Customer Service Representative P25K/Month - Remote, Night Shift
Customer Service Representative P25K/Month - Remote, Night Shift
Posted on:
September 11, 2024
Ortigas, Pasig City
Job Overview
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will have excellent communication skills, a positive attitude, and a strong desire to provide exceptional customer service.
Responsibilities
Assist customers by attending to their queries, concerns, and complaints through phone calls
Resolve customer complaints and issues in an efficient and effective manner
Resolve customer complaints and issues in an efficient and effective manner
Maintain accurate records of customer interactions and transactions
Continuously strive to improve the customer service experience
Other duties assigned by the immediate supervisor
Requirements
With at least a year of relevant experience in Customer Service
Has an excellent phone disposition, and excellent communication skills, both verbal and written
Enjoys customer interaction and takes the extra mile to engage customers
Experience in e-Commerce, Online Retail, and/or Catalog Retailer service experience is an advantage but not required
Willing to work on a full onsite during training.
Snapshot
Employment Type: Remote
Department: Contact Support
Work Schedule: 5-daywork week
Benefits
Medical & Dental Plan
SSS, Philhealth, and HDMF
Paid Sick Leave
Paid Emergency Leave
Convertible Vacation Leave
Maternity/Paternity Leave
Annual Performance Evaluation
Work From Home / Online Jobs: Employees may occasionally be asked to report onsite if the need arises.
Performance-based Bonuses
Overtime Pay
Holiday Pay
Night Differential
Referral Incentive Program
Company-sponsored Trainings
Monthly Food Party
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