of creating, organizing, and maintaining a comprehensive list of products that a company offers for sale. This list, known as a product catalog, serves as a reference for customers, salespeople, and other stakeholders to learn about the products and services available from the company. It may also include information such as product descriptions, images, pricing, and availability. The key responsibilities of a product catalog specialist involves several key tasks, including:
- Gathering and organizing product information, including descriptions, images, and pricing.
- Categorizing products in an organized, logical and intuitive way, often using categories and subcategories.
- Updating product information to ensure the product catalog reflects the changes in products and prices.
- Maintaining accurate and up-to-date product information to ensure that the product catalog is accurate and up-to-date at all times, as this information is used to make sales and marketing decisions.
Product catalog specialists are aware of how crucial it is to optimize the taxonomy of the catalog and have well-organized product information. They identify pertinent information, classify structured and unstructured product data, and establish parent-child relationships to enhance customer experience and assist your customers in finding the information and products they need in real time.
Outsource Your Ecommerce Back Office Support Services to KDCI
Are you looking to scale up your Ecommerce workforce to meet your business growth challenges? Then partner with the leader in Ecommerce outsourcing so you can better respond to your rapidly changing customer needs and market conditions. Consider KDCI, an Ecommerce outsourcing company that assists Ecommerce businesses in increasing their operational efficiency through scalable back office support services. We’ve helped dozens of online brands become successful sellers on major marketplaces like Amazon and eBay. Through our 100% quality assurance and fast turnaround times, we can drive repeat business and increase your company’s bottom line. Click the button below and get your FREE consultation with one of our outsourcing experts today! Contact Us
